Rated 1 out of 5 by Unhappy1n Platinum guests have no recognition whatsoever
So this is the first time I stayed at this specific Sheraton. I will never stay there again. The staff that lived in the vicinity of the hotel were clueless to directions around their neighborhood. The "platinum preferred room" was a room with twin beds. The breakfast that platinum members get? Was a pastry and an orange juice in a box. Totally unacceptable. I've stayed at other chains with no status and still received better treatment. I'm shocked to see this type of treatment especially from a location as busy as this. You'd think they want us to not come again.
May 20, 2012
Rated 5 out of 5 by Patti54 Great hotel in great location.
Very good service, clean, close to Fisherman's Wharf and all transportation. Should have an indoor pool and indoor or outdoor hot tub, though!!
July 18, 2013
Rated 5 out of 5 by Grandmom1 Great for R and R
As my grown daughter and I care for my 93 year old mom, we don't like to veer more than an hour or two from home.So a few times a year we help Mom into the car and off we go on our staycation! We don't plan on leaving our room, so ordering up, and view/ room location are our priorities. Loved the food and corner room with pool view. We were able to take the short walk up to Fisherman's Wharf and enjoyed watching the Italian Heritage Parade. Not on a hill, so it was really easy to maneuver Mom's wheelchair. We will definitely be back!! Thanks everybody!
October 15, 2013
Rated 1 out of 5 by Fernando Worst Sheraton experience ever
$55 dollar parking
Charge me for Internet $18 dollars when I am a gold member.
Charge me a $33 fee for something I don't know on top of the regular taxes.
Not amenity kit, not welcome drink, nothing to make you feel a preferred member.
On top of the $55 dollar parking anytime you want to get out you need to go to the valet parking outside of the building and validate the card, any single time you are going out, the worst system you can imagine.
Old bathroom with shower broken.
Not a Sheraton experience at all, will not go back to this hotel.
June 5, 2013
Rated 5 out of 5 by JerseyGirl53 Great Play to Stay at the Wharf and Staff Are Beyond Great!
I came to the Sheraton for a relaxing weekend after work in the city, not realizing that I would be unable to get back home due to H Sandy.
Well I explained my dilemma to front desk staff Sandy, who was kind, understanding and more than helpful in assisting me. She worked to expend my stay for several more days, in the same room and could not have been more helpful! All of the staff I encountered over my stay went above and beyond, and although I stayed a few extra days, I was made to feel at home and could relax in a great location and hotel. Thanks to everyone at the Sheraton FW, I have stayed before, and will continue to make this my home when back in San Francisco/FW for business or leisure. A warm and heartfelt thank you to everyone there!
November 3, 2012
Rated 4 out of 5 by Richard2013 Nice Stay
I travel often to SF for business, and stay at Fisherman's Wharf occasionally. It's a nice break from downtown for FIDI. It seems like most of the guests are foreign tourists - from all over, and it's nice watching them enjoying themselves. The hotel itself is a bit old and some of the furnishings are a bit dated, but it's doing a reasonable job refurbishing - the latest being new LG TVs - which are nice. The internet speeds have been improved, and the rooms are large and comfortable. The staff is friendly and helpful.
September 6, 2014
Rated 3 out of 5 by Magoo5 Location good
Concerige was wonderful! Food good. Location is excellent. Room was clean, but whole place needs an overhaul. The outside with the fire pits was cool, but carpets and paint etc. REALLY needs work!
September 13, 2014
Rated 2 out of 5 by PDXer Bad Experience at hotel
I stayed at the hotel for a week for a conference, and suffered through the following:
The Internet connectivity was non-existent for all attendees.
There wasn't enough room between the bed and the bathroom to get my wheelchair through in my "accessible" room.
The $25 dollar room service breakfast of bacon, eggs, and toast turned out to be $38 after delivery fee and tax.
The walls were thin, heard everything about the neighbors.
All of the elevators had at least one button light out.
The only thing that saved this from being a one star review was the cleanliness of the room and the hotel's location.
Bad experience, wouldn't return.
November 23, 2011
Rated 5 out of 5 by 25YearsOfBlissTrip A wonderful San Francisco hotel!
After much research and reading of reviews on many sites, my husband and I decided on Sheraton Fisherman's Wharf for our 25th Anniversary trip to San Francisco. I read a few negative comments from some travelers before booking my trip, but decided to go with the positive majority. Let me start by saying those that commented negatively are probably the type of people who could find fault at the White House. Some complained of bed comfort....but I love a soft, cozy bed and duvet, so we slept like babies each night! There was absolutely NO hidden fees or mislead information. The travel sites and the hotel direct site ALL stated there is a charge for in-room internet service and parking. We only rented a car for 1-day, from the Dollar on-site, and returned to the hotel well after closing time that night with no problems. From what I have read, a majority of the hotels in SF charge for parking anyway. For those that NEED internet service in their room, I would just suggest staying at another hotel or purchasing the daily internet service. There is AMPLE seating area available down at the wi-fi bar area if you need internet access. We were there for pleasure and saw no need to be in our rooms surfing the net. If you are there on business, there are plenty of options for you in the biz district. The location was most perfect for accessing Pier 39, Fisherman's Wharf, shopping and eating! We purchased a CityPass and there was a street car stop right out our door. Ghiradhelli Sq is just a short 5 quick blocks down the road where you can easily view the GG Bridge and famous cable car turn around. The concierge staff was second-to-none and was always more than willing to offer advice, directions or just a friendly hello. You will NOT regret your decision to stay here.
April 21, 2013
Rated 1 out of 5 by VZ23 Family Trip: Spring Break 2013
You can't beat the location of this Hotel, it is centrally located to everything on the Wharf.
Unfortunately, all the nice renovations mean nothing if you are letting everyone off the street into the Hotel at night. Most of the time non-guests were sitting outside by the fire pits and inside the Lobby. No Security for the hotel rooms and the Food and Beverage Staff was extremely rude and unaccommodating, almost like they were making up things as they went along. As a SPG Gold Member I had higher expectations for this Hotel.
April 9, 2013
Rated 5 out of 5 by David42754 INCREDIBLE STAFF
I arrived with my daughter and couldn't have been more happier, staff were the friendliest.
Location was perfect for all activities, especially site seeing bus one block away, pier 39, everything extremely close. I ended up leaving my Blackstone charger in room after we left, and housekeeper saved it till i called and were making arrangements to receive in mail. I would just like to say was very proud housekeeping was honest and trustworthy.
April 30, 2014
Rated 2 out of 5 by Shae2005 The Hotel was TERRIBLE.
Room 2232 maintenance was terrible. The toilet was leaking water and making noise. I had to call maintenance department more than once to repair it. The bathroom door would not lock. Had to call maintenance department more than once to repair it. The food service in the lobby was terrible. The wait was much to long. Needed more help serving customers. The breakfast sandwiches I ordered (3) were terrible. They were served cold and seemed old like they were laying around to long to serve.
June 20, 2012
Rated 1 out of 5 by PSp1 Big disappointment
This hotel is reasonably expensive, $300 per night. We have children so we had two interconnecting rooms. When we arrived to check-in, we were behind two different groups both who were complaining. Didn't bode well... The hotel itself is generally disappointing, although the gym is not bad. Service is between average to unfriendly, the 'express' service at the coffee shop is very slow - the staff actually stand and watch sandwiches being toasted rather than serve next in line. Biggest disappointment is the rooms. To be fair, one was ok, but the aircon is extremely noisy, the rooms themselves have no decent soundproofing, and the window blind was setup such that it couldn't block all light. We complained and were offered SPG points, which we declined, and eventually were given modest room rate reduction.
July 31, 2013
Rated 5 out of 5 by Runners3 Great Customer Service
The customer service was beyond my expectations; from check-in to our departure. We were always greeted with a "good morning, have a good day" from the cleaning staff! Lots of friendly smiles. Really enjoyed the outside firepits after our long day! I have read some other reviews about the hotel being noisy...this hotel was so quiet, slept so peaceful and we were right upstairs from the front entrance. Thank you for such an enjoyable experience!
April 10, 2014
Rated 1 out of 5 by Sarabella Newly painted motel
This hotel certainly should not have been a Category 5 hotel, when compare with other SPG hotels in San FRancisco downtown. The room was small, no refrigerator, bathroom was small without a countertop, there was no shower door, etc. I would call this a "newly painted motel". Even exiting the self parking garage was a pain, for I had to get a stamp from the valet office and must exit within 15 min. I should have stayed in any of the other SPG hotels in downtown San Francisco.
April 2, 2013
Rated 3 out of 5 by Dotty77 No Restaurants/ room service/minibar
We stayed here a couple of nights. We were tired from our flights from Australia and would have liked to just at in our room and collapse, However we had to leave the hotel and walk around not knowing where we going, looking for a reasonable restaurant. The décor could be improved dramatically and the prices are outrageous for Internet and Breakfast. Also, how does one make a decent cup of tea with a coffee machine?
September 7, 2014
Rated 4 out of 5 by Reesero sf lover
My family has stayed in this hotel more than a few times. We love the location which is near the wharf. We had an excellent rate this time and the staff was exceptional, even giving me a cell number to call when I wanted to make a dinner reservation and get a car.
September 9, 2014
Rated 2 out of 5 by SPGMEMBER20120624 No recommend Sheraton @ Fisherman's Wharf
This is the worst Sheraton I have ever stayed, the followings are pretty objective facts:
1. No refrigerator in the room...unbelievable
2. No kettle in the room, so I went down to bar at the lobby to ask for a cup of hot water, the staff even charged me " 55 cent " for that, what !!I It's so ridiculous,,,,
I am the SPG platinum member...but I felt nothing about respect and good quality of service but the unreasonable charge with disappointment.
June 24, 2012
Rated 5 out of 5 by arizonagirl2012 Great price, great location
Booked this hotel at the last minute for our trip to San Francisco. Wonderful location, close to Fisherman's Wharf. Great and helpful staff. We came into town, running a little late for the baseball game, doorman assisted us with getting us car and driver to take us and pick us up from the game. Our bags were taken to our room, car was checked into valet and we were whisked by our driver to the game without incident. Very nice rooms and views.
July 11, 2012
Rated 4 out of 5 by jean98 hotel has great location
we stay here every time we come to San Francisco, for location to fisherman's whaft.
and other attractions.
September 10, 2014
Rated 5 out of 5 by Linda1219 Great hotel
Love the location and the amenities at this hotel. We stay here every time we go to San Francisco
June 2, 2014
Rated 5 out of 5 by MaryBob Great Stay
We had a Great Stay!!! Just wish it was longer!! The Hotel is in a perfect location. A block from Fishermans Wharf. We celebrated my husbands 60th birthday and the front desk sent us a complimentary bottle of Champagne!!!! I just wish I could remember her name :(. The hotel is always very clean and always meets and surpasses our expectations. Thank-you so much for a Wonderful stay!!...Mary
April 29, 2013
Rated 1 out of 5 by Disappointed Expected more from a Sheraton
We checked in late and lobby was empty. Had to call out to get someone to help us. No one offered to help with bags. People were not friendly or helpful. Parking was expensive on site. Breakfast buffet was terrible. Room was not clean. Housekeepers didn't speak English. I went back to my room because I wasn't feeling well and all the housekeeper could say was '10 minutes" I suppose she meant she would be done in 10 minutes. I couldn't get her to understand that I just wanted her to leave so I could lie down. Another time I returned to get a jacket and the housekeeper was sitting on the bed doing nothing. She then insisted I give her my key to check and make sure it was my room. All she could say was "for safety". This was after she let me rifle through my luggage for my jacket. People need to speak English a little better. I've traveled to foreign countries where better English is spoken. It was annoying.
May 27, 2013
Rated 1 out of 5 by julieprsn Beds are uncomfortable!!!!
My husband and I stayed at this hotel for 5 nights. The parking attendants were rude to us and did not do their jobs, being unavailable half of the time. We had to wait over twenty minutes to pay for our ticket and when we got into the parking lot, our ticket was not validated.
Our beds had broken down mattresses on them. Nice sheets, but mattress were extremely uncomfortable!
February 28, 2013
Rated 5 out of 5 by Agg54280 This Hotel was very convenient
The Hotels location was great! A lot of attractions were in walking distance and the staff was great! Bellman, Abdur, was very friendly as was able to help us out my providing great attractions to visit. He was a plus from the hotel.
Hotel was very nice, clean and comfortable! MY only complain was how small the closet, bathroom and vanity area was! i was really shocked
March 26, 2013
Rated 5 out of 5 by Stacerich Location is awesome
We were quite pleased with all aspects of this hotel. It is just a block off the bay. It is close to everything you want to walk to. The hotel was wonderful. Not real good views out the window. But rooms were great and staff was helpful. I would stay here anytime. Only Downfall. $50 to park for the night that was were not told about.
January 14, 2014
Rated 1 out of 5 by tnicole Unsatisfied
I was very unhappy with the room when we checked in, not only did it smell like a dirty sock, but the bathroom door was broken and the shower was dirty. Our blankets had not been washed for at least a week and put out an odor in the entire room. We also could hear traffic and people yelling outside our room and the hotel building.
January 14, 2013
Rated 3 out of 5 by Morgan2 Great Location
If you are a tourist, perfect location...walking distance to many destinations. The rooms shown online are not exactly what you get upon arrival. Each room needs a comfortable easy chair..we really missed that. The colors in the hotel are very bright and interesting and the front desk was friendly and energetic.
March 7, 2012
Rated 5 out of 5 by Jcastorena113 Amazing Vacation
The room was amazing! Clean, comfortable, and exceeded my expectations. The hotel is right in between Fisherman's Warf and Ghirardelli square and was an easy walk to Pier 39 as well. I would definitely stay at this hotel on my next San Francisco visit.
March 16, 2014
Rated 4 out of 5 by gdad Noise level from floor above
The walls are thin and all we could hear were the room above us. It seemed as if they were stomping, but I know it was just normal walking. Having kids and being up at midnight isn't ideal having extra noises. I will definitely always ask for the top floor as we could not get any sleep because of that.
April 7, 2013