Rated 3 out of 5 by elizabeth96 No heat
I stay here often and I do enjoy this hotel. Just a warning if you are staying the end of September, the heat is not turned on. I was freezing. I played with the heat a few times thinking it would eventually kick in. I later found out from the hotel the heat was not even on. I had my 5 month old baby with me so I was not too happy.
September 27, 2012
Rated 5 out of 5 by Anne Great Amenities
Staff was very friendly and helpful. Room was very clean and comfortable. The one thing that I dislike is I understand that parking is limited while checking in however, if I'm paying $200 per night, I don't like being hurried to get my car out of the way plus having to pay $45 per night for parking (using the hotel's parking lot).
March 26, 2013
Rated 3 out of 5 by Andies27 This hotel is too busy!
This hotel is clearly under-staffed or mis-managed. The check-in & concierges lines are always packed and the lobby simply has too much foot traffic from all direction. The rooms need some update & TLC. Also, I lined up at the SPG counter and was told it's for higher level members only, but this was not clearly indicated anywhere.
May 13, 2013
Rated 2 out of 5 by Mort12 This Hotel has excellent Staff
Brian at the check-in Desk is a first class Ambassador for your Hotel.
Delay in room availability was lengthy but understandable - Brian handled with excellent customer relations skills.
Room had no Mirror in main area, tap in washroom bath was leaking badly, no extraction fan in bathroom &, despite a space heater, room was cold.
October 20, 2012
Rated 5 out of 5 by NorthAmerican70 Winnie Sinn
Winnie Sinn is an absolute rock star on the Toronto Sheraton Centre team. She "get's it". As a hard core business traveller and regular guest at this property, I often need to make last minute changes. Winnie has bailed me out of tough situations on a continuous basis. She deserves to be recognised as a star employee on the team.
November 21, 2012
Rated 5 out of 5 by Angelx25 Sheraton is a first class hotel and centrally located for all amenities
Absolutely wonderful hotel, spent 2 very happy weeks, 1st week was very good but 2nd was excellent, all the staff extremely kind and couldnt do enough for me, made my stay so very special. Intend going back to stay again soon, highly recommended. Only one thing in the room I missed was a cup of ordinary tea, that would be a bonus
October 4, 2012
Rated 5 out of 5 by Tina23 Amazing Staff
I'm a regular at the Sheraton Centre and the staff treats me like gold! Blesilda in the Club Lounge & Rocco in Guest Services along with all the staff at front desk and club lounge always make my stay special!! Even recognizing my birthday & wedding anniversary. Wouldn't stay anywhere else when I'm in Toronto.
November 18, 2012
Rated 1 out of 5 by Jeff4664 Horrable experience
This has to be the worse hotel in the Sheraton Family. If I was going to Sheraton for this first time and I had stayed at this hotel I would never return. I will never return to this hotel. There were no belhops, no parking had to park down the street. No one helped me get my bags to the room, the food I would feed to the rats.
December 16, 2013
Rated 5 out of 5 by charliet Very Pleased
I want to personally and sincerely thank Jeff the Sheraton Centre Manager for ensuring that my check in and check out experiences were nothing short than impeccable. Thank You Jeff for the personalized touch you put on things. It is much appreciated.
June 1, 2014
Rated 3 out of 5 by TVNoWorkie Out of room better than in room.
Enjoyed underground walkway the best. The hotel staff hadn't all been informed on parking choices and internet services. We had internet services from check in until 10:PM - and then it required payment which seemed steep. After numerous questions to staff (didn't know) and then front desk told us that at as members we received internet free only during the month of February (March came in at 12 PM) This must be confusing to many and there are plenty of other areas where we found it free. We disdain getting charged on top of the rates we paid for the rooms anyway. We had a fridge, the only problem was it wasn't plugged in. We rectified that by unplugging a floor lamp. Watching TV was hard because the picture would go pixalated and the sound was gone for 5 seconds or more every 10 minutesor so. Again one knew what the problem was because it wasn't raining or storming - it was clear out side. Staff had some problem outside our door but we didn't investigate.
March 2, 2013
Rated 3 out of 5 by Stephy86 Dirty pool area
Very thin walls. My family was kept up by partiers. The pool area was quite dirty. My kids found 5 band aids floating in the pool. The hot tub had a sign not for children under 16 yet it was filled with toddlers. There were no staff to monitor this. We expected much more. We will be back to Toronto, but we won't be staying here.
July 8, 2013
Rated 5 out of 5 by millionm In town for a concert
We have stayed at this property 2 times previously and have enjoyed the location and the service. From the valet parking to check-in have never experienced a problem. Unfortunately the concert was cancelled but rescheduled for December and have already booked my stay again. A great job by all. A special thank you to Stanton!!!!!
September 25, 2012
Rated 1 out of 5 by Siouxper1 Sheraton Centre Toronto Hotel Review
This is one of the worst hotels that I have ever stayed at for the price, or even cheaper. The hotel did not fix my room temperature after five calls during my stay. It never got below 71F in my room and was very muggy. The AC unit ran continuously and the only thing they did was to prop the curtain away from the unit with a book, and close the curtains. On checking in to the hotel they did not have my room available, as they gave it away. After 18+ hours of traveling, through delayed flights, this was unacceptable and than got put into a room that was this pitiful. The elevator broke down locking out the lobby connection one evening. They only way you got up was by someone else coming down with another elevator or walking up or down to catch one at a different floor than the lobby. The billing was also wrong as I was quoted 185 CAD, and was charged 185 US even though I had the documentation to show that was the correct billing. The only positive I would have about this hotel is that the internet was fairly fast and the connectivity was good. That would not be enough for me to stay there again without hearing that they fixed the problems.
June 29, 2014
Rated 3 out of 5 by IronGirl Nice place; Good Service
Nice Hotel, and Front Desk was very helpful. However, did not sleep at all as people were partying all night long in the hallway which made it difficult to enjoy the next day in Toronto with no sleep. Hot tub was very outdated and for a hotel that size should be a lot bigger, squeezing together with strangers, not a great time.
November 11, 2013
Rated 3 out of 5 by millie40 Efficient online booking through Starworld chat room
We did not encounter any problems in making changes to our booking. Service from your chat room representatives was fast and accurate.
July 1, 2014
Rated 5 out of 5 by Doddy Fantastic stay
I stayed at the Sheraton Toronto while attending a conferece at the University of Toronto. The location is great, rooms very comfortable and the staff excellent. Quick check- in and out, close to subway and tram stops and within walking distance of many attractions. Thank you, I will be back and can highly recommend this hotel.
April 13, 2013
Rated 2 out of 5 by pg11 Left message for general manager did'nt call me back
I left my room at 7:30 am need to go up to the club level for a coffee and a peice of toast. I wasnt back down to the lobby until 8:00am. It took 30 minutes only 2 of the 6 elevators worked. This hotel needs alot of help, its tired, the staff didnt care when I first approached the staff in the lobby. Poor show Sheraton Centre.
May 31, 2013
Rated 3 out of 5 by David13 OK
The Sheraton Toronto Centre is a massive place - be prepared for lots of people. But as a Sheraton it was fine but not exceptional. Room service was terrible. I don't like the hotel information being on the television. Broken ice machine on our floor was a small inconvenience but still annoying for a large, established chain.
February 19, 2013
Rated 5 out of 5 by Iamdam Club Floor
Staying on the Club floor with lounge access made the difference!
Room decor is really old. Not the nicest in Toronto by any means, but I was on 41st floor with great views. Lounge on 43rd floor was excellent. Hotel gym was excellent - bright, spacious, lots of equipment.
May 17, 2014
Rated 3 out of 5 by kemanuel Tired and Dated
The rooms are tired and dated and could definitely use some updating. The rooms were very warm and the cooling did not work. Cleaning leaves little to be desired. We found a used bar of soap in our shower and personal effects under the bed from a previous guest. I would not use this hotel again.
April 25, 2014
Rated 2 out of 5 by Dr21Ken High price for average amenities
Don't get me wrong - the lobby and conference facilities were first-rate. But it is sad that a world-class hotel charges so much for Club membership - which entitles you to free wifi and a continental breakfast - amenities you would expect at any Days Inn - without the fridge and microwave. You can do better.
March 31, 2014
Rated 1 out of 5 by JulieC Horrible experience - don't leave without your bill
I stayed in Sheraton Center on Jan 10 for one night. The hotel is generally average for the price but the worst part is that they promised to send the bill by email....and never did. I am at my 6th call in 4 days and still did not get it. This is just absurd. DON'T go there on business if you intend to do an expense account.
January 17, 2013
Rated 4 out of 5 by Nyckname My Stay
Great location in heart of Toronto
July 11, 2014
Rated 5 out of 5 by Albert2011 A great hotel with dream location
We arrived from UK to enter the room with lovely welcoming facilities. Then opened the curtains to find an excellent view of main city centre square, plenty of activities to watch generally minimal traffic noise. All that we wanted from Staff and surroundings were on hand. Our time was enjoyable and we hope to return again.
October 1, 2012
Rated 4 out of 5 by JanJan67 Great location, poor pool area
The easy access to all Toronto locations using The Path was great esp for skating. Would rather have 2 queen beds than small doubles but rooms were clean + comfortable. Only complaint was the pool area as it was too cold as there is too much open area to the outside. The hot tub was cloudy and jets were barely functioning.
February 19, 2013
Rated 5 out of 5 by Applegundam quick visit , impressive
I was there for a small conference; upon arrival; checking in is easy and friendly; but my room is not ready due to my early arrival; which is fine; so I went direct to my meeting; and come back two hours later; and the lady recognized me right away and apologize for the inconvenience that they had caused; very impressive.
September 4, 2012
Rated 4 out of 5 by 2patty hotel lacking in WIFI
The Sheraton is an excellent hotel with great services, etc., except for the fact that WIFI is not provided as a service and is charged at a rather pricey rate. Most lesser hotels offer this service free and the room charges are much lower and therefore we feel this is poor value for our money to pay more and receive less.
December 29, 2012
Rated 3 out of 5 by PTurtle Room access
Key given could not be used to open the door as it was not a 'tap' key; excellent attention from staff to resolve; next day the new key wouldn't work; they couldn't cut me a new one because the machine was unavailable; security met me at the door to open my room; no one provided me with a key, but I checked out next day
December 13, 2013
Rated 5 out of 5 by Golfer12 Best Staff
I stay at the Toronto downtown Sheraton several times a month and have always had good experiences. The rooms are spacious and very clean. All the staff - from valets to check-in to club lounge are very friendly and helpful. They go out of their way to make sure you are looked after. Would recommend this hotel to anyone.
April 1, 2013
Rated 3 out of 5 by Janet Will not accept review without a title.... really!
Reception was slow we watched 3 employees play with their computers. The room given to us was a 2 double bed behind the elevator on the 12th floor. Very noisy and very uncomfortable considering the size of beds. Contemplated complaining, however with the reception we got in the first place, decided it would be pointless.
March 8, 2013