Rated 4 out of 5 by Tony33B Great weekend getaway
Booked last minute for a weekend getaway and was very pleased with the location and the newly refurbished room. The concierge was very helpful securing a reservation allowing us to enjoy a nice dinner before catching our train. Only complaint is that the hotel charged $3.25 per bag to hold our luggage for the afternoon once you check out. Of all the hotels I have ever patronized, the Sheraton is the only once to levy such a fee. It struck me as a very "bush-league" as I have generally found Starwood to be an outstanding company. That being said I would return in the future if my travels bring me to the Big Apple.
September 25, 2012
Rated 3 out of 5 by saed good location and price.
The over all stay would have been good, as the location is great and close to the center of time square life. I was expecting a better bathroom shape in a renovated room.
However, last minute of my stay, as I we were about to get into the taxi, the service guy who got me the taxi and put my luggage didnt like the 1 dollar tip I gave him and asked nastily in a loud voice that he want more and when I gave him the only dollar left in change; he turned his back and said meanly "Unbelievable" in front of everyone. very mean and I wouldnt expect this from a sheraton employee.
For that only, I dont think I will repeat this experience with Sheraton with all do respect to the rest.
June 19, 2013
Rated 5 out of 5 by MusicLover Excellent location and comfortable rooms
Very convenient location with comfortable beds and low noise level.
June 30, 2014
Rated 2 out of 5 by SheratonNY Come On Join the 21st Century
I DID like using this hotel for business!! How in this day of competition and hotels of lower quality than Sheraton NY would you not have the ability to allow guests to hook a personal computer to a printer and print?????? Yes, I can send an e-mail or carry a flash drive to a FedEx Business center but, NO WHERE in the hotel - according to Front Desk is there a place for one to hook and print! COME ON let's join the 21st century and offer services lesser ranked hotels offer for free!!!!
June 10, 2013
Rated 3 out of 5 by MMC123 Not Great - Not Awful
The hotel is a very large and busy hotel which the owners fell short on having sufficient staff to manage. I waited in the SPG line for over 20 minutes to check-in. Other guests were probably waiting 30 minutes or more. Once we made it to the check in counter, it was a mess and disorganized. The shops were closed at odd hours for extended periods and the prices seemed high. The rooms, while clean, were not up to Sheraton quality. The staff, however, were good natured and resourceful.
December 10, 2011
Rated 3 out of 5 by MaxTheSteeler Disappointment
Though the hotel is conveniently located in Midtown with a quick access to several subway lines, I would not stay with Sheraton a second time and here is why.
- old, aluminium-frame windows that let the street noise get in. Hotel needs renovation.
- tiny beds. You cannot expect an upgrade.
- slow response from the staff. Calls to get room done have to be repeated.
- breakfast location can accomodate only a hundred or so guests at max while the hotel claims 1750-room capacity. Expect 15 min wait to get to your breakfast to be charged twice as much as a nearby 24/7 dinery does.
I cannot help saying the front desk tried to resolve the matter of not cleaning the room for 3 days in a row, however, sending a bottle of NY sparkling wine with a screw-top (non-corked) bottle is a clumsily pathetic move.
In a nutshell, I stayed at Sheraton because of the conference, next time will search for any other but this one.
June 20, 2014
Rated 2 out of 5 by RJ52 Sheraton New York - still bad for golds
When I checked in on Wed., I asked whether as a gold SPG member I would be able to have a renovated room. I was told that gold members did not receive any upgrade benefit at this hotel and I would receive the exact room I booked, which was an old tired exceedingly hot room on the 8th floor -didn't know I was booking this ;^} . However, if I wanted to pay for a renovated room, it would be $40/night. Whatever happened to the gold benefit of receiving an upgraded room at time of checkin if available - which one was since it was available for $40? I won't be staying here again until all of the rooms are renovated!
January 1, 2012
Rated 2 out of 5 by sea2012 am i the only one
I must be the only person that would never stay here again if I could help it. If it weren't for the mandatory stay at the property because of business, I would not have come back after the last stay in 2009. I don't think the food is good, you can hear every sound through the walls and windows, the staff aren't particularly friendly. When I tried to check in hours after the posted check-in time and no room was ready, the response was lackluster. But at 11:20am on check-out day, I'm darn near being escorted out of my room. I hope that means someone was able to check-in to the room I was staying in on time.
On top of that there was no acknowledgement that I was a SPG Member.
October 17, 2012
Rated 5 out of 5 by BKJLV Great Place to stay!
My wife and I have stayed at this Hotel a few times now and it's been a pleasant experience every time. They have renovated the hotel recently and the rooms overall look good. We stayed on the 38th floor with a king bed. The room was clean and the bed was comfortable. They have free wireless and a Starbucks available in the lobby. The hotel is located in a great area, Times Square is very close, Broadway shows are a block away, there are plenty of bars and restaurants in the immediate area. It is a great place to stay, especially if you are looking to have a night out and not have to walk far to have some fun.
December 29, 2012
Rated 3 out of 5 by Renae13 Poor housekeeping
Disappointed in the housekeeping; staff simply changed towels, removed trash and re-made beds each day. No clean-up in bathroom/tub which was needed.
Disappointed that our room was obviously given away before our arrival and my husband had to sleep on the floor the first night.
Did enjoy use of the gym.
June 23, 2014
Rated 2 out of 5 by ONKM This hotel needs some help
Although well located and generally a decent room (albeit small but it is New York City after all) the staff seemed like they didnt go out of their way to ensure your needs were met. The room was improperly made up each of the four nights - soap not replaced, glasses not cleared, towels left lying around - seems a little sloppy for the price of the hotel I would have expected more. I also attended a conference while at the hotel and was hit in the back of the head with a silver serving tray during lunch service and while it was just an accident - nobody really ensured that I was okay (which I wasn't) I would have expected the manager to come by and ensure everything was okay.
June 21, 2013
Rated 4 out of 5 by MACsdadinTex Just A Little Customer Service....
Great Location to Take In NYC...The wife and I stayed 6 nights with 5 kids ages 14-20. Paying the extra money to get access to the Lounge Area sounded good. And for the most part it was a good idea, except for when the hot chocolate machine went down. I complained to a couple of suits that worked at the hotel but the machine only worked about 20% of the time that we were there. It seemed like the staff would acknowledge the problem just hoping that this Texas family would move on or just leave town, instead of addressing the issue. How hard can it be to fix a little coffee/hot chocolate "Starbucks" machine???
December 30, 2012
Rated 5 out of 5 by hhumm Exceptional Staff
I thoroughly enjoyed my stay at this hotel. The rooms were spacious & updated. When we checked in the computers had just gone down and the manager & staff handled it very well. I had an issue with a stopped up toilet and this was corrected very well.
June 25, 2014
Rated 5 out of 5 by Farrell Go To Hotel in NYC
This is our favorite hotel in NYC. Location is perfect. Close to the park, subway, great restaurants. In the middle of everything without being trampled. We have stayed here many times. Looking forward to our next visit in August 2014.
June 25, 2014
Rated 5 out of 5 by Galsen Great hotel!
I am a frequent traveler and have been coming to this hotel on and off on a weekly basis for the past 3 years. This is my favorite hotel in NY. It's very conveniently located. I love the view in the lounge and the staff is great. It can get crazy on week-ends when there are big groups, but that's typically confined to the lobby.
I would like to commend Daunus, one of the staff members in the check-in area for his great customer service. He always goes above and beyond to accomodate my requests and always ends up finding me the perfect room based on my needs. He is welcoming, funny, always wears a smile and remembers me even when I haven't been around for a few months. Keep up the good work!
March 27, 2014
Rated 4 out of 5 by NAFF Great Hotel!
Our stay was great, The hotel is very nice! The staff is very friendly, and the complimentary breakfast was great, They even had make your own belgian waffles. The only downfall was the housekeeping staff, they were rude and had no clue how to have a good repore with guests. We asked for towels, they didn;t want to give us any because it was our checkout day. We still needed to take showers!!! So they gave us one. When we would walk in the halls they would talk in their foreign language and giggle, obviously talking about us. I would have given this Hotel 5 star if it werent for the rude housekeeping staff.
August 30, 2012
Rated 4 out of 5 by NunyaBeezWax Stayed Here Because Conference Was Hosted Here
I stayed here because I'd never been to NYC before and the conference I was attending was hosted at this hotel. The hotel was decent and the staff was friendly. It seems like a good location without being right in the middle of the Times Square crazy.
The two reasons I'm not giving glowing ratings are because one of the windows in my room would not close completely. It slid mostly closed but would not latch. A lot of noise came in from outside because of the non-latching window. The stinky garbage smell wafted in when everyone took their garbage to the curb in the evening. And the A/C had trouble keeping the room really cool (it was just adequate). The other reason is that they billed me for some kind of travel shaving kit at the time I checked in. I received an email copy of the estimated bill upon check-in and the shaving kit was already on there (but I didn't notice it at the time) before I'd even arrived at the room. When I compared the estimate for when I made the reservation with the estimate I received when I checked in and the final bill, I finally noticed it. I called to ask and was directed to a web site. Someone did call that afternoon and said they would remove the charge from my bill and email me an adjusted bill. It's been 3 days and I'm still waiting. So, the outward responsiveness of the staff seems to be for appearances only.
June 30, 2014
Rated 4 out of 5 by JoeyCart Bathroom mildew
I had stayed over the hotel for 2 nights. One night working in town overnight by myself. The second night with my wife for a function. During the stay we noticed a large amount of mildew where the tub and tile meet on the wall and top of tub. This is unacceptable and should not have been an issue.
June 22, 2014
Rated 2 out of 5 by susanr33 The bed was terrible and the room had no dresser was provided.
Upon our arrival at the hotel we checked in, put our luggage in our room and immediately left for our dinner reservations at Sardis. When we returned we discovered we did not have a king bed as we had reserved. At 11:30 pm we had to contact the front desk for a room transfer to a king bed. We were moved to a room with a king bed (which was very uncomfortable) and had to request two additional king pillows to place on the matttress for comfort. Also no dresser was in the room for us to place our clothes so we basically had to keep our clothes in suitcases for the week. Very disappointed in the room. Also, we have also received a bill for candy and shaving cream that we did not use. I contacted the hotel, but the accounting office is closed until Monday. Very, very disappointed in the room at the Sheaton New York Time Square!!!!
October 5, 2013
Rated 4 out of 5 by lcj1102 Great staff, recently renovated
Exceptional check in staff, very friendly and willing to converse on all things to make the process flow with ease after a long travel day. Provided tips of things to do in the city, restaurants, etc. I can't remember her name but if there's someway to track back our reservation, she deserves a promotion. The hotel was a bit further from Times Square then expecting as we had to walk with all our bags which makes the distance even longer, right by CBS and Radiocity, Central Park only a few blocks away. The hotel is large, unfortunately the walls are thin and both nights had people partying and didn't get much sleep. That's not the hotels fault tho. Overall a great stay, just wish it was warmer!
March 26, 2014
Rated 4 out of 5 by Dancindan01 Almost Wonderful
Ah, New York at the Holidays..... Couldn't be better, right? Between the construction in the rooms on the club floor, and the almost offensive checkin, it is with regret that I say one of my favorite places stepped down a notch this past week.... Also, beware of the F-bomb dropping work crew if you are in the halls and they are doing construction... It was quite humorous to see a little Dutch Girl with the cutest accent ask her mom and dad what F-U meant at the elevator after hearing the construction crew use the words several times... Better luck next time... P.S. the main floor decorations are gorgeous!
December 6, 2012
Rated 5 out of 5 by MTLMAC The staff at this hotel deserves commendation
I was a guest at the Sheraton NY on Thanksgiving Eve and was highly impressed with the service I received. In spite of the holiday rush and the proximity of the hotel to the big parade (the hotel was sold out), the staff was patient, accomodating, helpful and attentive. From the smiling young woman at the front desk who thanked me for my patience while waiting to check-in, to the gentleman from room service who walked me all the way to the ice machine so that I could locate it, the service was exceptional. I am planning a return to NYC for Thanksgiving 2013 and will certainly book my stay here in advance!
November 26, 2012
Rated 5 out of 5 by LBT61514 Excellent location, not too crowded outside
Hotel manager and staff are very friendly and accommodating. Makes us feel like hotel's priority is the full satisfaction of the customers.
Thank you very much for treating us as special people. My family will definitely come back to Sheraton New York.
June 23, 2014
Rated 4 out of 5 by TikaLove 4 stars, good but....
We stayed for 5 nights in June. Location is great, staff is very professional with a couple of exceptions. The only issues we had were with the housekeepers in the morning. They started at about 8 and they were incredibly noisy. Slamming doors, vacuuming and talking very loudly to each other. Not cool. I'm on vacation and don't want to be rudely woken at an early hour. That being said..... Our first night there we went down to the HUDSON MARKET BURGER. We thought we should probably venture out of the hotel but we were glad we didn't. The service was fantastic and the food was amazing! We had calamari and I think it's the best I've ever had. The burgers were phenomenal! As I said, the service was really good. We didn't go down for the breakfast as I think $37 for a buffet is a bit steep. Go for dinner though, you won't be sorry. They aren't open for lunch. One other thorn at this Sheraton is that they charged us $4 per bag to hold our luggage. We have stayed at other hotels in NYC that did not do this. Didn't appreciate that. On the whole, the stay was good and I would recommend this place.
June 24, 2014
Rated 5 out of 5 by Catie46 This hotel is fantastic
This hotel is near of the majority atractions and near the submay. This hotel has excellent service and accommodations. I really enjoyed.
June 25, 2014
Rated 5 out of 5 by Fluffyiness Great location!
Hotel is clean & comfortable. My only complaint is that my reservation specified a room with 2 double beds. The beds in our room were NOT double beds, they were super singles.
June 24, 2014
Rated 5 out of 5 by PatriciaTX Guest Services needs to respond when promised callback
The location was suburb. However a personal belonging was left behind. When I contacted guest services, I was told I would get a callback within 24 hours and nothing.
June 24, 2014
Rated 5 out of 5 by tommyd007 Excellent staff
I was very impressed with this hotel! From the moment I arrived, I was treated like royalty. From the doormen to the concierge; service was impeccable! The facilities were clean above reproach; and I can not say enough about the professionalism all staff members displayed. My only regret is that I did not get the specific names of the people who went out of their way to help me. It was evident that high standards have been set for this establishment; which is a direct reflection on management! If you are looking for a great place to stay in New York, think about this Sheraton Hotel. You won't be sorry!
November 17, 2012
Rated 5 out of 5 by SPGChampion Great Stay Overall especially housekeeping
We stayed here for several days in May and had a great stay. The room was great and a big shout out to housekeeping especially the manager Diana Kwok who went above and beyond providing us with all our amenities we needed in the room with extremely professional service the whole time. Would highly recommend this Sheraton to anyone coming to NYC
June 17, 2014
Rated 2 out of 5 by EB2014 The hotel is fine, but not distinctive in any way.
Our bathroom smelled heavily of urine. The shower tiles needed to be bleached and scrubbed. Dirty dishes that did not belong to me were sitting outside my room for a full day, even though we saw maid service in the rooms next door and across the hall when I checked in at 1:00 in the afternoon.
June 20, 2014