Rated 1 out of 5 by Jeff4664 Horrable experience
This has to be the worse hotel in the Sheraton Family. If I was going to Sheraton for this first time and I had stayed at this hotel I would never return. I will never return to this hotel. There were no belhops, no parking had to park down the street. No one helped me get my bags to the room, the food I would feed to the rats.
December 16, 2013
Rated 5 out of 5 by Schubertsdad Excellent hotel
We had a great stay. Didn't have a chance to use the restaurant, but everything else was very good to excellent.
My only complaint is with the coffee-maker in the room. I'd prefer a glass coffee pot with a few styrofoam cups; using the cup itself as a coffeepot wasn't great and limited you to one cup at a time. Most other hotels have glass pots that give you 2-3 cups at a time.
April 16, 2012
Rated 2 out of 5 by Stephen4976 Stay elsewhere
"Needs improvement" sums up the experience. From the staff to the speed of the internet, this stay was below the typical standards of Starwood. The concierge was of no help, and staff in general seemed disinterested. Hotel was allegedly refurbished recently, but decorations are still dated (1970s). Dark and dingy.
Will not stay again. DO NOT recommend to others. Book elsewhere.
May 22, 2012
Rated 2 out of 5 by mets1234 Needs work
Poor Gym facility you have 7 bikes none of them work correctly. I also called front desk , room service, and guest service with no responses
February 4, 2014
Rated 4 out of 5 by Coloradobound Fitness area
While the facilities were excellent with a large room, areas to stretch, and many different exercise machines, it felt as if the staff were not engages. ie the dispenser for wipes to clean a machine after use was frequently empty - things like this just don't seem a priority. The exercise bikes varied wildly on their settings as well. Kind of lackadaisical in approach.
October 7, 2013
Rated 5 out of 5 by jimmyD Top Level Service!
Let me start by saying I stay at a lot of hotels, I have close to 400 room nights at Sheraton hotels alone over the last 5 years. I expect a certain level of service from hotels, so its rare I write views on properties. Last I had one such experience though that it does deserve a kudos. I was at the Sheraton Centre in Toronto and when leaving the Club Lounge, I said thank you to the lady that checks people into the lounge and was answered with, Your Welcome Mr DeLeskie. As I said I expect proper service, clean room, etc from a hotel, but being a frequent travel nothing puts it over the top for me, like having someone remember my name. There are many hotels I've been to, but maybe 1/2 dozen where people remember me by name, for more then the 2 minutes to check me in. It made my day!
The rest of the staff where great and nice on my stay as well, but had to single out the club level folks for being top notch!
March 11, 2012
Rated 2 out of 5 by Ontario11 No service
The hotel served its purpose for a conference and is a good location for downtown Toronto.
But over a three night stay, the room was not serviced once. If you stay here, my advice is that you agree to the no service option, as at least you wont be surprised when you get back after a long work day.
However, assuming the above was an aberration - I'd recommend it for location.
June 20, 2013
Rated 5 out of 5 by Swag50 Staff are the best
I always make a point of staying at the Sheraton Centre. Staff go out of their way to take care of you. From reception, to cleaning, to the Club Lounge staff, they all make you feel welcome. Blesilda, Club Lounge Receptionist is the best. How she remembers everyone by name is amazing.
January 6, 2014
Rated 4 out of 5 by gcheng Hotel has great location and friendly staff
This hotel has great location right in front of Toronto City Hall and surrounded by great restaurants. Staff are very friendly.
The only I'm not fond of is the noise level of the vents. If you are close to the fire exit you can hear constant noise level through your vent. Something to consider for light sleepers. This is the 3rd time I got a room in this site with this issue.
November 13, 2012
Rated 1 out of 5 by Ali71 need a lot of improvement
I am a frequent sheraton customer. I travel a lot and try to stay at sheraton. this is the worst ever. if sheraton care about their reputation they should do something. bathroom sinks and facilities are horrible. they simply do not work and if they work they are so old you are afraid to break them from being old. simply not to a sheraton standards at all
November 11, 2013
Rated 3 out of 5 by Ohio2000 Good location; amenities are under par
The location of the hotel and the conference facilities are very good. My concern is with the lack of temperature control in the room. No matter the setting at the thermostat the room stayed at 72 deg. The TV system was often not working fully. Many stations had no signal. The portfolio review was available for review only on the morning of checkout.
November 18, 2013
Rated 2 out of 5 by Emilienne Sheraton Standards are slipping
I went to several Sheraton hotels throughout the world and was very disappointed by Toronto's Central.
The bathroom was tiny, there was no bathrobes, and even no shower caps!
There was no fridge in the room, paper cups for making coffees instead of china cups and only 2 of them, which meant we had to re-use them. There was no help with the luggage!.
I was very disappointed.
June 3, 2013
Rated 4 out of 5 by LostACustomer Sheraton Doesn't want to win over frequest travelers
The hotel was fine but they would not match my status at another hotel chain. I will not stay at this or any other Sheraton again. Why would i? I have a very high status and get many perks at another hotel. I travel constantly. Sheraton wants me to stay 3.5 business weeks before i get any type of status. You've lost me as a customer - you really should match program status.
February 8, 2013
Rated 1 out of 5 by Badexperience22 Poor experience
Due to a "mix up" by the hotel we did not get the confirmed junior suite we were hoping to stay in over Xmas and instead we're put In a pokey ground floor standard room complete with cigarette buts on the outside patio. I note the review I wrote last week hasn't made it onto the site.
January 4, 2014
Rated 5 out of 5 by Ruben27 Just perfect
Doesn't matter if it's for pleasure or business, this hotel is highly recommended. In a perfect location right downtown; super helpful staff in the reception, bar, lounge, restaurant,...
The room is also very comfortable and you can have fun in the pool or just relax in the lounge with great views.
December 16, 2013
Rated 3 out of 5 by SusanJones Subpar rooms
The south tower rooms are in need of an overhaul. The wallpaper is dingy, fixtures are showing wear and tear and the heating unit was very old and rattled loudly. When the heating was off the windows were running with condensation.
January 19, 2014
Rated 5 out of 5 by 2day2012 Very nice experience
I was there for the LES convention - Hotel set up was for meetings was very nice, staff over and above! LinkCenter very accomodating. Did not care for B2B menu it was limited (food tasted good), service first night was excellent it was just me, but other nights had to wait a long time, left once, tried another night and had to wait a long time for food and for assitance.
October 20, 2012
Rated 3 out of 5 by 55555 Fitness Equipment Requires a Tune Up
There is a lot of equipment in the fitness room which is great however much of it requires maintenance/recalibrating. Two of the Ellipticals would not turn on and a few had issues where increasing the levels did not increase resistance. One of the pedals on one of the bikes was ripped off. Otherwise the variety and amount is great, but the equipment needs some tuning up.
October 6, 2012
Rated 4 out of 5 by Michael459 Hotel should state pool area under renovation
We were extremely disappointed the pool bar and BBQ area were closed for renovation. The hotel web site could have indicated this. We had to take the elevator to the lobby and change elevators to get to the club level. The room had loud noises from the ventilation system and we had no control of the room temperature. Overall my wife was very disappointed with our stay.
July 15, 2013
Rated 3 out of 5 by PTurtle Room access
Key given could not be used to open the door as it was not a 'tap' key; excellent attention from staff to resolve; next day the new key wouldn't work; they couldn't cut me a new one because the machine was unavailable; security met me at the door to open my room; no one provided me with a key, but I checked out next day
December 13, 2013
Rated 5 out of 5 by pablo63 you have some good people
on the trip before my last, i was in an incredible hurry to check in and get to a meeting, due to a late plane. I have to say that the check in process was one of the best i have had. They got the idea that i was rushing and did the whole thing quickly and professionally in what seemed like less than two minutes. the people at the starwood preferred desk are excellent.
February 7, 2013
Rated 5 out of 5 by Irisheyes Resort away from home
The hotels relaxing atmosphere, exceptional staff, accomodation and the city view from the Club room has for several years made the Sheraton our mini vacation within the cty. The location is outstanding with the underground walkways allowing access to a large area of the city core. The staff is amazing and we look forward to their pleasant greeting for our return stay.
December 19, 2012
Rated 5 out of 5 by Noble1 January getaway
The Sheraton Centre again was a great weekend getaway choice. Brian on the Front Desk provided excellent service as did Joanna in the Club Lounge. The Shuttle Bus to the Boat Show was a convenient service to guests. Overall a great stay, thank you.
January 13, 2014
Rated 4 out of 5 by Patrick55 Hotel is close to the action
The Sheraton is across the street from Toronto City Hall. You get to see democracy in its most basic form. Eaton's Centre and The Bay for shopping are very close for any shopping needs. The Blue Jays( MLB )can be seen for a short walk to Front Street. Same with the Raptors and Leafs in season but why would you go to those perennial disappointments. Overall a nice stay
May 7, 2012
Rated 4 out of 5 by Zeke A disappointed frugal Scotch accountant.
Design of the conference room annex was ill planned.. Washrooms a mile away unless one found and took the back stairway.... down one floor !!!
Buffet breakfast , tax and tip included at $36 for our group was was quite steep.. Would have expected smoked salmon and OJ with champaigne at that price.. The buffet was maybe worth $20 all inclusive.
Satff were super however.
September 26, 2012
Rated 5 out of 5 by handon1234 Ice Storm 2013 - Meeting the need
The Sheraton Centre stepped upto the task of a very difficult situation for the city. The staff went above and beyond during a very tough time for the residents of Toronto. You should be proud of the staff who put an extra effort forward to make us feel at home during the holidays
January 2, 2014
Rated 1 out of 5 by DrLawrence worst night sleep
I usually get the best sleep at a hotel, but there were young folks in the hallways who had clearly been drinking, and security wasn't very efficient about clearing up the matter. Then there was some kind of construction going on in the building that caused a rippling sound effect. Again, staff had the noise stopped, but it would resume. This all occurred until 3 am!
May 27, 2013
Rated 4 out of 5 by Goofy13 Downtown Favorite
This is our favorite hotel in downtown Toronto becasue of the proximity to everything Toronto! We enjoy ice skating in the winter and shows in the summer, and of course shopping. The staff is exceptional, especially the Club Level staff - from the HOSTESS to the servers. They are there to meet your needs and go out of their way to see that everything is "just right".
March 31, 2012
Rated 5 out of 5 by 99bottlesofbeer There were a few glitches here and there but they were immediately taken care of by a very friendly, accommodating and professional staff
All the staff, from the parking valet, front desk staff, room service waiters, & Housekeeping were extremely friendly, accommodating and professional. I had read previous negative reviews about this property prior to my visit but my wife and I didn't encounter anything but a very well trained and congenial staff. We had a wonderful stay and would highly recommend it.
May 1, 2012
Rated 1 out of 5 by Ts219 Platinum Status has Zero value
This was my fifth stay at this hotel. I always get the room which I have booked. The hotel claims they are sold out everytime :).
I am told to book a lower rate so they can upgrade me to a club level, which is what I book normally.
This visit I checked out a day early and moved to another hotel. I have also asked my staff that travels to Toronto to avoid the hotel.
September 17, 2012