Rated 1 out of 5 by Georgi Horrible Hotel
I travel a lot for business and stay at Sheraton hotels. This hotel is horrible.
The bathroom was unsatisfactory. The toilet lid was completely cracked and broken. The shower had mold ont he ceiling, and the shower itself would not work not enough pressure or something. Additionally the drain did not work so I stood in water up to my knees to shower.
No towels were left in my room after cleaning and even to start my stay I had only one bathtowel in my room.
Additionally, the noise do to a group of students was unbelievalbe.
i contactedt he front desk who was very rude and did nothing about the disconfort and issues.
would not recommend this hotel to anyone. I am a committe member for the BIANJ conference which is at thsi hotel each year and I am highly recommended changes venues.
May 17, 2014
Rated 1 out of 5 by cojoel not impressed
Initially I was turned off because website posted that hor dourves were served in the evening. When I got there, I was told I had to have club status. The room was nicely furnished but bed had a moldy smell and bed was uncomfortable. The pool area looked great but pool had so much chlorine in it that my eyes burned just standing outside of the pool. Jacuzzi had debris in it was same temperature of the pool.
This is a nice hotel in a great location but needs more improvements to get me to stay there again.
July 29, 2012
Rated 3 out of 5 by sue3 friendly staff
The staff was very friendly. It was a busy night when we stayed and that was reflected in our experience with this stay. We checked in,went to our room and someone else was in it! We went back down to reception and told them , they took $50.00 off our room and gave us another room. When we checked out the women gave us a copy of our bill and it had a $50.00 food bill on it that wasnot ours.She did take that off our bill. The hotel is older and needs updating however it was clean and the staff was friendly.
July 15, 2013
Rated 3 out of 5 by KlyBot pretty average, nothing spectacular
the hotel & its decor are slightly dated. the staff was friendly, but their system did not reflect my gold status, so i didnt get bonus starpoints or late check-out. there was a rattle in the wall, not related to the HVAC system (it rattled even when the heat/ac was turned off). also i wish they would spread out the guests better. i was on a floor that was practically empty, yet they put a family with 3 children in the room immediately next to me. i know there were lots of open/empty rooms on the floor.
January 16, 2014
Rated 2 out of 5 by sheeba Way overpriced for dated rooms
Overall staff was very friendly and helpful however the rooms were very plain and not what expected for price paid. Way overpriced. Toiletries very sparse,had three people and not enough coffee, cups or toiletries for guests. Door to bathroom opens very awkward constantly in the way with entering and exting the room, can't enter room when bathroom door is left open or have both open at same time. Rooms were very plain, small, cramped and double beds too small for two adults. would not recommend for price we paid. Would not recommend for wedding guests many guests felt the rooms were very outdated and not at all worth price paid. You expect a little more luxury for the amount of money spent per night. 4 wedding parties and only one bar tender working in bar, very long wait for drinks
June 24, 2013
Rated 4 out of 5 by Bird55 Almost great
Everything was just right until I went upstairs to my son's room and came back and two cleaning persons were ripping my room up ? They did not speak much English but asked you leaving you leaving? I would have liked to use the bathroom but she just kept working in there until I decided to just get my stuff and leave this was before check out time . I was part of a wedding that rented a bunch of rooms that day .
August 18, 2014
Rated 3 out of 5 by js4444 Room very nice; cafe freezing in winter
The room was nice enough, but don't plan to eat breakfast in the cafe during the winter. It was so cold everyone wore their coats. I thought the heat was not working, but staff said this is just the way it is in the winter. Wasted the money I prepaid for breakfast because it was too cold to stay in the restaurant.
Also, I had a question about my bill, called and left a message and no one ever returned my call.
Small things, but combined they didn't leave me with a great feeling about service.
February 1, 2013
Rated 2 out of 5 by SJ14 Would not recommend this hotel!
We recently had a two night stay at the Sheraton Eatontown. Upon check-in we found the hotel to be in need of a good cleaning and update. I was told all rooms looked like this and the tub/shower had safety bars in them whether you needed them or not.
After the first night stay, we left our room the next day,at 9:00 A.M. and returned at 2:00 P.M. to find the room had not yet been cleaned and no towels updated. We called front desk and they sent up towels. As we were getting ready to leave again at 3:00 P.M., the cleaning service knocked and we told them we would be out in an hour to please clean the room then. Arrived back at 11:30 P.M. with the room not being cleaned. I called the front desk and they said they would check into it. Upon check-out I again mentioned this unsatisfactory service and was told by your Assistant Manager, Valerie Perez that we in fact had denied housekeeping to clean our room. Ms. Perez totally believed the housekeeper and not the hotel guest as she kept repeating WE denied service. NOT TRUE.
She wanted to give me 2,500 bonus points even though she kept repeating WE denied service.
I would not stay in this hotel or even recommend it to anyone.
September 24, 2014
Rated 1 out of 5 by Tom5953 My Eatontown Stay
This Sheraton Hotel is the worst Sheraton I have ever stayed in, and I certainly will not be staying there again. It falls far below my expectations of a Starwood Hotel, and was a big disappointment. This hotel is years beyond needing renovation. I usually don't feel that I have to research reviews before booking with Starwood, but may have to re-evaluate that practice.
August 28, 2014
Rated 5 out of 5 by skopper Clone TOM!
By far the best feature of this hotel was the gentleman who handles baggage and runs the hotel shuttle - TOM!! This is an employee who truly understands the meaning of the word "hospitality" and embodies it fully! From our first encounter upon arrival to the many drives he took us on, he was a true pleasure to interact with and someone who is a fine example of your staffing!
The only negative of our stay was that the jacuzzi wasn't working :-(
July 23, 2014
Rated 1 out of 5 by Cooper1416 not satisfied
As a Starwood Gold member I always have minimum expectations related to my stay. I was not given an upgrade and was not asked for a late check out. As I had booked through a third party I was told that I was not entitled to any amenities associated with my Starwood status. This hotel has the poorest policies and the least friendly staff of any Starwood hotel that I have stayed in. I do utilize Sheraton and W hotels very frequently
August 1, 2014
Rated 4 out of 5 by starrynight89 Staff is extraordinary.
First room had a bathroom with a distinct odor, bath water from shower wouldn't drain and a light bulb missing which we reported next morning. We were staying one more night for a wedding. The staff was exceptional--immediately maintenance was called, he deemed the room unsuitable, so they found us another room on the same floor; and while we packed, the head of housekeeping got us a luggage cart and keys and offered to send up a bellman. The new room was perfect. Kudos to the staff.
October 1, 2013
Rated 2 out of 5 by undersea bad experience
-Room smelled like cigarette smoke
-The door to my room was damaged
-my room was not made up
-I purchased a "club" package deal that included club acccess and free breakfast but it was not on my reservation when I arrived. I had to find my confirmation, which said I had club access. I was treated rudly by the receptionist who seemed to be accusing me of lying, and then the manager who kept telling me I don't get club access on that rate code. I could care less what the "rate code" is. I know what I purhcased, and I had my confirmation to prove it. They were very rude, made me come back down to the front desk after long flight, and I had to stand there for 20 minutes while they argued with me about my rate code before they finally gave me club access as I paid for.
overall, not a great hotel experience.
January 15, 2013
Rated 5 out of 5 by family3535 Always a good time!
I have taken my family to this hotel every summer for a number of years. It is the perfect distance between the beach, boardwalk and activities for sunny days and the mall and movie theater for those rainy days. On rainy days, the indoor pool never disappoints the kids! We have grown to know many of the Hotel Staff and appreciate their hospitality.
August 25, 2014
Rated 2 out of 5 by mikeychops The hotel was over crowded with unpleasant people.
I know it is holiday time but, there is no excuse for what went on while my family stayed at this hotel. The bulk of the guests staying here were nasty & unpleasant. All of there children were wild, unruly, and disrespectful. When we were trying to check out the children were playing with the elevators and made it near impossible to go up or down to check out and load my car. We were very disappointed , we came from Georgia for a wedding and the hotel ruined our time.
December 18, 2013
Rated 3 out of 5 by GovtVendor Renovation Required
Over the past several years I have stayed at this hotel- hopelessly expecting they updated the rooms. Unfortunately, this property has missed the billion dollar face-lift the other Sheraton properties received.
The hotel is convenient for federal gov't sponsored mtgs being hosted at the property- other than that I do not recommend this property until the rooms are renovated.
August 10, 2014
Rated 3 out of 5 by Truth SPG GOLD UPGRADE TERRIBLE
STAYED TWICE THIS WEEK. PAID FOR KING SIZE BED WITH SITTING AREA. ASKED FOR UPGRADE BOTH TIMES and WAS TOLD THAT MY UPGRADE WAS A KING SIZE BED WITH SITTING AREA. WHEN I SAID I WAS ALREADY PAYING FOR THAT, I WAS TOLD IT WAS A MORE SPACIOUS AREA. BOTH STAYS I WAS GIVEN THE SAME ROOM NUMBER. IT WAS AN ACCESSIBLE ROOM FOR SOMEONE IN A WHEEL CHAIR. THAT IS NOT AN UPGRADE. THAT IS A DOWNGRADE. IN ADDITION THE BATHROOM IS IN SERIOUS NEED OF AN UPGRADE, AS WELL.
July 13, 2013
Rated 3 out of 5 by Janey45 Nice, but Noisy
The hotel was beautiful and the room was well kept and comfortable. The only issue was that the walls of our room seemed to be really thin. We did not arrive until after midnight, but could not sleep for a couple of hours as we clearly heard the argument in the room to the left and a small party to the right (Including when people spoke at a regular volume). I did speak to the front desk around 2am and I am grateful as it was much better after that.
August 8, 2012
Rated 4 out of 5 by jms21 Friendly staff & clean hotel
I stayed for the first time in your property for 2 nights this weekend. Angela at the front desk was very helpful in assisting me with an easy check-in and a few questions I had. On Saturday afternoon, the bartender was very friendly and accomodating. The food & service was top notch! Housekeeping was on point with my requests, and the room was very clean. Overall-- a great experience, and I would recommend this hotel to others!
May 26, 2014
Rated 2 out of 5 by TravellingFamilyMan Cleaning and amenities crew - not good
I rented the Suite on the weekend for family getaway. As a platinum member I expected better services. The cleaning crew did not refresh my sheets as requested. After two complaints to front desk and various requests, the call came to be addressed. but the dust and crumbs on my desk as well as unclean sheets were not refreshed as a basic need prior to checkin. Housekeeping is lazy here.
July 21, 2014
Rated 4 out of 5 by Froggie Froggie
Stayed 1 night. Iit was good except the tv went out early morning. Called guest services & they said they would look into it. It was very boring sitting in the room for a couple of hours b4 check out with nothing to do. upon check out I told them again about the TV & they said they were not aware of the situation. I thought they would atleast offer a small discount on the room due to the inconvience and they didn't.
June 18, 2014
Rated 4 out of 5 by Diane27 This hotel needs bathroom renovations
Staff was excellent. My problem was with the bathroom. Door opens to outside and blocks room entrance and going in and out within room. You had to keep closing door.
Also, bathroom ceiling had paint chiping off, bath/shower area had mold spots that need to be cleaned thoroughly and it really didn't find the bathroom well cleaned. This just wasn't my room. It appeared the same in many friends room on 4th and 5th floors. I stayed on the 3rd.
June 9, 2013
Rated 5 out of 5 by Mohammad65 Very nice hotel with great location
We have stayed there for 3 days, everything was great, nice room, it was nice to relax in the hot tub, the swimming pool water was a bit cold at the time.
Breakfast was great with excellent service.
The hotel is minutes from Jersey shore, Mall, shopping, etc.
August 25, 2014
Rated 4 out of 5 by BBPP Overall
Stayed for a month with FEMA. The staff was excellent and rooms were nice and clean. Parking was mediocre as this was a business/convention center. Many times, guests were forced to park a good distance from the entrance due to business meetings.This is a good hotel for a business person, but not for an extended stay, such as disaster response personnel. There is no washer dryer facility and free breakfast only Monday thru Friday.
March 2, 2013
Rated 4 out of 5 by EllenW Overall, the hotel stay was pretty good, except, see below
We had one major issue. Went down to pool in evening and came back to room and DOOR WAS OPEN. Yes - OPEN. Not by us, we closed it when left room. Continued inside room and found management put came in while we were out and brought up a microwave and refrigerator - which we did not request. We were very upset - and called down to front desk. They said they obviously had entered wrong room. We were not happy after this incident.
August 23, 2013
Rated 3 out of 5 by Torino59 Good hotel with some room for improvement
This past stay might have been my fourth or fifth in the last twelve months and it is rather awkward to have to say that some of the Staff at the Reception,even upon check in,does not make a SPG Gold member feel somewhat welcome and special. I travel frequently and have never received such a cold impersonal treatment. A little polishing up and improvement in their public relations skills would not be a bad idea. Furthermore,the inconvenience of having a non functional ice machine on the Club floor where I was staying and having to run down to the fourth floor every time I needed ice did not contribute at making my stay very comfortable. Another feature which I think should be part of the rooms is a personal safe. The parking situation was totally catastrophic friday and saturday night.We were obliged to have to park in the parking lot of the neighboring hotel.
August 29, 2012
Rated 3 out of 5 by PatPhilly Hotel is well located, but needs updating
This hotel was perfectly located for our visit to Monmouth Beach and the surrounding area. We found the staff very hospitable and helpful. I was disappointed however in the condition of the hotel...I am sure it is just routine wear and tear, but has reached the point where it needs to be refurbished.
August 12, 2014
Rated 3 out of 5 by WeddingGuestJuly2012 Needs Improvement
My husband and I stayed at this hotel for a wedding we recently attended in the area. Considering the high cost of the room rates, my expectations were that the room would reflect the rate that was charged.
We received a room with chipping paint and a moldy odor, hardly up to par. If we did not have an event to get to, I would have requested a room change.
I would not recommend this hotel to friends staying in the area.
July 25, 2012
Rated 4 out of 5 by radrex Great staff!
The hotel is really nice and the staff goes out of their way to make you feel welcome. Even in the face of a upset guest the staff was most really friendly and treated everyone with class! The restaurant and bar staff were the greatest! I enjoyed hanging out with them and the food was excellent! I booked another weeks stay here! I would recommend this hotel to anyone looking for a comfortable room and excellent people!
February 25, 2013
Rated 4 out of 5 by Borus41 Close to the Shore
Wanted to get away for a few days to the shore & were happy to find Sheraton Eatontown conveniently located about 12 min to the shore with a complimentary shuttle a plus so you don't have to look for a parking place..the rooms are clean and comfortable , the staff very nice & accommodative ..
Will be coming back again soon..
August 2, 2014