Rated 2 out of 5 by Katie11 We were very disappointed
We arrived on Friday night at 6 p.m. after several hours of traveling from a locked down, stressful Boston. We checked in only to find our room was still not made up. We checked out the next day and shortly after realized my son had left a sterling silver cross on the night stand. We called several times to try to retrieve it but was told it wasn't in lost & found and no one had turned it in. Some employees were helpful, others quite rude. We left NYC without the cross, and very upset with this hotel and its staff. I could never recommend this hotel to anyone.
April 22, 2013
Rated 2 out of 5 by juikly Little details matter
When you pay a significant amount to stay at a respected brand, and especially when you have status with the hotel chain, you expect not to be nickel and dimed.
I simply forgot my toothbrush at home. Every respectable hotel I know sends you a complimentary one in this case. I called guest services. They told me there is one in the minibar. Which I would obviously be charged for.
Now, dear hotel management. Was it really worth saving a few cents on that toothbrush?
It might seem like a little detail, but overall these things separate great hotels from mediocre ones.
Other than that, I was waken up by housekeeping's chatter and noises on Sunday morning. Wasn't pleasant.
The room was really small but ok. Location is great.
May 9, 2012
Rated 5 out of 5 by Junior2 This hotel has great service
Room, restaurant, and other staff services were among the best that I have experienced. Everyone was friendly, and accommodating. Thank you!!
August 13, 2012
Rated 3 out of 5 by Simon101 Simple Errors
What makes the difference between a good hotel and a mediocre one? It must be the attention to detail. Over our 5 nights stay there were many instances from dirty towels, to no coffee cups that cropped up, which indicated a lack of attention. We have stayed at the Sheraton New York twice before but will not be doing so next year.
June 1, 2014
Rated 2 out of 5 by STLA Extremely Noisy and Light Infiltrates Door
I had a bad experience at the Sheraton Times Square. Not sure if it was because of spring break, but there were people talking and persistently opening and closing doors in the corridor outside my room until about 4:00 a.m. In addition, there was so much space between the door and the door frame, light poured into the room (not just at the bottom of the door, which can be cured with a towel, but all sides). I also found it concerning that the elevators did not require a room key be used to access the floors. On the upside the gym was great (albeit expensive).
March 29, 2013
Rated 5 out of 5 by Beth999 Amazing hotel but WIFI needs work
We just finished staying in the hotel, and we found the rooms very comfortable. The breakfast and appetizers in the club lounge were tasty. The staff was friendly and helpful. We did find that the wifi both in our room, in the lobby and in the club lounge did not work very well. We would get connected for a few minutes and then lose the connection. We tried with 3 different devices, and even though we called the technical support line, things did not get any better. Overall, I would recommend this hotel as the location is central and the rooms were fantastic.
May 22, 2012
Rated 5 out of 5 by aniversar anniversary
every thing was excellent the only bad issued was that we were for my 21 anniversary it was door dividend my room from the other room and they were making a lot noise early morning i thing i was to many kids making a lot noise we can't sleep well other then that every thing was excellent all the staff very kind.
June 3, 2014
Rated 4 out of 5 by Dancer54 Good value in Midtown
The property is a real solid value for the over-priced Midtown area. It's a large property where a few details seems to get lost through the cracks. A few examples: room service food left in the hallways for up to 24 hours, a housekeeper refusing a request for two bottles of water, a remote that didn't work and required us to go to the lobby for replacement, not replacing the fee water one morning, making up the room after 5 p.m., etc. It would be nice if the two fee waters a day was standard and that they didn't charge for Internet access.
March 14, 2014
Rated 3 out of 5 by NLB2012 Good overall, but a disappointing incident
The hotel was as I expected for a Sheraton - great bed and pillows for a good night’s sleep.
It was very busy when I checked in, and unfortunately the room I was given was already occupied - an awful situation.
Re-queuing and dealing with check-in staff was a hassle – there was no sincere apology, I was given another room and that was that.
I had a tight turn around before I needed to be collected for dinner – the room mix up caused a 30 minute delay, and meant I was late for my hosts and our dinner reservation, which caused a knock on effect.
June 11, 2012
Rated 1 out of 5 by ladydi12 needs something
The only thing I would like to see is a magnifying mirror in the bathroom! and perhaps a robe, even if upon request
December 1, 2012
Rated 1 out of 5 by Hawaiian1 Poor Guest Services
A wake-up call was requested through concierge twice and was not received at all. Fortunately, we set a back-up alarm and therefore did not miss our flight. Our flight home requires several stopovers and could have cost us considerable time and money. In addition, a car was requested and did not show up. Would not recommend hotel to anyone needing personal services.
May 28, 2014
Rated 4 out of 5 by Cyn75 Great Location!
I was very happy with our location, close enough to Time Square yet distant enough from the chaos. Hotel is nice, rooms or a decent size but bathrooms were small. Housekeeping was very friendly but I do think that some areas of the room get "skipped" in their rounds and are left dusty. We stayed for 9 nights and those areas never got dusted. I really wish they had laundry facilities in the hotel, I would not stay here again for more than 4 days because of this. Otherwise, I would stay again because of the great location (but would request "extra dusting"!).
January 17, 2013
Rated 1 out of 5 by Kat21 Terrible
Terrible stay. Construction near hotel could be heard till 3:00am. Room had a plumbing leak. Sheets were rough.
June 17, 2013
Rated 5 out of 5 by Artie Perfect Location
We stayed for six nights and enjoyed everything about the hotel. There was a small mishap when we were unable to call an elevator with room in it, but it was the Memorial Day weekend and a call to the desk resulted in a quick response to our situation. The service and food in the 44th floor club lounge was very good.
June 1, 2014
Rated 4 out of 5 by Elena14 This hotel has great location
This hotel is very close to a subway and close enough to time square but far enough from the big crowd. The house cleaning was on top of things and The Club lounge service was excellent.
June 8, 2014
Rated 4 out of 5 by JeongR A place in New York
Best location and a good hotel
June 13, 2014
Rated 3 out of 5 by shell Front Desk needs improvement
I've stayed here many times, usually it's fine but expensive. This last week's visit was very unsatisfactory. The check in line at the front desk was huge and there was only ONE agent!!! I arrived at about 9:30 pm Monday June 4th. I waited about 10 minutes, decided to run across the street and get a soup, came back line was worse. Waited 35 minutes. THe ONE person at the desk got NO help from others, she was repeatedly asked by people in line to go get help. Many other staff were milling about and no one helped her. I then didn't get the room I had asked for, and decided to just forget it, not worth going back down. Really disaapointing., The starwood elite desk had two people and no line and they didn't offer their help either.
June 11, 2012
Rated 2 out of 5 by P3t3rT Great Location with Bad Services
Stayed here 6 nights in conjunction with the IronMan NYC event. Complained about the smelly towels from day 1, did not get better throughout the stay, even the bedsheets smelled.
Was out one day and remembered that i forgot to take the Peace & Quiet tag inside, so called Front Desk to have my room clean but didnt happen.
The worst was there were no shuttle bus to pick up the athletes at the finish line back to the hotel, after over 12 hours, they had to walk to catch a taxi back to the hotel without any cash...
The 2 stars given simply for the LOCATION!
August 20, 2012
Rated 5 out of 5 by Kat24 Great Location & Service
Service was awesome, very nice staff & best location for sightseeing! Hope to return soon.
February 11, 2013
Rated 3 out of 5 by Janene43 Needs to Improvement to Maid Service
I have just returned from staying at your hotel. The maid service was not great, on our third day we ran out of toilet paper late in the night, we were given one roll for the whole trip, our garbage was not removed from the room and we had many water bottles overflowing in our basket. I was also told that if I signed up for SPG I would be waived any internet fees, When I checked out there was a zero balance and it stated I owed nothing but on the day of my check-in I was charged $52.29, I am not sure why and I have contacted the hotel. I am not impressed.
May 21, 2013
Rated 4 out of 5 by Fremont Instructions for Individual Occupants Billing
While on the phone prior to arriving for our stay, I requested that each occupant should receive a separate bill instead of one bill for all. After being assured that this would be done, we were presented with a bill whose total was addressed to only one of the occupants. We successfully corrected this error, but only after asking to speak to a manager. The desk emplyees insisted that they were never instructed on how to individualize a bill, that is to make the change that we were requesting. THe manager was most courteous and totally helpful.
July 30, 2012
Rated 5 out of 5 by Cookie26 Guests are the Number One Priority
I come to New York at least two or three times a year and the Sheraton is always the best in every way possible. This year my husband, 11 year old grandson and I arrived at 8:30 am on New Years Day. My husband had come down with the flu and was feeling very ill. I spoke with Alex, and he immediately was able to get us a room, The next day, the concierge, upon finding out that it was my grandson's birthday, sent a beautifully written note with a nice plate of cookies to our room in honor of his birthday.Then later in the day when my grandson was working on a model and lost a small part, a maintenance man came with a flashlight, got on his hands and knees and found the part. Guests at the Sheraton are always the number one priority.
January 5, 2013
Rated 5 out of 5 by Laura444 Great Place to stay
Location of the Times Square Sheraton is absolutly PERFECT ! The staff was so very pleasant & helpful ! Adam Foster was recommended to us by a friend that had stayd there & had a similar experience, and from the first time we talked to him until we met upon check-in he was a very helpful & friendly person. Thank You for such a CLEAN & fun place to stay in N.Y.
May 27, 2014
Rated 5 out of 5 by Ruthtoo Friendly
The staff were the most friendly group I have ever experienced.
July 2, 2013
Rated 4 out of 5 by erick78 Broadway
Its the perfecto choice hotel if you want to be in a nice place at walking distances of broadway.
June 10, 2014
Rated 5 out of 5 by OrwigsburgOwl was very happy
was very happy with stay; clean; club lounge very good
November 30, 2011
Rated 4 out of 5 by KMLB In the heart of it all
Very nice redo of an extremely busy times square hotel--great location and overall look and feel is nice. Lobby is too crowded, dining options are very limited. Cost of buffet breakfast (which is the only option) is exorbitant and totally not worth it.
June 4, 2014
Rated 5 out of 5 by paodoce Great Location!!
I used 12,000 SPG points for a 1 night stay at the Sheraton in Times square. This hotel is beautiful and in a perfect location to walk to places. We had tickets to go see The Lion King, on broadway- though a rickshaw ride was tempting we walked 4 or so blocks and were there in minutes. Orginally I had booked a Classic room with a king bed, but upon checking in I requested a room with a city view. 2401 was a Perfect corner room with a beautiful view of 7th avenue. NYC was alot of fun! Breakfast was too expensive, way cheaper to grab food somwehere else.
January 21, 2013
Rated 4 out of 5 by john1964 My stay
The hotel was very clean and organiged, when I heard I had free wi fi in the lobby, by typying my name and room number, it did not work the entire time i was there, the staff tried everything, i was very unhappy about that, terrible....they tried to remedy it , for some reason they blamed it on the reservation, but did no want to cancel and redo cuz a ddeposit would encure. i feel a discount for future stay is in order, or a free room good for one year, this was very hard to talk to my small kids.
April 21, 2014
Rated 5 out of 5 by VisitorJune2013 Great hotel, location & staff
Thanks for the great customer service!
June 29, 2013