Rated 2 out of 5 by Teri77 Hotel Needs New Guest Focus
I am a 15 year veteran meeting planner and seasoned traveler. I am also platinum with Starwood. Upon my arrival, we were placed on the first floor (right by the pool). I requested higher floor and none were available. I cannot imagine when I made my reservation (3 months ago) that all upper floors were booked. I know how the booking and room assignments flow with reservations and was VERY disappointed that none were available. I asked for other options and the front desk associate said to me "we have none" She never gave me an alternative for the next day, offer to compensate us for the inconvenience or even try to soften the situation. I also think the hotel was not interested in accommodating the hotel guests. The staff seemed extremely stressed during a down pour of rain at 3pm on a Sat afternoon. There were 100's of people in line for the elevators that took FOREVER, and not one staff member attempted to suggest other elevators down the hall, or help with luggage, or even have small bottles of water or something to make the guests feel less frustrated. It was as if it was too much for them to handle. I was very disappointed with the service level of this hotel.
August 12, 2013
Rated 4 out of 5 by PKSmith Great Hotel for SPG members
I have been booking this hotel for multiple times in last 15 years. This hotel is definitely getting better and better in in many aspects. Many renovations over the pass few years. SPG members get 20%-25% off on lunch and dinner.
August 25, 2014
Rated 5 out of 5 by NavyMom Relaxation at the beach!
Great hotel on the beach, minutes from fun activities. Great staff!
August 17, 2012
Rated 5 out of 5 by Jennifer117 Updated hotel with a great location
Pools are beautiful and updated!
August 21, 2012
Rated 5 out of 5 by ScottF Great Hotel
My wife and I came out from Ohio for our anniversary and had a great time. The hotel was nice and the location was great. We were not sure what end of the resort area to be in and everyone had a different opinion. Being on the north end worked well for us. We were close enough to walk anywhere but could not hear the noise from the concerts on 31st street. The beach was less congested as well. The only negative I can mention was when we pulled in no one came to greet us at the curb. After driving 10 hours it is nice to have someone meet you and help you unload. The staff at Fusion were a little slow at times. The food was great and they were all nice just not a lot of speed in their step. Could be a beach town thing. That being said I highly recommend this hotel.
July 29, 2013
Rated 1 out of 5 by cloud Feel bad and wanna go home!!
I'm staying now.
I should not come this hotel! I picked this hotel because I'm a SPG gold member!
Useless SPG Gold membership, can't late check out, no upgrade or enhance room! In my room phone is not working, one of light gone, when I came to room smell wasn't good now I found out,, it came from carpet! I request slipper, I waited more then one hour no one came, I called hotel with my cell phone because in the room phone is not working, they said they don't have slipper and did not tell me! I waited more then an hour, what a fool!
This is my first day of my vacation and my one year anniversary! What a day!
I'll naver ever will not come back!!
August 31, 2013
Rated 5 out of 5 by beachlover06 Outstanding Vacation Experience
The Sheraton exceeded our expectations in all catergories. The suites are beautiful, spacious, and offer great views of the ocean. The front desk was very courteous and helpful during our stay. We received SPG recognition, and was very pleased how the front desk made sure our stay was extra special. We could walk to many shops and restaurants; the location is great. We have traveled up and down the East Coast, Florida as well as the Caribbean, and would definately stay at the Sheraton Virginia Beach again.
August 6, 2012
Rated 5 out of 5 by Tricia13 Awesome renovations!
We have been staying here for the past 10 years, and we just love all the new upgrades and renovations! The outside bar and restaurant are perfect, but we also loved the new bar and restaurant inside. The staff was beyond courteous, especially the bartenders and restaurant manager,going above and beyond to make us feel special, and the menu is a great improvement! We stayed (were upgraded) to one of the new "Cabana" suites and were thrilled with such a beautiful space. We can't wait to get back there!
July 19, 2013
Rated 4 out of 5 by GoHokies Nicely renovated
I have stayed at this hotel before renovation and it really needed some work.
And now I stayed after the renovation and they did a great job. The rooms are totally redone and look like a new building from inside the room. I heard they also renovated the lobby but I didn't see anything different.
They claimed the rooms were over 500 sq.ft. but I didn't think so. And the shower had a low water pressure. Also the breakfast buffet in the restaurant was downgraded. No fresh fruits and less variety.
May 31, 2012
Rated 2 out of 5 by honeybunny1968 Great hotel if not for the construction
This hotel was under renovations when I stayed for a conference. The parking was a nightmare, the electricity went off every morning while my husband was on a cpap machine (let's suffocate him). The note on the bottled water states complimentary but when you ask for some the next day, it's two dollars a bottle. The internet went down one evening and didn't come up until after we went to bed. There were some positive things, though. With everything that went on, the staff continued to have a smile on their faces and the view from the room was awesome. Supposedly, I will get extra points on my SPG account for my inconvenience, that remains to be seen.
May 26, 2012
Rated 4 out of 5 by Momof3girls Memorial Weekend 2012
When we arrived on Friday, they were still working on getting the pool open. Pool did open in the afternoon, wish they had cleaned the pool deck, it was full of sand and dirt the whole weekend. Also, the foot wash station was not working so everyone who came from the beach got sand all in the pool. Yuck! Also, not being able to bring outside food and drinks to the pool area is ridiculous. Trying to keep my kids hydrated at the pool is hard enough without having to pay crazy amounts to get a water!
On a good note, the staff was EXTREMELY friendly, cheerful and helpful. The room was very clean and comfortable and I was pleasantly surprised that our ocean view room actually had a very nice ocean view! I will go again because I assume the pool issues will be resolved as Sheraton is still finishing up renovations.
May 31, 2012
Rated 1 out of 5 by Yankee241015 Extremely DIsappointed
I have stayed at a Sheraton Hotel before, but unfortunately this one was a terrible experience. We did not get a suite like we booked and all Tia the manager would say to me was you got the room you booked. Obviously I didn't, otherwise I wouldn't be arguing with you. Housekeeping never arrived to bring fresh towels until well after 4:00 pm in the afternoon and when I called to have towels brought to my room no one ever showed up after 2 hours. The indoor pool area was extremely messy with wet towels on all the chairs, food spilled on the floor and drinks sitting all around that you had to walk over. It was a first time to VA Beach and probably my last!
August 17, 2013
Rated 4 out of 5 by triciamh47 love the space and decor
Overall extremely pleased. We were there on a busy event weekend (sand soccer) and could tell the staff were moving well to keep up. Our housekeeping was thorough and the public area kept amazingly well with plenty of towels at the pools and hallways cleared. We obviously had one of the recently completed rooms as it had no shower curtain and it took a bit too long to get someone up there (10 pm) but she was so kind and friendly and conscientious it worked out okay.
June 13, 2012
Rated 4 out of 5 by Kavjlv Good hotel on the beach
Good Hotel on the beach. The restaurant didn't seem to have a great selection. We did have appetizers one afternoon at the outside restaurant which were quite good. Went to try one of the advertised specialty drinks and they didn't have the ingredients! But, overall friendly staff, nice hotel.
August 18, 2014
Rated 4 out of 5 by KathyM58 Good Hotel
Enjoyed the hotel and its facilities. The restaurant could be more family friendly, not much of a food choice, short staffed. waited long for waitress to first come over and greet us. Outdoor pool small.
August 19, 2014
Rated 5 out of 5 by Pinkrose Luxury Hotel
Finally, a hotel that provides luxurious bedding and towels and enough of both. I did not have to ask for anytime extra, it was already provided. The room was spacious and the bed linen was so nice, I was so warm and toasty in the bed. The towels and toiletries were wonderful. The starbucks coffee was awesome. My room was partial oceanview but I saw so much more of the ocean which was wonderful. Enjoyed my stay!!!
August 30, 2012
Rated 4 out of 5 by Coop4112 Great location and super friendly staff
Every member of the staff that I spoke with was very helpful and friendly. The hotel was great for a family stay. I did request a crib for our room prior to arriving and did not get it, we also got stuck by the stair door and was told they would not beable to switch to another room. Neither issue impacted us too much.
Overall it was it was a great stay and I would recommend it to anyone.
May 31, 2012
Rated 5 out of 5 by Karen49 This Hotel has nice rooms and bed was comfortable.
We stayed for one over night stay and rooms were very nice and the bed was so comfortable. The food was great for an office Christmas party. I would highly recommend your stay at this Hotel or holding your function here! The only thing was the drinks/soda and chips were high priced downstairs in their lobby. Cost was $2.00 for a very small diet coke and chips were $2.00 also.
December 13, 2012
Rated 5 out of 5 by adailo Marcus Rocks!
Great hotel, exceptional customer service by Marcus. Room is spacious and relatively clean. Restaurant is nice and the servers are great. Always check up on you while in the facility. The hotel ran out of towels in the pools and the cabana. We waited 2 hours for the towels to delivered other than that our stay at this hotel is nearly perfect.
September 7, 2012
Rated 5 out of 5 by pjean Good Times at Virginia Beach Sheraton
This hotel is a great place to stay in Virginia Beach with a prime location in the North End. Overall it is an excellent hotel.
It was a great week and every staff person at the hotel was personable, warm, friendly and helpful!
Small complaints: the sliding door alarm;no towel rods to hang towels in the bathroom; dim lighting in thebathroom.
August 23, 2012
Rated 2 out of 5 by Sharon12 Not a happy customer!
Everything seemed fine after checking in....room was nice, clean and oceanfront. Then we started noticing little things: TNT was not working(a big problem with my teenager since it was in the middle of the NBA playofffs), the refridgerator was broken, the faucets leaked. Then the big problem: construction work right under our window began at 7am!!! (Wish I would have been told that at check-in!) All complaints were met with a pleasant "Oh really? I'll look into it." but the only thing fixed was the fridge. To top things off, the room adjacent to ours decided to party LOUDLY until 1am! Staff was pleasant, but service ended there...except for the valets...they were great.
May 6, 2012
Rated 2 out of 5 by Zano321 This hotel needs help!
Beds are very comfortable but it was a total dissapointment. Having to drive 6 1/2 hours I called to see if I could check in early I was told it would be put on my file along with the crib I requested and never got. Only after calling SPG to complain did they miraculously find me a room without a jacuzzi like the one I booked. Then on Tuesday after returning to my room only to find the garbage still overflowing with dirty diapers and no towels in the bathroom, I call the front desk they take 2 hrs to come dump tue garbage and tell me there are no towels due to a delivery problem? Really rediculous. I had no towels to shower and go to dinner. The next day they only emptied one garbage I gave up. I wanted my cold pack for my baby formula frozen they td me to bring it to the restaurant to which i got attitude there. No service, no one goes out of their way for you im a Sheraton owner and Spg member and im totally dissapointed. Ive been treated better in other hotels
September 1, 2012
Rated 5 out of 5 by pelaez Anniversarry
We had a partial view of the ocean. Jesse, Tia, Trevor and Britney went out of their way to make our stay memorable. Any concern were quickly addresses by Jesse and their wonderful staff. Thank you so much for a wonderful stay at your hotel. Their is no doubt we will return for another anniversary in the future.
July 27, 2013
Rated 4 out of 5 by AllieG Great hotel, overall (with minor glitches)
My husband and I really enjoyed our stay at this hotel. We had a full, beautiful view of the beach (after a reservation error was corrected). There were minor annoyances, such as very long waits at both of their restaurants. We waited 45 minutes for breakfast, after we'd placed our order, at their Fusion restaurant! We also had an exceptionally long wait, after placing our order, for dinner on another day, at their outdoor restaurant.
Finalizing the reservation (over the phone) was exceptionally long! Then when we registered at the hotel we found that the reservation was for a partial ocean view, when we'd requested and reserved a full view. Fortunately, there was still a full-view room available, and the correction was made.
The staff was very courteous and friendly and the hotel is top notch. One thing of note is that they are pet-friendly. So, we had a barking dog as a neighbor, one evening. But, a call to the front desk resolved it, quickly.
I would rate it 4-1/2 stars.
June 29, 2013
Rated 5 out of 5 by Rob2013 Great Stay for the Family
This was a great place to stay for the family. Easy to get the beach with the kids.
The service was excellent and friendly. The free WIFI was major plus - nowadays everyone has to be connected EVEN THE KIDS. LOL.
Another plus was the nice restaurants in and around the hotel.
I would love to visit again.
June 24, 2013
Rated 5 out of 5 by NJP21 Great First Stay in Virginia Beach
First time to Virginia Beach - we decided to stay at the Sheraton based on other reviews and pictures on the internet. The hotel met our expectation in every way. It was very clean and the staff was friendly and helpful. The hotel is right on the beach and has an indoor and outdoor pool. Thanks Sheraton!!
August 26, 2012
Rated 5 out of 5 by Hazel This hotel has great staff
Never have I been treated so well with staff being so helpful accommodating and most of all absolutely so friendly and helpful!! Not just once but for the entire stay. This goes for valet services as well! I highly recommend!!
September 19, 2012
Rated 4 out of 5 by Anne920 Good Location
Ihe hotel is at a good location in Virginia Beach and was clean. My biggest issue was with the room air conditioning. the unit is positioned in line wit the sofa and the bed. If you're sitting on the sofa it will continually blow on you, and the person sleeping on that side of the bed will have air blowing on their head all night. The furniture arrangement needs re-configured for more comfort.
In addition, rooms were not ready at 4:00 due to the amount of people choosing late checkout. We waited until almost 6:00 for our room to be ready. They did provide a complimentary drink at the bar and a slight room discount for the wait.
July 17, 2014
Rated 4 out of 5 by CropDuster Stay
Daughter called 3 weeks in advance to make sure a handicap accessible shower was available. Was not reserved upon check-in. Had to wait in lobby two hours. Bathrooms in conference area not wheel chair accessible, ledge entering bathroom can not be transverse d, without assistance. Can not lock stall or close, if in a wheelchair. Tried to eat in restaurant. beef short ribs on menu not available two nights in a row. No bread available at 6 PM on Sunday night. In my opinion staff appears to be poorly trained at front desk and in the restaurant. Beer can chicken also not available on Sunday also.
July 28, 2014
Rated 5 out of 5 by Yachty perfect for our needs
this hotel had all we wanted - easy beach access, comfortable, clean rooms. allowed us to keep our Maltese with us.
Beds and pillows --great --and my husband is very pillow picky.
Front desk ladies -- young ladies -- had enthusiasm, gave quick responses, and gave excellent info. (We did not know breakfast was included in our rate)
Location -- away from the really "noisy" part of the beach; however, close enough to walk to the Neptune Park area for live music.
Loved the outside snack/drink bar by the pool. Perfect place to take a break from the beach and have lunch and a "refreshing" drink.
July 28, 2014