Rated 5 out of 5 by captrickyb Waikiki Sheraton
A wonderful respite from the winter of the mainland. Your facilities were comfortable and the staff was willing and able to assist us with our needs.
The only additional requests would be for a larger variety of menu items in your poolside restaurant.
January 8, 2014
Rated 5 out of 5 by JadaNY This hotel is great.
The only bad thing i can say about this hotel is that so many people want to check into it that it gets a little busy. But, lines are never too long, and I've never felt overcrowded at any point. I stay here whenever i visit waikiki.
March 27, 2014
Rated 5 out of 5 by Inder My Experience
Had problems 1st day when my family checked in & with the AC and Bed. The Hotel staff specially the Manager (Sheri Thomas) was excellent and was able to resolve the issues the following day. MY Family had one of the best experiences.
March 27, 2014
Rated 5 out of 5 by Syrios1 This hotel has the best location and view
The best hotel I've ever stayed at. It is a huge gorgeous hotel with a great location for shopping and site seeing. It has great shoppes and restaurants inside and a koi pond. Also the ocean view is amazing. Will defiantly stay there again in the future.
December 18, 2012
Rated 1 out of 5 by Dissapointed123 Disappointment
Sound isolation of the rooms was dreadful. Footfall and conversation was easily transmitted through the walls. The club Rum Fire completely disrupted our sleep. Not a family friendly environment. People in the suite below were smoking pot on the balcony.
July 2, 2013
Rated 4 out of 5 by buck115695 good
stayed 10 nights over all not bad rooms a bit out dated pools good food average bars great locataion best staff very good very clean place would recommend for families yes would stay again best location in Hawaii for sure every thing at your finger tips
October 8, 2013
Rated 4 out of 5 by Bisquick The Maids
Our Maid whose name is Arlene P.
She was the best, very polite and keep our room very clean. We were very happy with her work. I got to talk to her a little bit one day in the hall. Very nice lady.
May 4, 2014
Rated 5 out of 5 by Vegas702 Well done
Your staff was great. Our room was upgraded that made the trip more special. It was our first trip to Hawaii. The dining meet our expectations and more. The staff are very friendly and helpful to any questions we had. The location was very convenient.
August 12, 2012
Rated 5 out of 5 by Gb1971 The whole Family was very impressed..
Overall great experiences. We really wished we could have stayed a few days longer. The Sheraton team staff were very helpful and imformative. I was really surprised at how fast the services were upon request. Thank you for making our stay memorable.
August 6, 2013
Rated 2 out of 5 by grumpydad My Stay
Great location and pools, rooms need upgrade, some staff need an attitude adjustment. Paid for large suite and got a mid size suite. Then we moved into a large suite which had ants in the living room and bathroom. Moved again and was told, I'm sorry.
November 27, 2012
Rated 4 out of 5 by Tofer Great experince
The Sheraton is our preferred Waikiki hotel. It has a great location and is good value for money. But we do not like the resort fee and can see no need for it. Why should we have to pay for parking, which we do not need?
April 7, 2014
Rated 5 out of 5 by BL041612 Great Honolulu Experience
The hotel location is ideal. The kids could play in the pools and the parents could walk around and shop. The staff is amazing,
June 1, 2014
Rated 5 out of 5 by KASC2013 Great for a group of friends
Travelled with 3 others, stayed in a ocean front deluxe double room. Great view from the 22nd floor, the club lounge was excellent, great breakfast buffet and evening food was enough for a meal! Awesome work! There are heaps of lifts so you don't wait a long time. Tea and Coffee in the room and a small fridge which was excellent. Food in the hotel was fantastic, and the convenence store in the lobby stayed open late which was great. The spa temp was very very hot, so you had to be carefull but the pools and water slides and Waikikii beach right there was amazing. There were even huge turtles swimming right next to the hotel, and you could see them from our room. Pool staff were fantastic, and we had Gold SPG wrist bands so that the staff knew and they were always extremely helpful. The self car parking was right next to the hotel and easy and safe to park. Stacks of shopping and other foods options right next door aswell. Awesome location on Waikikii. My only regret was not staying longer :( We definately be back at the Sheraton Waikiki.
January 27, 2013
Rated 5 out of 5 by 808norm Great Service
Living on another Island I have traveled to Oahu many times for business, but stayed at another Hotel. This was our first stay here at the Sheraton Waikiki, and wont be the last. Loved every bit of our stay here and we are coming back for more.
December 30, 2012
Rated 2 out of 5 by rob77 Needs renovation!
We used to stay in this hotel 25 years ago. I don't think the rooms have been renovated since!! Although we had a great view of Diamondhead--the rooms NEED work!! The tub was chipped and peeling, shower curtain dirty, room had no color--bland.
February 25, 2013
Rated 5 out of 5 by Vaughn1257 Excellent location and features
I stayed 11 nights. I had a room with 2 double beds and ocean view. First time to Honolula and Hawaii. I was extremely happy with all features, The family pool was excellent for my young children (6, 8) yet we had the choice of going to 2 beaches on each side of the hotel. We generally went to both each day. The pool staff were excellent. The activities coordinator was also very helpful to guide me to places and things to do. Check in went very quick and the first night I took the valet parking as we were in late and then switched to self parking which was accommodated with not problem. When ever I went by the registration area there never seemed to be a long line and there was up to hotel 6-7 clerks on at times. We ate breakfast at the hotel as part of our hotel package each morning and it was excellent. Staff were always friendly and also responded to any reqests quickly. I also found the resort fee of $25.00 to be a good deal as I used all the features of it including high speed internet, self parking and the 1 hour international calling.
November 21, 2012
Rated 5 out of 5 by Momsgirls17 Love This Hotel
My family and I love this hotel! It's a perfect location on Waikiki Beach. The only thing lacking in the room are drawers. I know the closets have the shelving, but drawers would be a great addition. Other than this, it is our favorite hotel!
September 17, 2013
Rated 4 out of 5 by PymbleVacationer Waikiki Experience
This hotel has a great location and a range of attractions. Staff were helpful, business centre facilities were useful and parking was easy. Laundry facilities are a bonus. Separate area for shuttle and tour pick-ups is very convenient.
January 26, 2014
Rated 3 out of 5 by Tooloudridiculouspool Too loud and pool ridiculous
The ocean view is perfect and the staff was very friendly. However, the noise from the nightclub is obnoxious and ridiculously loud. Add to that a pool with chairs around it only available by renting, and it's just not a place for families.
January 13, 2013
Rated 4 out of 5 by LINAdubai Suite had great feature
The suite we had was excellent. It was newly renovated l believe and everything was perfect. The toilets had automatic BD system, However the breakfast at the lounge could vary a little as for long staying guests we have the same everyday.
July 23, 2013
Rated 4 out of 5 by risamti Delay cheak in time
We had a excellent time at this hotel.
The view is in front of th diamondhead,two balcony,big room.
But I have one point unsutisfied.
We cannot cheackin the time promised.
We can cheak in 3pm past 25minits.
Except this I'm very sutisfied.
July 29, 2013
Rated 5 out of 5 by Red49 Great stay
The Sheraton in Waikiki is a well run ,well placed hotel with friendly ,helpful staff. Highly recommended.
June 3, 2014
Rated 4 out of 5 by pappion7 It command a exellent view !
I spent 4 days at 16th floor ocean front room in sheraton waikiki with my wife and a young daughter.
I was surprised at the view over the window.
I had never seen it before.
It is like a beautiful picture~, great beach and diamondhead.
September 25, 2013
Rated 5 out of 5 by Williams0888 Hotel very clean
My husband took me to Hawaii for our 25th Anniversary. Staying at the Sheraton Waikiki wasn't my first choice.
Now it will be my only choice!!
May 21, 2014
Rated 3 out of 5 by bs1111 Large Hotel
This is a very large hotel, lots of people.
Check-in long line as was check-out.
Close to shopping & restaurants.
Bell people were very helpful and nice.
Friday night the RumFire Bar is very loud we were on 8th floor and the noise was over the top till late that night. Saturday night, there was a prom and late at night 2 prom goers pounded on our door giggling and saying they were 'room service' plus they were running up and down the hallways later. Our friends down the hall from us called the front desk but didn't seem to help. Adult pool nice if you can get a chaise lounge. Family pool didn't seem to have any empty lounges either. We went over to the Royal Hawaiian for lunch one day and they can do a direct room charge there. Had breakfast there following morning. Decent food and service was good at RH. Not so noisy. Only had 1 meal at hotel -at theEdge Bar (lunch) pleasant enough, service satisfactory. Drinks at RumFire, service a bit inconsistent.
Enjoyed the hula and lei making classes.
This hotel doesn't have a gym or I didn't find it.
Good hotel for families, very busy. Would maybe stay there again.
May 2, 2014
Rated 5 out of 5 by Manju Great Vacation Spot
This Hotel gives you fun in the sun as well as fun after sundown. Great restaurants, and really nice staff.
You can do the pools or the beach without having to go very far. Great location to spend quality time with family & friends.
September 20, 2012
Rated 5 out of 5 by Helen58 Great location and facilities
Had a great time - infinity pool fantastic and a "million dollar" view from here. Staff were fantastic, friendly and very helpful. Will definitley be back.
May 14, 2014
Rated 2 out of 5 by Sid45 This hotel need improvements
Good location, swim polls very good. The rooms need a complete re due, for the price, food so so. It reminds me of a very very tired hotel.
May 21, 2014
Rated 5 out of 5 by Justin4 local one nighter
I'm a local resident that stayed a night at the Sheraton Waikiki. They were super accommodating, giving me an early check in and a late checkout for kamaaina. Room and view was awesome. No complaints. I would definitely stay again!
October 24, 2012
Rated 5 out of 5 by Mel64 Great location & food
The views are to die for. Infinity pool gets crowded but nice place to hang out. Great location for dining and shopping. Non ocean view rooms get noisy with delivery trucks and construction. Food & shops in the hotel are very good.
February 23, 2013