Rated 5 out of 5 by Kimo Beyond our expectations
A romantic getaway was helped tremendously by this hotel. Great staff, fantastic room and they were able to accomadate each request we made without any problem. We will be back!
February 15, 2012
Rated 5 out of 5 by Lynn47 Wonderful Hotel
This is a great place to stay. I always stay here when I come to Dallas. The staff always goes out of there way to accomodate my needs. Very clean, comfortable, and affordable.
April 11, 2013
Rated 4 out of 5 by florence wonderful location
The bathroom had hair from previous visitors. I reported it to the desk but it was not cleaned for the 4 nights I was there. The carpet looked as if it had not been vacuumned.
August 27, 2012
Rated 5 out of 5 by tazdevil Conference Center
I do not know if this pertains to this survey, but the Conference Center rooms were wwwwaaayyy to cold. Even though we had very active sessions the rooms were way too cold
December 9, 2013
Rated 5 out of 5 by Travelllller Great Stay
My stay at the Sheraton Dallas was Awesome from start to finish. I am a very seasoned traveler and the Sheraton Dallas stood out amongst other Dallas hotels I have stayed at.
July 2, 2012
Rated 4 out of 5 by Fresco38 Decent Room Great Location
Room was decent not exceptional. However, I found the location to be excellent for my needs.
April 14, 2014
Rated 3 out of 5 by Rich Excellent function space
Hotel needs improvement carpeting, etc, elevators. Restaurants need additional improvement in menu selection and quality of food.,
March 20, 2014
Rated 2 out of 5 by Ebog 4-star price, 1-star room
Rooms are small and bathrooms are tiny. Showers were outdated 10 yrs. Charged for wi-fi, fridge, which is a shocker. Little changes could help the stay there more favorable!
July 27, 2013
Rated 3 out of 5 by etbubba Less than
Group members had to move rooms because of water loss. TVs were not working. No toiletries. Poor oversight by housekeeping. My expectations were higher for a downtown hotel.
March 11, 2013
Rated 2 out of 5 by Mary20 Rooms
The rooms were small and outdated. The rugs were in need of vacuuming as there was old food and dirt in my room. The mirrored sliding closet door was broken and off track.
October 31, 2013
Rated 3 out of 5 by Gene3177 Cleanliness was an issue
My room had clearly not been cleaned well by the peanuts on the floor, sticky residue on the night stand, and the pepper packet in the shower.
March 6, 2014
Rated 1 out of 5 by DissatisfiedTimes2 Will never stay at a Sheraton again
We had a horrible Sheraton experience a few years ago but tried the Sheraton in downtown Dallas anyway. Huge mistake...rude staff. We will never stay at a Sheraton again.
October 13, 2013
Rated 3 out of 5 by Mel2012 Getaway Weekend
This was a nice stay and the staff is eager to accomodate all needs. I would recommend this hotel to anyone staying in Dallas. The pool and fitness facility is incredible!
September 3, 2012
Rated 4 out of 5 by RS11 Hotel was okay for business meeting
Restaurant food and drink was overpriced. Room next to elevator with lots of elevator noise / whine until about 1 in the morning.
March 18, 2014
Rated 2 out of 5 by SteveO This hotel is a little dated
Elevators were slow, rooms noisy, bathrooms and rooms in general old. It would help if you had slow closing, quiet room doors so they weren't slamming shut at all hours.
June 10, 2013
Rated 3 out of 5 by Grapehead Nice Hotel, Roms need attention
Was a bit disappointed with our last stay. When we first got to our room, we noticed the bathtub was dirty. Hair was on the shower walls and the tub was dirty. There was even hair all over the bathroom floor. Not a very good first impression to not have your room "ready" when you first checked in. The room was small, but since we were there for business we didn't spend a whole lot of time in our room. Housekeeping needs to be improved. The second day of our stay, we were left no washcloths, and our old towels were not taken. On our third day when we returned to our room we noticed that the bed was made, but the bathroom was not touched. Our dirty towels were still there, although I give housekeeping staff credit, they did leave fresh towels. The staff at Draft was not prepared for such a large group of people on the Thursday afternoon we ate lunch there. Took forever to get our food, hence, we were late for an afternoon appointment. The one positive thing with our stay was the check in process. The front desk staff was very friendly and welcoming. Not sure if I would stay here again, but I wouldn't totally rule it out.
December 16, 2013
Rated 4 out of 5 by GK27 Great conference facilities
Meeting rooms were good as was WiFi
May 1, 2014
Rated 5 out of 5 by Me12 The best stay
My experience at the Sheraton. I really enjoyed the customer service. The representatives routinely checked on my needs and provided service immediately upon request.
June 29, 2013
Rated 4 out of 5 by Shawn21 Cowboys vs Packers
Great experience at this hotel. It started from our entry to our exit. Very polite and professional. Excellent bar staff.. Next time in Dallas-Sheraton it is!!!!
December 17, 2013
Rated 2 out of 5 by Kitkat22 Not impressive for Platinum Amenities
No upgrade. Wasn't even put on a club level. Club lounge had no bottled water or diet coke. Breakfast was not impressive compared to club lounges at other Sheratons
October 30, 2013
Rated 4 out of 5 by Shorti Outdoor space
This hotel is located in a warm climate but has verylittle out door space except for the small pool area. It would be nice to be able to eat and have drinks outside.
November 7, 2012
Rated 5 out of 5 by Cheryl902 Great room, Great location
I stay in hotels frequently, and this room was one of the most comfortable I have stayed in. Everything I needed was in the hotel complex and my room was wonderful.
September 16, 2013
Rated 3 out of 5 by JMFNS Short but not complete check in
When I checked in, I was not given any information about my room such as internet, the 'Green' option, check out, etc.
Just given my keys, charged and that was it.
September 23, 2013
Rated 5 out of 5 by LHRtoORD As big as texas
Great hotel... although very large and busy, quick check-in SPG recognition and upgrade to club level without even having to ask!
Happy to use this hotel anytime.
November 17, 2012
Rated 4 out of 5 by firandorV12 Really great, overall
The stay was pleasant, the staff ere great and friendly, and except for a small mixup (which they sorted out with no problem), the hotel was fantastic all around.
September 3, 2013
Rated 4 out of 5 by jps1722 This hotel is nice but a little pricey
This hotel was very nice, although you had to pay for extras provided at other hotels, i.e. parking and internet service. Also, there was no in-room refrigerator.
April 8, 2013
Rated 5 out of 5 by Sadhin2013A1 Great Experience as 1st time bussiness traveller
I enjoyed fitness center , swiming. friendly hotel staff, cleanliness, restaurents and the servers, excelent FOOD. This is my one & Only place for business stay.
October 1, 2013
Rated 2 out of 5 by shellenberg Some things never change
Have stayed at this hotel for a corporate event the past four or five years and have seen no improvement in the facilities, which are quite dated.
February 3, 2014
Rated 2 out of 5 by Trav22vv Nice hotel, but very slow checking in & out
The hotel is nice and most meeting rooms are convenient. The front desk was understaffed at check-in and extremely slow. There was also a huge line at check-out.
July 24, 2012
Rated 5 out of 5 by Gchild Nice Hotel
When I had my first stay at this hotel about 3 years ago I decide I will never stay at another this was my hotel and stay here everytime I come to Dallas,Texas .
October 3, 2012