Rated 5 out of 5 by Fete2014 Awesome first stay
This was our first stay at the Sheraton Brooklyn and we were pleasantly surprised. Upon arrival our front desk rep Victor was awesome, he helped us upgrade to Club Level and any other issues we had Victor took care us.
The food offered at the club level was okay (a bit more variety would be great), but with staff like Wanda, with her welcoming smile and friendly attitude made it a pleasurable daily stop.
The rooms are super clean, we work in the health care industry and we brought some hospital wipes with us. Glad to say we didn't find much to clean. We found the beds to be a bit too soft, but others may like this.
By the end of first day we had already made plans to return next year.
Thanks to Victor and Wanda for your excellent customer service,
September 6, 2014
Rated 4 out of 5 by House14 Great people ....always a greeting day or night!
always willing to share recommendations , shopping , eats etc...
September 3, 2014
Rated 4 out of 5 by Abi24 Brooklyn
Good Location to stay when needing quick access to subway, shopping, and attractions in Brooklyn.
August 31, 2014
Rated 4 out of 5 by CBfromCT Hidden gem if you can find it
The hotel was inviting, clean and comfortable, but very hard to find, since it is located on a series of one way streets. We didn't care for the parking arrangement and the high cost.
August 30, 2014
Rated 3 out of 5 by spencer1234 Nice hotel
Rooms were renovated and nice...more like a Westin.
Issues: Staff doesn't really know the area to recommend bars and restaurants...or travel times.
Lock to room didn't work even after maintenence "fixed."
I'd stay again
August 29, 2014
Rated 4 out of 5 by Purple3 Comfortable
Clean; modern room. Friendly check-in staff.
August 28, 2014
Rated 5 out of 5 by Rudie23 Pleasant!!!
I was there for a wedding, so it was a short stay, but I think I will be back!!! Everything was very nice!
August 25, 2014
Rated 2 out of 5 by LAS1 Understaffed
The hotel is understaffed and while the staff appears to be doing the best they can, the service is inconsistent and the lobby is chaotic most of the time. Will no stay here again.
August 25, 2014
Rated 5 out of 5 by PECE Helpful
My check-in and check out experience was efficient and polite. What made it all the more exceptional was that the gentleman at the desk, Miguel, noticed that I was waiting in the lobby an exceptionally long time. He came over and offered me a bottle of water
August 24, 2014
Rated 4 out of 5 by bkmakec Thank you Matthew!
Matthew at the front desk remembered my name, and addressed me personally the number of times I passed through the lobby. Very impressive!
August 22, 2014
Rated 4 out of 5 by Unique30 A beauty in Brooklyn
I must say that this was my first and it will not be my last time staying at this hotel. The beds met the Sheraton expectation of comfort. The environment was quiet and I was able to rest. My only concern came upon my visit to the club lounge for breakfast. After receiving such a warm welcome from the night staff at the lounge, I had the same hopes for the morning staff. Let's just say that I was greeted by the most rude staff member ever who refused to assist with my complaint of the coffee being extremely cold. Needless to say, I took the better route and decided not to let her upset me and refrained from drinking the coffee since she offered little to no help. I will absolutely visit this location again but would say that if she or others bearing her attitude work here then I would no longer visit.
August 19, 2014
Rated 3 out of 5 by OKsyr Door open upon return
Like this hotel very much. It is in a good location and near those we visit in Brooklyn. We have stayed here before with no problem. However, after being out all day and returning to our room, we found the door open. The room had been cleaned ( or , at least, the bed was made and nothing appeared to be taken. We called and reported this to the front desk who at first asked if we might have left the door open. I explain that maid service had been there, so, no, we had not left the door open. The response was "okay, sorry." Did not feel that was adequate.
August 18, 2014
Rated 5 out of 5 by jdeere Recent Stay
The Sheraton is very good and in a very good location. It's clean and neat, with friendly and helpful staff. They meet my expectations! That makes me happy and it's one less thing to worry about while visiting Brooklyn.
August 16, 2014
Rated 5 out of 5 by Zakiyyah24 Broken Pool
The main accomodation I wanted was a pool and the pool was closed. My granddaughter and I were both disappointed.
August 9, 2014
Rated 5 out of 5 by Logel19 Weekend in Brooklyn
This hotel is in a great location in Brooklyn. Close to shopping, LIU University and the subways in to Manhattan. The hotel is clean, rooms are very comfortable and the staff is very attentive. Overall an excellent experience once again. We stay here twice a year and love it.
August 6, 2014
Rated 4 out of 5 by Mikemax Breakfast needs improvement
The breakfast only included eggs (cold) toast, pastries, coffee ect. Very disappointing compared to your competition. Also, the pool was closed for renovations which I was not informed of. I specifically asked when booking if there is a pool. They said yes but it would have been nice if they had conveyed that it was under renovation.
August 4, 2014
Rated 5 out of 5 by 007Lynn staff
Your staff is as important as the physical environment. Your staff was so good at meeting our needs and handling the lack of a pool because it had no water for 4 days. They compensated us with breakfast which was SOOO good.
The parkding people were great too.
August 3, 2014
Rated 4 out of 5 by Gentle12014 Great location for Shopping and Entertainment
The hotel is ideal for shopping and is only a short subway ride into Manhattan.
August 1, 2014
Rated 5 out of 5 by Ladies Be careful of the club floor
They forgot to tell us the nightclub was just over our room. Booming through the ceiling made it hard to sleep Thurs,Fri,Sat.
July 29, 2014
Rated 5 out of 5 by AuntieCarla Great Location
The rooms are clean, the beds comfy. The hotel is close to the subway stations. We were disappointed that the staff couldn't provide us with a list of dinner restaurants in the area. We used my niece's restaurant spreadsheet and had dinner on Montague. Usually ate breakfast at the hotel . . . it was very good.
July 29, 2014
Rated 3 out of 5 by mich14 Need more attention to details
We had issues with housekeeping and with the night help desk.
We were gone for the day, and when we returned late at night we had no bath towels or wash cloths in our room. We called the desk to get some, and we had to wait longer than the promised time.
When we returned from being gone all day, the lights and fan were going, which meant they were going all day long. What a waste of energy. The housekeeper did not replace our complimentary water.
That same night, we placed a request for a wake up call. None ever came. That could have been a problem if we were trying to catch a plane.
July 28, 2014
Rated 4 out of 5 by felix46 Good location
Overall I was happy with my stay at the Sheraton. I was expecting a little bit nicer rooms for the price, but I had intended to go outside for most of my stay anyway. The bed was very comfortable and the front desk workers were helpful and quickly answered any questions I had.
July 28, 2014
Rated 4 out of 5 by Am07 Satisfied
Hotel was great. Had an issue with te eAC but the hotel responded and did what they could to rectify the issue.
July 23, 2014
Rated 2 out of 5 by Bob4117 Parking cost $80!!
I called the hotel before we arrived to ask how much overnight valet parking was. They stated $40. When I arrived that said that since I had a Chevy Tahoe it would be DOUBLE!! I will not be staying here again. I can understand if it was $10 more but double is just unreasonable.
July 21, 2014
Rated 1 out of 5 by mikeSS Shouldn't be Starwood
1) The rooms aren't even big enough to put your luggage down in.
2) I called down for a cab, was told it would be ready when I got down there. I went down, mentioned that I asked for the cab, and found out that they didn't even try getting a cab for me in the meanwhile (and the cab I did get was a kickback cab and charged me 3 times the amount I should have been charged).
July 18, 2014
Rated 4 out of 5 by happytraveler57 Great Hotel
My family drove to NY for an overnight stay to site see and tour ground zero. I was pleasantly pleased to know that the Sheraton - Brooklyn hotel is conveniently located and is a very nice hotel. Also, the staff was friendly and very helpful! I would highly recommend this hotel for anyone who wants to enjoy the excitement of NY; but, prefer to avoid the hustle and bustle.
July 15, 2014
Rated 5 out of 5 by Orwell84 Weekend stay with grandkids
We arrived very early in the day and were expecting no room available. Suzie, the front desk agent was very happy that a room indeed was ready. This young lady was also helpful when when my key decided not to let me into the room (it worked everywhere else) The rest of the stay was terrific, since I was there with my two grandsons. From check in to check out, everything was seamless and sincere. Great stay
July 12, 2014
Rated 5 out of 5 by jb54654 Great server
Jasmine was very attentive, friendly and overall, a great representative for your hotel and restaurant.
July 10, 2014
Rated 5 out of 5 by MEWa BEST HOTEL VISIT!
This was the first time i ever went to New York . I choose this hotel because it is right next to a subway station (at end of street). Hotel was quiet, staff was very nice, and overall I had a great stay at this hotel. Would recommend it to anyone.
July 9, 2014
Rated 2 out of 5 by ElizabethSEattle Good rooms, bad staff and elevators
Good: Bed was nice. good AC
Two main issues:
Elevators were HORRIBLE. Four elevators, and only 1 would move when you pressed the call button. They were HOT (not AC'd) and always full, and took forever to arrive. At one point, there was an elevator held by a garbage can in the hotel lobby and so when you pressed the call button, it would ding and not call the other three elevators. We had to press down, go down to the -1 floor and then go up. Also took me asking a group of 5 staff people standing around to help...
Staff. Staff was unresponsive, mumbly in the lobby (see elevator example) We ordered a bottle of wine on the menu. They didn't have it (" we may not have that, but we'll bring you something".... Ok....) so they brought a more expensive bottle..
Room was nice, but I'd stay somewhere else next time I'm there.
July 8, 2014