Sheraton New Orleans Hotel

  • 500 Canal Street
  • New Orleans,
  • Louisiana
  • 70130
  • USA
  • Landkarte

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Rated 3.8 out of 5 by 694 reviewers.
Rated 1 out of 5 by A Bad Experience I came to New Orleans as part of a large, international medical meeting. I came with my wife and we had registered her for both the meeting and the hotel. She was treated like a second rate citizen the ENTIRE time at the hotel. She was ignored at breakfast when as she most often does, went alone. She compained and was ignored, we had to go to the manager at least twice. The ONLY truly remarkable person we encountered in the hotel was a cocktail waitress named KESHA!!! She should be promoted to manger. October 28, 2013
Rated 1 out of 5 by The Sheraton New Orleans is a horrible Representation of the SPG brand My overall experience working with the Sheraton New Orleans has been extremely underwhelming and causes me to question future partonage of Sheraton hotels worldwide. The customer service provided to me by Sheraton hotel representatives before, during, and after my stay has been both appalling and disgraceful. Even after getting the corporate office involved in the resolution process, my issue remains unresolved by the hotel. Sadly, I have had to move forward in pursuing resolution of my issue through external resources since the Sheraton New Orleans has proven itself unwilling to respond to my inquires submitted verbally and in writing verbal to resolve the issue directly. The customer service provided has completely marred my impression of the Sheraton franchise. July 25, 2014
Rated 5 out of 5 by Very nice hotel Updated, clean, courteous staff. We enjoyed our stay at the Sheraton Canal Street hotel. Would recommend it. The only drawback is the very pricey valet service, but good employees. August 29, 2014
Rated 5 out of 5 by Every aspect of this hotel is wonderful The hotel facilities are great and the staff in every department is professional, helpful and friendly. I would highly recommend this hotel to anyone traveling to New Orleans for business, pleasure or a special event. August 5, 2014
Rated 1 out of 5 by Needs Major Improvement I am a Starwood Preferred member and try to stay at one of the properties on all of my business travels (3x times a month). I was extremely disappointed in the Sheraton New Orleans. They put me in a room that shared a wall with an elevator shaft so I had to try and sleep with the sounds of people talking waiting for the elevator and it moving up and down between floors every night. Additionally, I called for a wake up call for an early morning, and the front desk called me an hour early after one of these sleepless nights because they had written the hour down wrong. When I had to wake up for my 6am flight out of New Orleans, I tried to take a shower to find that there was no hot water to be had at 4am. Not a pleasant stay at all, will be staying elsewhere on my next trip down. June 10, 2014
Rated 4 out of 5 by Room 4406 Shower ran scalding hot for some 2 or 3 minutes sometimes after getting temperature and you would have to turn way down to have comfortable set temperature. Need to make Sheraton green bucks valid for gift shop!!!! August 28, 2014
Rated 5 out of 5 by Enjoyed my stay I enjoyed my stay. Received $5.00 coupon for skipping daily room cleaning. August 4, 2014
Rated 5 out of 5 by great place to stay! everything was great! location is great! workers are great! August 4, 2014
Rated 5 out of 5 by Celebrated My 50th here! My wife and I stayed here for my 50th Birthday. We had a wonderful time at the Hotel (we stayed on the Club Lounge floor). The hotel exceeded our expectations. Thank you for making my birthday so special and creating wonderful memories for my wife and I. August 27, 2014
Rated 1 out of 5 by Stay I was at your hotel from the July 9th until the 19th. I was very disppoited in the service and the fact that they were working on the hotel all the time we were there was awful. We got wakened in the night with drills. I ran a room and the trash was not picked up for 2 days we called 5 times and finally took a picture and took it downstairs to show the front desk and it still took another 1/2 hour for anyone to come. One day I had not water at all in my room and I had no cold water the whole time I was there. They over charged me for parking and I had to bring that to their attention. I will say the bell staff was good. But that is about it. There is alot that needs to be improved and I hope for you it happens fast. I was on vacation and I feel it was not a vacation. July 20, 2014
Rated 5 out of 5 by Enjoyed my stay I really enjoyed my stay at this hotel. The staff was very attentive, knowledgeable, and made me feel as if I was important. I would definitely stay here again. The food was good, the drinks were tasty, the bed was extremely comfortable, and the room was clean with a nice view of the MS River. July 31, 2014
Rated 5 out of 5 by Great location Stood on Club floor. Room had fabulous river view. Amenities, continental breakfast and appetizers on club floor were outstanding. We had a problem with shower shutting off and electricity going out, manager was accommodating . Would definitely stay here again. August 26, 2014
Rated 5 out of 5 by FANTASTIC HOTEL THIS HOTEL IS IN A GREAT LOCATION. THE LOBBY BAR AREA IS NICE AND FUN. OUR ROOM WAS ON THE 45TH FLOOR WITH A GREAT VIEW OF THE CITY. VERY CLEAN AND THE STAFF WAS GREAT. I WOULD RECOMMEND THIS HOTEL ON YOUR NEXT STAY IN NEW ORLEANS. WE WILL BE BACK! August 26, 2014
Rated 5 out of 5 by Great Stayed Excellent Location, ,Beautiful Lobby, Great Staff and Excellent room August 27, 2014
Rated 4 out of 5 by Soon to be nice The hotel has been undergoing renovations. The only down fall is the pool is small and they are still currently doing renovation and during the day there was a lot of jack hammering going on. I am confident once the remodel is complete it will be all good August 25, 2014
Rated 2 out of 5 by Customer service was awful This was the worst experience I ever had at a hotel. August 26, 2014
Rated 5 out of 5 by Another Outstanding Stay We really enjoy staying here whenever we visit New Orleans. This time we had an opportunity to use the fitness center and were very impressed with the size and quality of the space, especially as the outdoor pool is nearby. We took a taxi from the airport as there is no need for a rental car if you stay here since this hotel is right in the middle of everything. Thanks again to the staff for their help and support during our stay. August 22, 2014
Rated 5 out of 5 by Very nice property Shower leaked (Rm. 1518) Could use some shelves in bathroom for cosmetics etc. $40 for a sandwich lunch was a bit much. Staff excellent, especially the Tour/Information staff. July 29, 2014
Rated 5 out of 5 by Conference Ready This hotel has wonderful resources for conferences. There are spacious rooms--and lots of them--for larger meetings. Our conference had well over 1,000 attendees, yet there never seemed to be an overcrowded space. My room was very comfortable and had an excellent view of the Aquarium and the Mississippi. I participated in the Green program, which means the staff doesn't replenish towels, change sheets, and so on. I was unaware, however, that this apparently means that trash doesn't get taken out either. After three days, I had to specifically ask that my trash be removed. When I next returned to the room, I found that the staff had done sheets, towels, and light cleaning, as well. The hotel is within walking distance to the French Quarter area, Cafe du Monde, Jackson Square, St. Louis Cathedral, the Audubon Aquarium and Butterfly Exhibit, and many other well-known NOLA sights. Overall, this hotel is well-kept and well-staffed. For business or personal trips, I would definitely recommend the Sheraton to others visiting the city. November 11, 2013
Rated 5 out of 5 by Best bed and pillows. The staff was warm and always nice. Every morning I woke up refreshed after a great night sleep on the great beds. July 29, 2014
Rated 5 out of 5 by The hotel has the best beds and the best elevator service. You wait about 30 seconds it's amazing. We had a wonderful experience at this hotel. The staff was the best part. They were very helpful this was our first time in New Orleans and we needed a lot of help on were to go. I highly recommend this hotel. It's close to everything, and if it's not you can ride the street cars they run right out side of the hotel on Canal street. We want to go back already. We had a very comfortable stay, the associates made you feel at home. August 21, 2014
Rated 5 out of 5 by GOOD STAY The only problem I had was the air conditioner in the room would not cool the room adequately. Other then that, no problems. August 25, 2014
Rated 5 out of 5 by Perfect Location The Sheraton on Canal is the perfect location. It is close to the tourist fun in the Quarter, as well as the Riverwalk area. Another great thing is safety. After 9:00 p.m. you have to have a room key to get on the elevator. That makes you feel safe. August 24, 2014
Rated 5 out of 5 by Comfortable We had a great stay. Nice rooms, comfortable bed. August 25, 2014
Rated 5 out of 5 by Sheraton New Orleans Great stay and high level of service! The room was comfortable and made for a good stay! August 25, 2014
Rated 5 out of 5 by Wonderful location, wonderful stay This hotel has recently been renovated. The beds and room were set up like a very sophisticated upscale hotel, and the accommodations were wonderful. I loved the recently renovated pool, the bed was amazing, and the security was excellent as well. If you are looking for value and a great place to stay close to everything, stay here. You will not be disappointed. August 22, 2014
Rated 1 out of 5 by not up to standard, worst exerience ever this was one of the worst Sheraton experiences I ever had. No platinium recoginition, bad room location (elevator noise), unusable internet (serviced from somewhere in Texas!), ... not to recomment. July 26, 2014
Rated 1 out of 5 by convention stay Hotel booked 2 conventions at same time. At booking did not specify beds were full not queen. rooms did not have luggage racks. Restaurant food was terrible and very slow--cold when we received it. Charged 4.00 for tea when she never brought it. was charged more on my card then what was on the screen when I checked out. Reception desk personnel were rude. Bartenders were great. Convention food was blah! Room was clean and confortable July 19, 2014
Rated 5 out of 5 by How Hotels Can Help You Survive Conventions The NOLA Sheraton on Canal St. was superb for conventioneers. Cloud like beds and spaciousness were winning key ingredients for the weary. Spectacular views from the 37th floor of NOLA and the Mississippi! The Canal St. Sheraton had the most gracious and helpful staff I've ever had the pleasure to meet. They made each guest feel at home. Excellent Starwood Prefered Guest program, superb benefits for members. Special thanks to the porters,they were beyond helpful with our luggage and hailing a taxi. Housekeeping warm and friendly as well. Observation: The leather chairs in our room needed a good dusting, other than that, very clean and welcoming. I wish there had been a refrigerator in the room due to traveling companions who needed medications kept refrigerated. I've decided that the Sheraton will be my home away from home! Thank you! May 19, 2014
Rated 5 out of 5 by A Wonderful Birthday Weekend My husband and I visited New Orleans to celebrate his birthday. The hotel is centrally located and easy to walk every where. Only a few blocks from Bourbon street or to Harrahs. The room was a nice size with a comfortable bed. We were on the 46th floor with a view of the strip. Can't wait to come back. August 21, 2014
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