Rated 5 out of 5 by KMoe4325 Weekend Wedding
The staff was great with working with us to get us into a room as soon as possible. Room service and stay was much better than to be expected. Only downfall was the room did not seem as new as it should. The blind pull was broken, bathroom seemed like it needed a little tlc. Would def. recommend staying here. Views of the surrounding area were awesome.
July 7, 2014
Rated 4 out of 5 by Mooskie Comfortable and Clean
Stayed on the 4th of July. Our room was small but comfortable and clean.
July 7, 2014
Rated 4 out of 5 by Katalin1 Unhappy with the pool/spa area
Pool was cold should of been heated and hot tub was drained and refilled during stay and was cold!
July 7, 2014
Rated 5 out of 5 by Anne4911 Clean hotel
Room was clean, staff responsive, pool cold, but hot tube great
July 5, 2014
Rated 4 out of 5 by Diva2u Jehovah's Witnesses International Convention
The location of the hotel was perfect. Easy access to the metlife stadium on rte 17. Lots of places to eat and shop. Perfect location.
July 2, 2014
Rated 3 out of 5 by jralr Overbooking issues and lack of SPG Recognition
Got there around 2pm after driving 2.5 hours. Realized that it was early to check in but tried anyway. Found out that out of the 3 rooms I booked 6 months in advance and prepaid, told 1 room was not available as a double like I booked. Given run around that someone wanted to extend their stay. Knowing how the person in room cannot legally be kicked out, it was still not my problem. I booked 6 months in advanced. However they still managed to "accomodate us" after some run around. as far as other 2 rooms, told they were not ready and check-in is at 3pm. I asked if my SPG did me any good but I guess it didn't. 3pm came and went. After waiting in the lobby for over an hour after check-in time, with not so much as a water of a status update, it wasn't until my elder parents went up and asked why the delay was so long that we finally got our rooms. And I didn't even try the restaurant because of reviews from people that ate there stating prices too high for the quality. Too bad because it was a mighty comfortable stay, which along with SPG points/miles program and the awesome beds are the main reasons why I stay at SPG family hotels.
July 2, 2014
Rated 4 out of 5 by Julie12 Good hotel but a few things need improvement
TV did not get ABC channel. Alarm clock did not work and could not be adjusted. Coffee pot overflowed.
June 29, 2014
Rated 5 out of 5 by Kevin2002 A Beutiful place
The front desk agents were wonderful. We had dinner at the Atrium bar and food was wonderfu Cara was very nice. Even though the hotel was sold out it was managed very nicely. Very professional staff. Would highly recommend
June 26, 2014
Rated 2 out of 5 by Rude Highly Disappointed
This is an absolutely beautiful location and excellent for weddings. However, guest services was very rude. I felt unwelcomed due to my StarHot rate. My reservations were for double beds; I received cots in which I was also billed for and eventually rudely refunded. This has been the worse experience with Starwoods personnel in all my stays. My room was never cleaned and when requested clean towels the attendant acted as if I was disturbing him.
June 25, 2014
Rated 4 out of 5 by Larryort Consistently good service
We've stayed at this property before and we find it consistent with the overall quality Sheraton Product
June 24, 2014
Rated 3 out of 5 by Rude Rude
This Hotel is beautiful inside and out. It is an excellent location for weddings. The guest services staff was rude. I felt unwelcomed due to my StarHot rate. I reserved queen double beds but received cots instead. I was charged for the cot which was later rudely refunded. My room was never cleaned or trash emptied during my stay. I made 3 requests for clean towels. Finally I requested the towels from a guest services attendant on the floor, he behaved as if I was bothering him. This is definitely the worse Starwoods location in guest services I have ever stayed.
June 24, 2014
Rated 5 out of 5 by Bobarino Sheratons are 5 star
This hotel had a nice atmosphere. Easy on and off exit to main highway. The only flaw was the door to the rooms. Very old bang when closing,wakes you right up. Had guest on our floor that where in and out of their rooms. This was the same case at the Sheraton in Florida. Sheraton should look into this!
June 21, 2014
Rated 5 out of 5 by sirin Great location and very clean
The hotel is very clean and look active also the waiter are nice and welcome. I went to 3 location of Sheraton as well on my trip. but Mahwah is the cleanest . the most I happy is clean bed sheet and no smell of the pillos
thank you again to keep the Sheraton high quality.
June 19, 2014
Rated 3 out of 5 by Baraati Was underwhelmed
I was at the Sheraton while attending a wedding. Everything associated with the wedding was well done. My issue was with my room. When we walked in there was an odor. It smelled musty and the bed was uncomfortable. The night before we stayed in a different hotel across the street from the Sheraton. We were much more comfortable in the hotel across the street and it was cheaper. I was also disappointed that the my "King Suite" didn't' have a refrigerator in it.
June 9, 2014
Rated 1 out of 5 by menega not up to the standard of SPG
I am a platinum member and this is the works hotel of SPG that I have been in. Beside the fact that it feels to enter in a old hotels, there were many details proving that there is also a very bad management.
June 7, 2014
Rated 5 out of 5 by RLockwood The Hotel was Wonderful!
We had no complaints. It was very nice and clean.
June 2, 2014
Rated 3 out of 5 by thetwoofus overall
Front desk staff need improvement
June 2, 2014
Rated 5 out of 5 by sugarbyrd Peaceful setting
Lovely setting, mountain views. Very comfortable, spacious rooms. Staff is very friendly. We always enjoy staying here when visiting family.
May 18, 2014
Rated 2 out of 5 by Cobi This hotel needs New management
I had reserved a room with a King size bed which was confirmed by the reservation i made. At the arrival time i was not greeted or acknowledged as a Platinum Member by the clerk at the counter. He assigned me to a double bed room. Ï Went back to the counter and spoke to another employee who told me there were no other rooms available. Called the manager who found us a room with a Queen size bed. It was Not adecuare and the room was small. The hotel was crowded with Construction workers who fiorned long lines at the elevators and creared unexpected delays and made it difficult to rearch our room. They were carrying tolls and equipamient that filled the elevators. We felt we were in a cheap motel on a side Road. Food at the Restaurant was Bellow mediocre. Cafetería style ?
May 15, 2014
Rated 4 out of 5 by Debee8 Liked the Starbucks in room
The maids were attentive to my 'coffee' needs while I was there for a brief conference.
Also I felt the hotel was more spacious in the room area & in the halls.
I would definitely come back to this Mauwau, NJ Sheraton
May 11, 2014
Rated 5 out of 5 by JohnnyA Great Price - Great Room
The price was very reasonable and the rooms are biga lot of windows and above all very clean.
May 5, 2014
Rated 4 out of 5 by melanie1625 Nice upgrade
When staff gave us the wrong room, they upgraded us for free! Nice service and beautiful room!
April 29, 2014
Rated 5 out of 5 by Selva20 A comfortable place for a holiday
We stayed at this hotel for two days to attend a wedding that took place in this hotel. The hotel has a very large clean and comfortable banquet hall for weddings and functions. The room was clean with a good view of the mountain The service and food was excellent.
April 28, 2014
Rated 5 out of 5 by WNash33 Great Place
this was a very nice and clean Hotel
April 22, 2014
Rated 4 out of 5 by PlanoRJ Staff is very friendly and responsive
Staff members are friendly and responsive. I am greeted by name and a welcoming smile. Stacy and David (front desk) always make me feel "at home".
April 22, 2014
Rated 5 out of 5 by Lisa50 Lisa Ruffe
Outstanding again, the staff is always will to go the extra mile.
April 16, 2014
Rated 4 out of 5 by Ruby20 Billing error
I was a guest of the Platt Randazzo wedding and I was charged the wrong price and I am still waiting for a credit. I was lied to from the staff when I arrived and our wedding gift bag was not in our room, I asked the staff if I was charged the wedding fee of $119.00 and they said our fee was $2.30 cheaper than the wedding fee. We were charged $165.65. When we met with family yesterday they told us what they paid. I called the hotel and the desk said they would take care of it and I have not received my credit. I called again this morning and now I am still waiting for a manager to call me. So I am not happy to be cheated.
April 14, 2014
Rated 3 out of 5 by Annoyed100 Very Noisey
Ventillation system made very loud noises all night long. Stayed in room 1807 and was constantly awakened by these loud noises.
April 7, 2014
Rated 5 out of 5 by FrequentTraveler13 MAGNIFICIENT NORTHERN JERSEY DELIGHT!
I stayed at this SPG property for a quick one night.
Location: Bergen County, Northern New Jersey.
TRANSPORTATION: Rental car is the best otherwise its difficult to move around the area. You can also take the New Jersey Transit trains to Ramsey Route 17 station from New York or Newark but will have to call a cab after that.
CHECK IN: Was smooth and quick.
ROOM: Was a beautiful junior suite on the 21st floor. It had a separate sofa and beautiful views of the mountains.
STAFF: Thank you Jonathan, Makeda, Denasha and a warm welcome to DAVID the new arrival at the front desk. ROB thank you for saying hello in the club lounge.
CLUB LOUNGE: I must thank Makeda again for everything that she does and also thank Kathy for breakfast in the morning. The food is amazing and the views from the lounge on the 22nd floor are just amazing.
POOL/FITNESS CENTER/JACUZZI: Located on the ground floor. You will need your room key to gain access. They even have a washer and dryer in that area should you need to wash clothes.
OVERALL: Beautiful hotel in a beautiful location.
RECOMMENDATIONS: Please check this hotel out. It is beautiful and you will enjoy your stays here.
March 31, 2014
Rated 4 out of 5 by Lisa50 Great stay
The rooms on the 22 floor are ok, need up dating. But over all very nice stay, once again
March 31, 2014