Rated 5 out of 5 by JoeySD Will Stay Here Every Trip to Seattle!
We stay with Starwood Properties often and I must say this was one of our best experiences! Staff was friendly, the lounge/restaurant was awesome, the room was great, can't think of one thing I would change! Well a whirlpool in the gym/pool area would be nice ;-) Keep up the hard work, see you next time we are in the area!
August 19, 2014
Rated 2 out of 5 by parkitat18085 could not get to car
stayed at the Seattle Sheraton for two nights. Bed was extremely soft and caved into the middle of the bed. Could not sleep in the uncomfortable bed. Could not get to my car without staff help and then another tip to pay.
The staff was nice and kind.
August 19, 2014
Rated 3 out of 5 by JW1973 Total Rip Off
I am extremely unhappy. I paid extra for a package which included a gift card after our stay. Only to be told after our stay that the hotel knows it can take up to six weeks to receive the gift card. The hotel room was nice and clean, but the pool wasn't heated properly and the "hot" tub was not heated more than luke warm. We were told parking would be $35 for overnight valet and were then charged $43 + tip. All in all I would not stay here again and I would not recommend it to my friends.
December 13, 2011
Rated 5 out of 5 by Beri Great Hotel
Centrally placed and comfortable hotel with a professional crew.
August 20, 2014
Rated 3 out of 5 by spazot Close to Everything, but expensive
This hotel is in walking distance of many tourist attractions & shopping. Valet service is very pricey & the beds are on the firm side.
August 19, 2014
Rated 5 out of 5 by Tiffini888 Great hotel, location
The hotel is perfect. Staying here again reminded me of what a perfect location it is in Seattle as well. Rooms are comfortable and quiet. Starbucks coffee in rooms (thank you) is appreciated. Will stay again.
August 18, 2014
Rated 5 out of 5 by pdxpixie Great downtown Seattle hotel
Very nice hotel, reasonably priced for downtown Seattle and very close to our sightseeing destinations like Pike Place Market, the aquarium and waterfront.
August 18, 2014
Rated 4 out of 5 by Ponch145 Great place for a get away
Great central location for a visit or business trip. Shopping, restaurants and Pike Place all within walking distances. The rooms are large, comfortable and quiet. The staff were very friendly and helpful.
We love this hotel and would stay there anytime.
August 17, 2014
Rated 2 out of 5 by sealiz Much better hotels in Seattle
It doesn't appear as though "bad" reviews are posted but I feel compelled to "warn" others about how poor this hotel is. No recognition/upgrades are given as a Platinum member, doors slamming, paper thin walls, staff who could care less about any customer. Definitely a convention hotel, good location in Seattle, but really poor staff and total lack of customer service.
July 28, 2012
Rated 4 out of 5 by BusinessTravelAug0914 In walking distance to great attractions!
We really enjoyed our stay at the Sheraton Hotel in Seattle, Washington. The location of the hotel was great (very close to major attractions and we walked and/or took the Link to almost everything). We're Dodger fans but we went to a Blue Jay/Mariner Game one night and we walked from the Hotel to the Link station...it was so easy. We also walked down to the Public Market daily (10 min walk).
August 14, 2014
Rated 3 out of 5 by dexter01 ok hotel but need free wifi in the room
add free wifi in the rooms at this price point one would expect it.
August 17, 2014
Rated 5 out of 5 by Butch56 August traveller
The hotel staff were excellent and very pleasant. The hotel is conveniently located near the end of the Light Rail which is far better to take from the airport than a cab or shuttle. It is also next to the convention center and within walking distance to many downtown sites.
August 14, 2014
Rated 3 out of 5 by WWL1 SPG Recognition Lacking
At check in, the SPG staff person was handling a non-SPG guest. I went to the regular line. That person did not offer a room upgrade nor tried to explain why a room upgrade was not available. The hotel did not seem to be booked. This was quite disappointing.
December 9, 2012
Rated 4 out of 5 by LYOR Good experience overall
The Hotel is located in a very central location. Room was very clean and staff were friendly. The Club Member Lounge, though, was quite disappointing. It was small and snacks weren't very good. Compare to other Sheraton Hotel Club Lounge, it was under performed. Also, some items on our stay were double charged. However, I still give it an overall rating of 4 because of the location and actual room. Some details of their service need to be improved.
August 11, 2014
Rated 4 out of 5 by Donkey Service
Hotel understaffed on check in for our business check in
When we book 500 plus rooms you need to have all check in lanes staffed for 2 days
Bar service staff 2 scheduled at bar at night to handle our crowd no floor waitresses on duty
20 minute wait for drinks
Majority of our staff just walked away and went elsewhere
How can you miss this in your planning
We stay at same time every year and fill your hotel rooms
You were missing thousands of dollars in bar sales per minute on Wednesday night from
8pm to close
August 8, 2014
Rated 4 out of 5 by ed75 Excelent location
Perfect location if you have a meeting at the convention center (one short block walk)
August 15, 2014
Rated 5 out of 5 by GregR Excellent, Excellent, Excellent!!!
We stayed one night at the Sheraton Seattle after our Alaskan cruise & before early flights the next day. We reserved two rooms & arrived at the hotel around 11am just expecting to drop off our luggage with the staff & head out to lunch. Much to our surprise a room was already available - a gorgeous suite with two rooms that connected to a parlor with a wet bar, living room and dining room.. (THANK YOU!!!!) We were fairly worn our from our cruise so we took a Flat Rate cab to Pike's and ate at the Crab Pot for dinner. My mom & Mema had to leave at 6am before breakfast but they had coffee and quick bites for them in the lobby. Our flight was a little later so we headed up to the Club Lounge where they had a pretty decent spread of fruit, yogurt, boiled eggs, oatmeal, and coffee. The only odd thing was that we received a bill at our table for $0.00 but a place for a tip. We have been to TONS of SPG hotels and never received this in a Club Lounge before - we normally tip a few dollars or more when the lounge employees are extra nice. All in all this hotel was great, wish we could have stayed longer to check out other amenities!
June 12, 2013
Rated 1 out of 5 by Nans NEVER AGAIN
I have been coming here every year at Christmas for the last 12 years. Was also under my previous name DeRosier. I made my reservations in August for a room to sleep 3. At the time I was told we would get a room with 2 beds and a pull out couch. Well we got bumped because of the Apple Cup. We have decided to go to Bellevue from now on. Jeremy did give us the credit for the difference, but we will never ever stay at the Sheraton again. Every year there is something that goes wrong. I was still going to be charged the higher rate even though we ended up with the same kind of room we always used to get. That is why I made reservations for 3 places to sleep. We had to ask for manager finally, after arguing with 2 other people.
November 30, 2011
Rated 4 out of 5 by PepperHot Weekend In Seattle
The hotel was in a perfect location and we had a quiet comfortable room and the hotel staff gave excellent service. We were in Seattle to celebrate my birthday, see a show at the 5th Avenue theater and take in a baseball game at Safco.
The valet parking left our car with a bump on the front passenger side but ACE parking said it was not done on their watch so we will have to get that fixed.
The pool was too hot for comfortable lap swimming and I think the hotter temperature encouraged the alcohol drinkers than hung out in the pool with their beverages in the afternoon.
I would stay there again but not use the vale parking.
July 24, 2014
Rated 5 out of 5 by Steve747 Outstanding Holiday Stay!
The very best Seattle has to offer. Attention to detail at every corner. Really a terrific hotel.
December 29, 2011
Rated 5 out of 5 by Gene54 I will come back
This was my first stay at this property. Really liked room 1854, and the attentiveness of your staff- in particular Mr. VanderPeet's assistant (shame on me for not remembering her name). I already made my second reservation for September 2014 and sincerely look forward to coming back, this time with my wife.
August 12, 2014
Rated 4 out of 5 by Kamu Great location
Lovely hotel, close to Pike Place, shopping and public transport.
August 14, 2014
Rated 5 out of 5 by Yorkville Well located, great service
The hotel is well located with a great staff.
August 14, 2014
Rated 3 out of 5 by TexasGuy Copy of review I wrote on Tripadvisor
I usually write reviews for great places or for very disappointing experiences. Here goes my review for a fairly mediocre business hotel experience.
I picked the Seattle Sheraton for a last minute business trip primarily for its location and proximity to my meetings. The lobby is nice and checking in was painless. The room was exactly as expected - your standard box hotel room. Now, the bed was unusually comfortable and comparable to higher end hotels. All things being equal, a comfortable bed is probably my number one factor that distinguishes one standard to hotel to another.
I was disappointed with their internet access, a key need when away on business. I usually seek hotels that include internet access in their rate, but when you pay $10+ per day extra for access you at least expect a good connection. Not here. I barely got above 1 Mb/s on their line. To give you an ideal, I get that on my phone and at home I get 20Mb/s. It was not adequate.
The barely warm shower – A few weeks ago I had a business trip to a very remote area of Colombia. I was surprised that even that one star hotel in Colombia had good hot water. Now, when you are at a Sheraton in Seattle, you expect hot water. Not here. I was shivering as I took my shower. Shaving with luke warm water is even worse.
Mediocre at best and that is only because of the great bed and location.
December 12, 2011
Rated 4 out of 5 by SaraSLC Great Location and Hotel
You can't beat the location of this hotel. It's an easy walk to all the downtown attractions and Sound Transit has a stop just a block away. The room was very comfortable and the fitness room was fantastic.
August 12, 2014
Rated 2 out of 5 by Marco2013 Poor service
I travel to Seattle on business a lot, bit this Starwood property does not apparently want my service. I am not tested as a platinum level guest should be; rarely am I upgraded, and I have never been upgraded to a suite. On my last Visit, I had exceedingly poor service at the club lounge. The attendant never recognized me even just to say hello. He never came by to see if I wanted to drink order or anything of the kind. I wrote up a negative comment card and left it with the concierge desk, And at no point during my two day stay, did management ever address the poor service shoot nor the concerns that I raised. That is just poor service all around. There are other properties that would likely appreciate my patronage more than this hotel has shown me that it does.
November 4, 2013
Rated 4 out of 5 by Vortex2014 Good hotel in Seattle
Very good hotel in the middle of town.
August 12, 2014
Rated 3 out of 5 by JohnInEverett Just not as good as before
For eleven years I have taken my family to the Sheraton the first part of December to see a show and do Christmas shopping. The last few years we've been staying two nights and taking advantage of the Macy's Holiday Shopping package. Every year we have a great time and look forward to doing it all over next year.
But this year was different. I made reservations back in September/October for our stay in December. No problem with reservations. But when we arrived at 3:30pm on the day of our check-in (30 minutes after the check-in time), we were told the room was not ready. They went ahead and checked us in. Part of the Macy's package is you receive a gift card for each night you stay. We had reservations for two nights - so two gift cards (which is how it has been in the past). The guy at the desk only gave us one gift card. I asked him about it and he said it was one card per room booked. I explained the deal was per night and not per room. After some back and forth, he looked it up and realized his mistake and gave me another card. I should not have to explain the details of their promotions to the check in folks. Anyway... they took my cell phone and said they would call when our room was ready. Should not be more than an hour. We left our bags at the Bell desk and walked around the city. After an hour we came back- though we didn't receive a call. Still no room available. He said he would call us as soon as it was ready; that it shouldn't be much longer. We decided to go for dinner across the street. Still no call while at dinner. We came back a little after 6:30 to get a room - which we needed because we had tix to a show that started at 8 and needed to change. This time a young lady helped us. I explained the situation and asked if our room was ready. She looked at the computer for a while and then went in the back. After about 3 minutes she came back and said our "traditional" room was ready and started to process the keys. I stopped her and told her I made reservations for a "deluxe" room. She looked a little blank and went into the back again. About 5 minutes later she came out and gave me card keys to our room. To quote a Seinfeld episode, "it seems they are good at taking the reservation, but had some trouble keeping the reservation." Once I make the reservation I trust they can be competent enough to know the details without me having to argue with the front desk to get what I already reserved. And I was disappointed that no one wanted to make it right. When I said I was going to go to dinner while I waited for my room an offer to comp part of my meal in the hotel restaurant would have been nice, and would have gone a long way.
The location of the hotel is good, and my kids love the pool. Our view from the room was nice overlooking downtown. I agree with previous posters about valet parking. As much as they charge per day and not having a self-service parking option, it seems reasonable that I should be able to call down for my car.
We'll do our annual Christmas trip again next year. But I may look at what other hotel options are available downtown.
December 6, 2011
Rated 2 out of 5 by warning avoid room 3217 and skip the club level
avoid room 3217. it is directly adjacent to the club level service area. noise, noise noise.........
the front dest is overwhelmed. plan to stand in line to check in.
the club level was disappointing. breakfast was just ok, and the afternoon offerings were dismal. and they charge you for drinks! yes that is correct. no complementary wine or beer. so, what's the point?
i doubt that they will print these comments. but just in case they do, take notice.
August 5, 2014
Rated 5 out of 5 by Joanne43 My Best Sheraton Experience
I have stayed at many, many Starwood Properties all over the world. This was the best experience I have ever had at a Sheraton Property. The location, service, recognition, amenities and ease of travel made this routine long weekend holiday so much more. From the moment I stepped up to the reception desk to the time I had to leave it was the perfect escape. The club level ambiance, food selection, and personnel were amazing. Much more than you would expect. The upgraded room was over the top in layout, convenience, and luxury. I was already planning my next stay here before I even left. Will definitely make this location my go to getaway. Thanks so much!
January 16, 2014