Rated 4 out of 5 very convinient for travellers
Generall idea of the hotel was good and reasonable. Design is nice. A lot of money were invested in this hotel. Breakfast is very good organized and mantained and is value for money. A bed and a pillow are comfartable. Location is perfect for travellers. Prices are very reasonable. But daily management of hotel staff is need to be improved from my personal opinion: in our room we found waste bin full of rubbish from previous guests, reception clark did not said appologises for it. There were not slippers and bafthrobes in the room. There was not information about breakfast time in room leaflets. Personnel, except breakfast room staff, was not very pleasant.
July 1, 2013
Rated 1 out of 5 by IrisC This hotel has great location but poor management
I have a booking for 1 night (check-in on 14 July 2014 and check-out on 15 July 2014). When I arrived at the hotel at approximate 12:30, the front desk staff just told me that check-in time is 3pm and, if you want an early check-in (just 2 hours), you have to pay an extra cost. I enquired if I could just complete the paper work for check-in (sign the form, etc), left my luggage and come back in the late evening to get my room key and go to my room direct. The staff just provided the same ridiculous answer "if you want to check in now, pay an extra cost". Do you consider that it is an appropriate answer for a Sheraton hotel?
July 28, 2014
Rated 1 out of 5 by BeingSheffield Noise and faulty shower
When I checked in I found that the television didn't work. A call to Services got me 11 local channels but nothing more. I was awakened at 5 AM and kept awake for over an hour by the sound of someone pacing about on the hardwood floors in the room next door. My room was on the main hallway where several branches of hallways converge on the first floor where the restaurants are. From 6 AM until I finally got up, I was kept awake by the conversations of people in the hallway. When I got into the shower there was only a trickle of water flow that went from red hot to ice cold with only the slightest shift on the control handle.
May 9, 2014
Rated 3 out of 5 by Mikey17 Typical Sheraton
Room location was a long walk through the convention facilities. Halls were a little dirty. My television did not work and it took me 3 calls and almost an hour to get it going. When I turned it off and returned after dinner it did not work again. Night person came immediately but told me this has been an ongoing problem since the facility opened. Wifi had 2 options, 1 for the room which costs, and one for the common areas, free. But the staff did not explain the difference and the free one says an hour free then a fee, which it was not. System to print boarding passes complicated. The only real positive I have, and the reason I stayed is it is at the airport.
April 17, 2013
Rated 3 out of 5 by Hank888 Hotel Experience
The hotel is located in the Airport. Once you come out from the hotel, you can walk in to ck in the hotel. The only thing is we travel with 2 kids. The hotel wouldn't let us stay with 4 people (even they are only 7 & 11). We have to get another room. The service is average. Front desk people was friendly. But, after we ck in, we request the ice (ice machine was broken). No one answer in the service desk. It took almost an hrs to bring the ice to our room. Since we have 2 rooms, one room we didn't have any languages. We left our bean neck pillow and tooth brushes in the room. The cleaning people just trew away our staffs.
July 14, 2014
Rated 5 out of 5 by globalicon Great Starwood Hotel in the airport
This hotel is super convenient because it is located right in the airport. As soon as you exit the hotel you are right by the the train which takes you straight to Milano Centrale and near terminal 1. After walking so much in Italy, it was nice to have a hotel so easy to get to. The front desk and checkin was good, there was enough staff that you didn't have to wait too long. The rooms were so modern and clean, and it was nice because the ceilings were high which gave the room a much bigger feel. Also, the hallways and lobby are wide and spacious.. The restaurant was good and decently priced considering its Europe.
September 1, 2014
Rated 4 out of 5 by JMN57 Great location
Location is fantastic for an AM flight out of MXP. We stay there often for that reason (3-4 times this year already). Bell staff is friendly and helpful as are the staff at the restaurant which is good/not fantastic/best alternative without leaving MXP.
Downsides: As Gold, no comp lounge and the price (50E) is ridiculous. When leaving last time (12/9/2013) only one elevator in service so getting out was difficult - had to just tell the person at front desk to check me out as I had to run to a flight. Ice maker on 2nd floor is broken - need to go to the bar for it. Drink prices at bar are ridiculous too. Go to the Carrefour inside the airport and buy a bottle for your room.
December 12, 2013
Rated 4 out of 5 by Omar34 Very Good hotel
Excellent hotel, would definitely come back. One draw back: the charge for internet Wi Fi. Not clearly stated, appeared as if it was complimentary. Also, it failed to work for my email, too bad that for just a 3 euro charge the hotel did not get my best recommendation. It would have been nice if the hotel had honored my request for a refund of the internet charge at check-out. However, I should have been more careful in reviewing the web site notice, but got confused because I had just been at other hotels in Italy where the Wi Fi was included, with a similar web announcement. Thank you for reading my comment.
June 10, 2013
Rated 4 out of 5 by Willie999 Convenience for Malpensa Terminal 1
This hotel is directly linked to Terminal 1 at Malpensa airport. As a base for flights arriving or departing Terminal 1 it has the very best location. If your flight is from Terminal 2, be wary as shuttles between the two terminals are not as frequent as you might like and the two terminals a considerable distance from one another. The hotel's modern design is eye catching and the public areas well kept and attractive. The rooms are also in good condition and modern in design, although some age is beginning to show. The bathrooms are particularly good. The breakfast food at the restaurant was disappointing.
March 15, 2013
Rated 2 out of 5 by Ondastar Vacation stop
This facility has inadequate ac cooling and is poorly engineered. Rooms and common areas are hot and humid, the Club lounge unpleasant even at 7AM, and the massive glass areas amplify the summer sun, one would think that the engineering issues would be easily improved with solar collectors and deflectors. The restaurant has the most service conscious staff, and the menu is good. Some bar staff are surly and inattentive. Top notch concierge service not available. Suites are well appointed, spotless, however unpleasant when the temperature is plus 27 C, and the ac laboring to hold that temperature. In one case the power was out in our second suite and the temperature reached 32 C.
July 30, 2013
Rated 4 out of 5 by touchdownjj Good Hotel, Easy Access to Milan City Center
As Platinum member, we received upgrade to junior suite. The room included a sitting area, and large bathroom with separate shower and bath. The bed and pillows are comfortable, and with large window and high ceiling, there were plenty of sunlight. The front desk and bell captain was very responsive and helpful. Rail station is just downstairs, with express train, it is only 30 minutes away from downtown Milan.
The only downside, is for some strange reasons, that housekeeping did not clean and wash used cups and glasses. and does not toss away empty soft drink cans that were on our bed stand. The club lounge offers a good selection of breakfast choices. I will definitely stay here again.
September 8, 2014
Rated 4 out of 5 by lhbari Quiet, but in-room WiFi charge--really??
This hotel is very large (2 miles walking from room to gate, but part of that is the new re-routing past more shops in the airport before you can double back to the gates). The rooms are spacious and well-appointed (even a wash cloth). The decor is masculine and fixtures are high (e.g. high tub to crawl into and out of, high hooks on bathroom walls--a bit of a stretch for this short woman). But you have to go to a common area for free WiFi--inconvenient, especially given the long corridors). Really? In this day and age? All the other hotels I stayed in provided free WiFi (well, included in the room rate). This hotel's rate was comparable. One "American" feature that is not appreciated.
June 27, 2014
Rated 4 out of 5 Front Desk Needs to Explain Things Better
They did not tell me I needed to insert card into slot to turn on the lights. Fortunately a porter was on the floor.
Then I went to sleep using a breathing machine (CPAP) but could not get blinkling lights in entry way to turn off. So I pulled out the card but this caused electricity bto go off. I called the Front Desk who said their was a buttom on the desk to turn these lights off. I could find it. They offered to send someone up but it was after 100 am and I said no and just slept with the blinking lights on.
Note primary purpose of trip was a personal vacation which is not an option belowl
September 17, 2013
Rated 1 out of 5 by ZZSS1947 POOR CUSTOMER RELATIONS
We paid in full for our one night stay,10/23/14, two months in advance.
We were advised that our room would be ready for check-in by 1-2PM.
We traveled, 6 hours from Bolzano to Milan,
arrived at 8PM, after a long day of travel, we went to the reservation desk to check-in and were told that our room was NOT READY, and we were told to wait 30-45 min until the room was cleaned.
At 8PM in the evening with such a large hotel, that was NOT the proper answer.
After speaking with a hotel mgr., they somehow found us an appropriate room
and we checked in around 8:30Pm.
October 25, 2014
Rated 5 out of 5 by CarlaBaby Great with Limitations
We loved the hotel itself --the facilities, proximity to flight, car hire & road system -- and chose it as an easy way to catch up and repack after a week of trekking around the wine and lake country. Two things disappointed us:
1. There's no self-laundry and 24 hour turn around was not possible for our 7:00 am flight. We suggest a laundry room with big machines and dryers. The hotel has plenty of space.
2. Rooms aren't well sound-proofed. We heard noises all night, like people moving furniture above us. We didn't really sleep well at all -- the main purpose of our stay.
We did like everything else about the hotel. Hope you can fix those two very important aspects -- limitations to facilities.
October 15, 2013
Rated 2 out of 5 by Poyea Loud Maid service at midnight
We stayed here the night before an early departure to get some rest. First, the rooms have relatively thin walls. The reason I know this is we woke up to voices and heavy walking next door. Then we heard the toilet cleaner and the bathroom trash can and realized it was the maid service...at midnight. Then the vacuum started up. When I opened my door, three maids were coming out and said they were done and apologized.
Unbelievable really. Rooms were nice, clean and the location attached to the terminal was convenient. If not for the midnight wake up call, I would have a different review.
September 13, 2013
Rated 5 out of 5 by ItalyTourist101 Leaving Italy
Excellent hotel if you have an early morning flight out of Milan!
It is connected to the train station and the airport terminal. We came up out of the train station with all our luggage and there are the clearly marked doors of the Sheraton. You then walk through the doors and you are in!!
Service at the desk was excellent both when we arrived and when we left for our early morning flight.
Also, great bar and bar service with a great buffet salad bar!
Totally met our needs. Only negative is the room was a little noisy as it is a big hotel.
Front desk and bar staff were all very friendly and customer service oriented.
This was a 18 hour stay but as a gateway hotel it was really perfect.
August 3, 2014
Rated 3 out of 5 by TSizzle Again disappointed
I stay at this hotel on each departure from Milan (there to four stays annually). This is the second time that the hotel has dropped the ball on my wake up call. Upon check in I requested a room near the elevators as I had an early morning meeting in the lobby and I also requested a 7:30 A.M. wake up call. Instead I received a room at the far end of the hotel (3122) and no wake up call. Considering this is an airport terminal based hotel I would expect that wake up calls are critical items yet this is the second stay this has happened to me. Pretty disappointing to say the least.
July 11, 2014
Rated 1 out of 5 by sbob rooms smelled of strong perfume/deodorant
the room smelled strongly of perfume/deodorant. i actually tried 3 different rooms and all of them smelled of the same strong perfume/deodorant...making it very hard to breathe and sleep. i tried opening the windows, doors and turning on the airconditioning but to no success. you should stop using such strong perfumes/deodorants to mask smells. instead a thoroughly cleaning would be better.
December 5, 2014
Rated 4 out of 5 by KFS67 Great as an airport hotel, but not for a business or tourist destination.
Fitness center very nice equipment, but extra charge for pool and sauna, even for elite members.
Elevators bit annoyingly slow.
Lounge ok, atmosphere not great, but good selection of snacks and breakfast.
Location great for airport, but 45-60 minute drive to Milano.
Check in and check out a bit slow and mot well organized in terms of one line instead of 3-4 individual lines, and no enforcement of Starwood elite check in/out.
Air conditioning very bad: min setting at 21 C (about 72 F), and would not even cool room to such setting, could only get it down to 23C/74F.
May 27, 2013
Rated 3 out of 5 by flouflou1 Good Hotel, Bad Staff
We liked everything about our stay at the Sheraton Malpensa except for the rude and incompetent staff at the front desk. A man named "Aggi" greeted us with the utmost animosity and rudeness upon our arrival and instead of checking us into our room, stood at the desk and argued with us over our reservation for 20 minutes. We asked him three times to speak with his supervisor and he refused to honor our request. His English and Italian were both insufficient for his position, and his failed check in process created a totally unpleasant first experience with the hotel.
June 30, 2014
Rated 5 out of 5 by SteveG New high-water mark for Sheraton SPG
I travel extensively on business and stay primarily at SPG hotels. This hotel sets new standards for Sheraton room cleanliness, spaciousness and guest service. The SPG rooms are cavernous (perhaps 100m2). Less than 2 years old, the hotel is at the heart of the Malpensa airport, and the train terminal is directly off the hotel lobby, yet impossibly quiet. There is a direct train to Milan's city center, only 15 Euro return (33 min each way), excellent and effortless. Service from David and Giulia at the desk were exemplary and gracious. I'm looking forward to returning.
July 3, 2013
Rated 5 out of 5 by globetrotters A surprise for an airport hotel
The hotel is new and convenient. Right across the street from the airport terminal and right across from the train station for the train into Milan. We stayed there our first night to rest after the long flight. As platinum, we were upgraded to a lovely room and had a pass to the club. The club is very nice and has a tasty selection of food... the best food selection of any club we have experienced. Should one want food for the room without it being room service, there is a Carrefour right back in the terminal. I wouldn't suggest staying here for a Milan visit, however, a great place to stay when coming in or out of the MXP (Milan Malpensa) airport. Will stay in this hotel every time we fly in or out of the Milan airport.
August 26, 2013
Rated 3 out of 5 by AlaskanTraveler Can't get closer to the airport
We had a very early morning flight so we booked two rooms at the Sheraton Milan Malpensa. Check in was fine although they try to rush you through the sign in where it asks you whether they can share your personal information for marketing purposes. My one complaint was how long it took them to bring up our luggage. I called after we had been in our room for 15 minutes. Easy check out and short walk through the tunnel to Terminal 1. You will pay more for the convenience but it was nice to load our luggage on an airport luggage cart right in the hotel lobby.
July 28, 2014
Rated 5 out of 5 by EDIR Chic Airport Hotel
We did not expect much when we booked this aiport hotel for the night before our flight back to JFK. We were surprised immediately when we arrived to drop off our rental car and the hotel was a very easy walk from the drop off and saw the impressive lobby. The rooms are new and the Club Lounge a great deal for snacks as well as breakfast in the morning. We felt that it was an extension of our vacation and we slept knowing we would not have any problems getting to our flight since the Sheraton is literally attaced to the Terminal we departed from.
August 4, 2014
Rated 3 out of 5 by AAFS This location needs improvent
This was not my first stay at this hotel . On this trip I stayed there for 5 days and and in this 5 days I had to change my keys 4 times and my room once. I understand if the key dose not work once, but 4 time???
And not once did any of your staff apologized, and they where even brave enough to tell me this happens all the time , and its normal?
for hotel like this , this is not acceptance. I have been in your hotel before and will be there again but only because of its location, other wise I would have not stayed there , very poor customer service.
March 20, 2013
Rated 3 out of 5 by Virginia00 Horrible customer service
Despite trying for the better part of an hour to reach room service (well before the dinner rush), no one ever answered the phone. I then called Guest Services for assistance and was told to try to call room service again. After another half hour of trying, without success, I called Guest Services again for help. This time I was told that they would have room service call me back within the next few minutes. After no call came, I tried calling room service for another half hour and finally reached someone. Once the order was placed, the food was delivered warm (but not hot) within a half hour. And I finally got the call back from room service that was promised by Guest Services after I had my food! Customer service needs major improvement.
December 13, 2013
Rated 4 out of 5 by Martiniblanco Nice hotel but long ways to room.
The hotel is huge. It is quite nice but the cold in the corridors and halls was unpleasant. We had a room at the end of the hotel so we had to walk from elevator to the room at least more then 250 m. After long business day it was terrible to go that far. The service at the breakfast is almost perfect, the food offer is good. Rooms are clean and nice. Only two big minuses for cleanness: 1. For me as allergic person the mold on the silicone in the shower is unacceptable. 2. On the way to the room there were 2-3 buckets standing in the middle of corridor to catch water dropping from the ceiling. I think they have some massive problems with the roof at this moment. Though I think you can recommend this hotel because it is very close to the airport.
March 5, 2014
Rated 4 out of 5 by YnoWIFI Fab hotel, technologically challenged!
This was my first time in the hotel, throughtout my 6 day stay i was very inpressed with the staff, the cleanliness and the room comfort. However not having complimentory internet access in the room is unaceptable nowdays! The free access given in public areas only, timed out after one hour and you have to go throguh a signing in process again.
Prior to my vist i stayed in a budget brand hotel in france and received free internet access there!
My Italian colleagues tell me this is normal in Italy, surely Sheraton should be leading the way!
October 1, 2013
Rated 4 out of 5 by birdryan a little disappointed
the only complaint I have is that when I asked about internet access they said yes 45 min free
when I checked out there was a 3 euro charge-- I asked why
the response was its free only in the lobby and first floor because you accessed it from room you were charged..i said never told this--they said sorry biy it is 3 euro..now this is bnot a large amount--but kinda upset not told about it..i tried to access but my tablet was not working well anyway so I feel completely frustrated. pleae note this is the FIRST TIME I HAVE MADE A COMPLAINT
March 7, 2014