Rated 2 out of 5 by sush Toronto Downtown - worst Sheraton
This was by far the worst experience in a Sheraton Hotel ever!!!!! Shortage of staff, bad food (BnB), noisy neighbours, condescending desk clerk, unresponsive night manager, requests not filled or ignored,
July 2, 2014
Rated 2 out of 5 by Emilienne Sheraton Standards are slipping
I went to several Sheraton hotels throughout the world and was very disappointed by Toronto's Central.
The bathroom was tiny, there was no bathrobes, and even no shower caps!
There was no fridge in the room, paper cups for making coffees instead of china cups and only 2 of them, which meant we had to re-use them. There was no help with the luggage!.
I was very disappointed.
June 3, 2013
Rated 4 out of 5 by LostACustomer Sheraton Doesn't want to win over frequest travelers
The hotel was fine but they would not match my status at another hotel chain. I will not stay at this or any other Sheraton again. Why would i? I have a very high status and get many perks at another hotel. I travel constantly. Sheraton wants me to stay 3.5 business weeks before i get any type of status. You've lost me as a customer - you really should match program status.
February 8, 2013
Rated 4 out of 5 by AZ85603 Great Guest Services
I would like to say thank you very, very much to the
staff who assisted me on Monday, March 3rd at the Sheraton
My room key would not work and it took five trips up and
down the elevator at midnight to solve the problem
of being able to get in my room.
I would to commend Davida, Vanessa and Myra for
March 7, 2014
Rated 3 out of 5 by Rooie This hotel did not meet my expectations
Booked Club Room to be able to use Club facilities - which were non existent! Extremely disappointed as would have stayed in another hotel if had known the facilities were unavailable for the dates we stayed. I realise the hotel was extremely busy with Xmas/New Year and weather problems however the Club Room we stayed in was extremely average and we are assuming the Club Room facilities on the 43rd floor were closed because of staffing over this holiday season. It was open just approx 1 1/2 - 2 days of a 11 day stay. We met a few people in the lift heading up for breakfast on a number of mornings, informing them it wasn't open and reactions were very similar to ours. I don't normally write crits - however of your customers don't give you feedback you never know. We were given breakfast vouchers for the days the Club facilities were not available however the staff at Link were extremely unhelpful and disorganised.
January 3, 2014
Rated 4 out of 5 by Buggsy where's the refrigerator?
NO counter space in bathroom. No room for our toiletries. Would be nice to have refrigerator in room to keep drinks cold. Mirror in inaccessible place. No room for opening more than one bag unless on the bed.
July 1, 2014
Rated 3 out of 5 by Baxter60 Room needs updating
Room needs a thorough dusting. Appears very tired and dirty. Bathroom is in need of updating - cracked paint, shower head not working well.
July 11, 2014
Rated 3 out of 5 by MC2333 Put beside loud room, did nothing about it at 2AM!
We were put beside very noisy people who woke us up at 2AM. After calling the front desk, they did nothing, and again we were woken up at 4AM by the same group. Manager was unapologetic and rude.
July 3, 2014
Rated 4 out of 5 by TravelReviewer14 Hotel offers very good value
The location is excellent, and the staff were very helpful, if over-worked. I arrived between World Pride and an international Lion's AGM. Nevertheless, the staff were very positive and helpful.
July 3, 2014
Rated 2 out of 5 by Valjean24601 Room was NOT up to Sheraton standards.
I have 2 issues. 1) Poor room condition 2) I did not recieve a response from the hotel mgt to the comment card which I personally handed to the front desk. Poor customer service on mgt's part. Room issues incl DUCT TAPE around windows, real dirty windows, heater made loud noises, poor lighting, all-round very 'tired' room. Definitly not up to higher Sheraton standards.
January 12, 2014
Rated 3 out of 5 by 55555 Fitness Equipment Requires a Tune Up
There is a lot of equipment in the fitness room which is great however much of it requires maintenance/recalibrating. Two of the Ellipticals would not turn on and a few had issues where increasing the levels did not increase resistance. One of the pedals on one of the bikes was ripped off. Otherwise the variety and amount is great, but the equipment needs some tuning up.
October 6, 2012
Rated 5 out of 5 by 2day2012 Very nice experience
I was there for the LES convention - Hotel set up was for meetings was very nice, staff over and above! LinkCenter very accomodating. Did not care for B2B menu it was limited (food tasted good), service first night was excellent it was just me, but other nights had to wait a long time, left once, tried another night and had to wait a long time for food and for assitance.
October 20, 2012
Rated 3 out of 5 by Stevie51 Location
The room failed to represent the best of a Starwood hotel . The AC did not work..fortunately TO temp was cool. The toilet did not flush well and at the shower 6 in. water.. It didn't drain well.However, the hotel is in excellent location to the theatres, shopping restaurants etc. The staff were helpfull.
May 31, 2014
Rated 1 out of 5 by taxman2013 Unsatisfactory and inexcusable
Rooms needed painting, heating did not function and auxilliary heater required, amenities such as soap and shampoo were skimpy, request for foam pillows never responded to, no bathrobes, etc.
I am a Starwood Preferred and had booked a club level suite, so price was no object- this is the second time I had the same experience and I only booked again because of location.
November 27, 2013
Rated 4 out of 5 by Coloradobound Fitness area
While the facilities were excellent with a large room, areas to stretch, and many different exercise machines, it felt as if the staff were not engages. ie the dispenser for wipes to clean a machine after use was frequently empty - things like this just don't seem a priority. The exercise bikes varied wildly on their settings as well. Kind of lackadaisical in approach.
October 7, 2013
Rated 4 out of 5 by Michael459 Hotel should state pool area under renovation
We were extremely disappointed the pool bar and BBQ area were closed for renovation. The hotel web site could have indicated this. We had to take the elevator to the lobby and change elevators to get to the club level. The room had loud noises from the ventilation system and we had no control of the room temperature. Overall my wife was very disappointed with our stay.
July 15, 2013
Rated 5 out of 5 by Irisheyes Resort away from home
The hotels relaxing atmosphere, exceptional staff, accomodation and the city view from the Club room has for several years made the Sheraton our mini vacation within the cty. The location is outstanding with the underground walkways allowing access to a large area of the city core. The staff is amazing and we look forward to their pleasant greeting for our return stay.
December 19, 2012
Rated 5 out of 5 by pablo63 you have some good people
on the trip before my last, i was in an incredible hurry to check in and get to a meeting, due to a late plane. I have to say that the check in process was one of the best i have had. They got the idea that i was rushing and did the whole thing quickly and professionally in what seemed like less than two minutes. the people at the starwood preferred desk are excellent.
February 7, 2013
Rated 3 out of 5 by Micden Great Location
Hotel is very nice, our room with king bed was Great but being corner room heat was not steady,felt drafty and no heat in bathroom (but came on day we left).
The shower head not comfortable and water temp went hot to cold not steady.
Pool was nice air could have been warmer and not great when there are no towels.
We would go back to this hotel just not that room.
February 19, 2014
Rated 4 out of 5 by Patrick55 Hotel is close to the action
The Sheraton is across the street from Toronto City Hall. You get to see democracy in its most basic form. Eaton's Centre and The Bay for shopping are very close for any shopping needs. The Blue Jays( MLB )can be seen for a short walk to Front Street. Same with the Raptors and Leafs in season but why would you go to those perennial disappointments. Overall a nice stay
May 7, 2012
Rated 4 out of 5 by Zeke A disappointed frugal Scotch accountant.
Design of the conference room annex was ill planned.. Washrooms a mile away unless one found and took the back stairway.... down one floor !!!
Buffet breakfast , tax and tip included at $36 for our group was was quite steep.. Would have expected smoked salmon and OJ with champaigne at that price.. The buffet was maybe worth $20 all inclusive.
Satff were super however.
September 26, 2012
Rated 4 out of 5 by Goofy13 Downtown Favorite
This is our favorite hotel in downtown Toronto becasue of the proximity to everything Toronto! We enjoy ice skating in the winter and shows in the summer, and of course shopping. The staff is exceptional, especially the Club Level staff - from the HOSTESS to the servers. They are there to meet your needs and go out of their way to see that everything is "just right".
March 31, 2012
Rated 5 out of 5 by 99bottlesofbeer There were a few glitches here and there but they were immediately taken care of by a very friendly, accommodating and professional staff
All the staff, from the parking valet, front desk staff, room service waiters, & Housekeeping were extremely friendly, accommodating and professional. I had read previous negative reviews about this property prior to my visit but my wife and I didn't encounter anything but a very well trained and congenial staff. We had a wonderful stay and would highly recommend it.
May 1, 2012
Rated 1 out of 5 by Ts219 Platinum Status has Zero value
This was my fifth stay at this hotel. I always get the room which I have booked. The hotel claims they are sold out everytime :).
I am told to book a lower rate so they can upgrade me to a club level, which is what I book normally.
This visit I checked out a day early and moved to another hotel. I have also asked my staff that travels to Toronto to avoid the hotel.
September 17, 2012
Rated 1 out of 5 by DrLawrence worst night sleep
I usually get the best sleep at a hotel, but there were young folks in the hallways who had clearly been drinking, and security wasn't very efficient about clearing up the matter. Then there was some kind of construction going on in the building that caused a rippling sound effect. Again, staff had the noise stopped, but it would resume. This all occurred until 3 am!
May 27, 2013
Rated 4 out of 5 by TLTS Staff
The staff with which we dealt throughout our stay was great. They were quick to respond to any needs we had and were very polite.
July 10, 2014
Rated 5 out of 5 by Grezbanger Fantastic facility - great experience
Everything you expect - world class facility with access to every amenity you need. The staff was amazing! Even when we had a loud neighboring room, the staff was extremely responsive! We enjoyed our 5 year wedding anniversary celebration with the Sheraton and would recommend this facility to anyone that visits Toronto. Location was central to everything. Thank you.
January 28, 2013
Rated 3 out of 5 by johy This hotel needs upgrading in TV's, plumbing
The TV we had kept cutting in and out all day long with static. While taking a shower in the morning it took a long time to get hot water which I understand could be from others using the shower at the same time. (Look into that please) and the tubs water would not exit fast enough. While taking a shower it took 5 minutes after the shower for the water to disappear.
January 3, 2013
Rated 5 out of 5 by Nick28 Thank you for the memorable stay
We would like to thank you and the crew for the memorable and relaxing stay. From the club lounge to the pool the services was remarkable. Special gratitude to you as you also helped us with information around town and the surprise BnB breakfast. I will certainly recommend this Hotel to my family and friends and would love to come back for another stay.
April 1, 2013
Rated 1 out of 5 by PeterJ2012 Never sent me my folio
Always, always get your folio printed before you leave with this hotel. I have asked them repeatedly to send me my folio but they never do and no one ever calls me back on my messages to the voice box there that is responsible for it. So, months later, I am still out over $600 b/c my company won't reimburse w/o a receipt. Appalling service from a Starwood property.
November 1, 2012