Rated 1 out of 5 by Neshehan Third times is the charm...NOT
I thought I would give this hotel one more try even after two less than wonderful experiences. This, my third stay left me scratching my head. Not only is parking cost way too expensive, there was no breakfast buffet, no bloody Mary mix, no wheat bread, and the walls are so thin any noise is quite noticeable. This hotel was once a four-star and reduced to a three star a while back. For the life of me, I cannot understand how this hotel is stil an SPG property.
November 24, 2011
Rated 5 out of 5 by Kristy32 Great hotel for the Money
I booked this Hotel for the convience of it being located near Cooks Childrens Hospital. I called the day of arrival to book our room. They still were able to offer me a discount of the hospital rate. Check in was fast and the hotel was very nice. They gave us a King room located on a corner. Lots of room for my little boy to play. Beds were a little hard, but hey for the price and only one night we managed!! Will stay here again if we have to go back.
June 27, 2012
Rated 2 out of 5 by hungryballerina Underwhelming
Generally ok for the price. The room was big and clean enough. The breakfast buffet was nothing great, the front desk did not give us coupons (breakfast was included in our rate) and there was some delay in checking out because we were charged for our breakfast. There was also one day when we left our hotel around lunch time and when we got back that evening our rooms were not cleaned and I had to call the front desk for towels. The gym is adequate.
November 8, 2011
Rated 2 out of 5 by MWD1945 Not up to Sheraton Standards
On arrival my room had been booked to someone else - in my name - and it took 25 minutes to fix it -- so I could get to a meeting half an hour late.
Three phone calls were necessary to get two light bulbs changed.
Renting a PG-13 movie required permission from the front desk (a good idea), which nobody knew how to do so I just went to bed.
Front desk told me the Shuttle was $55.00, and I bumped into Yellow Checker by the curb, who charges $18.00.
September 30, 2013
Rated 2 out of 5 by beachmana If you want good service, go somewhere else.
First of all, check-in time was 3:00. We got there early around 2:45 and thought we would just check and see if our room was ready. It wasn't and that was OK because we were early. Well, then told it would be at least an hour before it was ready. So, we decided to go to the bar and wait. The bar in the main area was closed and were told it is always closed on Saturdays. Really??? On a weekend?? Next, we got to the bar by restaurant. Took us forever to get a drink and we also were told couldn't have certain liquor (normal stuff) because manager hadn't unlocked the cabinet.. Anytime we needed a refill, we had to go get it. Next morning went up to restaurant to get breakfast--had to ask for coffee, silverware AND once we done, had to just get up and ask for check.. Very expensive hotel for the service we received. Would not recommend this hotel!!!
January 20, 2014
Rated 4 out of 5 by Sho2014 Super helpful Staff
As Sheratons go, it was a pretty standard, clean, nice hotel. What was extraordinary was the staff, most especially the parking staff. John David went above and beyond helping me get the numerous boxes out of my car, giving me detailed directions, helping me coordinate with my partner's cars to get product to them and got me re packed and on my way in 4 minutes. Outstanding!! The maid service needs to improve but that's it.
March 24, 2014
Rated 2 out of 5 by Not4me The room was unsatisfactory
Lampshade broken in several places
A/C was so noisy I could not sleep; loud coming on and chirping noise while running
Bathroom door inside bathroom had "stuff" on it and dripping down the door
Furniture horribly scratched, chipped
I felt "dirty" being in the room
August 19, 2014
Rated 4 out of 5 by 2boysmom Updates are nice but a few things could be better
the updated rooms are very nicely appointed but the bathroom is way to small (cant close the door when sitting on the toilet and my legs are not that long) and the mattress. Hard as a rock, wrecked the massage that I had earlier in the day. Pillows and bedding very nice, but overshadowed by the hard mattress
November 25, 2014
Rated 1 out of 5 by Dee55 Not a Good Experience
We received the discounted rate because we are Texas residents, (and you would think that would mean the best accommodations since we would be the most likely to return.) However, our room was really "beat up" and just 10 minutes after arrival a tiny bug was crawling on my foot while lying in bed watching TV. It was clear they were undergoing renovations but that shouldn't mean a bad room. Although clean, the indoor pool area was very dark and uninviting. However, I will say the bellmen were great! They helped with our shuttle service and gave us a lot of good information about getting around town--unlike the information we received from the front desk service.
October 6, 2014
Rated 2 out of 5 by Jeff1111 Poor Level of Service
This hotel (Sheraton Fort Worth) has poor customer service overall. There are many issues with this hotel such as toilets in the room not working properly or the iron not working. There are training issues with the staff and they are totally unorganized. If you are a traveler passing by the area, this may be a decent hotel to stay in however it is horrible for the frequent traveler staying in a hotel every week.
August 20, 2013
Rated 5 out of 5 by MWoodard55 Amazing Property
The valet car drop was ALWAYS packed - and these guys moved cars quickly, safely & efficiently. Front desk staff during check in were exceptionally friendly & quickly got us thru the process. The room did NOT disappoint - it was huge, bed & linens were comfy and the internet access quick. Check out was just as efficient. Located close to everything - I highly recommend this property and will stay there again!
February 24, 2014
Rated 1 out of 5 by hhobbs623 Not worth the money
My best friend had her wedding in FT Worth this past weekend and we stayed at the Sheraton Friday-Sunday. I came up Thursday and stayed in the brides room and everything was falling apart. The toilets didnt flush properly, the bed was falling apart and the toilet p[aper holder was falling off the wall. When I checked into my room on Friday we had the same issues. The stay was not worth the money we spent.
January 30, 2014
Rated 2 out of 5 by grandma2 Pleasant staff
The hotel staff was extremely friendly. They were always willing to help. That said, the room was not wonderful. The carpet was badly stained, toilet paper holder kept tilting down which caused the roll to fall on the floor, tub faucet leaked. It was comfortable enough but needed some TLC. I put the "go green" sign on my door. When I checked out did not receive my "reward" coupon for any of the days the sign was on the door. Which was 5 days. Somehow I think this is just so they don't have to clean. When I did take the sign off I did not get the room cleaned, even after I mentioned to the front desk that I removed the sign. I had to ask twice for the room to be cleaned. I would recommend the hotel because it was very quiet and unlike most hotels I stay in the drapes really do darken the room. Props for that!! Also the restaurant was not good & was extremely cold. I had to go to my room to get a sweater.
September 16, 2013
Rated 2 out of 5 by dissapointed3000 Facilities Need Updating
The facilities are very dated and need replacement. Room carpet terrible, shower needs replacement and AC very noisy. Not what I expect from Sheraton. Employees are excellent, very helpful.One exception is Spa. Two people in our group called Spa to schedule an appointment, but never received a return call! Dinner buffet ok, but planned lunch in PDR was very nice.
May 14, 2014
Rated 1 out of 5 by cowboy professional
This Sheraton location is not well maintained. The toilet tissue holder was hanging off the the wall and would not even hold the tissue, the wallpaper was coming off the walls, the coverlet had stains on it , there was a hole in the wall in the bathroom and the furniture looked as if it had been used for 20 years. This hotel is just not what I expected for the location.
March 12, 2013
Rated 3 out of 5 by Sadly99 Reccomend but with reservation - no pun intended.
This is my 3rd stay at this hotel and sadly my worst. Much with what I am unhappy amount has to do with other guests at the hotel. For 3 nights in a row there were very loud people in the hallways at 1:30 to2:30 am using foul language, etc. I did call and complain and security did come but the people went right back to what they were doing as soon as they left.
In my room there were a lot of stains on the carpet and furniture. Because of that I was constantly thinking about the cleanliness of the room. In the bathroom, there were stains as well on the countertop and wall but what really grossed me out was the blow dryer! It was sticky and disgustiing! I used a tissue to hold because I had no other option and the tissue stuck the dryer!
Lastly, in the workout center there was no air conditioning and the water cooler was empty.
I would like to say though that the valet guys were awesome! They were very polite and efficent.
February 24, 2014
Rated 3 out of 5 by blueyez05 Unsatisfactory
For the price of this hotel it was definitely not worth it. I didn't see anything special about this place. The rooms were boring. The staff gave wrong information. I told the lady at the front desk that I had tried to upgrade for $20 so I could get access to the lounge & free breakfast. She told me I could do both w/o upgrading. So I don't understand the purpose of an upgrade. Come to find out there was no free breakfast. Instead we paid $17 for an average breakfast there. I was not aware I would have to pay for parking. No one offered to help us carry our bags to the room. The water was not hot in the rooms from the 6th floor down. I want to brag on Sean/Maintenance because he got me a room w/ hot water to take a shower in thankfully. My shower was hotter than the hot tub. The shower I finally got to take was the best part of the stay. This was a waste of my points & $20 for parking. I will never stay at a Sheraton again.
March 18, 2014
Rated 2 out of 5 by noname1010 Hotel needs updating
This hotel needs updating! The hallways are in need of painting. In my room, the safe did not work, the bathroom sink was slow to drain, upholstered furniture was stained, wood furniture was scratched, no public television on the cable stations, and my room keys did not work twice. Although I was staying here for a meeting, I would choose another hotel next time.
September 25, 2013
Rated 3 out of 5 by OutOfTowner12 Not Quite There
There were two flaws: (1) I expected breakfast to be delivered to my room between 7 and 7:15. At 7:20, I went to the door and saw the staff never picked up the breakfast card off the door handle the night before. (2) My room was not cleaned and made up on Saturday for Saturday night. The bed was not made, new towels, new soap, etc., was not there.
April 14, 2014
Rated 2 out of 5 by jnkchinn need help
Doesn't inform you when you checked in at the front desk
Our feet were dirty. It was the carpet in our room. Hadn't been cleaned in a while.
Our room was not made up until 5:00pm
They didn't have enough help.
We where on the club level. They didn't serve wine on weekends and food was horrible .
They didn't have enough food. Teenagers ate it all.
November 18, 2013
Rated 2 out of 5 by capecod This hotel is old and dingy
This hotel is in serious need of updates:
-Rooms old and dingy
-In wall air/heat makes noise all night
-Can hear toilet flushing in room next door, no insulation
-Workout facility is pretty weak, for a place that has 'spa' in its name
-Only staying here for a few nights to achieve award level for the year -- otherwise, would not be staying....
November 1, 2013
Rated 2 out of 5 by Docblue453 UNWANTED SIGHT
I checked into the hotel and was given my room key. Upon entering my room I found a man changing his clothes in the room. He stated that he had just checked into the room 30 minutes prior. When going back to the fron desk, the staff acted like it was no big deal and just gave me another room. I feel this shows very unrprofession behavior .
December 3, 2013
Rated 5 out of 5 by FortWorthTraveler Spacious - Affordable - Close to Downtown
Spacious rooms. Affordable rates. Close to downtown. Nice lobby area. BEST shuttle service!!! King Corner Suite was more than enough room for our needs. Wish it had a mini fridge, though. Staff was very confused about what amenities it actually did and didn't have when asking during booking. Needs pics on website! But I do recommend it.
February 26, 2014
Rated 3 out of 5 by TR12 Very noisy room
The room was very noisy ... Could hear the people in the rooms on both sides like they were sitting in the room with us. Could hear and understand every conversation, hair dryer, toilet flush and dice roll when they were playing a game etc. not very relaxing! Hallway noise was disturbing also ... No privacy!
March 2, 2014
Rated 2 out of 5 by unhappy629 Not Happy
I stayed at this hotel because it was sponsoring the EMS conference. I had to change rooms do to the fact one of the beds had stains and hair still in it?!
The toilet in the 2nd room was having issues and both rooms had terribly stained carpet and walls. I would have never guessed a Sheraton to be this bad?
November 29, 2013
Rated 2 out of 5 by TristanW Housekeeping is terrible
Arrived at 5PM and room was not ready. Front desk worked to get the room cleaned but took over 30 minutes. And when arrived at the room, the bathroom had not been properly cleaned. There were long black hairs all over the floor still. Will never stay here again.
June 10, 2014
Rated 2 out of 5 by Cecaegis Disappointment
Besides the ridiculous charges of $15 per day to self-park, I came back to my room only to find the door propped wide open by the swing lock. My room was unsecured for who knows how long by housekeeping. The room was made-up, but all of my belongings were exposed to anyone who wished to steal them.
December 3, 2013
Rated 3 out of 5 by cgbsae Old
This hotel needs upgrades. My room's sink didn't drain well...filled up and pooled while I brushed my teeth. Gross. It also seemed like furniture was missing. There was a giant blank spot along the wall...seemed odd. The common areas of the hotels were nice, though, and the staff was very friendly.
November 13, 2013
Rated 2 out of 5 by winning Sorry, no recommendation from me
Most Starwood properties are wonderful. Unfortunately, this Sheraton hotel in Ft. Worth to me missed the mark. Although I booked very early in the year, I did not get a king bed nor a room on the club level floor as requested, the bed lights and clock did not work, the bathroom was very cramped.
November 11, 2013
Rated 3 out of 5 by vacationsR1 Parking is a real issue
The parking is a real problem. We were backed up into the street trying to get in around checkin time. We had to go into the hotel to find someone to help us with our luggage. The valet parking might not have been so backed up had there been bellmen outside ready to help those who needed it.
December 2, 2013