Rated 5 out of 5 by MaryUIHC2014 This hotel has a wonderful staff.
I've experienced the Sheraton at Iowa City for over a year. From the front desk, to the bell staff, to the concierge lounge - I've received wonderful service. Heather, Nancy, and April always greet me with a smile at the front desk. Dave and Heather at the Concierge lounge are always there in the mornings and evenings to start my day off or let me unwind after a long work day. And, the bell staff, Dan, Zak, Milosh, Chitoka, Hannah, and Katie are so helpful and willing to take me and pick me up at the hospital, really taking an interest in visiting with me. I've felt like this hotel is my 2nd home in Iowa City. I can't say enough about the great staff that works there.
May 1, 2014
Rated 4 out of 5 by Deb57 Hotel was great but parking was a little confusing
The hotel staff and hotel facilities were awesome; one of the nicest hotels I've stayed at. The staff were right on the ball when our business meetings were over, cleaning up and rearranging rooms. However, it would have been even better if the staff had asked me if I needed to validate my parking when I checked out because my parking bill was huge. Either ask us at checkout or have it stated on the parking sign because we more inexperienced travelers need a little more help.
May 19, 2014
Rated 1 out of 5 by Disappointed1 Platinum vs. Gold
This hotel has trouble keeping good records and inflates hotel prices when customers have no other Starwood options in the area. We were downgraded from platinum to gold upon late arrival with no effort by the clerk to investigate the change in status. It eventually (at least we hope so) got corrected. Seems very bad that platinum membership is supposed to be an important status but the system does not properly match names with accounts.
May 15, 2012
Rated 5 out of 5 by Becca26 Want to take the bed home!
We recently stayed here during the Iowa v. Iowa State homestand in Iowa City. I was assuming I would have to deal with noise from all of the fans who had come to town, but I was pleasantly surprised at how nice and quiet it was. The hotel was in a great location. The room was great! Comfy king bed. I would definitely stay here again and recommend it to a friend.
We also ate at the hotel restaurant and enjoyed the breakfast buffet.
September 19, 2012
Rated 5 out of 5 by Brian21 Excellent service and friendly employees
We stayed at the hotel over New Years Eve with a large party of friends and family and had a terrific time. There was lots of entertainment available at the hotel including the pool area and also on the Ped Mall in Iowa City.
We are definitely looking forward to doing it again with our friends, family, and of course the Sheraton in Iowa City.
Thank you for a wonderful evening and a great end to 2011 and a perfect start to 2012.
January 20, 2012
Rated 2 out of 5 by Sharon86 Should do better
I have stayed here several times a year since the Hotel opened this weekend was my worst stay. Had to change in bathroom
after room not ready by 4pm. Never got call ,as promised room was ready. The front desk was vey bad. Lot of misinformation. And one could not get the keys right. The Bell Stand was a bright spot. I been here at many busy times- never seen this run this bad.
May 19, 2014
Rated 2 out of 5 by shester34 not a good sleep
The noise level was unbearable the first night so I had to request a room change at 1:30am. The 2nd room I was in had an unfunctional air conditioner so the heat made sleeping in the room uncomfortable. Not a good experience at the hotel when it came to accomodations.
May 22, 2014
Rated 5 out of 5 by LS2304 My Hotel of Choice in IA City
I've stayed here a few times recently and have enjoyed each stay. As a gold member, access to 9th floor rooms and the club room + free internet are a nice touch. Rooms are always very clean and staff is wonderful. Location is fantastic, everything within walking distance. $11.00/day parking is reasonable.
September 12, 2012
Rated 1 out of 5 by mfgillon bed and noise
my wife and I are Iowa grads and have stayed at this hotel many times, under different management, the bed we had was poor at best, the neighbors loud, at 230 in the morning..and overall a potential quiet and relaxing weekend became a drawn out, poor experience that has created a poor week of 12/10/12..
December 12, 2012
Rated 5 out of 5 by Book Steamy bathroom
Sheraton Iowa City was excellent facility with one exception - there was no fan in the bathroom in our room and when showering the room and mirror steamed up. Other than that, all aspects of our stay receive high marks. I would recommend this Sheraton to friends.
August 29, 2012
Rated 5 out of 5 by LadyDi73 Location to college.
This was about our 10th stay at your hotel in Iowa City due to grandchildren attending University of Iowa. We have never had a bad experience only great ones. We would definitely recommend your hotel.
October 17, 2012
Rated 5 out of 5 by Dawnie63 This hotel is great and very convenient.
Hotel is on campus of university of Iowa and met all of our needs when moving our son in to the school. Everything was in walking distance for us and the surrounding area is beauiful.
August 17, 2012
Rated 5 out of 5 by Manju New Year's Eve
Wonderful stay, staff was very accomodating, clean rooms, very comfortable beds. In regards to the web site where I wrote this review - not sure how you gave me the nickname of "Mama"
January 16, 2012
Rated 5 out of 5 by CaliKid Best hotel in Iowa City
The rooms were fantastic. The staff was helpful and accomodating. The location is perfect. Great breakfast buffet, and a wonderful dinner menu. A "must stay" in Iowa City.
August 29, 2012
Rated 5 out of 5 by Paul56 Staff was very helpful!
I was leaving on vacation right after my business and had an extended vehicle. The staff was gracious to find a place for my vehicle while I was on business for the day.
September 2, 2012
Rated 5 out of 5 by Sharon86 People
Everyone from the front desk, to the
maids, supervisors, the guys out front
to the night auditor were excellent and
friendly but also very professional.
October 24, 2012
Rated 5 out of 5 by Major Comfort and location
Outstanding beds and service. The location on the Pedestrian Mall couldn't be better. Dinining and weekend entertainment within feet of the front door.
September 5, 2012
Rated 3 out of 5 by conferenceguest No WiFi?
It's 2013 and hotels like this don't offer complimentary wifi? I guess you have to go to the local McDonald's for amenities like that!
May 26, 2013
Rated 5 out of 5 by jimr4100 Great Staff
When we checked in we discovered the TV did not work and the clock by the bed was way off of the correct time. We called the front desk and repair person was there immediately. Tim could not fix it fast so he arranged for us to move down the hall to a different room. First he checked everything in our new room before helping us move to a working room. Tim was excellent.
May 15, 2014
Rated 1 out of 5 by Eagleana111 This hotel does not keep it's promises.
I had reserved a two bed room and when I arrived a 1 bed room was all they stated they had. Next,the elevator kept breaking down.
August 4, 2012
Rated 1 out of 5 by 111111111111111 Penn State ve Iowa
This hotel was sold as a 4 star but I have been all over the world and would rank this hotel at 2 star at best
December 1, 2012
Rated 5 out of 5 by Deriksen Always been a good experience
My daughter attends University of Iowa and this is my preferred place to stay when we're in town.
October 31, 2012
Rated 5 out of 5 by megs1120 Everything was fantastic!!
Beautiful hotel! Very comfortable and clean. They also accept dogs! Great experience.
August 28, 2012
Rated 5 out of 5 by steph25 Awesome stay
The staff and facilities were exceptional. Had a great time with friends and family.
January 5, 2012
Rated 1 out of 5 by Patrick77 Room Readiness
Our room was not ready. We waited an hour and a half and were forgotten about.
February 2, 2012
Rated 5 out of 5 by tomkn18 Great Mattress
I slept for nine hours straight. I haven't done that in my own bed in a year.
October 16, 2012
Rated 5 out of 5 by Hamab outstanding staff
The staff at the front desk should be a role model for other Starwood hotels!
October 31, 2012
Rated 3 out of 5 by DBPromotz WiFi Hassle
Why make it so difficult for guests to get wifi? Wouldn't you think wifi access was a normal commodity at this point, like running water and electricity? How could you imagine a guest operating in the normal business world would want to spend several minutes trying to log on then find it didn't work. What a disappointment for an otherwise pleasant place.
May 15, 2014
Rated 5 out of 5 by Henhoppa Great hotel
Korean girl at front desk was excellent great customer service and hotl was outstanding only wish you had room service
May 20, 2014
Rated 3 out of 5 by TLC51 Nice Hotel But Cheap Management
The hotel was nicely laid out. The room was nice but the management is ridiculously tight on perks. As a gold member I was informed that under no uncertain circumstances was I permitted to the use the Club Lounge. I'm only starting to use Sheraton more over the past year so I haven't bothered to read all of the rules; however, I can tell you that every other Sheraton that I've stayed at, I was given access to the Club Lounge. And, that was without ever asking. To be honest, I didn't have time to use the lounge but the attitude was a real turn-off. I will think twice about staying at this hotel again, despite all of the other attributes.
June 9, 2012