Rated 1 out of 5 by GAnn Property needs new management!
The room was sufficient and clean, but a little dated and loud. A small group of individual staff tried extremely hard, but as a whole the service was horrible and finger pointing and conflicting excuses were made for problems.
- The club lounge was not open for breakfast. Staff in the lounge indicated a problem with the stove and staff in the lobby said the club staff just didn't arrive on time.
- After being out of the room for a full day, I arrived to find my room hadn't been serviced. Guest services assured me they would have it serviced immediately while I went to the gym. 90 min later I returned to an unserviced room. The cleaning staff was apologetic, but said they hadn't been told to service the room.
- When trying to check on a package delivery, guest services was just rude an unhelpful.
I hope to never have to stay at this property again.
September 11, 2014
Rated 5 out of 5 by Lys12 Amazing!
This beautiful property has it all. Perfect for bussines people, however I was on vacations with my toddler boy. That means that is a nice place to stay with your family too. He loved the hotel, the room, the staff and the trendy Club Lounge. We were happy and comfortable. Room was perfect for us, employees were attentive and always with great attitude and smile :)
I had my crib, my little fridge for his milk and I made the green choice too, wich is very important to save the planet.
September 10, 2014
Rated 5 out of 5 by HubTravelers Amazing customer service
What made our stay here this time so special was Monique. When checking us in, she learned that it was our anniversary, and she made our stay truly memorable. Although she wasn't able to upgrade our room, she did give us club access with its incredible rooftop view of much of Manhattan. And to cap it off, when we arrived back in our room after a day of theater, there was a plate of chocolate covered strawberries and a note from the hotel wishing us a happy anniversary. Amazing customer service!
September 6, 2014
Rated 5 out of 5 by HubTravelers They made my day
Great customer service, we arrived early and they had a room available for us. Mentioned it was our anniversary, when we got back to the room that night there was a special treat and a nice card waiting for us.
Very friendly staff all around, very clean property, well located for the area and close to many subway lines.
September 2, 2014
Rated 4 out of 5 by earthly Really Good Experience in NYC
This was a really good experience overall. I would definitely recommend this hotel to others. The value is tremendous here. The rooms are decently sized for a NYC hotel, the location is great, and the service at the restaurant was very good. I had a package sent here an the staff was very responsive in informing me that it had arrived. I would definitely recommend this hotel. Thank you very much. I will be back again soon!
August 30, 2014
Rated 5 out of 5 by JRDJ Extremely responsive front office staff
I want to thank the front office management for going above and beyond in arranging my stay
August 29, 2014
Rated 4 out of 5 by spa1984 good hotel located in a not very good
Our stay was very good. Room was clean. Only flaw on the structure was the system that controls the elevators, waiting also reached 5 minutes. The location was good in terms of logistics, but not in a nice area in terms of quality.
August 26, 2014
Rated 5 out of 5 by MWinNYC Solid Sheraton with remarkable staff
There are tons of hotel options in NYC, but we came back to the Sheraton Tribeca for a second visit. The staff here is extremely helpful and communicative. I reached out prior to my stay and Wilberto responded promptly and met all of our needs. We could not have asked for a more thoughtful experience with him and his staff. The hotel itself is clean, modern and in a great location. Just steps from Soho and Tribeca, with subway options just around the corner. Definitely one of our faves in the city.
August 21, 2014
Rated 5 out of 5 by DownWithSPG Great hotel for Manhattan
Great, new Sheraton. As SPG Platinum they upgraded me to a Club level room. The rooms are Manhattan-sized but big enough for a queen size bed. Great water pressure, hot water comes fast and the room was very quiet. I slept so well.
The Club Lounge:
The food is nonexistent, don't expect much. But they are well stocked with drinks and coffee and the outdoor patio is AMAZING. Why waste your time on a rooftop bar when you can chill out in peace and comfort in the Club Lounge. Don't forget to print out your boarding pass here!
The staff was very friendly, particularly the doormen. For once in New York I encountered a door man who didn't expect a tip for opening the door.
The location is excellent, very close to the subway and walking distance to much of SoHo and Little Italy.
August 21, 2014
Rated 4 out of 5 by robvon Perfect shopping location!
We couldn't check in until after 4:30! They made it right by crediting me Starpoints. The location to Soho shopping is the BEST! Club Level with outside balcony is very nice.
August 19, 2014
Rated 5 out of 5 by JSJS Super Staff, Super Location
If you are looking for an easy, convenient, well-located and cared-for experience in Manhattan, this is the place to be. Access to the fun places in and around Manhattan is ideal, both on foot (things are close) and by subway (many lines converge within a block of the hotel)
August 13, 2014
Rated 4 out of 5 by Businesstraveller29 Wonderful Staff
The staff were all fantastic!! Duane in the club lounge is exceptional and assisted me always with a smile on his face. I wish I remember the name of the young lady that checked me in because she was a real gem.
My only issue was with my shrimp taco meal, the shrimp were grilled black, literally and if it wasn't for dinning on the roof top deck at night I would not have attempted to bite into it. There wasn't enough sauce to mask it.
My room and bed was wonderful, very clean, large glass shower and the glass was spotless, just wonderful!
August 12, 2014
Rated 4 out of 5 by jmwco Sheraton Tribeca
Very nice and comfortable Sheraton in a good location.
August 12, 2014
Rated 4 out of 5 by tglove129 Great Hotel for a Guys Getaway!!!
Great hotel for a guys getaway!!! First time visiting NYC and loved the location. The hotel staff were very accommodating!!!
August 11, 2014
Rated 5 out of 5 by Geneva14 Great family stay
Great stay in Club rooms, we would stay again. Rooms are small (OK for New York) but our party enjoyed the hotel facilites such as the gym and the Club Lounge (amazing views).
August 11, 2014
Rated 4 out of 5 by Monicg1 Great time in Tribeca
I love staying here. The staff is great, and it is nice to be away from the huge hustle and bustle of Times Square. This hotel doesn't disappoint. The Club Level amenities are fantastic- the view! I love this location more than the Sheraton on 53rd, they are doing a great job!
August 10, 2014
Rated 4 out of 5 by naby123 This hotel has good airport proximity
Although our room was not ready, we found the reception staff to be friendly. The concierge on Sunday morning was excellent and deserves special mention.
August 9, 2014
Rated 4 out of 5 by JoeTue68 Excellent Location to stay in Manhatten
Excellent location having a sight seeing trip in Manhatten. Adequate room size, clean and comfortable. Very kind and responsive staff. I-Net hub in Lobby is a brilliant solution. Nice but very expensive bar, compensated by Starbucks hub in lobby, very good for a quick and delicious start in the (sight seeing-) day. Gym facilities in a high quality considering the central Location.
Overall our new favorite for our stays in NYC!
August 9, 2014
Rated 3 out of 5 by JLeary Lower Experience
I've been to this hotel many times for business, and this time I came with family and friends for a fun NYC trip. The not-as-usual experience started at the beginning when both of our rooms were not ready, even though we arrived at 4pm. I understand that rooms may not be ready when I arrive say earlier in the day, but 4pm there should something available. This was the same for both of our rooms, the other family that I was traveling with. The second issue was the Club Lounge. Yes I understand that this is a gratis service, but it was continually out of at least 2-3 items (food, drinks, plates) and the area not cleaned in a timely manner, plates were continually stacked everywhere. I make it a point to always bring plates back and though this practice is not always done by other travelers, but it was unusually messy throughout every breakfast service we attended. I've had better Lounge service in this and many other Sheratons in the past. The last issue was with the valet. We called ahead for one of our cars which was parked by your service. We called 15 minutes before we checked out of our rooms thinking that we gave enough time for the car to be brought over by the time that we left the rooms, went down the elevators, paid our bills and handed over the keys. That did not happen as our car arrived 1.5 hours AFTER we called for it. Not acceptable.
August 3, 2014
Rated 4 out of 5 by KimB46 This hotel has a great club lounge
We loved the club lounge on the 21st floor at the Sheraton Tribeca. We enjoyed sitting outside for breakfast and taking in the New York City skyline!!!
August 1, 2014
Rated 3 out of 5 by MCN1107 Great location, hotel has shown recent degradation
This is a great location. This hotel used to be one of my favorites. Recently though, i have to say that it is kind of gone downhill, in terms of food availability (restaurant is hardly open), lobby/entrance is not quite clean and rooms are also just so so.
August 1, 2014
Rated 4 out of 5 by KPBill82 Good hotel but understaffed
The hotel is nice and clean. The staff is friendly and accommodating. Biggest problem was it seemed to be understaffed at front desk, bar and club lounge. Frequently found only one person manning each location during busy times.
July 28, 2014
Rated 5 out of 5 by Barrie Great little hotel
We were happy with our choice. Our room was small but it had everything one could possibly need. The bed was wonderful! The staff were friendly and helpful. It was located near many shops in the Tribeca area and close to the subway.
If you drive to the hotel, try to avoid late afternoon arrival..The traffic on Canal street going to the Holland Tunnel gridlocks all of the surrounding streets.
Next time we stay here,maybe we will take the train.
Bottom line: Loved the hotel.
July 27, 2014
Rated 5 out of 5 by LisaB123 Great location and staff
The hotel is on the border of Tribeca and Soho, two of my favorite neighborhoods in Manhattan. There are so many great restaurants and shops within walking distance. There are also main subway lines nearby to be able to get anywhere in the city quickly. The staff is friendly, helpful and accommodating. They make me feel very welcome and my stay feel like home away from home.
July 23, 2014
Rated 5 out of 5 by Bob4RE Great Hotel
Location in Tribeca near Chinatown and Little Italy. Great staff and clean rooms. Excellent nice place to stay.
July 21, 2014
Rated 4 out of 5 by annems comfortable hotel in good location
rooms were very clean, staff was very helpful
July 17, 2014
Rated 5 out of 5 by Moonsafari Always the best choice in Tribeca/SoHo
Once again they amaze me with their knowledgeable staff always going out of their way to make your stay comfortable. If you want away from the busy Times Square/ Midtown, Tribeca/SoHo is the place!! You never know who you'll run into while dining at the best restaurants New York has to offer. If you must go to Midtown, the subway on the corner is a short 5-10 minute ride. Don't stay elsewhere the charm of Tribeca/SoHo is what New York is for the locals.
July 14, 2014
Rated 4 out of 5 by DakotaJean Great staff & location
The housekeeping were especially helpful, leaving kind notes and being responsive to every request. Bar staff, front desk, bellman, etc. all very helpful as well. Canal street is a bit noisy, but nothing to be done on that. Very nice stay overall!
July 13, 2014
Rated 4 out of 5 by DMLODDER Mixed Experience
I love this hotel for it's proximity to our SoHo office and multiple subways lines. The noise from Canal St. can be a hinderance to sleep if I'm stuck below the 12th floor. The food is below average but the Starbucks in the lobby makes up for it. The gym is average and could use some dumbbells. The biggest issue I have is with the elevators. In the morning, I regularly see folks taking the stairs to avoid waiting. Guests on lower floors often have to wait as multiple full elevators come and go with no room.
The staff is always fantastic. If the staff were less enthusiastic, I would likely stay at a different hotel in the area. Keep up the great work.
July 12, 2014
Rated 2 out of 5 by RonMc Operational Management
I've stayed at the Sheraton Tribeca NY hotel for the past 2.5 years (off and on). I'm not sure how many total nights, but it is substantial.
My observations and experiences in general have been ok, but there have been specific things that have questioned my confidence in the management of the hotel. For example, when I checked-in on Monday night (I arrived at 11:53pm), I was told my room was just canceled. I have never experienced this before at any SPG hotels in over 7 years. The hotel was able to reinstate my reservation, but it was messy and took a while (not satisfactory to me).
Additionally at this hotel, I have been put into rooms that were next to the elevator and also connecting rooms. I have communicated both verbally and in writing that my room preferences are to not assign me to a room near the elevator or which is connecting. I have done this at least 10-20 times in person to the person(s) at the front desk but it doesn't seem to be tracked systematically for someone who assigns rooms to notice and act on. I've found this is a holistic SPG problem and gap.
I've also observed high turnover at this hotel in management and front desk staff which just doesn't make my stay one of comfort.
July 9, 2014