Rated 1 out of 5 by badroom I would never stay
After over 40 room nights at the Sheraton i will be looking to stay at a different hotel the next time. Room heating system did not work. the TV kept freezing or going blank. i am a gold member and was not treated as one. No newspaper
December 9, 2013
Rated 5 out of 5 by dollaroff Excellent service
Hotel provided excellent service during my stay over Labour Day. There was an issue with the phones/internet during the weekend (water flooding the server room) and the hotel kept all of the guests informed and provided them with an added bonus after the end of the stay which was above and beyond.
September 12, 2012
Rated 3 out of 5 by tim347 room value not up to parr
Although my room was clean, my view of richmond st and dirty construction site from rm 850 was not as spectacular as my friend in rm 755. In fact for the same price I was issued a closet in comparison. I was told upon initial reservation I would be receiving a larger room. It was adaquate at best.
December 3, 2012
Rated 3 out of 5 by Jackie333 Hotel is too busy.
The alarm clock in the room went off in the middle of the night. The staff should check in advance to make sure that the alarm is not on. I left my blackberry charger behind. I called right away, but no effort was made to find it.
WhenI arrived I had to wait quite some time for the valet parking.
January 30, 2013
Rated 1 out of 5 by Tarnished Dismal
Had booked a King room for our wedding anniversary (Jan 14th). Upon checking into the room found that "every" wooden surface was scratched/checked and on the telephone table someone's initials had been carved into the top. After taking a strol about the downtown core returned to the room to find water leaking from the ceiling. The corner chair, wall, carpet and electrical plugs were saturated. Drywall was falling from the ceiling due to the leak. The front desk was contacted and advised that a porter would attend with keys to another room. After waiting 15 - 20 minutes again contacted the front desk as we had a dinner reservation within the half hour. A porter did subsequently attend passing me the keys at the door advising if I didn't like the replacement room to again contact the front desk. There was no offer to assist with luggage nor check the substitute room. He sauntered off down the hall, thanks. Upon checking the substitute room I found it to be a double Queen, how romantic for my anniversary. I did not again contact the front desk as noted prior we had dinner reservations. Do I feel like a preferred quest, I think not. The rooms I refer to are #1089 and #1079, with pictures to verify if you must.
January 19, 2014
Rated 3 out of 5 by TAS16 Cold in the Spring
Our room was 64 degrees F and the thermostat did not generate heat. We were told by maintenance that the heat was turned off for the Summer and they brought us a space heater that did not help. Also the circuit blew and bathroom power went off while I was drying my hair with THEIR hair dryer.
May 8, 2013
Rated 5 out of 5 by Frenchy28 GREAT LOCATION! CLOSE TO EVERYTHING!
We had a fabulous time! What a great vibrant hotel! Beautiful and luxurious room with great city views! Friendly staff, good restaurant on site
Easy access to shopping right from the hotel.Just a hint: Park in the parking lot right across the street from the hotel. Much Cheaper!
October 8, 2013
Rated 2 out of 5 by sm01 Located in the dungeon
I booked my room (a king size room) over a month in advance of my stay and arrived at the hotel at 4PM on the date of my confirmed arrival. I was then told that the only king bed rooms they had were ones without a view (which I was not very happy about but I preferred the king bed to the alternative double beds). I was not told that the available rooms were also extremely cold (64F) and that the building heat was not yet turned on. When I complained about the temperature, I was provided with a space heater (which after 12 hours had raised the room temperature to 65F) - not very acceptable. I also encountered two additional problems, there was no TV remote (which I later found under the covers in a corner of the bed), then in the AM, a breaker in the bathroom blew when I turned on the hair dryer (it was on a different circuit to the space heater which fortunately continued to run). Two other problems were rips in the carpet and black stains on the dust ruffle of the bed. Certainly not a great experience.
September 27, 2013
Rated 5 out of 5 by JoeyR7 Customer Service is great
My 1st choice hotel for everyone time I travel to Toronto. Friendly customer service from reception to the hospitality staff.
Especially the Club level staff is friendly and most of all Blesida remembers my name everytime I visit!
Thanks for making it always a great stay. See you next week!
August 27, 2012
Rated 3 out of 5 by Maitland70 Questionable
This is my second time at this hotel and again I found this hotel not meeting my needs.
Escalators not working, getting stuck in elevators with no A/C, long lines for check in and front desk service. Charges to my bill after check out are really the icing on the cake at the Sheraton Centre.
June 24, 2013
Rated 4 out of 5 by TOvacat Great hotel in great location
We stayed for 5 days, check in was quick and efficient. Found the hotel to be clean, staff very friendly, location ideal. Near Eaton Centre, Entertainment district, Rogers Centre, etc. ... all places we planned to go to. Didn't use the pool, but our room overlooked it and it looked amazing.
August 20, 2012
Rated 2 out of 5 by Guinness ROOM 1044
As frequent guests at Sheraton, Queen St. West, we were extremely disappointed with the standard of Room 1044. A vent located close to the ceiling was partly covered with masking tape. The surrounding wall and ceiling areas were black. A substandard room and not at all worthy of price paid.
November 9, 2012
Rated 5 out of 5 by Theluck Excellent stay !!
At stayed at this hotel for a week-end gateway, everyone I dealt with was really courteous and friendly (front desk, valet, staff at the Bistro and everyone at the Club lounge). One good note to Housekeeping staff, they were greeting when met in the hallway instead of ignoring us, Great !!!
December 19, 2012
Rated 2 out of 5 by Ls1234 Just ok
For price, did not meet expectations.
Room was not ready until well after 3
No free wifi
Room is outdated
Small bathrooms and not enough counter space on club room level
Bad smell in lobby
Smokers everywhere right outside lobby
December 7, 2013
Rated 4 out of 5 by Tamstaff Very Expensive
From the gift shop to the coffee bar, the prices are outrageous! The restaurant, BnB, is also pricey and the choices on their menu is limited.
I was very impressed with a phone message from a manager on duty the morning after having to call the customer service do to very noisy neighbours.
October 31, 2012
Rated 5 out of 5 by Rick61 Next best thing to home
We returned to Ottawa yesterday following a two-night stay at the Sheraton Centre.
This was our third stay at the hotel within the past six months.
When we stayed at the Sheraton Centre in February, we arrived to discover that the booking we had made through SPG had not been recorded. Nevertheless, the front-desk staff found a room for us on what appeared to be a very busy day.
During our most recent stay, the front-desk staff amended our booking so that we could stay in a self-contained suite, rather than a junior suite, after we inadvertently booked the wrong type of room.
Being early risers, we have, on several occasions, shown up at the Club Lounge at least 30 minutes before the scheduled opening in the hope of grabbing coffee and tea. Despite the hour, we have always been welcomed and were able to get takeaway tea and coffee..
We have been staying at the Sheraton Centre for more years than we can recall. We will continue to do so and we look forward with anticipation to our next visit.
April 10, 2012
Rated 3 out of 5 by Mokaman Old Hotel that Looks New
The hotel lobby facilities and Sheraton Club lounge were first class and so was the service. However, I was disappointed with my room. It was old and worn out, and included a blocked sink. Food and beverage were below expectations.Not what you would expect to get as a SPG Platinum Member.
October 22, 2011
Rated 2 out of 5 by Tanner Room is not as advertised online
The room was not as advertised. Our room was supposed to be a $300. a night room but what they gave us certainly was not. Parking and WiFi was not even included until we complained and gave us one night free of the WiFi. Very expensive place to stay and we were very disappointed with it.
March 10, 2013
Rated 5 out of 5 by MAC99 First Class
From the check in to check out, what a wonderful experience. Dylan the check in agent was superb, both friendly and effective. The food service to the pool was outstanding. The two ladies at the fitness centre were most helpful and courteous. This is why I remain a loyal Starwood member!
July 18, 2012
Rated 1 out of 5 by ColdUpset Freezing Room
I arrived late to my room and it was cold. I turned up the heat and hoped it would warm up. There was a space heater in my room, that should have been my clue. I froze all night. I will not stay with you again even though I come to Toronto every couple of weeks. Nor will I recommend you.
November 29, 2012
Rated 4 out of 5 by Bob18 Central location
Nice location on the subway and in the center of town. Great view from the club lounge. Upgraded provided, although it had to take convincing that it was available. Parking cost is reasonable for location (self park in city garage). Suites are simple for a business hotel, but good size.
April 12, 2012
Rated 4 out of 5 by DougtheKing Sheraton Toronto a Great Place to Stay
I've stayed at the Sheraton Toronto many times for conferences, and it's always a great place to stay. If you're travelling to Toronto, the location downtown is ideal. And this was the first time I used their fitness facilities, and they had everything I needed for a great workout.
August 19, 2013
Rated 3 out of 5 by StedGettily Nice hotel but some rooms need updating
This was the second year my family decided to spend a night in Toronto at the Sheraton while visiting family for Christmas. We booked a junior suite so there'd be lots of room, and a pull-out bed for the kids. Unfortunately, when we pulled out the (very old) sofa-bed, we first saw a large dark stain on the underside. Fully unfolded, we found that the top of the mattress was also heavily stained. Further, enough springs were broken that the mattress was falling through the frame, and would have ended up on the floor if anyone had tried to get in.
Staff were good about bringing cots (they offered to move us, but we'd already settled in), but even though I had asked the person I called to make a record of my complaint about the broken bed, upon checkout I found this had not been done. We were ultimately given a discount on the room, which was satisfactory.
Knowing that badly soiled and broken furniture is kept in place does make me hesitant to stay there again. My other experiences have been more positive, and the staff are very helpful, so I'd still recommend it, but with reservations.
December 18, 2013
Rated 3 out of 5 by Bob20000 HVAC Noise issues
There was an odd noise (like a ball bouncing through the HVAC system). I called and they said the hotel is sold out and I can't change rooms but they will send someone to fix. Nothing was ever done and the noise was ongoing through my whole stay (day and night). Very bad experience.
July 15, 2013
Rated 3 out of 5 by DundeeVP Rare disappointment
I stay often at the Sheraton Centre Toronto, and this time I was very disappointed. The hotel was grossly understaffed, as only one person was checking in guests. I waited for the valet, and the guest servies phone went unanswered. The room service meal that i was served was inedible.
January 24, 2013
Rated 4 out of 5 by daboss Almost perfect
-Front desk staff excellent
- door staff excellent
- hotel was very clean and temp. was good in all areas.
- facility ammenanties good
- We had 5 couples registered all was good
- One issue, our toilet seat was loose I asked the front desk to have someone fix it ,it never did happen.
January 15, 2013
Rated 4 out of 5 by fhanover Customer service reminder
After a guess receives their key card, kindly direct them to the correct elevator. We were simply handed our card and told to have a nice day. I hate feeling like an idiot when I find myself stepping off the wrong elevator and wrong part of the hotel.
Everything else was fantastic.
March 21, 2013
Rated 5 out of 5 by Blackwood Nice facilities and location
After having previous service issues, we had a very nice, glitch-free stay. Great SPG elite recognition. Pool facilities very nice. As is the lounge, although the evening offerings were a bit meagre this time. A bit of a wait for check-in, as this property caters to a lot of groups.
July 16, 2012
Rated 4 out of 5 by Bob18 average on this trip
Stayed here 10+ times. Decent hotel, good location. Lounge is large and nice view, but minimal services and assistance, especially at breakfast. No upgrade provided because they were 'sold out', but didnt seem that full. Minimal outlets in room, and 2 lamps didnt work between beds.
June 26, 2012
Rated 3 out of 5 by Chris1313 My Stay
As an SPG Member having to book a room at a cost of $400 for one night is not acceptable. Then to have a lesser rate quoted the day of arrival (on the phone) only to not have that rate honored when I arrived was inappropriate. I will ensure I do not recommend this hotel to others.
December 9, 2012