Rated 3 out of 5 by travelman12 Excellent location
-excellent pool and gym facilities
-friendly housekeeping staff
-small rooms and bathroom
-poor water pressure in shower
-surly front checkin staff
October 10, 2014
Rated 3 out of 5 by JeffHSD "Confirmed" Reservation
I arrived for a conference at the Hynes Convention Center adjacent to the Sheraton. Our Executive Assistant had reserved a block of rooms some time in advance for the event and I arrived with a confirmation number in hand, linked to my SPG number, which I displayed in my SPG iPhone app. I'd also re-confirmed my reservation by phone 2 days before my trip.
When I arrived with a colleague, who also had a confirmed reservation, we were both informed that "the hotel is fully committed" and we were going to need to be put in another hotel some distance from the convention center. As both check-in staff used identical language, it appeared this had been well rehearsed prior to our arrival.
After some time insisting that this was unacceptable as all of our colleagues were already checked in to this hotel, the clerk supervisor went to speak to the hotel manager and put us up in rooms in the Sheraton. I was even upgraded to an executive suite.
The rest of the stay was mostly uneventful. However, in the room, the air conditioning unit was quite loud and sounded like water flowing through plumbing pipes as it cycled on and off, making the sleeping comfort average at best.
On the positive side, the housekeeping and room service staff were efficient and friendly, and the room was neat, clean, and promptly made up each morning during the convention events.
I've never been bumped from a hotel before with a confirmed reservation, and I have traveled quite a bit. I'm particularly shocked to have been initially bumped with SPG Gold status. The hotel is conveniently located near the Hynes, so if you have an event there, the Sheraton is worth considering, but my check-in experience makes it difficult to recommend as reliability is of key importance in one's travel experience.
September 13, 2014
Rated 5 out of 5 by ExtremelySatisfied One of the best experiences ever
From the beginning when Samantha, learning it was our first trip to Boston, put us in a high room with a beautiful view of the river, to the location of our missing gift basket, to the late checkout granted because of a noon meeting . . . the hotel showed us every kindness and consideration.
October 8, 2014
Rated 5 out of 5 by KimberlyJ Best Hotel in Boston
This hotel has everything you could possibly want or need. We stayed 5 nights and it was absolutely perfect. The Director of Front Office Operations, Alex, assisted with pre-stay details of our reservation. Mr. Lee, Front Desk Supervisor, checked us in. Both gentlemen were extremely helpful, polite and personable.
The room was very clean and spacious. We had a fabulous view of both the Charles River and Fenway park.
There were always plenty of taxis waiting outside the hotel if we needed to go somewhere outside of walking distance.
The Sheraton is within walking distance to Fenway park, tons of shopping and amazing restaurants. It also has a fantastic restaurant inside the hotel. We had dinner in the bar one night and room service for breakfast on the day we left. Everything was hot, quick and delicious.
I’ll definitely be back.
June 1, 2012
Rated 1 out of 5 by Jeremy1 this hotel staff was not helpful
I had an employee rate when I got there the front desk told me " I saw your rate but there is no confirmation of my reservation I called the person, he called and give the them the confirmation the say no he has to have a letter from his boss before they could accept it. it was $94/night and they decide to charge me $239.20/night they don't give point on my spg it was my wedding day I say ok whatever it was very disappointed that day
January 8, 2013
Rated 1 out of 5 by Mickey75 Wont return
In response to your email I am describing my evaluation of my stay at your hotel on Dec.1-3,2013 as very poor
When I arrives there was a line of about 30 people checking in, with only 2 agents at the desk. It took 15 minute to get additonal staff to the counter.
I asked for a room away from an elevator or ice machine and was told that was the case. I arrived at the room only to find it was immediately next to the elevator and therefore returned to the desk and had to change rooms.
Evidently the hotel policy is not to include pay movies on TV, which was not explained by a card in the the room but which I had to call about. Similarly no channel list was by the TV.
WORST OF ALL was the lack of any room WIFI access during the entire stay at the hotel! This was a major inconvenience.
When I come back next year for the same meeting, I will make sure to stay at another hotel.
December 4, 2013
Rated 5 out of 5 by CherylT42 Really good overall hotel experience.
This hotel is wonderfully located. The "T" was quick and easy to get to, having the Prudential Center outside one of the doors was great. Our room was oh-so comfortable; the size, the bed, the room amenities, the great view! Thank you Sheraton Boston, for being part of our fabulous first time visit to Boston.
October 6, 2014
Rated 3 out of 5 by Vw23 Disappointting
This is not our first bad experience here.The last time here the lady at the counter was rude and told us there was no upgrades available.When I complained to mangement he was able to upgrade us.Now that I turned Platinum I thought it would be better.But this recent stay we were put in a handicapped room that wasnt on club level and they changed to a suite that was had a high level of noise.
November 30, 2013
Rated 4 out of 5 by Val12 Nice hotel
Tiny bathroom but pretty decent hotel room. GREAT restaurant staff.
October 8, 2014
Rated 5 out of 5 by bazspazz Great Hotel for a Weekend Trip
Arrived at the hotel very early around 10 AM, which is about 5 hours before check-in and I requested if I can check in early and they gave me a pre-clearance and they would call me back when my room is ready. I explored around the area and I received a call an hour later that my room was ready. The deluxe bedroom was spacious and food at the hotel was excellent, especially local food such as the lobster roll and clam chowder. Great location as it is close to the downtown area and Cambridge. The shops and restaurants on Boylston and Newbury are minutes away by walking. Public transportation is walking distance away, whether it would be the Green or Orange Line or the bus to Cambridge or the Airport Express.
September 22, 2014
Rated 5 out of 5 by maw1 Perfect Location for conference
Please, if you are thinking of renting a car to get around - DON"T. Everything you need is right at your foot tips and definitely within walking distance. There is an ample option of various types of entertainment, restaurants, Whole Food stores, healthy eating, and places to indulge, like the Chocolate Bar. The staff is most accommodating and there is a serene feeling of safety. For a few extra dollars suggest the upgrade that includes continental breakfast and dinner (appetizers) all located in a lounge that can accommodate your small business meetings. I absolutely loved my stay, slept extremely well- usually I am in a hurry to get home, but every morning I woke up in an ergonomic bed with light sheets to a beautiful view of the Boston skyline. So yeah, I loved my stay
August 7, 2014
Rated 5 out of 5 by arcadia The Sheraton Boston Hotel is the Place to Stay!
The Sheraton Boston Hotel was my home base while attending appointments at Dana Farber. From the moment I walked in the lobby until the moment I departed, I experienced flawless service in a grand setting. The staff were eager to please, and the room was spacious yet cozy. I will definitely stay at the Sheraton Boston Hotel whenever I return.
October 23, 2011
Rated 5 out of 5 by Mmfgmc Great hotel, great location, great people!
Attended the FICP conference, was a great experience from the arrival to the departure
Service at the Front Desk was excellent, bellman and maids, even the Fedex Office
The hotel is a reflection of the GM, Angela, who seems to be very hands-on, professional and leads by example
Keep it up with the great job!
November 22, 2013
Rated 3 out of 5 by marinais Nice staff
The staff was very nice, especially Ms. Zahira Baydir.Incredibly helpful and giving a lot of attention to my needs.
October 6, 2014
Rated 5 out of 5 by Gene Excellent location for shopping, dining & conventions
Fantastic location with an excellent ambience. My only disappointments were that there was no coffee maker in the room when I checked in. It took 4 phone calls to get one an hour and a half later. The sink in the bathroom was extremely slow in draining - - badly in need of some 'draino' !! Bathroom is awfully small and I understand they are larger in another tower - - where is that? There were two used 'contact lens' on the floor when I arrived - and I don't wear contact lens - so they were not mine. So this means that the maid didn't vacuum the floor from the previous occupant. All-in-all - - my stay was excellent and I would stay again and highly recomment it to others.
May 3, 2012
Rated 5 out of 5 by Hollie157 Wonderful Staff & Location
The staff at this hotel went above and beyond to make our stay enjoyable. Tara checked us in and gave us a complimentary upgrade when she found out we were there celebrating a birthday. It was also a great location, with quick access to shopping and restaurants. By far the best stay I've had in Boston yet.
January 26, 2013
Rated 5 out of 5 by FreddyBoy Great venue for Conferences
@nd time in bean town for a major conference at the Hynes Center. Everything is right there and the sheraton is the most conveniently located for the Hynes, even when it is cold out (walkways make it possible to access everything without prolonged outdoor walks if you prefer. Great walking around outside though and the weather was perfect for that this trip in September.
Sheraton Dalton Street is great. The only thing I would improve is the lobby, which has no intimacy to it, and the Starbucks should have comfy chairs like every other Starbucks I use.
September 22, 2014
Rated 1 out of 5 by Stormy65 I would not return
My husband and I travel a lot
We had booked 2 months in advance and we got a horrible room by the elevator and ice maker.
no alarm clock
Complained they could not change our room
Pink tile in bathroom had mold on grout
March 22, 2013
Rated 3 out of 5 by foxylol why bother with concierge lounge
we were put in a terrible room to start, despite the fact that we would be there for 5 nights! crowded and miserable view. we switched to a better room. the "lounge" was sad, not stocked with any meaningful amenities, -- really pointless, low end breakfast, very low end cocktail hour. room service was fine. good breakfast. good cocktail lounge downstairs. we should be reimbursed for the pretense of access to exec lounge.
August 13, 2014
Rated 3 out of 5 by obiWannkenobi Inconvenient for a business traveler
Great location, staff was very friendly, but there were at least two major things that would keep me from returning to this Sheraton location while on business. First, there were so many conferences and events at the hotel during my stay that it was too crowded for me to even take an elevator. At times I waited 15 minutes to get into an overly crowded elevator. When I have luggage to carry and appointments to be at this is very inconvenient. Second, I shipped two packages to the hotel, and was told at the front desk they couldn't take the packages to my room without charging me because there was an actual FedEx office in the hotel. I thought this was odd an inconvenient, but was even more upset when I went to the FedEx office and was informed that I would have to pay JUST TO PICK UP MY PACKAGES. It cost me $30 for the FedEx employee to hand me my packages. He told me it was for my "convenience" that the FedEx office was located in the hotel... Convenient? Convenient is every other hotel I've stayed at that delivers my packages to my room, for free. This was disappointing, and I blame the hotel for bringing this service in so that they could free themselves of the work.
November 8, 2013
Rated 2 out of 5 by cathyability HORRIBLE EXPERIENCE
We secured five rooms for five nights and from the start had issues. The woman next door to us flooded her room and the hallway. We had to switch to another room on a different floor. We had no power in our room due to flood. The "upgrade" that was promised over the phone was worthless. The key did not work in the room with free breakfast and happy hour. The happy hour was not free, you pay for drinks and food was terrible. The gift shop was always closed. The Starbucks is understaffed and the restaurant was expensive and just average. All together a terrible experience. Will never stay there again.
September 11, 2012
Rated 2 out of 5 by overlandsolo Tired room; disappointing service
I spent two nights in early October, 2013. While the location is good, my room needs a makeover and the service was disappointing. Three times I tried to get assistance in the lobby, either at the concierge desk or front desk, and the sites were either vacant or lines were long. (I did successfully get a map at the concierge desk.) Twice I tried to get a cab at the entry. Once was a long wait (for the bellman to arrive, and then for the cab to arrive). The second time I simply whistled for my own cab. Sheratons used to be my staple lodging, but the excellence and value have disappeared.
October 13, 2013
Rated 1 out of 5 by Nick2013 Unacceptable Wait Times
At least employees were friendly when you were actually able to talk to one. However, service was non-existent. Lines were beyond unacceptable. All hotel services were ridiculously understaffed. I waited almost 30 minutes to check in - then upon arriving at my room, it hadn't even been cleaned. I complained and did receive a different room.
Throughout the entire stay, every time I walked through the lobby, there were always many guests waiting in line (normally 10+ guests and only 1 person working the desk). Phones were constantly ringing in the lobby, going completely unanswered.
I never received my bill prior to checkout as expected. So, I went to the lobby to get a copy. I unsuccessfully waited in line for 10+ minutes to receive my bill (the line was 10+ people) and the line never moved as the same initial person was still being served (once again only 1 person working the desk) so I gave up, dropped my keys in the box, and hoped I wouldn't be randomly overcharged for anything. I then went to have my luggage stored by the Bell captain. I waited 15 minutes before even seeing an employee along with the 20+ other people waiting. There were also 30+ pieces of luggage just sitting in the middle of the lobby. I saw people walk up and walk off with luggage (not sure if it was theirs and they gave up waiting or if they decided to steal some - the hotel wouldn't know either way because there was no one around). At the end of the day, I had to wait another 15-20 minutes to get my luggage back.
I really wanted to complain to someone in person, but I was unwilling to wait over an hour to complain about having to wait an unacceptable amount of time. One could argue (poorly) that due to the Biomaterials Meeting as well as local Marathon events that the hotel was going to be busy. I could have predicted that as well and if it looked like the hotel was making a reasonable effort, I would have understood having worked in the restaurant / hotel industry while younger. But having 1-2 employees working the desk checking in / checking out guests for a hotel of 1200+ rooms is not only poor planning, but poor management, service, and completely unacceptable for a 4* hotel.
April 16, 2013
Rated 4 out of 5 by Manusman Continues to be a good choice....
Positive: Room cleanliness was impeccable every day. Food and service is prompt and on par with expectations towards an upscale urban hotel. This continues to be a good choice but there are alternatives near by.
Negative: The AV support person for conferencing (Gardner Room) could not figure out digital projector problem. High percentage of employees (telephone receptionist, valet, wait staff, bell staff) for whom English is a second language made me feel less welcome nor comfortable.
September 21, 2014
Rated 2 out of 5 by JohnDoe6 No Heater!
My room sat at around 62-65 degrees at night. After the first night I asked the staff to take a look at the heater in my room and was told that the heater would not be turned on until the end of October. The staff was curtious and did provide extra blankets but unfortunately that was not enough. I will not return to this location. For the price of the room I shouldn't have to freeze all night.
I have stayed at Starwood Hotels all over the world and must say I have never encountered this issue at any other location but perhaps I just don't travel to that many cold cities.
October 7, 2013
Rated 4 out of 5 by Janinee3 Hopefully transformed for next visit
Having stayed there many times in the past on those so comfortable Sweet Sleeper mattresses in a nice clean room, I was surprised how rundown the rooms have gotten. The oh so Sweet Sleepers felt like they were put in boxes with sheets over them. Sheets with hair I may add. The bathtub had chips in it and the room smelled like mildew. This was a club room which supposedly was updated. They switched me to another one which was exactly the same. Finally I was switched to the top floor suite which was 100% better. The air was fresh, the mattresses Sweet, and the room was squeaky clean. Well, I didn't know I was reserving a room during renovations so hopefully the hotel will be as good as new soon. Location is the best!
January 7, 2014
Rated 1 out of 5 by NeverAgain456 Did not get room we booked
We booked a double room with 2 double beds for me my wife and teenage son 5 weeks prior to arrival. After a long day of travel and visiting colleges in the area we checked in only to find out the room we booked was not available. Tired and hungry it seemed we had no choice but to accept the free valet parking as a token and a cot put in our room for our son to sleep on. After unpacking we grabbed a quick bite to eat in the lounge area and ordered some apps to hold us over until dinner. My son and I ordered sliders, horrible, stale bread and small dry burgers that my son said seemed like they were just microwaved. My wife had a salad which she said was fine. $72 dollars poorer ( with tip, service was good ) we left to rest up and get ready for dinner. After dinner at one of the local restaurants the COT was left in our room, unfortunately for us to figure out how to unpack and set up. 15 minutes later after a frustrating call they were unpacking it and setting up for us. Nothing like coming back from a nice dinner to have hotel staff in our room while we watched them unpack and set up a cot we never wanted in the first place because we did not get the room we booked. Room were dated, carpeting stained, terrible view from our 19th floor room. Overall this was my first and last stay at a Sheraton Hotel. Very disappointing with the only consolation given was free valet parking.
August 16, 2014
Rated 4 out of 5 by Penny14 Parking is frustrating.
In July, I stayed at this hotel while attending a conference. The location of the hotel is ideal for sightseeing and is in close proximity to a variety of restaurants. However, parking is ridiculously priced. Forget about driving anywhere once you park in the parking garage. One night, we decided we wanted to drive to Wahlburgers - we were charged $78.00 for 28 hours of parking. Needless to say, our vehicle remained in the garage for the rest of our trip. 5 nights of parking cost us $228.00 - although a sign at the entrance of the garage offers monthly parking for $130.00. Hotel should offer a break for their patrons who are staying more than a few nights.
August 22, 2014
Rated 5 out of 5 by Dave46 Wonderful location & creature comforts.
The $49 to park my car overnight was a bit much but the hotel was to die for in terms of it's location for shoping, the Sox's game & the comfort of the hotel room.
September 28, 2014
Rated 5 out of 5 by gt12345 great location and service
the hotel was in a great location - staff very helpful
September 29, 2014