Rated 4 out of 5 by Pat7 Decent hotel that could use better parking, valet
Very good hotel that meets and exceeds expectations. Just don't check in when it's busy as staff are brisk and forgetful, have a drink in the bar and watch the line up go down... Then check in as there more attentive.
Valet is horrible, it's outsourced so they could care less. Waited next to the car for 15 min before being served, had to walk in and ask they guy behind the desk and even he didn't seem to know what he's doing, even when speaking french (yes I want to park my car and yes I want YOU to do it) .
Real sheraton staff are very present in both languages but you will get further in French.
August 11, 2012
Rated 5 out of 5 by SilverGirl My go-to hotel in Montreal
I generally gravitate to Le Centre Sheraton when I go to Montreal. It's clean, conveniently located and staff are very knowledgeable.
This time I didn't sleep well because the mattress was sloping (probably due to guests always sleeping on one side) so I did suggest they rotate the mattress as I was checking out.
You can count on this hotel for some convenient features - plenty of sockets to recharge your electronics, digital room temperature controls, great bedding,a small coffee machine, good lighting and more. I definitely recommend this hotel when visiting Montreal.
July 2, 2014
Rated 5 out of 5 by Saratogian Luxury surroundings/pet friendly
Wanted to bring our dog; other hotels charged extra fees, this one worth the extra base price (with no extra pet fee), as the hotel, rooms, and features were very nice. Did not give us a lower quality "dog room". Very nice pool and fitness center. Attractive lobby, restaurant, bar. Fast elevators. Wanted to go to a nice french restaurant nearby, and tried leaving our dog alone, but when she barked we decided that wasn't right, so we opted for room service (we almost never do that) and we were very pleasantly surprised by the good food and great service. It is not real close to the attractions of Montreal, e.g., 20 blocks/1 mile to the Old Port area, but that was OK. Museum of Fine Arts not far. Very pleased with our stay.
October 13, 2014
Rated 4 out of 5 by Justme Montreal - a second home
I have stayed in this hotel for a cumulative number of nights in excess of 200 over the past years. This past year I have about 140 nights.
This hotel is like a comfortable pair of old shoes. Nothing shiny but comforting. For the most part the staff and great.
The Heating and Air-conditioning is not great. Many of the units sound like jet planes taking off. That said if you get one of the rooms with a moderate sounding unit you are good.
The gym is one of the best gyms in a hotel I have come across.
I keep staying here as it is a good balance of value and comfort.
May 3, 2013
Rated 4 out of 5 by MHOH46 Great Downtown Hotel
Great staff, location, room, comfort, and overall experience. Staff was extremely helpful and the facilities were very clean.
October 27, 2014
Rated 3 out of 5 by a4a59344 Front Desk Staff Problematic
I am an SPG Platinum for the past 9 years and have stayed at numerous properties including this one before. I have never before been treated with such disrespect by a front desk agent as I did at this hotel. After waiting in line to check in, when a customer left the counter agent and she was free, I moved from the line to the counter. The agent looked up and told to "get back in line until I was called" no please, no explanation, just get back in line. I was shocked and upset enough that I shared my experience with the front desk manager the next day. Perhaps the agent was just having a bad day and took it out on me. If not, she needs to find another occupation no dealing with customer service as this reflects very poorly on the Sheraton chain and SPG.
October 14, 2014
Rated 5 out of 5 by Jayso A great Experience
As a platinum level SPG, this property is very special. The Staff is one of the best and the location is ideal
October 26, 2014
Rated 4 out of 5 by Grizzly660 This hotel does have great features and it is in a prime location.
Overall I had a very good stay.
October 26, 2014
Rated 4 out of 5 by wenonly1 Very nice hotel
I stayed there for three nights with two full size beds sharing with my friend. I checked in and asked for a two bed suite, the guy told me that there are only few suites with two beds but they all sold which is quite understandable. I enjoyed our stay, the club lounge was very nice but the service needs to improve (it took me 15 minutes to order two beers because the bartender there was too busy chatting with another guest to notice my existence ). Very busy swimmng pool but great facility. Nice lobby bar, typical hotel price. Ovrall great stay.
April 29, 2013
Rated 3 out of 5 by teamcook THOUGHT THIS WOULD BE WORLD CLASS
To my surprise this hotel closes down it's restaurant and room service menu at 11 p.m. having travelled extensively and stayed at many other hotels and Inns I found this an aweful surprise. The shower in our room had a shower head more suited for a person below 5"6" tall; being 6"4" i almost had to bend in half inorder to get my head wet, again unacceptable. Third the server on the 27th floor lounge tried to take the plate away of one of my guests while she was still eating, I was horrified. and lastly the valet who brought our car up on sunday was being followed unkwon to him by my best friend and also a guest; the valet was spinning the tires on our car! and racing to the valet entrance, in total I will never ever set foot in your hotel again.
April 22, 2013
Rated 1 out of 5 by Bobby5555 Rude staff, no SPG recognition
I stayed with two other friends. We're all in our mid twenties, but I've been a platinum member for over a year, and my two friends are gold and platinum. There was a mixup about our booking when I arrived, and the manager essentially told me to call some 1-800 number if I wanted to complain saying "I've done enough for you". All our interactions with staff were just horrifying... maybe because of our age? Or because we used our points for the stay? But we're respectable young professionals - the least they could do is respect us back. I will never stay at this hotel again, and honestly the weekend itself was such an eye-opener that I'm not rushing back to the city anytime soon. Starwood continues to test my loyalty, as soon as airbnb gets a rewards program I'm gone.
May 20, 2014
Rated 3 out of 5 by JMHny nickel and dime
$3 for the bellman to store your bag is an insult to customers - the $6 for storing two bags for one hour is what I'll remember about the hotel
October 22, 2014
Rated 1 out of 5 by RWar Abysmal for a Sheraton but good location
My partner and I stayed at this Sheraton last week. We were put in a room that had a door to an adjoining room, and we could hear EVERYTHING that was said, every step, every rustle from the that room. We couldn't sleep. They weren't being particularly loud or obnoxious, which is why we didn't want to get security involved, though we did call downstairs and were told to bring it to the manager in the morning. It was the strangest phenomenon. I'm surprised a hotel of the Sheraton's supposed calibre would allow this. I have to say, I have been staying at hotels, both better and worse, for more than two decades now and never have I encountered this problem. The management was disbelieving and unhelpful the next morning, providing us with very few options other than giving me rewards points on my Starwoods Preferred Guest card. She was also rather short. No reflection upon the other staff; they were cordial and helpful for our stay. I would only stay there again if there were no other options in the area.
August 11, 2014
Rated 5 out of 5 by soph excellent room,service, location
courteous service, great lobby, clean room, great pool and gym, best location, close to downtown for great shopping, bell centre and mcgill university
October 21, 2014
Rated 3 out of 5 by Goalie Great Location / Good Hotel
I stay in Sheraton hotels fairly frequently and I usually have no problems. When I arrived on Super Bowl Sunday approx 5 pm I had 2 rooms and only one was ready. I used my upgrades for suites and they said to come back. I returned in an hour and it still wasn't ready and they said they were cleaning it right away. I was then given another room which was sub standard and said I will wait for the room they promised so finally after the Super Bowl they had my room ready. Approx 10 pm. I was not happy.
February 6, 2014
Rated 4 out of 5 by Jackie27995 Great Location
This hotel is in a great location
October 22, 2014
Rated 5 out of 5 by VirtuousDeb JASNA Event
Just returned home from the Jane Austen event hosted at this hotel. The rooms were well stocked, clean and comfortable. I used the pool several times over my 6 night stay and it was very nice to have available. Both the bar and restaurant staff were friendly, tolerant, accommodating and just overall good people. I enjoyed my stay very much, thank you for making this event so enjoyable for my companion and myself!!
October 15, 2014
Rated 4 out of 5 by SDRIFT Stay
Recently stayed at Sheraton in Montreal. Was supposed to be for 2 nights but due to a family emergency I had to cut my trip short and return. I called the reception at 2 PM who transferred me to the supervisor Larissa. She said there will be a penalty of 50% of the room rate. I suggested that since the room had not been cleaned for the day, could it be a late departure? She stated that the hotel was sold out and they had to decline people for the stay and hence the penalty. I accepted it, however before checking out, I logged on to the reservation right after my conversation with her to see if she was right. To my surprise the hotel was not sold out and there were plenty rooms available for that day. I did not mind paying the fee but it left a bad taste in my mouth. Will not stay there again.
June 10, 2013
Rated 4 out of 5 by montrealTrip A solid four.
It's not a flashy hotel, but it has everything you might want in a three-night stay. It's a bit plain, I saw a few minor signs of wear and tear in the gym, but it was great for the price.
Room service breakfast was excellent. Club breakfast was decent. Staff was polite and cheerful. Location is convenient, but not very scenic.
I'm sure there are better places to stay in Montreal. But I'm also sure they're 100-200 extra dollars a night. You decide what you want to spend your money on.
October 21, 2012
Rated 1 out of 5 by SusanM66 Lifetime Platnium and this is how we are treated??
I am a lifetime Platnium member of the Starwood Preferred Guest. I have stayed > 50 nights per year for > ten years at Starwood Hotels. I recently traveled to Montreal for work and my husband accompanied me. I went to the office and he went to the hotel to check in. He was advised at 1pm the room was not ready but that a suite had been set aside for our stay and that the room would be ready at 3. At 3...still not ready and he was advised that 'the guest from the night before was platnium so we have no idea when he will be leaving'. He advised we were meeting at 5 and asked if he could have the room by then...no was the answer. So he asked to be placed in any room...When I returned from work, I spoke to the front desk manager who offered to move us to a suite the next morning....guess what? 5pm the next day....the suite was not ready. No apology, no explanation...If you are looking for customer service, this is not the hotel for you.
September 30, 2012
Rated 2 out of 5 by AndreaB I'm not impressed
For the price that I paid, this hotel failed to meet my expectations. In this price range, I would expect a warm welcome, modern CLEAN rooms. The carpet in the room (#2824) was worn and the decor was in need of refurbishment. The washroom was not cleaned with attention to detail, and the first thing I found when I arrived was a long dark hair under the water glasses on the right side of the vanity. The shower had some mildew, and the vanity magnification mirror had make-up all over the back of it. I will not be returning to this property, it was underwhelming and not clean enough for the astronomical amount that I spent to stay the night.
August 11, 2014
Rated 5 out of 5 by JHoegler Excellent Hotel and SPG Recognition
I stayed at Le Centre Sheraton for a close friend's bachelor party, where I booked an Executive Suite and four Junior Suites to accommodate our large group. Due to my Platinum SPG status, the hotel upgraded our Executive Suite to the Presidential Suite - the nicest room in the hotel. We were blown away by the upgrade, room, and staff service. It was a memorable trip for us and much of that was due to Le Centre Sheraton. I'd highly recommend this hotel.
April 1, 2013
Rated 4 out of 5 by businesstraveller28 SPG Lounge
Being a Platinum member it was great getting a room upgrade, however, what was extremely frustrating was that the elevator up to the 37th floor to access the lounge can only happen on one side. Therefore, it took me over 15 mins to wait for an elevator door to open on the correct side so that I can reach the 37th floor, as the other side only reaches the 36th floor. I mentioned it when I checked out but how can they fix that problem is a mystery.
July 31, 2013
Rated 4 out of 5 by Steamer1969 Hotel Great...room not so much
The hotel was great but my room requires some fixes. The tub floor flexes, the stopper in the sink doesn't hold water, and the bed sheets were rough.
October 18, 2014
Rated 4 out of 5 by RJretire Sheraton club rooms slipping
We usually travel to montreal twice a year, and have always stayed at this hotel in a club floor room. This time, the room was badly in need of rehab! The air conditioner required a maintenance call, then was so loud that we found it impossible to get a good nights sleep. At more than $300 a night, we expect better. Another shock came when charged 18$ for a glass of wine in the Club room. That's a bit high. The location of the hotel is excellent.
July 25, 2013
Rated 5 out of 5 by dmsbcs Always terrific.
Whenever visiting Montreal this is our favorite hotel. The location is great for shopping or touring old Montreal. The staff have always been helpful and the rooms very comfortable, quiet and clean.
July 27, 2014
Rated 5 out of 5 by INDIN Centrally located.
In the middle of, right next to all or a short duistance from all the action.
The Hotel has everything you need as a traveler and a valued guest.
July 29, 2014
Rated 4 out of 5 by Larry1010 Club Floor Disappointing
I paid extra to be on the Club Floor. Apparently this just means you have a room in the hotel but not on a Club Floor which is the top 2 or 3 floors. From the Club Floors you can get to the Club Lounge with 1 elevator, the other floors usually took 2. The Club Lounge was closed one night for a private event. I don't think the extra money for the Club Floor was worth it at this hotel although we did have the option of breakfast.
August 26, 2013
Rated 5 out of 5 by TravellingGuy Exceptional, reliable service!
As a very frequent business traveller (over 100 stays annually) I can easily recommend the Sheraton Montreal. The staff is very professional and attentive. The hotel is well appointed and comfortable. The location is perfect for business in the downtown core and is very centrally located for taking advantage of the city's entertainment options. For me there is no alternative to the Sheraton Montreal. Highly recommended!
March 26, 2013
Rated 4 out of 5 by spawnster Great hotel but...
This is a great hotel. Very comfortable and very centrally located in downtown Montreal. There are 2 things that I have issue with though:
1) No free in room Wi-Fi. I would've thought this would be standard in a hotel like the Sheraton, especially when paying $220.00 per night. However if you want it in room you'll have to pay or go down to the lobby if you want free service. What a pain that would be each time you want to use the internet from your mobile device, laptop, or tablet.
2) The water pressure in the bathroom sink was non-existent. This really isn't such a big deal but did make it difficult to rinse off the razor when shaving.
August 5, 2014