Rated 2 out of 5 by Linsey Maintenance required
The pool was great and Marilyn at the front desk was extremely pleasant to deal with. However, the hot tub was not open in the morning until 10:00. The power went out in the room on two occassions because the adjoining room plugged in a heater. Electrical issues scare me due to the risk of fire. Ketchup was splashed on the room number. There were two unmentionable hairs found in the washroom, one behind the door on the floor and one in the tub.
February 26, 2013
Rated 1 out of 5 by RFTLOI One disaster after another
I recently stayed at this hotel for a 2 day conference. These are my issues:
- many attempts to call the front desk were left unanswered.
- free wifi access for conference guests was not provided upon check-in, although it was available.
- our bathroom was not clean, there was hair on the counter and floor.
- I am still waiting for billing errors to be corrected.
A huge disappointment.
February 23, 2014
Rated 4 out of 5 by Jim812 Front Desk Assistance
When we checked in (10/20/2012) we asked for and were assigned a room with a 'roll-in' shower. However, the closet was for wheelchair clients and we needed a closet where we could hang long garments. We told Rosa at the front desk of our plight and she tried several other rooms and all were with wheelchair closets. Not to be deterred, she thought about a clothes rack on wheels and had one delivered to our room. It worked perfectly. Thank you.
October 29, 2012
Rated 4 out of 5 by Fox4ster As elected
Arrived for a one nite business trip. Stayed 3 nights. Staff very accommodating to the change and went out of their way to link my membership to the second and third nite so points would accumulate. Food in the restaurant very good on both nights. staff were polite and accommodating overall. Not sure of names at front desk possibly Lily and Bella?? Anyway very accommodating. Have already booked next trip and will be staying here again.
November 24, 2013
Rated 5 out of 5 by OS17 This is a great hotel to serve as you home when visiting Toronto
We make the Sheraton Centre Toronto our home away from home whenever we possibly can. It's a very comfortable place to be. The rooms are spacious, clean and well equipped and the staff are friendly, welcoming and efficient. The indoor/outdoor pool is very enjoyable environment whether summer or winter.
March 24, 2014
Rated 2 out of 5 by sksk22 Not what I expect from Sheraton
I know it was busy but the service was sub par. Our room didn't even have a fridge (and when we requested one they said they'd get back to us but they never did). When I tried calling guest services I had to try at least 3 times to get through. I've stayed in many sheraton hotels but this room was old looking and dingy. The location downtown is great, but there are many other hotels in the area that I would prefer to stay at next time.
November 19, 2013
Rated 4 out of 5 by HBY2014 Club level 43 exceptional hosts
The staff at the club level was attentive, polite and professional at all times. It changed our outlook about the entire stay. They helped overcome the mistakes of front desk personal and uneasy feelings regarding these mishaps.
April 5, 2014
Rated 5 out of 5 by tokiogaijin great customer service
I always stay here when I visit friends and family in Toronto. And even though they live close to the Sheraton they often stay as well for a great weekend getaway.
I have never been upgraded (I think too many businessmen and platinum members use this hotel) but I do feel like I am recognized as a platinum member with free use of the exec lounge (evening snacks and breakfast), late check out, fast check in/out and excellent customer service.
I have had a few very little issues here and there - nothing I would ever complain about and nothing that doesn't happen at other hotels however the front desk/guest services will immediately take action and offer a solution/apology etc. They really treat the guests right.
The pool in the winter is amazing as you can swim outside when it is snowing. And in the summer the pool has a very fun and exciting vibe
June 9, 2013
Rated 4 out of 5 by Joelo Great Location, large parking fees?
This hotel was fabulous. It was right next to the Toronto Jazz festival and most of the city.
The only downside was the parking charge of $48 per night instead of $17 or so like other hotels. We drove the the US so we had to take our car and although we never took our car out of the hotel until we finished our visit, we got charged $48 a night.
Great hotel, service, etc, but the parking charge really dampened my feelings toward the hotel
July 17, 2013
Rated 4 out of 5 by manitoulin12 good staff
Staff very courteous and always quick to help
April 18, 2014
Rated 1 out of 5 by jimm Very Bad experience
your computers were down when I arrived in the evening and checkin took over an hour, I was put in a very small room on the east side which i found very noisy. I had a major presentation on Thursday am and was up in the middle of the night only to find your wifi networkwas down. i could go on but need to do other things more productive. i tried to explain my frustration yesterday to the front desk person but found her to be crusty at best,
June 7, 2013
Rated 3 out of 5 by Notacomplainer Too Busy To Care
The superior downtown location has brought me to this Sheraton in Toronto on many occasions over the years. If it were not for the convenience of where it is, I likely would not return. Its place dictates its success, and not the service. As a SPG Platinum guest & business traveller I've never felt paricularly welcomed, never, I believe, been upgraded, and generally am dissatisfied and will make efforts never to return except by necessity.
October 14, 2012
Rated 5 out of 5 by Cindy1967 Rarely disappoints
Great central location to everything. Very comfortable bed, clean room, friendly staff. I recommend the corner rooms with windows on two sides!
April 12, 2014
Rated 3 out of 5 by ronald8888 Outstanding Sheraton Club Room Service
I've stayed many times at the Sheraton Toronto, and have found the staff to be consistently helpful and service oriented. When I stayed last week, I had the pleasure of interacting with Blesilda Pagaoa, who ran the reception area for the Sheraton Club Room on the 43rd floor. She greeted me by name and went out of her way to make sure my needs were met. Bravo to her and to the management for having this outstanding calibre of employee.
November 12, 2013
Rated 4 out of 5 by AJSB Good convention venue
I stayed for a convention based on this hotel, but also utilising meeting spaces in a couple of nearby hotel. The Sheraton was a good hub for the event, and proximity to other shops etc. was an advantage for someone who didn't have time to roam about.
April 1, 2014
Rated 3 out of 5 by MMcLaugh good Hotel
I have been using this hotel for several years with excellent results. This stay and the one before left a bit of concern. I was put in a club floor room by the elevator wall, sounded like construction going on. Did get the room changed to a non club floor level, as it was full. But than had to pay for internet.
A month before I had stayed there and left a pajamas in the room, which interestingly never showed up in lost in found .
December 7, 2013
Rated 3 out of 5 by Jbmundy Good but could be better
I've been staying at the hotel every two weeks for the past six months. Invariably the service is excellent and the fitness facility is wonderful.
One beef though: the last two rooms I've been in have had no temperature control. In fairness to the hotel, I haven't reported either problem because I prefer to be in the room when service folks enter. I just wish they'd inspect the rooms while they're unoccupied and fix these kind fo things.
April 11, 2013
Rated 5 out of 5 by Stiletto7 An Excellent Experience
Third time is a charm.
My most recent stay at the Sheraton Centre Toronto was a perfect experience. From the second I entered the hotel the staff made me feel at home and that they were actually pleased to see me.
All of my needs (which were few and not out of the ordinary) were cheerfully and most professionally met.
I could not have asked for a more plesant, perfect overall experience and would highly recommend this facility to anyone.
September 6, 2012
Rated 1 out of 5 by Mdog65 NOISE NOISE NOISE
Party going on on our floor. Called gusts services who said would send security. Half hour later I called again. Guest services lied and said security already been there and noise must have continued when they left. This was not true. Security finally came again and warned people who went out shortly after but returned at 4am and continued the noise. Should have been evicted.
February 24, 2014
Rated 5 out of 5 by tanya1 tanya1
we were in toronto for a concert and booked the sheraton for our stay. this is the second time staying here. i first person i met was ronnie at check in. wonderful service. i had requested a room on a high floor for a view. ronnie had us on the 34th floor in a little larger room. he also provided us with vouchers for breakfast. we sure enjoyed the buffet in the morning. we will stay at the sheraton again, when in town. thank you ronnie.
February 19, 2013
Rated 5 out of 5 by Xmasvacation The Hotel Staff Were Excellent
We really enjoyed our stay in this hotel.The staff were especially helpful right from check-in to bringing up our luggage and parking our car. Our room was upgraded at check-in and this completely exceeded my expectations and made a huge difference in our stay. This trip was where we had Christmas with our kids , some who don't live with us full time making this hotel and Toronto a convenient place to meet and the service was excellent.
January 1, 2013
Rated 2 out of 5 by September227 This hotel is difficult to access if you are driving
Our GPS kept telling us to turn left off Yonge street but this is an illegal turn for several blocks. Going around the block was a nightmare. The address for the hotel is Queen street which is completely under construction and therefore not accessable. Very slow check in and out.
When we were ready to leave, I gave the parking valet my ticket and when I went to check on their progress an hour later, our keys were still in the keypress.
July 12, 2013
Rated 4 out of 5 by Sandyandy Great Location
This hotel is located close to everything: public transportation, Yonge Street, Eaton's Centre, theatres, restaurants etc. I book this hotel each time I go to Toronto.
April 9, 2014
Rated 5 out of 5 by Ceja No disappointments here!
After five hours of train travel, and a (voluntary) long walk from Union Station, it was wonderful to find that our room was ready for occupancy a little ahead of time. Thank you, Steve, for your gracious welcome at the reception desk.
The pool was a delight. One suggestion.....the shower at the pool is set a little too hot for comfort (two people's opinion).
We were on a "theatre package", and look forward to repeating the experience.
July 28, 2012
Rated 5 out of 5 by Doon Sheraton is always like coming home for us!
We stay at the sheraton everytime we visit Toronto, we are always welcomed with a friendly staff member.
The Club Lounge is my favorite place to relax,
Bless, the guest host is especially helpful and extraordinary, she is exceptional in what she does. Truly a great example for others.
March 25, 2014
Rated 4 out of 5 by Jerome19 Great room but...
The room was great, staff nice and pleasant.
But I can't believe that internet access cost 17$ a day. It is the year 2014, most public places provide free high speed internet access, so it is very disappointing that a. Rand like Sheraton charges for this kind of service.
March 27, 2014
Rated 2 out of 5 by Scooter01 Needs Improvment
Overall I must say that my stay was disappointing. I was here for a conference and we received a government rate but I am aware of the regular rate and this hotel is not nearly to the standard it needs to be for the price. I have stayed in many places in downtown Toronto (will refrain from mentioning competition) as I am a frequent traveler to Toronto and there were a lot of things missing.
Here are some examples, there's nothing ground breaking here just not what you would expect from a high end hotel:
- there were stains on my bed skirt,
- stains on the wallpaper in my room
- my bathroom curtain smelled mouldy
- the bed itself seemed quite old and had squeaky springs
There is also the issue of having the room service menu and other hotel information on the tv not printed in a booklet available in the room. Not helpful. You have to stand there and wait for the pages to turn to find out about things like where is the fitness centre? How do I use the phone? if you want to see the the room service menu you have to wait for it to appear. If you want to see the previous page - too bad you have to stand there and wait for it to come around again.
The fitness centre is nice, but the signage getting people there through the construction zone needs to be vastly improved.
Last and most importantly, the staff at the front desk are rude. They approach you like they are either bored or unimpressed with your arrival and that they would rather be doing something else. I had the chance to see a few interactions at the front counter and it seems that all goes very well if you are a Starwood Member or some kind of elite guest. If you aren't then you are treated like an inconvenience.
It's a challenge to running such a large hotel, I hope the management is up to ther the task of doing what needs to be done to ensure a quality experience for everyone.
April 30, 2014
Rated 4 out of 5 by confusion69 Why are you charging me for marketing expenses
Just received my folio for a one-night stay at the Sheraton Toronto and am somewhat surprised to see additional charges on the bill as follows:
Rooms HST -- $25.87 -- I assume this is your local hotel tax.
Destination Marketing Program -- $5.29 -- I am confused about this one. Why should your guests have to pay your marketing costs?
HST Marketing Program -- $ 0.68 -- Then to top it off, you charge me tax on your marketing costs!
November 7, 2013
Rated 2 out of 5 by JEB1963 This hotel need updating
The hotel is dated and is in need up updates. The closet in my room was basically unusable, there was a shelf half way down and so I was unable to hang anythign on the top rod. The bottom rod was obstructed by the ironign board. Whe I romoved the ironing board the clothes stil touched the floor when hung from the bottom rod. The bathroom had an old radiator on the floor, teh cover has fallgin off and the inside was covered with dust.
July 2, 2013
Rated 3 out of 5 by JH20148 Not worth the price and not child-friendly.
The hotel is in a nice location, the rooms are fairly standard for the category of hotels. The best feature is the sound-proofing - very quiet. However, the cost is rather excessive. Internet service runs $15/day, the food, both at the restaurant and in-room, is outrageously overpriced. Fortunately, the hotel is adjacent to a shopping mall/center, where better and cheaper food is available. The room is small and cramped - so small that they refuse to put in a rollaway for a small child, who was too short to climb on the bed by himself and too big for a crib.
I was there for a professional conference and one whole level (the Mezzanine) where meetings were held is incredibly difficult to find and the rooms are terrible - low ceilings, awful visibility, and poor sound. I missed an entire 15 min talk just trying to find the floor (the maps were pretty useless).
November 18, 2013