Rated 2 out of 5 by Meaghan2014 Very difficult to receive assistance
I organized accommodation for a group to stay at the Sheraton for 3 weeks in the summer 2013 and it was an absolute nightmare to set it up and pay.
Multiple times i called the reception and there was no answer or if i was transferred between departments my call was dropped. I spent 3 hours one day simply trying to speak to someone that would take my credit card info to pay for the rooms. I would think that if i wanted to spend approximately $12,000 at the hotel someone would want to talk to me?!
From my experience the different departments don't communicate effectively because I requested amenities for the rooms, one department said it was taken care of and then i would hear from our guests that it wasn't.
A woman name Jeannette in billing finally made an effort and made this experience bearable. I appreciated her taking care of things, but unfortunately it was too late for me to say i would go back to the Sheraton again.
August 22, 2013
Rated 4 out of 5 by presenter Staff at this hotel are very friendly and helpful.
The staff are what makes this hotel great.
Not impressed with the internet service. Signal strength is low and drops off frequently. It is even worse in the meeting rooms where it is usually needed to present workshops.
Filters on airconditioning units need cleaning.
Nice facility close to Eaton Centre, Bay store and lots of good restaurants and entertainment.
August 19, 2013
Rated 5 out of 5 by Swag50 The hotel staff are great
Most of my travel takes me to Toronto. When I'm there I always plan to stay at the Sheraton Downtown. It feels like a second home to me. The hotel staff are great (very friendly, always making you feel welcome). Whether its the food, the room or service its always been excellent. Special thanks to those in the club lounge, especially Blesilda. She's the best!!
April 5, 2012
Rated 1 out of 5 by jzenp Staff
I would not recommend this particular Sheraton to anyone. The only staff that I was able to get help from was the check in desk. The support staff including the bellman, housekeeping and in particular the staff at the tour desk were rude and unhelpful. The cafe staff short changed me two mornings in a row and refused to correct the situation when called on it.
October 10, 2012
Rated 4 out of 5 by None100 Added charges
Nice facility, but 17% added to quoted room pricing is unacceptable! How about using full prices like the airlines -- no hidden charges?!
May 13, 2014
Rated 3 out of 5 by bostontraveler14 Another Sheraton that Doesn't Meet Starwood Standards
This Sheraton is decent, but not great. It is not up to Starwood standards. It rained while I was there and many of their facilities flooded :(
May 12, 2014
Rated 3 out of 5 by pvw590 Not a lot of extras for the cost
I stayed at the hotel four nights. The TV reception in the room was very poor. It either lost the signal or the picture/audio would break up. Costly Wi-fi package in room.
Staff was mostly friendly and helpful but the food in the irish bar was just OK and the waitress was not friendly at all.
Club Lounge food was subpar. Little variation in what was offered.
September 24, 2013
Rated 2 out of 5 by Razz unacceptable
We stayed at this hotel because it was the “Official Race Hotel” for the Younge street 10km. We arrived and no valet was available. Nana checked us in but had no information about the race. We had booked the shuttle to the race only to find out race day that we had to get to Ontario Place to get on the shuttle. Our room had no bar fridge ~ what a disappointment. The desk in the room has huge water stain marks on it, there was a huge stain on the floor between the two beds and the bed ruffle had stains on it. These all gave the impression of uncleanliness. Not an acceptable feeling. The bed closest to the window ~ the side closest to the window ~ you get in and roll right out! We ended up sleeping sideways! Totally unacceptable! We didn't check in till close to 11pm, we were tired and had to race the next day. We would not recommend this hotel. The Sheraton has a good name and we expected a "much" better experience. Please don't rent this room ~ 1739 ~ until these problems are addressed. This is really unacceptable.
April 14, 2014
Rated 5 out of 5 by Cullie Better Than First Class!
This hotel offers the best of the best! From valet and bellhops when you drive up, through friendly registration desk, to the beautifully decorated and equipped rooms. Everything is so accessible from this hotel, from restaurants, to pubs, to shopping - and it is all via underground passageways.
Stay here for a night and you will come back for two or three!
June 2, 2013
Rated 5 out of 5 by bobo4 Great Memory
excellent staff greeting upon arrival. Front desk service was exceptional. The whole day we stayed at the hotel and interaction with staff was exceptional. Enjoyed the pool and view from the 43rd floor. Will be back and would recommend to family/friends visiting Toronto. Room on 25th floor blew us away when we entered. Thanks for a great memory of Aug 29th.
September 6, 2013
Rated 5 out of 5 by Janice75 Nice Stay...
We had a fantastic time staying at the Sheraton, your staff were nothing but professional and courteous.
As a housekeeper in a past life I look at the small details of every room we stay in. I would mention to your Supervisor to ensure the entire room is vacuumed and not just the walkway space. There was a small picnic of chips and smarties under the table.
April 4, 2013
Rated 3 out of 5 by MRCAL99 Out of the Ordinary
As a frequent guest at this property, I had a poor experience this time through. Not only was my SPG Status not recognized through-out my stay, but repeated requests for simple things such as hangers and a morning paper were summarily ignored. The usual service levels I receive were nowhere near up to the standard set in prior visits, or to my expectations.
December 17, 2012
Rated 2 out of 5 by Aussie63 Disappointing
Hotel rooms desperately need a refresh. Hallways are too dark. The room keys didn't always work. Extra blankets and pillows never arrived.
May 12, 2014
Rated 1 out of 5 by Cky2909 Bathroom
The water in my room was brown. Also, the toilet was clogged and would not flush all the way. I reported both issues and they came by and cleaned my bathtub and sink but the toilet still would not flush all the way. You basically would have to flush repeadtly for tissue or anything left to go away. I have stayed at other hotels and not had any such issues.
August 19, 2013
Rated 1 out of 5 by Ali71 need a lot of improvement
I am a frequent sheraton customer. I travel a lot and try to stay at sheraton. this is the worst ever. if sheraton care about their reputation they should do something. bathroom sinks and facilities are horrible. they simply do not work and if they work they are so old you are afraid to break them from being old. simply not to a sheraton standards at all
November 11, 2013
Rated 4 out of 5 by Donnydon It's been a while
My mother-in-law fell and broke hip last July so she has had to have basically constant care. This we haven't been able to come down to The Sheraton Centre in Toronto. We have noticed a lot of changes. The main being, Traders, is gone. We really enjoyed the warm atmosphere of its wood and decor. In its place is a cold non-appling, almost cafeteria setting.
July 30, 2012
Rated 4 out of 5 by SFTM Great service and location
Reception was great in meeting our requests. As well the Facilities are first class. The location to all downtown sports and convention event sites as well as attractions is exceptional. Because the hotel is attached to the Toronto underground Path System you can shop and get around without going outside, For some it is something to consider in the winter.
January 6, 2013
Rated 4 out of 5 by Topaz11 Conveniently located
The Sheraton Centre Hotel in downtown Toronto located within walking distance to restaurants, shopping and attractions. The best part is, you don't even have to go outside to access a number of them. Simply take the escalator down to the 'Path', an underground walkway leading to numerous shops and services, including the subway and Union Station.
January 15, 2014
Rated 1 out of 5 by mj27 Dirty
Bathroom faucet wasn't working. Repaired after 2 attempts. Room appeared clean until we found a pair of underwear on the top shelf of the closet and a parking receipt from 6 days earlier. My husband wouldn't let me complain. We called and requested more glasses because there was only 1 glass in the room and 1 Tim's style coffee cup. They delivered 2 wine glasses good enough. Hot tub by the pool was gross. Floating debris really bad. I informed the girl working there. We had a friend stop by at 11 Friday night and were sitting there talking (3 people) when there was a knock at the door. Security. We were talking too loud and if they had to come up again we would be fined $400. I get that noise complaints are common but when there are 3 people talking they could have been less ignorant. We only need to be told once that there was a complaint. We didn't need a threat. Gross housekeeping issues. Disgusting hot tub. Shortage of in room amenities.
January 24, 2014
Rated 4 out of 5 by Ohdear Beautiful..But...
Was amazed with the hotel and staff the enterance was beautiful and staff could not do enough to help out..but shocked to find nose mucus in two different parts of the room. Also cream of some sort was stuck on the bathroom cupboard for the two days that I stayed.
I would give this hotel another chance and stay again, I am hoping it was just an oversight.
March 1, 2013
Rated 4 out of 5 by DDD1971 Club Lounge Staff
I have been staying at the hotel for the past 2 years - and have found the club lounge staff to be excellent, and willing to work hard to make sure of our comfort. All of the staff are great, but I want to call out Blesilda at the front desk. She is very attentive and kind, and greets me by name each time I come to the lounge. Truly an asset to the hotel!
August 28, 2012
Rated 1 out of 5 by BM1234 SVP
The rate was $329 plus taxes for one evening. I stayed in a room on the 2nd floor. Woke up to loud noises, screeching brakes at 5:20 and realized it was the street cars. Toilet continued to run after flushing it. No bathrobe. Bathroom only had a light switch...no fan. Not what I expect from the Sheraton. Very disappointed,
March 6, 2014
Rated 5 out of 5 by OACCAC This hotel has excellent service and great rooms!
The staff at the downtown Toronto location are excellent, particularly the front desk staff - they do all they can to accomodate everything you require, and always with a friendly smile.
May 4, 2014
Rated 4 out of 5 by Blackwood Busy but good location
Nice property, very nice lounge. Very large and busy. Line ups for check in and check out. Long walk to parking. Good SPG Plat treatment. (Except for being wrongly being charged for internet AFTER I departed). Well located in downtown Toronto,with easy access to everything through underground walkway. Hot and cold tap in bath was was reversed in my room.
June 9, 2012
Rated 5 out of 5 by Maria Amazing service
The facilities are great, but what really makes this hotel excellent is the staff! On arrival, I was offered a complimentary service; before leaving, I had forgotten something in my room and 3 hours later, went back: the cleaning lady had left it exactly where she had found it. The concierge provided amazing advice. Made such a difference!!! Thank you!!!
April 5, 2013
Rated 3 out of 5 by pguru Standard Business Hotel. In and Out.
Not much to write here. The location is great, connected to the PATH subway system of downtown Toronto. Other than that, facilities are standard. The Club Lounge is beautiful but lacks in food offerings. Breakfast was too basic. Evening hors d'oeuvres were better. Good cheap parking across the street and accessible from the concourse level through PATH.
October 1, 2013
Rated 5 out of 5 by OS17 This is a great hotel to serve as you home when visiting Toronto
We make the Sheraton Centre Toronto our home away from home whenever we possibly can. It's a very comfortable place to be. The rooms are spacious, clean and well equipped and the staff are friendly, welcoming and efficient. The indoor/outdoor pool is very enjoyable environment whether summer or winter.
March 24, 2014
Rated 2 out of 5 by Disappointed2013a Too expensive for the room and the service!
I expected a lot more from the hotel considering the cost. My room was old, didn't have good amenities, and was very small. I have stayed in 5 star hotels in downtown Toronto for the same price! I was especially disappointed with the front desk service.... waited in line for over a half hour before even being acknowledged! Hopefully I won't be back.
December 6, 2013
Rated 3 out of 5 by Ohio2000 Good location; amenities are under par
The location of the hotel and the conference facilities are very good. My concern is with the lack of temperature control in the room. No matter the setting at the thermostat the room stayed at 72 deg. The TV system was often not working fully. Many stations had no signal. The portfolio review was available for review only on the morning of checkout.
November 18, 2013
Rated 4 out of 5 by PC11 Great Stay
We had a great stay. Dylan at the front desk was very helpful when we needed to change our room to accommodate an extra child when we arrived.
The view from the Club Lounge both at breakfast and at night was fabulous. The only negative during our stay was the backlog in getting the car out with the valet service.
Great location and definitely return.
November 13, 2012