Rated 3 out of 5 by JayDee5558 Lacking some amenities
For the price of the room I would have expected a mini-fridge and a microwave, which were absent. Can't remember the last time I stayed at a hotel with a $170 room without those amenities!
August 4, 2014
Rated 4 out of 5 by Borus41 Close to the Shore
Wanted to get away for a few days to the shore & were happy to find Sheraton Eatontown conveniently located about 12 min to the shore with a complimentary shuttle a plus so you don't have to look for a parking place..the rooms are clean and comfortable , the staff very nice & accommodative ..
Will be coming back again soon..
August 2, 2014
Rated 1 out of 5 by Cooper1416 not satisfied
As a Starwood Gold member I always have minimum expectations related to my stay. I was not given an upgrade and was not asked for a late check out. As I had booked through a third party I was told that I was not entitled to any amenities associated with my Starwood status. This hotel has the poorest policies and the least friendly staff of any Starwood hotel that I have stayed in. I do utilize Sheraton and W hotels very frequently
August 1, 2014
Rated 1 out of 5 by breachofcontract2014 Poor Service
I reserved a block of rooms for my upcoming wedding however the hotel released all unused rooms prior to the contracted deadline. I was offered no explanation as to why the terms of my contract were violated and no remediation was offered. They told me "sorry but there is nothing we can do."
July 31, 2014
Rated 2 out of 5 by Evelyn44 Evelyn
Was a bit dissapointed at my stay. The room was very outdated and not what I am normally accustomed to when staying at Sheraton. House cleaning did not pick up trays outside the rooms in the area. There was a fork and cup that stayed there for two days. The meal at JR was cold and the food quality was just not what I normally get from this restaurant. Hoping this is not a norm as I have stayed in this hotel and done business here for such a long time. Sad to say this hotel failed my expectations all around.
July 31, 2014
Rated 4 out of 5 by julyET comments
hotel is nice, good location that's why i use it, but it needs to be updated, all rooms are old, even on the 6th (where their best rooms are located)... looks tired.
July 31, 2014
Rated 2 out of 5 by DWP2014 Hotel needs facelift
Staff was great and very helpful. The hotel needs to be brought up to date. Rooms look and feel old and worn.
July 23, 2014
Rated 5 out of 5 by skopper Clone TOM!
By far the best feature of this hotel was the gentleman who handles baggage and runs the hotel shuttle - TOM!! This is an employee who truly understands the meaning of the word "hospitality" and embodies it fully! From our first encounter upon arrival to the many drives he took us on, he was a true pleasure to interact with and someone who is a fine example of your staffing!
The only negative of our stay was that the jacuzzi wasn't working :-(
July 23, 2014
Rated 4 out of 5 by CN123 overall fine, but few glitches
Nice lobby, somewhat dated room, but comfy recliner, good pillows, etc. Wifi in room was very slow. Also Club Lounge was closed at 11:00 pm Sunday night even though posted hours had it open.
July 22, 2014
Rated 4 out of 5 by Dbird Great roon,great staff, so so restaurant
The staff was friendly and responsive. We recommend the complimentary shuttle service. Our driver Tom was helpful in suggesting places to go on our limited time. The room was clean and larger than most others. The pools kept our child busy.
July 22, 2014
Rated 2 out of 5 by TravellingFamilyMan Cleaning and amenities crew - not good
I rented the Suite on the weekend for family getaway. As a platinum member I expected better services. The cleaning crew did not refresh my sheets as requested. After two complaints to front desk and various requests, the call came to be addressed. but the dust and crumbs on my desk as well as unclean sheets were not refreshed as a basic need prior to checkin. Housekeeping is lazy here.
July 21, 2014
Rated 3 out of 5 by black29 needs improvement
facilities definitely need improvement,
July 21, 2014
Rated 2 out of 5 by SLee88 Housekeeping need improvement
Not enough towels or no towels at all for each night I stayed at this hotel, I have to call to request, very disappointed.
July 21, 2014
Rated 4 out of 5 by JanHK2014 Nice and Convenient
The facilities are clean and comfortable, and the location is very convenient to the GSP, Routes 18, 36, and 35.
However, the room lacked a room safe and we had to request extra towels; only 2 sets were provided.
The hotel was very accommodating, even de-feathering the room upon request due to my asthma and allergies.
July 20, 2014
Rated 5 out of 5 by Chrisspy Love the hotel
I love the hotel and the staff is always friendly and helpfull. The service at the Bar and the food is always good.
My only issue was on the second night of stay when I woke the room service did not replenish the coffee station in the room.
I have stayed here many times and will continue to stay there.
July 19, 2014
Rated 4 out of 5 by bcgoods Average acceptable hotel
This is a perfectly acceptable hotel and the stay was adequate. We were there for a wedding held at a different location, but this was the hotel chosen for guests. At this busy time of year, it was good to be able to get a room by the venue on the beach. Bed was comfortable, room clean, but could be updated. Red velour curtains are outdated! Bathroom shower tiles need super cleaning due to mold stains. Staff pleasant and helpful. There was an organized brunch for the group. Set up nice and again staffed nicely. The food was probably some of the worst I have eaten in a long time. Dry tasteless eggs, hashbrowns from a frozen bag. Fresh fruit was good, and there were bagels.
July 14, 2014
Rated 5 out of 5 by JDES This hotel is in an excellent location
We stayed at this hotel for our son's wedding. The location was great. Very clean and comfortable. The pool is especially nice and relaxing.
July 14, 2014
Rated 5 out of 5 by jc1999 so comfortable. slept like a baby
I love the sheets, quilts, and pillows are so comfortable!! love them. place was clean and staff was very friendly. it had an indoor pool and outdoor pool. great for the kids.it had a business center which had many computers and a printer. very spacious business center. Breakfast was very good. i got the package. It was worth it because kids 12 and under were free. i would surely come back to this hotel. it was a very nice experience and love it!. i will recommended it. Hotel was peaceful and quiet.
July 8, 2014
Rated 2 out of 5 by bodhi1 better cleaning needed
The hotel staff was great and very friendly, good location but the hotel needs much better cleaning services. the pool area needs to be better cleaned, the windows were dirty thoughout, did not meet the sheraton quality I expected.The furniture in the main lobby was worn and shabby
July 7, 2014
Rated 4 out of 5 by SheratonGuest27 Staff and facilities great, Room not so much
The staff, restaurants, and facilities were all terrific -- 4 stars there. The room was clean, but old and the bathroom clearly in need of a renovation. Not quite the room quality I would expect from Sheraton, but the rest of the experience was terrific!
July 4, 2014
Rated 4 out of 5 by appleby Eatontown Sheraton
This hotel is one of the best in the area. Staff is excellent and attentive. Rooms are comfortable but very dated in amenities for power outlets.
June 29, 2014
Rated 1 out of 5 by upsetcustomer No housekeeping service and dishonest hotel staff
My husband and I came back from beach with our six year old and ten month old around 9:15 pm. Our plan was to give kids a quick shower and have them go to bed. Then when we walked in to our room, we were shocked that the room was not touched with any house keeping service. The dirty towels were still on the floor; beds were not made; garbage were not emptied. I called the front desk approximately 9:20 pm, after explaining the situation, I was told that I have to request a room service if I want to get my room cleaned and they will send an housekeeper to clean the room immediately. I didn't buy it so I called our relatives in the second room we booked. Their room had room service without a request. When I called the front desk again around 9:23 pm, phone was not picked up for a good minute. Another Gentleman Tom finally picked it up and asked me if I have just called earlier. I explained our situation to him again and he claimed he doesn't know why our room was not cleaned and he doesn't know whom I spoke to earlier. He told me there is nothing they can do at this point besides sending an housekeeper now. During the conversation, he had rudely corrected me multiple times that it is NOT "room service", it should be "housekeeping service". I was beyond upset so I hung up the phone. So, around 9:55 pm, an housekeeper came up when both our kids were sleeping (without a shower after staying at beach for whole day). The housekeeper stayed in the bathroom for about 7 minutes and all we heard was toilet flushing, her phone rang and her giggles on the phone. She left after emptied out the garbage. We got a call during the time of late housekeeping service. We were told that hotel has no idea why our room was not cleaned and there is no explanation for it. We were also told that we will be given an explanation tomorrow when we check out and see if they can offer us some compensation. When I went to bathroom to take a shower after the housekeeper left, I then realized that all she did was replacing the towels. No new toiletry was given. I have long hair but had to manage with half bottles of hotel sized shampoo and conditioner to wash my hair. To make our Sheraton hotel experience worse, no word was mentioned when we checked out the next day morning. Obviously, the night shift staff did not leave any note to the morning shift staff which they should if they take it seriously.
Additional: The room we stayed was so old. It smelled. It was definitely not Sheraton standard. The door lock looks like it was broken-in before, then they just replaced the lock on a different location.
After all, we are very upset and disappointed how Sheraton hotel staff handled our case. It was not handled properly and professionally. We had many choices when we were booking the hotel. I still remember I told my husband to book Sheraton Hotel since "it can't go wrong". Now, I regret my choice after this lousy experience. I'd like to know if or when any action will be taken on this case and I am hoping it will be soon.
June 27, 2014
Rated 2 out of 5 by JJ52875 Wedding Disaster
Was not at all impressed with this hotel. Falls far short of the Starwood Hotels I've stayed in around the Country.
I needed an early check-in due to my Sister's wedding and the hotel could not accommodate it. Had to pay for two nights. When I did get into the room, the room was shabby and dated. The bathroom left much to be desired. The shower wouldn't drain so we ended up standing in four inches of water and the water pressure wasn't impressive. The room cleanliness was average.
Was not at all excited about this experience.
June 26, 2014
Rated 4 out of 5 by Patty26 Very quiet hotel
Excellent value. I was pleasantly surprised at how quiet it was at night. The carpets and some of the furniture could use some freshening/updating, but my room and bathroom were very clean and the bed comfortable. I would definitely recommend it and would happily stay there again.
June 26, 2014
Rated 4 out of 5 by Froggie Froggie
Stayed 1 night. Iit was good except the tv went out early morning. Called guest services & they said they would look into it. It was very boring sitting in the room for a couple of hours b4 check out with nothing to do. upon check out I told them again about the TV & they said they were not aware of the situation. I thought they would atleast offer a small discount on the room due to the inconvience and they didn't.
June 18, 2014
Rated 1 out of 5 by Verified Reviewer horrible hotel with horrible service
Stay away they are rude and obnoxious and don't give what they promise. this goes from the front desk all the way to the general manager. Horrible hotel, stay away go else wear if possible.
June 17, 2014
Rated 1 out of 5 by DC101 Most disgusting Hotel I've ever stayed in, Thought I was in a Motel.
This hotel is like something that appeared out of the 1980's. The decor is out dated, the ceilings were caving in, toilet was deteriorating at the toilet seat, shower wasn't at all heavenly, in any capacity.. I felt like I was at an old Motel, just like back in the day. Pillows were not great quality like other brand associated hotels, fake materials, nothing positive to say otherwise about this facility. I am shocked that SPG allows their brand to decline like this, in addition-- I felt like I was in the most disgusting hotel I have ever seen.
June 16, 2014
Rated 5 out of 5 by otimmy Hotel was excellent
We enjoyed our stay. The room was great. The staff were courteous and helpful.
June 9, 2014
Rated 3 out of 5 by Kate4771 Lots of noise
Our room was on the second floor close to the elevator area that is open to the lobby. At 12:30 their was a loud disturbance (people yelling) out the window that woke us and when we looked out the window there were two police cars. Then once the lounge closed close to 1 am many hotel guest hung out very loudly in the lobby until at least 2:30-3 am, which again and again woke us up. Then finally, we were woken again around 8am by the grounds keepers mowing and using a leaf blower out of window. You would think they would take care of that on a week day, not a Saturday morning. Overall we left this hotel exhausted.
June 8, 2014
Rated 1 out of 5 by Irene51 This hotel is a Sheraton embarrassment
We had three rooms, my business colleagues and myself. My room had several lights that were burnt out, fresh blood on the sheets, and a room that was so tired it should be put out of commission. And I had the best of the three rooms. Whoever owns this hotel should be ashamed. And if Sheraton can pull the brand name - PULL IT.
June 6, 2014