Rated 4 out of 5 by Will84 It's always getting better
Depend on the staff you get, you get an excellent help or an unmotivated "I like to be at home rather than talk with you now" experience.
I had both in the hotel. My first sentence during the check in witch i heard was " It is not possible". My request was a really simple one. I just came one day earlier tan expect and wanted to stay one day longer.
Anyway. After he had a speech with his manager, everything was going well, except that he gave me not one information about the hotel. Even witch room category i get not what about the fitness center and noting eles what has to do with the hotel. Just my room number.
Not everyone at the reception is so cold and speechless. I had also a lady witch was helping me out by questions about the hotel with a smile and patience.
The staff in the Hudson Market restaurant wason the other hand always friendly and helpfull. If you want to have a short talk or an advise what to do in town, they help you out anytime.
The room was acctualy in the 34th floor with a stunning view. But in the bathtub were a few hairs. In a hotel like this is it for me definitly a no go. I had also a Pillow with red a red stain on it two days in a row. I wouldn't expect that as well.
The location couldn't be better. Times square and central park just a few streets away. Subway station around the corner. Superb.
Also never get any problems with the room key or internet access witch is not as a matter of course in a big hotel like this.
So in total i was quiet happy. But as I told in the title.... You can do it always better.
22 février 2014
Rated 4 out of 5 by Gailo Horrible checking experience
I almost let my check-in experience ruin my stay and trip....bur I reminded myself that she had to be the exception. She was the worse. At no time did we have eye contact. What should have taken hert 5 minutes ..took her more than 15 minutes. As an SPG gold member, I felt it should have been acknowledged in some way, form or fashion. I have not stayed ata Starwood property for a while for this ver reason
19 février 2014
Rated 4 out of 5 by Tanya43 Great Hotel
Great hotel and great service.
19 février 2014
Rated 4 out of 5 by osubildo Family Stay 2/14-2/17
For the most our stay was as expected. Early checkin was permitted and greatly appreciated. Debbie was very friendly and the process was smooth.
Rooms were small, but that was expected, however the cleanliness (dust/dirt) in many corners was less than desirable. We also had 1 room in which the coffee maker required 4 pushes of the start button before it would completely fill the cup.
Location is great and I would stay again.
18 février 2014
Rated 4 out of 5 by Harsh21 Room service Delay
Had to wait for 1.5 hrs to get a wine bottle opener. Required two calls to room service. Also, the person was not apologetic for the delay
17 février 2014
Rated 4 out of 5 by Flep Internet
Wifi internet in room kept cutting out, even with good signal strength. Internet is much better in Club Lounge and Lobby. No complimentary bottled water in room as advertised on website.
11 février 2014
Rated 4 out of 5 by Bruce53 Better be in good shape to stay here!
The elevators proved inadequate on several occasions to handle the numbers of guests. Long, long waits to get to our room on the 18th floor resulted in walks up the stairs to our room and taking the elevators above our floor and walking down to our floor. One time I can see, but 4 times would indicate a problem that needs to be addressed in my opinion.
11 février 2014
Rated 4 out of 5 by JOLSON Nice hotel, great location
To be fair, the hotel was incredibly busy when I stayed there. The room was nicely appointed (seemed recently renovated) and though small, was good sized by NY standards. The club lounge was overly crowded though and there was no upgrade, though I believe this was because of the business.
2 février 2014
Rated 4 out of 5 by SuperBowl2014 Facilities need improvement
Two things did not work properly, the satellite TV reception (numerous channels had terrible reception) and the shower (70% of the water poured out of the tub faucet instead of the shower head). Otherwise the stay went fine.
2 février 2014
Rated 4 out of 5 by will69 Check out issues
When I checked into the hotel everything was fine.I understand that it was superbowl weekend and occupancy was at max capacity. I had to make a change to travel itinerary that caused me to have to check out a day early. When I made this request, I was told that I could not do so without a cost associated with it. So in order not to let the room go to waste for the additional night I paid for, I added a friend to the reservation. When this individual attempted to check in, she was told that the room was unavailable and that i had already checked out. I had given the front desk explicit instructions to add this individual to the room earlier in the day and I was assured that this would occur. This resulted in significant embarrassment for the both of us. After persistent calling I was able to resolve the issue with one of the staff members.
1 février 2014
Rated 4 out of 5 by JoyFK Great Stay
Comfortable and convenient hotel. Close to many attractions. Walk to MOMA. Have stayed there multiple times because of the quality.
30 janvier 2014
Rated 4 out of 5 by MCN1107 everything was fine except for shades in room
I stay at this hotel very often and notice that in a lot of the rooms, the black out shades show a lot of wear and tear and don't work very well. In this room, it was worse in that there was no cord or way to pull them down, and so the room was lit all night with the lights from the buildings across the street. maybe because it was a accessible room, there was a switch somewhere that i couldn't find.
30 janvier 2014
Rated 4 out of 5 by Lisa2014 Great except...
Staff was exceptional in all areas from front desk, bell men and the housekeeping staff!! I was sad to learn of the "extra" fee to use the fitness area.
On a side note my car was damaged in the parking garage. I just wish I had more time to have voiced the issue when departing. I understand the garage is not owned by the hotel however I would not have parked their if it was not for the visit at the hotel.
28 janvier 2014
Rated 4 out of 5 by Pat3131 Great visit to NYC
Overall, the hotel was great. With 2 double beds and no couch, it is certainly tight living quarters. I found the prices at the bar and restaurant to be outrageous but all prices in ny are outrageous, so the hotel is on par with the rest of the city.
Beautiful lobby area. Great staff. I particularly appreciated nobody being alarmed and kicked out while they were setting up for "media row" on our last day of visit. Clearly I did not belong up but equally clear I was just taking a look around in interest and and leaving. I appreciated they used common sense and realized that. Thank you
28 janvier 2014
Rated 4 out of 5 by willie0086 Great Location and Value in NYC
Perfect location to walk everywhere in New York City for business or pleasure. Staff was friendly and if you are a SPG member the club lounge is very nice. Given the high prices of hotels in the city, this one provides a great value. I will stay here again on my next trip.
25 janvier 2014
Rated 4 out of 5 by GGRB Comfort and convenience in Times Square
The hotel was very comfortable. Rooms are a bit small but clean and comfortable. We were on the club level and the amenities were awesome. The staff was responsive and friendly. All of our requests were met with kindness and consideration. Special thanks to Marjorie, Housekeeping Manager 45th Floor, and Milton, Bell Staff.
21 janvier 2014
Rated 4 out of 5 by SSAZ The front desk provides an ideal welcome
After braving the tundra during the polar vortex, it was a welcome relief to be greeted by Nicole at the front desk. She knows how to make a guest feel important. She earned my respect for turning my frustration into a positive memorable experience and stay. I also thought Cathy was an exceptional server in your restaurant . I would suggest that you allow your morning breakfast patrons to choose something other than your overpriced buffet.
19 janvier 2014
Rated 4 out of 5 by Papa1965 Great Central Location
Just want to stay this is one of my favourite SPG properties in NYC - great location and the Sheraton Time Square have some of the friendliest staff I have ever met, even the staff in the coffee shop can't do enough for you.
Cant wait to go back!
18 janvier 2014
Rated 4 out of 5 by Jpurpu Sheraton Times Square
Rooms seem newly renovated. High rooms on the Northside of the building have a partial view of Central Park. Excellent gym!
18 janvier 2014
Rated 4 out of 5 by kmal88 A Great Stay
From beginning to end, I had no complaints about the hotel.
The staff were friendly and hospitable at all times.
The only issue I had was with the water temperature- it was hard to maintain while in the shower and would often go from freezing cold to scalding hot.
13 janvier 2014
Rated 4 out of 5 by Bodo Almost upscale hotel
The hotel has an excellent downtown location. The rooms are large and comfortable. My one complaint is that the small additional charges for services like in room wi fi, fitness center and bag check seemed out of place in a hotel trying to compete for the upscale market.
12 janvier 2014
Rated 4 out of 5 by JH11005 Sheraton NY good not great
Overall experience was good. Efficient courteous checkin, courtesy internet, overall very nice customer service.
Bed was NOT good, had depression on side near bed table, and I was forced to move to the other side, which made my sleep more difficult.
Shower not hot enough--it was quite warm but not as hot as I preferred. I know it was turned on fully. When I finished my shower, I tried the faucets, and they were hotter than I needed so I believe there was plenty of hot water.
Also the toilet needed leveling and wobbled whenever you sit down.
It surprised me that these things, while minor, had not been noticed and repaired.
Rates reasonable with our group but still high, but location very convenient and lots of fun.
12 janvier 2014
Rated 4 out of 5 by ToniCTravelAmeniti1 Service Squared in Times Square
The location for this property is convenient to Times Square. The property needs improvement. The spg recognitions is subpar but it is a good alternative to more expensive hotels. Very hard to get an upgrade as an elite traveler.
It is telling when a lot of platinum members rate this hotel so low. They really need to improve.
10 janvier 2014
Rated 4 out of 5 by JeffTerry Great Location
A great location nearby Times Square and theaters. Steak House across the street .
NY Waterways Ferry bus drops you off 2 blocks away, so easy trip from NJ. Friendly staff and pleasant room.
9 janvier 2014
Rated 4 out of 5 by Barb1958 Check in experience
I had booked on the phone with SPG for our stay. I was told I was bookedfor a King suite for 32,000 points for one night.
When we arrived, I found we were booked for a junior suite. I showed the associate my confirmation with the information on it and he still insisted that we were getting the junior suite. I stayed patient, but kept to what I expected , and finally he found us a suitable suite. Upon checking out, I found that we were charged 42,000 points, which I don't think is right because of what I had agreed on when booking, I think SPG should make good about the reservation.
9 janvier 2014
Rated 4 out of 5 by Shemp65 Comfort
The hotel was convenient and comfortable with all the ammenities to survive a snow storm.
7 janvier 2014
Rated 4 out of 5 by Traci47 Great Location and Family Friendly
The hotel was minutes away from the middle of Times Square which made it a great and convenient location for New Year's Eve!
Family friendly and overall a good expereience.
3 janvier 2014
Rated 4 out of 5 by BHSgirl71 personal touch
when calling customer service, they answer by stating your name. When we couldn't raise the window shade, they sent a mechanic straight away. It was a simple fix, and once raised opened our view to the city. After the ball drop on NYE, the staff conducted the return of guests in an orderly manner so the elevators were accessible and the crowd did not become overwhelming, i.e.pushing, shoving, everyone wanting to be "first" in line.
3 janvier 2014
Rated 4 out of 5 by MLMesa Excelent location, facilities are very good for the price
The hotel is great, convenient, its location is ideal for visiting the sights of Manhattan. The rooms are good enough, but a bit small when there are more than two people. Very friendly staff. I recommend it. I'll be back
3 janvier 2014
Rated 4 out of 5 by Jimbola Good & Bad in Theater District
We enjoyed our stay at the Sheraton Times Square for New Year's Eve week.
First, the good. The renovations are fantastic. My wife had stayed there a few years ago before the remodel and was astounded at how much better it was. The location is perfect, you can walk to Times Square, all the theaters, many museums, landmarks, shops, Central Park, the perfect spot. Subway stations are either downstairs or a block or two away, depending on which line you need. Very convenient. View from the upper Club Level floors is outstanding.
Bad: The rooms are the 2nd smallest I've stayed in anywhere in the world (Japan being smaller), but they actually were nice. The renovations were excellent, and my wife and I had a king bed with our son on the chaise lounge and we all fit. So it was a good use of a small space, probably half the size of a normal hotel room.
The Club Lounge was horribly crowded for the free breakfast, but if you are in there early, it's probably better. Food and such in the Club Lounge was good though, although we found no snacks any other times of the day.
Check-In: The hotel was very busy, so when we arrived at 9pm, there were no rooms ready for us- lame. But the check in lady worked really hard to get us in to good rooms and gave us some complimentary upgrades. Furthermore, at checkout times, there were so many people leaving simultaneously that the elevators were jammed, and we had to take the service elevator or stairs to get down.
Hotel Restaurant: The Hudson Market/Hudson Burger was the worst hotel restaurant we've ever experienced. Our waiter Ernesto was great, but the surly hostesses, cashiers , bus and cooking staff were incredibly slow and the food was marginal. Fortunately, the Carnegie Deli was a few blocks away, so we finally got a great breakfast.
Overall though, we loved staying at the Sheraton and everyone else on staff was great, helpful and friendly. We would stay there again, but would just avoid the lobby restaurant. We stayed on points, which was the best SPG value in Manhattan, so that made everything seem better. Also was impressed with the doorman and his management of getting taxis for guests, he worked very hard and was quite good.
We were there for New Year's Eve, and the hotel is actually a great spot to see the ball drop. It was so cold we just watched everything from our hotel room. We could see the fireworks and stages from our room, but the ball dropping was obscured, although some rooms actually can see it directly. We just went out in the street right before midnight to join the throngs and then dashed back into the warmth right afterwards, so we got the best of both worlds.
2 janvier 2014