Sheraton Tribeca New York Hotel

  • 370 Canal Street
  • Nueva York,
  • Nueva York
  • 10013
  • Estados Unidos
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Rated 4 out of 5 by 410 reviewers.
Rated 5 out of 5 by Fantastic Hotel Experience We so enjoyed our stay at this hotel. The staff, room, view and area were fabulous. We have never had such a well informed and helpful staff experience. The accommodated our need to store bicycles so that we could enjoy some great rides on the Greenway and over the Brooklyn Bridge. The area is full of great restaurants and things to do! Soho, Little Italy and Chinatown are just a short walk away. Easy to get to the Seaports and Ground Zero. We had a gorgeous view of Midtown with the Empire State Building front and center. It was amazing. Cannot wait to return to see more of this great area! Thanks for a memorable weekend! September 19, 2013
Rated 5 out of 5 by Everything was amazing! The Sheraton in TriBeCa met and exceeded all expectations I had for this hotel. As a Starwood hotel, you expect perfection and this hotel brought it. The staff was wonderfully attentive, the room was plush, with an amazing shower! My room was on the 20th floor with an absolutely gorgeous view of the entire city. I will ALWAYS use this hotel when staying in New York City. January 4, 2013
Rated 1 out of 5 by poor service, questionable cleanliness When we arrived the front desk staff was too busy yelling at another customer to even acknowledge us. we did not even get a "good evening". The staff managed to make me feel uncomfortable, as if I was disturbing. Room smelled like cigarette or dust, couldn't tell, but for someone with allergies it was terrible. Never again. December 22, 2012
Rated 5 out of 5 by Great Stay! Highly recommended! Our recent stay at the Sheraton Tribeca New York Hotel was a wonderful experience! The hotel staff demonstrated a terrific demeanor towards us as being very competent, helpful, pleasant, personable, and kind. The accommodations were very clean and welcoming. The bed in our room was extremely comfortable. We wish we had this comfort on our own mattress. The bathroom shower area was roomy, easily accessible, and nicely detailed. The view...awesome very of NYC! We also had the opportunity and pleasure to experience the 21st floor terrace. The Club was very comfortable with food and drinks and the opportunity to sit inside or outside to enjoy the ambiance of gorgeous views of the NYC skyline especially at night! Our sincere compliments and thanks to the Hotel staff for making our first stay in NYC a memorable experience! We highly recommend the Sheraton Tribeca as a destination for staying in NYC! We will stay there again for sure! Sincerely, Mike & Linda Connors, Derby, NY October 15, 2013
Rated 2 out of 5 by Too Much Waiting The room was good and I liked the club lounge breakfast and view but there was a long wait for the elevator almost every time and really long lines to speak to a front desk clerk to check in, check out or for anything else. Also the correct type of room wasn't available despite what I selected in making the reservation. Finally, when I phoned ahead to say my sister would be arriving before me and to make sure that would not affect her ability to check in, the answer either was wrong or not communicated to the front desk. She was given a very hard time and almost not allowed to check in. April 27, 2014
Rated 4 out of 5 The staff was wonderful First I want to acknowledge a star employee Jessica in the club lounge in the am. She is absolutely a Gem! Enjoyed seeing her and chatting with her in am. The parking is expensive !!!! The bedding makes a lot of noise but its comfortable. The employees were very kind. I had a great visit! May 27, 2013
Rated 2 out of 5 by Staff Reception had a hostile reception and was actaully denied stay due to not having a credit card after the failure of staff to mention that i can use a debit card. Manager asked for my email and he was going to send /offer sometning but up until this day i am still waiting for that email December 13, 2012
Rated 5 out of 5 by Unparalleled service The front desk and bell hop staff at this hotel went above & beond to make our short stay in NYC smooth, comfortable, & convenient. Could not have been better looked after. Would definately stay at this Hotel again the next time we are in NYC. June 9, 2013
Rated 5 out of 5 by This hotel has great staff Wonderful staff members from greeting me at my taxi and taking my bag to the front desk, to the room service delivered to my room -- a smile, great food and a follow-up call to make sure all was good. Absolutely fantastic stay! February 24, 2013
Rated 2 out of 5 by OVERCHARGED MY CREDIT CARD I arrived 10/11-11/14 and my debit card was charged 1500 for a deposit even though my company put a hold on the card. I was then charged 500. more. My bank put a fraud alert on the acount for all the activity and I could not use my card the entire trip in New York. My bank said they had to wait for the refund from the hotel and the hotel said it was the banks fault. It was very upsetting to have that much charged on my atm card the first day and not be able to even get cash from my bank, Very upset with your lack of service and the size of room for 400 a night. I would like a refund for at least 2 nights as your lack of service at the front desk wtih my despost was not acceptable. November 16, 2012
Rated 5 out of 5 by This hotel has great service and amenities A+. Whether we needed a great restaurant recommnedation, emergency storage, cab/car this hotel never failed. Great bar service. January 12, 2013
Rated 5 out of 5 by Good hotel in great location Easy walk to the shopping and dining of Soho and Tribeca. Big enough room for 3 friends to easily stay together. May 12, 2013
Rated 5 out of 5 by Friendly Staff All the staff were helpful and friendly! The room was clean and the view spectacular. October 15, 2013
Rated 2 out of 5 by disappointed staff seemed unmotivated. August 2, 2012
Rated 1 out of 5 by Staff and management need training on how to meet customer needs Great location for restaurants and shopping in Soho, nevertheless we will not choose this Sheraton ever again. We like to go with kids to NYC, once per year min, we always stay in SPG chain, being Platinum for 10 years we have had so far more or less very good experiences. Sheraton Tribeca was huge disappointment in many regards. - our credit cards were authorized during check in, again during check out and again charged 3 days after check out; every time for full amount of cca 950$, total slightly above 2.000 $ for invoice of 880 USD. I found about that misusage of our credit cards by hotel as my European bank called me to check if we were stolen the cards due to multiple charges from the same place. - we are waiting to see what will be charged at the end - already during check in I wanted to give a deposit of 1000$ Instead of credit card which was rejected as non acceptable in USA - the rates in invoice were different than in my SPG confirmation sheet. Higher, of course. Without a confirmation on rate I would not manage to get what I booked. Comment of MANAGER during check in was that he had never seen this strange SPG paper. - The internet in room was charged. - one of two rooms we got was probably the smallest in hotel, cca 20 m2 although we had confirmation for 27 m2. What upsets me utmost is that nor guest service management, neither assistant to GM has replied to my e mails and remainders. For sure we will not choose this hotel ever again. January 7, 2014
Rated 5 out of 5 by Great little hotel We were happy with our choice. Our room was small but it had everything one could possibly need. The bed was wonderful! The staff were friendly and helpful. It was located near many shops in the Tribeca area and close to the subway. If you drive to the hotel, try to avoid late afternoon arrival..The traffic on Canal street going to the Holland Tunnel gridlocks all of the surrounding streets. Next time we stay here,maybe we will take the train. Bottom line: Loved the hotel. July 27, 2014
Rated 3 out of 5 by Disappointed Although the room was comfortable (though small) and the staff very accomodating, I was disappointed with other considerations. The restaurant was not open for dinner on the four nights I was there... there was a sign that one could order a meal in the bar. I chose not to do so, as it was a very open area. Also, the elevators "sometimes" demanded a room key, and other times did not. Most importantly, my toilet did not flush correctly after the first day. This was corrected... but, then the problem was repeated... and again, corrected. I think I may try a different hotel in the future. July 30, 2012
Rated 2 out of 5 by Disappointing Though the accommodations are acceptable enough (I could be fixed to overlook the saggy bed and lumpy pillows since they were at least encased in clean comfortable linens, there seems no excuse for the shower designed so that it was impossible to turn the water on w/o getting sprayed in the face with cold water. And that adding insult to the injury suffered by receiving an uninvited wake up at 5:22 in the morning -- twice -- on the second night of mu stay. Since i had to get out of bed to answer the call, having been jolted awake in the pitch black, I was only able to knock the handset off the phone to turn it off, so of course 5 minutes later, another call. There went that night's sleep. Finally, in between a jammed day of meetings I returned to the hotel to pick up email and grab a bite of lunch. I was told 30-35 minutes for delivery. An hour later I was forced to cancel being out of time, so there went my opportunity to eat that day. It took me an hour of repeatedly trying (per online instructions) before i finally called tech support tonget help getting on the internet. Problem solved on my laptop, but My cell phone never picked up Internet, though i was told I was paying for access on any device. I didn't find out untillninwas checking out and needed help yet again getting access to the lobby printer for my boarding pass that my name was spelled wrong in the system which is what precluded me from accessing the service I paid for. It is hard to imagine I received a "discount" corroborate rate of what amounted to almost $500/night for this room. Don't stay here. There are so many other places in NY that take hospitality seriously and are able to translate an exhorbetant rate into a delightful experience. #disappointed... September 17, 2012
Rated 3 out of 5 by Great location, hotel has shown recent degradation This is a great location. This hotel used to be one of my favorites. Recently though, i have to say that it is kind of gone downhill, in terms of food availability (restaurant is hardly open), lobby/entrance is not quite clean and rooms are also just so so. August 1, 2014
Rated 5 out of 5 by Courteous Staff I have stayed at this propery for several weeks for business travel. Most of the staff members have been extremely courteous to me during my stay. The praise for these employees has been long over due. James for always greeting me when I pass the front desk and helping me with whatever questions I have. David for always saying hi and greeting me with a big smile. He also always offers to get me a cab. Fery for greeting me with a big smile and always helping me with directions to a restaurant I am looking for. Lee for helping me at the front desk with a smile. Nicole for helping me at the front desk with a smile. The guys near the storage room for always being extremely helpful is storing my bags. I need to learn their names. March 13, 2014
Rated 3 out of 5 by Lower Experience I've been to this hotel many times for business, and this time I came with family and friends for a fun NYC trip. The not-as-usual experience started at the beginning when both of our rooms were not ready, even though we arrived at 4pm. I understand that rooms may not be ready when I arrive say earlier in the day, but 4pm there should something available. This was the same for both of our rooms, the other family that I was traveling with. The second issue was the Club Lounge. Yes I understand that this is a gratis service, but it was continually out of at least 2-3 items (food, drinks, plates) and the area not cleaned in a timely manner, plates were continually stacked everywhere. I make it a point to always bring plates back and though this practice is not always done by other travelers, but it was unusually messy throughout every breakfast service we attended. I've had better Lounge service in this and many other Sheratons in the past. The last issue was with the valet. We called ahead for one of our cars which was parked by your service. We called 15 minutes before we checked out of our rooms thinking that we gave enough time for the car to be brought over by the time that we left the rooms, went down the elevators, paid our bills and handed over the keys. That did not happen as our car arrived 1.5 hours AFTER we called for it. Not acceptable. August 3, 2014
Rated 4 out of 5 by This hotel has a great club lounge We loved the club lounge on the 21st floor at the Sheraton Tribeca. We enjoyed sitting outside for breakfast and taking in the New York City skyline!!! August 1, 2014
Rated 2 out of 5 by Disappointing.... I have stayef at many Sheratons, this was the bottom - I hope. The bad experiense: - no room with two double beds available, got rollaway bed (in a very small room) - the club lounge was so crowded every day, ciuld not sit - club lounge ran out of food for breakfast two days - elevator capacity not even close to demand, in particular during morning and afternoon -internet went down the entire day because of rain the good part: - location is good for soho/tribeca, but noisy Sorry but I felt I paid for something I didn't get April 17, 2014
Rated 4 out of 5 by Good hotel but understaffed The hotel is nice and clean. The staff is friendly and accommodating. Biggest problem was it seemed to be understaffed at front desk, bar and club lounge. Frequently found only one person manning each location during busy times. July 28, 2014
Rated 5 out of 5 by Fantastic Location Amazing stay at this hotel for our weekend trip to NYC. Great location for shopping and easy walking access to Soho and the surrounding area for great food. The rooms were small but comfy and clean, the beds were super comfortable. The staff were exceptional and super helpful. The SPG lounge was fabulous with great breakfast and fantastic views over the city. I would definitely stay here again. Thanks May 14, 2014
Rated 5 out of 5 by Great location and staff The hotel is on the border of Tribeca and Soho, two of my favorite neighborhoods in Manhattan. There are so many great restaurants and shops within walking distance. There are also main subway lines nearby to be able to get anywhere in the city quickly. The staff is friendly, helpful and accommodating. They make me feel very welcome and my stay feel like home away from home. July 23, 2014
Rated 4 out of 5 by Thank you I am writing to thank you for the lovely time we had staying at your hotel. We spend a wonderful few days in New York, using the hotel as our base of operations. While we enjoyed the whole experience, one aspect of our stay stands out even more than the rest- the attention and service we received from Eddie- the bellman. He helped us several times, always with a smile, a kind word, and a positive attitude. He and the rest of the staff made our visit even more memorable and enjoyable. Thanks again for everything, January 15, 2013
Rated 2 out of 5 by Poor SPG Recognition I have stayed at the Sheraton Tribeca six (6) times since August, 2011. I am a SPG Platinum Guest. My most recent stay involved an inadvertent duplicate reservation made through SPG.com for one evening. My check-in time was at approximately 6:30pm, close to the evening cut-off. The front-desk clerk, the manager on duty and subsequently the hotel general manager insisted that since I had two reservations, I must pay for both rooms regardless of the innocent mistake. The general manager subsequently told me by email the hotel was filled to near capacity, so I am sure the hotel could have easily accepted a reservation or walk-in after 6:30pm, or, I suspect, I was charged for the second room, and then the hotel likely rented the same room again earning a double rental on a single room. May 15, 2012
Rated 5 out of 5 by Pleasant Stay The accommodations were quite comfortable. Location worked out well for our purposes, primarily visiting out son at NYU. Courteous staff. Roof deck for SPG members is quite lovely, though service there was a bit lacking. All in all, a very enjoyable experience. May 13, 2014
Rated 5 out of 5 by Great Value for Downtown My stay in March was absolutely wonderful. I arrived haggard from a Red Eye, and the front desk went above and beyond to get me checked in early so I could catch a few Z's before a big event scheduled that evening. There are so many choices in NYC, esp. w/Starwood...but in my experience, this is the best value, and one of the best views in the city. Spring for club access, well worth it. An easy walk to the subway, and close to lots of downtown shopping. Looking forward to my next stay! October 24, 2012
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