シェラトン・ボストンホテル

  • アメリカ合衆国
  • 02199
  • マサチューセッツ,
  • ボストン
  • 39 Dalton Street
  • マップ

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Rated 3.9 out of 5 by 756 reviewers.
Rated 4 out of 5 by This hotel has a great location Shopping, dinning or casual walking around the city. It’s all there. September 2, 2014
Rated 4 out of 5 by Good location been here before but this time the failed I have stayed at this hotel already and usually it's great service this time it didn't meet my expectation and what I am use to. I booked online I rec'd and email to say if I wanted to upgrade to the Club floor I would get 40% off the upgrade fee if I emailed the hotel. So we did. When we got there they upgraded us but we had to pay the normal fee. The room they gave us had a terrible odour in it we couldn't even stay in the room. It smelled like rotten fish. August 28, 2014
Rated 4 out of 5 by Beautiful view Quick overnight stay in Boston, but the location is fantastic, close to Newburyport and Boylston street for shopping /restaurants. Close to Fenway and walking along the Charles River . Great pool/ lounge area with open roof and gym facilities. Lobby is very busy, due to conference facilities and bathrooms were smaller than most Sheratons I have stayed in. Overall a nice hotel that I would stay at again. August 29, 2014
Rated 5 out of 5 by Excellent SPG Recognition This hotel is convenient (attached to the mall and Prudential Center). Excellent lounge, upgrade, and Platinum recognition. Nice staff and hotel overall. What all Sheratons should aspire to be like. February 6, 2012
Rated 3 out of 5 by Mixed feelings When checking in, there was a long line. I was immediately approached by a staff member to apologize for their computers being temporarily down, and was offered to wait in the lounge with a free drink. This was an excellent response, and before our drinks were finished, we were told the system was up again, with no line. Our room had a wonderful water and city view, and was comfortable. However, 2 issues dampened our experience. From our first few minutes in the bar, we noticed an unusual amount of overly tattooed guests. As we emerged from our room dressed for the formal wedding that was the reason for our visit, we come to find that the hotel was hosting the Boston Tattoo Convention. While very tolerant of other lifestyle choices, I didn't expect this to be part of my Sheraton Boston experience. I was glad that I didn't have little children with me. The final straw was on our departure. We had paid the $49 for valet parking, and followed instructions to call for our car before leaving our room to check out. Well, 45 minutes later we were still waiting for our car. If we had self parked, we could have been halfway home by then. We had made plans to visit a nearby relative, but had to cancel due to the delay. While we were refunded the $9 extra for valet, the hotel needs to evaluate their system. September 1, 2014
Rated 3 out of 5 by Hotel is OK Had a two night stay this week. Used a "suite night" award to upgrade my room to a corner suite. At checkin the girl booked me into a deluxe room. After a while of uncertainty she realized she had opened someone else's reservation. She was very friendly but did seem a bit overwhelmed. Only two of the 6 elevators take you from the 25 floor to club lounge, which is a pain if your staying on a floor below the 25th. Lounge food was terrible. Had dinner at the Sidebar and the ladies bar tending were top notch and pleasant. Food and service was good. I assume the building is quite old, my suite bathroom was about the size of a closet. Floors, ceiling, and walls are thin because you can hear your neighbor talking and moving around. A/C worked well. Location is good if you want to take a stroll down boylston street. Had a fire alarm go off at 4:55 am and hotel evacuated. Manager left a voicemail on the room phone alerting me as to why and that he would offer 1,500 starpoints . He was honest about it, and the points posted to my account 2 days later. Hotel was clean and staff was friendly. August 29, 2014
Rated 3 out of 5 by First stay Room and bathroom were much smaller than expected, especially bathroom, tried to get larger room but none available with 2 beds. Took 3 calls to get requested fridge. Room would not cool properly, AC filter had to be changed. Stayed on club level. Club lounge WAY too small for # of guests, so crowded at breakfast and in the evening that food ran out, beverages not at all cold, and no place to sit to eat. Would not have paid extra for club level had I known this as it was not a good value given the drawbacks. Location excellent, housekeeping very good, conference facilities very good, staff pleasant and courteous but was given incorrect club lounge hours at check-in (he wrote it on key holder so no mistake on my part). But the small room and very small bathroom and club level facilities do not let me generally recommend this hotel. August 25, 2014
Rated 5 out of 5 by Excellent Stay! Location - perfect location with many convenient T stops, restaurants, proximity to the universities, Fenway and downtown. Service - above and beyond, hotel proactively upgraded us to a suite with a fantastic view of the Charles River and Fenway. Lounge - well staffed and maintained despite the crowds. I would prefer some hot breakfast items, but the breakfast was more than adequate, fresh and delicious. This will be our go to hotel in Boston for all future stays! May 21, 2013
Rated 5 out of 5 by Great Location - Great Service- Great Staff My wife and I stayed August 20 & 21 to celebrate our birthdays and our 40th anniversary. We used Starpoints and were treated with great respect. We enjoyed the valet parking, and the close proximity to Fenway Park where we attended 2 games during our stay. At check in Tarik was tremendously helpful and super efficient. Overall the hotel was tremendous. I especially enjoyed the pool! August 25, 2014
Rated 3 out of 5 by Good location Sheraton is located in an ideal area and overall the hotel is fine. There were a few features that were not up to par - like peeling ceiling paper in shower, and lack of magnifying mirror in the bathroom, but the amenities were nice and room was clean. I was disturbed when I ordered from the Child's menu at night and was told pancakes were not available when the menu clearly stated that they were. So ordered tuna sandwich which was supposed to come with carrot sticks or fries. I asked for fries - and was charged for them. How a $17 bill for tuna sandwich and small bowl of berries added up to $33 floored me. At checkout, the front desk person was very nice and removed it from bill - just a warning to watch out for room service billing and don't believe that things are available all day. August 20, 2014
Rated 5 out of 5 by Would highly recommend this hotel! The staff, especially Jennifer, were outstanding and helped us in so many ways to make my son's wedding a huge success. We had many guests stay at the Sheraton and everyone was happy with their rooms, the amenities and the helpful staff. Thank you! August 25, 2014
Rated 5 out of 5 by Supervisor Staff always helpful. knowledable, PLenty of staff to assist when needed. August 26, 2014
Rated 4 out of 5 by this sheraton is a best value for money While not at the level of the Westin or Meridien in Cambridge because of the older room facilities and bathrooms, this hotel is a gem in its location, great lobby and wonderful views of the Charles river in one of the towers. The breakfast is equally good. A best value for money in boston. August 24, 2014
Rated 4 out of 5 by Average look and feel but great staff Hotel has been redone but is very bland and unimpressive, Our room was ok but the bathroom was tiny. August 25, 2014
Rated 3 out of 5 by This hotel could use some improvements We upgraded to a suite for an additional charge. It wasn't as expected and not like other room upgrades we have had. The TV in the main room did not work and the bathroom fixtures were tired. Valet parking was overpriced. We probably will not return here. July 27, 2014
Rated 4 out of 5 by Boston Loved Boston and loved the hotel.facilities. Location was great. Room was a little on the small side & a little dark even with all the lights on. Same great beds though.. On the downside not once were we left enough coffee for 3 of us in the room.and before travel my email to the hotel contact was unanswered & I had to phone . August 23, 2014
Rated 4 out of 5 by Good Back Bay Location Close to everything you want to do in Back Bay. Love the area. The hotel was nice. I had read complaints about the rooms being small. It's just a place to lay your head. Get out and see Boston, and the size of the room doesn't matter. Enjoyed my stay, would return. August 23, 2014
Rated 4 out of 5 by concierge desk I sensed your concierge was somewhat "unhappy" when answering our questions and other peoples-a simple smile- would have made me feel more welcome and not as if I was some ignorant tourist who was bothering her-although we did get the answers we needed. August 23, 2014
Rated 5 out of 5 by I thought everything was perfect. It was quiet, I had a great view of the Charles River and the sailboats, everything was just right. I would ask one thing - very small thing - and that is a lot of SHINE products are left in my room of which none of them I used. I left them there in the bathroom unopened. But what I don't understand - for all the give-away stuff - there wasn't a shower cap. Like I say, small matter but I left mine at home because I figured there wold be one in my room. They're only about $.50 - rather cheap which is why I don't understand why you don't provide them for us in our room - so I made do by using a plastic bag turned inside out and hair-pinned to my head. Seems an inconvenience. Just thought I'd mention it - next year, I'll bring my own. July 29, 2014
Rated 4 out of 5 by Very comfortable large rooms Very comfortable bed. Hotel is close to lots of tourist attractions and shopping centres. August 23, 2014
Rated 1 out of 5 by Re-grout the bathroom in Room 636 Good day, I stayed at the Sheraton Boston in Room 636, 08.14-17.2014, while attending a conference. Please consider re-grouting the bathroom in Room 636. There appears to be some type of mold/dirt where the tile meets the top of the tub, along the right corner and halfway down the top right side of the tub. The appearance of the "black stuff" does not bode well for what is touted as a luxury hotel. Thank you for the opportunity to share my comments. August 18, 2014
Rated 4 out of 5 by South side remodel looks good Internet access worked well and no elevator issues as was the case in May '14. August 23, 2014
Rated 5 out of 5 by Great Hotel in a Great Location I had the privilege of staying at the Boston Sheraton for the last three months. The staff at this location is amazing and they truly value SPG members. I can not count the number of times they had fruit/ chocolate / etc. waiting for me when I walked into my room. The hotel is located at the Prudential Center so it is connected to a lot of restaurants, bars, other hotels, etc. Plus, it is steps away from Newbury St. Finally, the rooms are nice. They are your standard Sheraton rooms. However, the view from the higher floors of the hotel are amazing! The only thing to note is the bathrooms are on the smaller side but still manageable. You wont go wrong staying at this hotel! August 4, 2014
Rated 4 out of 5 by Great location and very courteous staff I took my three kids to a Red Sox game and we stayed at the Sheraton. Great location and the staff (all around) could not have been nicer. The beds were a bit uncomfortable (too hard) but the rooms were clean and well laid out. Also, the pool was good for the kids. I receommend this hotel to others. August 21, 2014
Rated 5 out of 5 by Boston Blackout I was a guest at the hotel during the blackout in downtown Boston in March. You see a different side of people during a crisis and I must admit I was very impressed with the professionalism of the staff. Safety first - I was greeted at the rear entrance by serious but polite security guards. Halls were lit with emergency lights and other common areas (rest rooms) had an ample supply of glow sticks to light the way. The hotel provided food and beverages (free food is good) and the staff was very friendly. I checked out in the morning after a comfortable (but dark) sleep and the woman at the front desk was extremely nice. I had the impression she worked the evening shift too. Other than the cold shower in the morning, it was a really pleasant experience. March 17, 2012
Rated 3 out of 5 by recent stay Our room was way too small. We tried to upgrade to bigger room and they said they could not. Coffee machine in club lounge sputtered and ruined my white pants. Bathrooms were waay too small. Club Lounge breakfast was overcrowded. August 21, 2014
Rated 3 out of 5 by Good hotel, stay marred by repeated fire alarms Room great, large and on a corner with views in two directions. Hotel well located for Back Bay/Hynes conference centre. Good selection of restaurants in the vicinity. My main issue is that the fire alarm went off two nights in a row, during my 6 day stay! This consisted of a loud warning repeated multiple times that there was an issue and further updates would follow, then after 5 minutes another loud announcement repeated multiple times saying that everything was OK. I appreciate that safety is important but I've never had this happen in other hotels of this (or any) standard. Not great if you have a business meeting the next day. July 26, 2014
Rated 4 out of 5 by Location Very well situated in the city, the Sheraton Boston is close to shopping, good food and walking distance to Fenway Park. Staff was very nice and a small error on my bill was quickly corrected. I would go back if I ever visit Boston again. August 21, 2014
Rated 2 out of 5 by Rm 2502 The bathroom didn't drain properly; so the entire bathroom floor was covered in water after each bath. I doubt this begun upon my arrival so why place a guest there? I couldn't return to the bathroom after a bath, and when dressed up because I'd be standing in water. I don't know how quickly the mess was cleaned up because I left the room each time I called for clean up but the hotel staff was quite polite. August 18, 2014
Rated 5 out of 5 by Club Level We had a very smooth check-in and found our room to be very nice, liked the furniture leaving enough room to move around, shower setup ok but all nice and fresh looking, great view and liked the internet for free in the club room. We too were confused with the idea of not using the club lounge for evening appetizers and when we went to the Side bar, we did not find a buffet but a menu with few choices. As it happen we end up eating light dinner there and it helped with our bill. Overall we had a great visit. January 31, 2012
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