Rated 5 out of 5 by AGAG Long Weekend
I was in Dallas for work and stayed at the Sheraton. The location was perfect for me, right downtown. I was very comfortable in my room and was pleased with the hotel.
April 28, 2014
Rated 2 out of 5 by ronnie4 problems
Check in was terrible
The first room the keys didnt work
The next room in the south tower was full of mold
The third room security opened the door to find they assigned me to someone elses room
March 26, 2014
Rated 4 out of 5 by Realtygirl Outstanding service
Though absolutely packed to the gills because of a convention, this Sheraton definitely held its own in the service area. Every single person was polite, professional, and accommodating. Recommending on this alone.
February 21, 2013
Rated 5 out of 5 comfortable, large desk work space
If you have lots of paperwork to keep separated, the double desk arrangement gives you lot's of space for it. Bed was comfortable & room arrangement with closet & drawers near the bathroom made getting ready fast.
October 3, 2012
Rated 3 out of 5 by Anton63 Behind hotel everage
The hotel feels a bit old and the carpeta a bit dirty.
WiFi never worked for me, as well as the LAN cable that was attached in thye room.
I think you ought to benchmark Hotels internationally, secially in Asia
January 13, 2014
Rated 4 out of 5 by cavs50 Great stay
Overall a very nice hotel as you can see the upgarding done to an older building. Only dissapointment was paying 21 dollars a day for parking. Seemed a little high and looked like there was plenty of empty spots.
November 1, 2012
Rated 5 out of 5 by Curtis90 Very nice facilities
My room was extremely hot. I complained twice. Staff checked the room and advised that was the best they could do. There was still no improvement. I chose to tuff in out because I did not want to pack up again.
August 16, 2013
Rated 4 out of 5 by PhillipsHead Great hotel and great service with one exception
Enjoyed our stay. Very clean room, courteous, friendly staff, with the exception of one incident. Needed to borrow a small screwdriver to service my dying laptop. After a couple of request calls (which caused me to miss one of my meeting sessions) a maintenance man knocked on my door and handed me the screw driver. Then, he proceeded into the room and stood about 12 inches away from the desk I was working on. I told him it might take a while and asked he he had to be in the room while I used the screw driver and he said yes "because he needed to use it." When I realized I was going to need to call my company help desk, I closed the laptop back up and told him this was not going to work. I would suggest that the hotel mgt might investigate having a few basic tools on hand for guest that need them which would avoid the need and expense of having employees stand around and supervise the use of a pocket screwdriver that costs less than picking up the phone and dialing a "free" 800 number from the hotel. Otherwise, service was outstanding, however, this incident marred my visit.
May 28, 2012
Rated 3 out of 5 by gjcam Not Impressed
Ask for 2 queens--got one 1 king,
Valet (believe his name was Frank had an attitude.
Parking price rediculously high
No complimentary wifi
PRICES ARE TERRIBLY HIGH FOR WHAT YOU GET--WILL NEVER STAY THERE AGAIN!
February 9, 2013
Rated 4 out of 5 by ck72 Food & Beverage
I'm a vegetarian and found the food offerings in the sports bar and the restaurant were not very robust for the non-meat eaters. I was disappointed by that.
May 2, 2014
Rated 4 out of 5 by Don45 Nice Hotel, good staff
Your hotel & staff are very good. Ronald in the club room was exceptional. Check-in was very slow. Lack of draw space in room. NO GIDEON BIBLES in the rooms. That will keep us from staying in a Sheraton again.
July 25, 2012
Rated 3 out of 5 by darlington Some lacking amenities
Some amenities such as Microwave and refrigerator were obviously not available in the rooms.
May 31, 2014
Rated 5 out of 5 by Sparky071957 This Hotel was perfect for our group
From the moment of check in to breakfast in The Kitchen to the banquet staff that worked on our group. It was a wonderful stay this week.
Also I worked out all three days and the fitness center is awesome!!
November 8, 2013
Rated 5 out of 5 by CWRich Excellent staff and rooms!
I just finished my first stay here and will be returning again! The hotel is large, but service and cleanliness was not compromised by it's size. Allen helped me get checked in and was extremely polite and attentive to my needs. The room was a good size and had the coolest views of downtown Dallas. When dinner rolled around, Tami at the concierge desk was extremely helpful. She made me feel as though I was the only guest in the hotel for that brief moment, and I saw her do the same for many guests that night too. She is a definite asset to desk. And lastly, I believe Demetria in room service was the one who delivered breakfast to my room (which was delicious by the way) and had a huge smile on her face. She was so polite and funny at the same time.
Thanks Sheraton Dallas, you put value to the price guests pay. The only negative comment I have is in regards some issues they were having in the parking garage. Gate were only working some of the time, and self parking was a confusing situation because of it. My room key would not work to exit, by they eventually made me a new one.
June 20, 2012
Rated 5 out of 5 by Rachel75 Great Place, Comfy Stay
Sheraton's service is of high quality and the staff members are so cooperative in meeting your needs. They really go the extra mile to see every concern is met and follow up with e review. My stay was great!
July 24, 2012
Rated 5 out of 5 by PG48 Fantastic Fitness Center
This hotel has more equipment than my local YMCA...treadmills, elipticals, weight machines...
May 30, 2014
Rated 3 out of 5 by cathyandbill very nice hotel but not when full!
no one even answered the phones I guess because it was full because of cheerleader competition They also charge for internet I hate that But rooms very comfortable and clean and pretty quiet concidering....
March 5, 2013
Rated 1 out of 5 by Zdenka this hotel is uncontionably bad
Your hotel and your staff are terrible. I will not recommend it to any of my friends. In fact, I intend to sell all my Sheraton stocks and will advise all my friends to do the same.
April 1, 2014
Rated 3 out of 5 by Arrose Very disappointed in room cleaning.
For the first four days had to call down to get my room cleaned. Each time being assured this would never happen again. Also the food was pretty mediocre with a very small variety.
April 1, 2014
Rated 5 out of 5 by Renee25 The Staff was extremely professional
I really enjoyed the professionalism of the staff at all times. The staff to really enjoy what they were doing at all times. The staff always appeared friendly and pleasant greeting the guest with a smile
August 18, 2013
Rated 2 out of 5 by traveltravel The Draft at lunchtime
We waited an hour for food at the Draft and it never arrived and the staff was indignant and rude. The temperature in my room read 65 but it was so stifling hot I couldn't breathe and they never fixed it.
August 20, 2012
Rated 5 out of 5 by Chris1770 Margarita Ball
These guys get better at this every year. No lines to stand in. Early check in was available. Second floor check in idea was BRILLIANT! Smoothest event in the 14 years I have been going there. Well done!!
November 14, 2012
Rated 5 out of 5 by rjones39 ROOM
I booked a.JR suit for a birthday weekend get
away. I was very please with everything. I didnt want to leave. O the bed was so comfortable, clean feelin, the window view was great also. Yes I will return.
December 12, 2012
Rated 5 out of 5 by Cheryl1 The whole experience was great
Totally please with this hotel, from check in to check out, valets. The best was the bed had a great night sleeping which is rare! The convention was also wonderful loved having coffee and tea available.
October 21, 2013
Rated 5 out of 5 by D12x Dinner, drinks & customer service
The customer service is outstanding. The staff, as well as the meal options available at The Table restaurant make it easy for me to recommend the Sheraton to colleagues.
April 12, 2014
Rated 5 out of 5 by Manju Staff was Wonderful!
We had a very terrific stay. Two staff members stood out.. Emma at the registration desk and Annibal at the guest services desk.
If you want people to be green put more hooks and towel bars in bathroom
September 24, 2012
Rated 2 out of 5 by RJM50 TV ruined the overall experience
Bedroom TV would not work. In the grand scheme of life -not a big deal. But in a hotel room for 3 nights, it becomes a big deal. Other than this issue, a good experience. Kudos to Ron in the Club room.
February 16, 2013
Rated 4 out of 5 by Anne91 Great Hotel but had gnats in room
This hotel was great with the exception of the gnats. It took two of three night stay to get rid of them. Since we were gone all day and most of the night, we only had to deal with it for a few hours.
September 2, 2013
Rated 5 out of 5 by Jodi Great place to stay.
People are friendly and helpful. For being an older hotel, the rooms have been renovated nicely. The beds were very comfy and rooms clean. We really enjoyed our stay. Location is great. Close to DART.
March 25, 2013
Rated 4 out of 5 by Bob0227 This hotel was in a Great location
The hotel was in a great location and also had a great gym to work out in. I highly recommend it.
May 25, 2014