Sheraton Denver Downtown Hotel

  • 1550 Court Place
  • Denver,
  • Colorado
  • 80202
  • Estados Unidos
  • Mapa

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Age Requirement Policy

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Rated 3.5 out of 5 by 1033 reviewers.
Rated 1 out of 5 by Lackluster Service The front desk needs work. Desperately. Over three days and two rooms the front desk never once answered a phone call. I am also still waiting for my folio. Seems a mountain too high to get it emailed. Maybe somebody there reads this? October 22, 2012
Rated 4 out of 5 by This hotel has many conference facilities and guest amenities Restaurants offered good service and fare. Housekeeping could use improvement. (i.e. More frequent sheet changes, more thorough vacuuming/floor cleaning) May 25, 2014
Rated 3 out of 5 by Stayed for a Conference The conference facilities were very nice, they could have been larger for the specific conference I was attending. THe Suite was nice and large, very small bathroom however, too small. One person could barely turn around inside of it. September 13, 2013
Rated 4 out of 5 by In the middle of it all The Sheraton Denver Downtown is in a great downtown location close to shopping, dining, and sightseeing. The hotel seems to be the hub of a lot of activity and is appealing to both leisure and business travelers. April 3, 2014
Rated 5 out of 5 by Excellent Choice in Denver The hotel is very well located around the 16th street where there is plenty to do and visit. The staff gave me an excellent service. Unfortunately, the Hotel does not provide with airport shuttle which is a pitty when arriving late. August 12, 2013
Rated 5 out of 5 by Everything was great Had a chance to stay for 4 nights and I loved it. Very well located and comfortable with all the facilities. The only thing I never understand is why hotels in lower ranges have internet for free and this top end hotels charge for it. May 6, 2013
Rated 4 out of 5 by Hail, Rain, and Tornados Despite the weather, the hotel was a generally comfortable place with helpful staff. The rooms were way too small in the Tower -- dorm rooms are bigger. May 24, 2014
Rated 4 out of 5 by Seems a bit understaffed It is a decent hotel with a nice central location. The only not too pleasant feature is that my room was not made up 2 days out of five I stayed there. Good I stayed alone so I could get by with a double share of towels. March 8, 2014
Rated 3 out of 5 Bad experience Hotel Can't find my listing and when they located my room they did not have it ready. Understand mistakes happen, but attitude and ability to make good decisions on the spot are important. I ended up changing cloths in the bathroom? August 27, 2012
Rated 5 out of 5 by Restrauant Staff Rico - 'from Puerto Rico' & Godfred Rico - amazing energy and focus on the customer !!!! Well trained, wish I had a job for him ....... Godfred - hope he makes it .... there is alot of desire to do well; be patient, he will bloom. November 26, 2012
Rated 3 out of 5 by Great pool/location Beds were very comfortable and pool was awesome. However we stayed in a suite and the bathroom was the smallest I have ever seen in a hotel. Only room for 1 person barely. Also phone was covered with something sticky like pop. Yuck! July 3, 2012
Rated 5 out of 5 by Very Fine Clean and comfortable. Only two minor issues: There was no microwave in the room (for warming up leftovers), and the pool water temp could have been a little warmer (not that big a deal if there had been a spa in which to warm up). September 14, 2012
Rated 4 out of 5 by Center city hotel that keeps itself young Folks on lodging side of the house did their thing as management would hope. Welcome, room cleanliness were excellent. Ice was difficult to find from 19th floor in tower. Service for breakfast was slow even in uncrowded atmosphere. May 14, 2012
Rated 1 out of 5 by Poor guest service - run down hotel I stayed at this hotel for one night and was not only disappointed in my stay but also disappointed in the treatment I received after my stay. My tub backed up at 11:00 p.m. and when I called the front desk for assistance, I was told engineering would be coming to my room to check out the problem. After waiting 50 minutes for someone to come, I called the front desk back and was treated poorly and was not given an apology for the lack of someone not coming to my room after waiting 50 minutes. I was reluctantly given a different room for the night but not offered any help in my move, which consisted of making two trips to a different floor at midnight. I finally got settled into my new room but not before noticing a very strong musty smell in the room and the A/C didn't seem to work property. At this point I didn't care because I was tired. At checkout I explained the situation and was given an apology but that was about it - no offer to compensate me for my problems. The hotel was contacted again after my stay and was told nothing could be done for me. So I sit here with a poor taste in my mouth about this hotel. And there is no way this is a 4 star hotel from the way I was treated or by the appearance. The door in my bathroom was kicked in and instead of repairing the problem, they simply painted over the problem. The wallpaper in the hallway was also repaired but with masking tape - not even tried to repair it correctly. Dogs are allowed in the hotel and makes for a very loud evening if you are next to one barking when you are trying to sleep. I would not recommend this hotel to anyone at anytime. July 21, 2014
Rated 3 out of 5 by Room 2201 did not meet SPG standards My wife and I were upgraded to this room for being SPG Gold members. It was not what we have been accustomed to in Starwood hotels. The room looked to have been remodeled from two smaller rooms with an extremely small bathroom in the middle between a "living room" and bedroom. I have had larger bathrooms on a cruise ship. The sink was directly in front of the toilet so that you could not stand in front of it. The faucet was loose and wobbled. Very low warer pressure in the shower as well. There were two or three wet spots on the carpet from some unknown leaks. Unfortunately we were unpacked before we realized the room's oddities and we were there for just one night so we stayed put but I had never experienced such an oddball guest room especially for an "upgrade" Hotel staff was great with a big "Thank you" to Adam who I believe was the valet captain. He saved us from being stranded by directing a cab our way and haviing them pick us up. Hotel lobby and restaurants looked brand new and quite impressive. The guest room we were assigned to was not however. November 25, 2013
Rated 3 out of 5 by Great Accommodations but needs to improve customer service Great Accomodations, but had trouble with checking in. Room was not ready upon arrival at 4:30pm. Checked back in at 6:30pm and was told room was still not ready. Had to demand better service and was then told room was available. November 2, 2012
Rated 3 out of 5 by Room was fine, but hot water lacks The room was fine, but 5 minutes into each shower resulted in cold water. I called to let the front desk know about it. June 4, 2014
Rated 5 out of 5 by This hotel has a great pool We really enjoyed the well-maintained swimming pool. The pool is great for doing laps and the loungers at poolside are comfortable. The staff is very helpful. Room was beautiful and self-parking is easy. April 1, 2014
Rated 4 out of 5 by Excellent location and nice facilities You can't beat this location for exploring downtown Denver. It is right off the 16th Street Mall and very close to excellent restaurants on Larimer. I would recommend this Sheraton to anyone who wants to be centrally located. March 7, 2013
Rated 4 out of 5 by Fun and Affordable The staff is very responsive and the restuarant options with-in the hotel are fun and affordable. Construction outside the hotel Saturday Morning was loud at 6am May 13, 2014
Rated 5 out of 5 by Enjoyable Visit Our evening at the Sheraton in Downtown Denver was very nice. The staff at check-in were gracious and welcoming. Our room was comfortable and linens very nice. We had excellent service in the lounge. We hope to return soon. April 18, 2013
Rated 2 out of 5 by A Tired Hotel Room in the Tower building is small by today's standards. TV was broken and could not be fixed; toilet seat was broken as well. Towels are thick but small. On the positive side, it's a good location and staff was friendly. June 22, 2012
Rated 3 out of 5 by Need to adjust room temp the rooms are clean and large;service is acceptable but not above that. My big complaint is the inablility to lower the room temp to lower than 65 at night; made for not great sleeping in spite of the very comfortable bed. December 3, 2012
Rated 2 out of 5 by This Hotel need to redo housekeeping Checked in Saturday. Room not cleaned Sunday or Monday. No one ever entered the room. Complained Monday evening. Room cleaned. Room not cleaned again Tuesday. No hot water on Wednesday morning. Housekeeping needs a revamp. February 28, 2013
Rated 3 out of 5 by Tired Hotel As far as club lounges go, this one was not the greatest. I was there from a Tuesday to Saturday. The breakfast service was fine. Kristie is a fabulous asset. She is energetic, cheerful, and makes the experience good. The evening people were less dynamic, but did their job. The food offered in the evening was very disappointing. There were huge flat bread style crackers each evening. Unfortunately, no cheese or spread was provided. One hot appetizer each night. One night was bacon wrapped sausage--a strange combination of flavors. The other things offered just seemed to be out to fill the table. There was never anything sweet provided. The rest of the hotel looks tired and worn out. My bathroom ceiling had some cracks in the paint. The hallway had wallpaper peeling in places. Card keys for the elevator didn't work the first time I went to my room, and I met many people who also had to go back to get that problem fixed. I would only go back to this hotel if I was attending a conference at this location. People were friendly, but the overall efficiency was not high. March 3, 2013
Rated 3 out of 5 by Room Expectations The bathtub had mold in all of the corners. The the water drain in the tub was entirely loose and the fixture that controlled the drain was half way out of the wall. The heating/airconditioning unit rattled incessantly. October 9, 2012
Rated 5 out of 5 by Great Time in Denver! The hotel was the Hub for all activities offering all attractions within walking distance. Everyone was helpful and friendly. The Sheraton helped create a great memory for my first visit to Denver. March 29, 2014
Rated 5 out of 5 by Denver Sheraton Excellent location and hotel staff was friendly and helpful. Wonderfully kept up facility and resturants were excellent. We were there for a wedding and our group was well taken care of. Wonderful Sheraton experience. October 29, 2013
Rated 3 out of 5 by Space was okay....staff were awesome! - the pool was closed and I was not told in advance (huge inconvenience) - the rooms were pretty small for the price that was paid (small washrooms) - the staff were very friendly and answered any questions that I had May 21, 2013
Rated 5 out of 5 by Recommendation for improvement was unabale to log on to internet even though I was told I had access. TV was not functioning well - has sound but no picture on some channels would be good to have small refrigerator for those who have extended stay October 2, 2012
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