Sheraton Centre Toronto Hotel

  • 123 Queen Street West
  • Toronto,
  • Ontario
  • M5H 2M9
  • Canada
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Family Plan Policy

Children 17 and under sleep free in existing room bedding. Rollaways and child rollaways may incur extra charges. Cribs are complimentary.

Age Requirement Policy

Guests must be 18 years or older with valid identification to reserve a room. Acceptable forms include government issued state, provincial or federal photo identification.

Rated 3.5 out of 5 by 1688 reviewers.
Rated 3 out of 5 by Great location with a bad view The location of this hotel is great - practically close to a mall and lots of stores, and public transportation. I often travel for work and stayed in many hotels throughout the world. Our stay at the Sheraton Centre Toronto Hotel was for pleasure. When I checked in I asked the front desk clerk for higher rooms to get better views, but unfortunately the rooms he reserved for us were in 19rd floor with a very bad view. August 29, 2012
Rated 3 out of 5 by hotel is in good location but... We stayed The night of Friday June 7th, 2013 to Saturday June 8th, 2013. The Sheraton Centre Hotel is in a great location in Toronto, we enjoyed our night spent downtown for a decent price. Yet, the spa water was foggy and it was more like a large moderately warm bath tub. As well as, some construction that woke us up early Saturday morning that we were not impressed with. I will stay again at the Sheraton resorts. June 9, 2013
Rated 5 out of 5 by Home From Home My wife and I keep returning to Toronto and the Sheraton and it's wonderful staff are a big part of our holiday. From House keeping to Club Lounge to Front desk all staff are very helpful and polite. If we could mention Brian and Steve on the Front Desk and Bless and John in the Club Lounge as particularly kind to my wife and I. We will hopefully have many more visits, indeed our Fall visit is in the planning stage. June 1, 2013
Rated 1 out of 5 by Fire Alarm caused by mischief ruined night Unfortunately our visit was marred by an incident involving a fire alarm on the ninth floor. While I understand that safety procedures must be followed it would have been a little more helpful to have more explanation than an alarm that blared for more than an hour at a time when most guest are trying to get some sleep. Definitely tarnished my few as a SPG customer. Seriously doubting staying at this hospital again. March 4, 2013
Rated 4 out of 5 by Great Guest Services I would like to say thank you very, very much to the staff who assisted me on Monday, March 3rd at the Sheraton Centre Toronto. My room key would not work and it took five trips up and down the elevator at midnight to solve the problem of being able to get in my room. I would to commend Davida, Vanessa and Myra for their assistance. Sincere Regards, Sylvia Gengler March 7, 2014
Rated 5 out of 5 by Staff I did not get the staff persons' name who checked me in this time; however he was exceptional - he thanked me immediately for returning to the Sheraton, advised me of what gift I could choose, asked if I had a preference for a floor (this is the first time ever - anyone has ever asked) returning next Monday and if he is working will write his name down as he should be recognized as giving great customer service. November 19, 2013
Rated 4 out of 5 by Mostly good ... ... we enjoyed our stay at the Toronto Downtown Sheraton. It was central to all the shopping malls and districts, as well as attractions. Our only disappointment was how a very noisy situation was dealt with at 2:30 AM. From the time we called down to the desk until resolution, it was 30 minutes. And when we asked at the desk the next day to move rooms, we were informed it wasn't possible, without any other action. August 14, 2013
Rated 4 out of 5 by Welcoming staff People at front desk and on 43rd floor are friendly and devoted to excellence. The staff make you feel like you were home. It is high quality service. April 28, 2014
Rated 3 out of 5 by Mixed Review We would recommend this hotel for its location as well as the friendliness and helpfulness of the staff. While the staff was friendly and helpful, not all the room cleaning staff were thorough. We do not feel the Sheraton Club amenities were up to par or that everything listed was offered. In the survey items below we are checking some in both columns because some aspects met our expectations and others did not. March 11, 2013
Rated 3 out of 5 by Early Morning Knock on Door The Sheraton is a good hotel but they seem to be in a hurry to get you out when your time is up. On my second morning, I heard a knock on my door from the cleaning staff, at 9:00 a.m., about whether they could clean my room or not! I was completely exhausted after a non-stop week and I found this to be very intrusive as my checkout time scheduled for 12:00. If you are busy....you are busy....I appreciate my sleep. February 25, 2013
Rated 1 out of 5 by NOISE NOISE NOISE Party going on on our floor. Called gusts services who said would send security. Half hour later I called again. Guest services lied and said security already been there and noise must have continued when they left. This was not true. Security finally came again and warned people who went out shortly after but returned at 4am and continued the noise. Should have been evicted. February 24, 2014
Rated 1 out of 5 by Queen street I stayed at the Sheraton on Sunday the 8. It took me over 15minutes to check in because the representative was unable to find my reservation. I then was never told the hotel was under renovations. I was put on the same floor as the renovations! And to top it off early in the morning they were testing the fire alarm. All of this could have been avoided had the lady at check in advised me of these concerns. December 23, 2013
Rated 4 out of 5 by A good conference venue Conference logistics were well managed May 5, 2014
Rated 4 out of 5 by Security an issue I stayed at the Toronto Sheraton Centre from 1-2 August 2013 and although the physical appearance of the hotel was great, security needs improvement. On our first day, a busboy knocked and walked into my room while I was dressing. He didn't give me a chance to get to the door and just walked on in saying he was looking for a bag! Who gave him authority to enter my room in the first place. I found this very suspicious. The two nights at our hotel were very noisy. I know it was Carabana weekend, but people need to sleep and feel safe. People going up and down the hallway talking loudly and laughing to the max, is not appreciated. It was our first trip to Toronto and obviously our first stay at this Sheraton, but it doesn't measure up to others that I have stayed at. Much improvement is needed and your clients security and feeling of being safe should be of greater importance! August 4, 2013
Rated 5 out of 5 by Excellent Location and Parking Excellent hotel, friendly and efficient staff. Parking at Green P (city hall) inexpensive and a walk way from the lower concourse. April 29, 2014
Rated 2 out of 5 by High price for average amenities Don't get me wrong - the lobby and conference facilities were first-rate. But it is sad that a world-class hotel charges so much for Club membership - which entitles you to free wifi and a continental breakfast - amenities you would expect at any Days Inn - without the fridge and microwave. You can do better. March 31, 2014
Rated 3 out of 5 by This Hotel was **Meh This hotel was busy so I cant hold that against them. The staff at the door were the friendliest people in the hotel. The front desk people were a bit crabby. I was VERY surpised that internet was not free in our rooms. There were too many kids and "parties" in the rooms. I hardly got any sleep, and it took me 35 to get anyopne on the line, THEN I had to go to the front desk. This situation was NOT dealt with. February 25, 2013
Rated 1 out of 5 by Non-Stop Noise Placing me in a room right beside an icemaker, really, in this day and age you still do that? Non-stop noise throughout the night from the ice machine and other noises running through the complex. Worst night of sleep I have had in years, and this coming from a supposedly high-end hotel chain. Dumbfounding that they still in this day and age do this to paying customers. Never again! February 10, 2014
Rated 2 out of 5 by Valet is awful and staff is nice but not helpful I am a platinum Starwood member who travels for business frequently...to Toronto on a monthly basis. I will NEVER stay at this hotel again. Major inconvenience...incompetent valet service and lack of staff assistance made me late for meetings two days in a row when I did my part and called down for car 20 mins in advance. Unacceptable and I was also very disappointed in managements handling of this situation! November 20, 2012
Rated 3 out of 5 by Disappointed! As an SPG member I was very unhappy with my room allocation this year- room 3118 was directly behind the elevator shaft and was unbelievably noisy. I endured 3 nights of restless sleep due to constant rattling and wall shaking from the elevator. I was so busy with conference planning that I didn't have time to complain and move rooms but I felt the room to be of the most basic type and its location untenable. February 24, 2013
Rated 5 out of 5 by NDP Leadership convention Hi Marsha, Recently I stayed at the Sheraton Centre for the NDP Leadership convention. We had an amazing time at your hotel once again and I feel the need to thank you and your staff once again. Ronnie Hossein came through for me again, he was able to secure a room for myself and a friend even though he was very sick at the time. He's a great guy and thought you should know that even sick he performed his duties amazingly. Blesilda who works in the club lounge recognized me right away and greeted me as she always does. It's nice to see friendly faces when you spend so much time away from home as I do. Actually all the staff upstairs stop and talk to me when they see me and welcome me back. You have a great crew working there and when I stay in Toronto it will be at your hotel. I'm glad you changed the menu upstairs it's always nice to grab a snack after a meeting. Take care, April 21, 2012
Rated 3 out of 5 by Going Down hill Have stayed here many times but this time we had multiple issues. We were in two different rooms for noise reasons (not hotels fault) but both rooms had things that didn't work or were not clean. The staff were pleasant and tried to help but we seemed to keep having issues. We used starwood points this time and it used to be 7000 but is now 10000 but the hotel is no where near as good as our many past stays. August 24, 2012
Rated 4 out of 5 by Getaway Weekend We haven't been in downtown Toronto for years and boy have things changed. One thing that hasnt changed is the value and service at the Sheraton Centre. Still number 1 in my books. The location is great, close to everything. Easy walk to the theatres on King Street. We had a great room on the 33rd floor with wonderful views!! Check in was unbelievably fast and efficient! Thank you Sheraton! We will be back! November 14, 2012
Rated 5 out of 5 by Clean Hotel and Good location My husband & I went for our 26th year anniversary during the 2013 Esther weekend. Awesome location, walking distance to allot of major attraction.The staff was awesome, special thanks to Semir at the front desk and Joanna in the club lounge . Room was clean and comfortable. The one thing that I would have like different is having firmer pillows. Other than that awesome experience . I recommend it to anyone. April 2, 2013
Rated 4 out of 5 by This hotel is in a great location Staff and location were terrific. The hotel itself has seen heavy usage with some of the rooms looking a bit tired April 29, 2014
Rated 4 out of 5 by Always a good place Hotel is a standard for me while in Toronto Financial District. Staff is courteous, and hotel is always clean. Fitness room is awesome. April 27, 2014
Rated 4 out of 5 by Sheraton Centre Toronto We love the location of the hotel. It's close to shopping and an easy walk to the Ferry. The kids had a blast at the pool. They really catered activities at the pool for the kids. The bed was comfy and the room a nice size. The hotel has a great, updated lobby but the room is a little old. Valet is very expensive, $48 with in/out privileges. The valet attendants were very helpful. We would stay here again. July 31, 2012
Rated 2 out of 5 by this hotel needs some work I stayed for two nights last week and was dissappointed in the room service and air conditioning. The first day I did not get breakfast on time as no one took my order from my door despite it being placed outside at midnight. The second day breakfast was late. I turned my room temperature down to 18.5 degrees but it stayed a a much hotter temp all night which made my sleep very uncomfortable and restless October 22, 2012
Rated 5 out of 5 by In the Heart of the City I certainly got more than I expected with this hotel. First of all the facilities for eating are great. You can go upscale or enjoy casual dining all in one billing. The hotel is connected to a shopping centre as well which makes it really convenient for folks who need additional items or just like to look around. I actually traveled for work and was close to both my working location and fun things to do. November 21, 2012
Rated 3 out of 5 by the hotel was great just a couple of sidenotes The front desk was very friendly , and I checked in with no problem, the rooms are tight since I had 2 adults and 2 children, but managed, I was pleased with everything with the service with one exception, the chambermaid was extremely unfriendly, and I felt she was quite annoyed that she had to wait an hour to clean my room. I am very accommodating but just found that very out of character for the hotel. February 24, 2013
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