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Rated 3.5 out of 5 by 1936 reviewers.
Rated 5 out of 5 by Conference Stay My friend and I stayed at the Toronto Downtown Sheraton Centre while I attended a Conference. From check-in to check-out the staff was amazing, rooms were spotless, food both in the restaurant and Conference was excellent, considering they were feeding 400 women at a time. I can't wait to come back next year! August 18, 2013
Rated 4 out of 5 by Watch your bill Got charged for three phone calls that were made after I left one call took care of the problem and the hotel reversed the charges but keep a close eye August 17, 2013
Rated 1 out of 5 by construction everywhere construction was everywhere in and around this worn down hotel. parking the car was a nightmare and didn't like the blah food at the hotel. never again at this place! August 16, 2013
Rated 3 out of 5 by Stayed during a conference, not impressed I was impressed most by the staff during my two night stay. However, my room had no fridge and the nestle water was awful, the food served was bland and in some cases sub par. The breakfast was great but then again its really hard to mess up scrambled eggs. I found the dessert was the best in taste and selection. Oh, get this, Internet for personal use comes at a charge! Luckily my company was covering it. As for meetings, the rooms were great and the temperature was comfortable all the time. August 16, 2013
Rated 1 out of 5 by Old, dated, tired, apathetic staff The TV didn't work in the room and wasn't connected to the treadmills. The phone at the bedside didn't work. The wall around the heating/air-conditioning vent in the room was almost black - who knows what I was breathing in. The Information desk was never open so we couldn't get ideas for where to eat. Asking the Bell staff was like asking someone who could have cared less. And we could barely understand what they said. And the refrigerator in the fitness center is supposed to be for cold and wet washcloths. They have it filled with dry hand towels, which makes no sense. I would not return nor recommend the hotel to anyone else. August 16, 2013
Rated 2 out of 5 by The hotel is really run down For a hotel in Toronto this hotel is really run down. The curtains are torn, the shower heads are broken, from some places the shower walls have cracks. Really not a place I would recommend anyone to stay in. There are better hotels in Toronto August 16, 2013
Rated 4 out of 5 by Mostly good ... ... we enjoyed our stay at the Toronto Downtown Sheraton. It was central to all the shopping malls and districts, as well as attractions. Our only disappointment was how a very noisy situation was dealt with at 2:30 AM. From the time we called down to the desk until resolution, it was 30 minutes. And when we asked at the desk the next day to move rooms, we were informed it wasn't possible, without any other action. August 14, 2013
Rated 3 out of 5 by I expected more I booked a room the day previous to checking in. I asked for a single king bedroom however instead recieved double beds. This was a romantic get away weekend. We had not been away together over night for 8 years because we have a hobby farm and the animals need to be fed. Our daughter was staying at the house to look after the animals for us. When we got to the check in desk there was a very long line up and we waited over a half hour. After finally getting to registration we were informed there were no King Beds available. What is the point in booking a room then. We did arrive at about 3:30pm and check in is anytime after 3:00. So, I don't see where there should have been an issue in getting what we booked. While at check in, the service was cold. I realize you are busy but this is the service industry. Put on a smile or something. We had a chat with registration and we understood when going to our room that we were getting a King bed with handicap access. I am ok with that. We got to the room to find he had given us a handicap accessible room with twin beds. Where is the honesty. I tried two different times to use the customer service direct line and there was no answer either time after letting it ring 8 - 10 times. I just finally gave up and decided to stay in the room we had. It would work for what we needed. A roof over our heads. On the other hand, the girl at the courtesy desk in the main lobby was actually delightful and helpful. She even escorted a seeing impaired patron to the escalator and helped him to where he need to go. I waited while all this happened but was delighted to see her assist this gentleman. It was the highlight of my stay. That should not be a highlight in a facility like this. The hotel was close to the attractions we wanted to see but I think in the future I will be looking elsewhere for my accommodations. August 14, 2013
Rated 1 out of 5 by Possibly the worst hotel I have ever stayed in... This is the worst starwood preferred hotel I have ever stayed at. Dingy rooms, out-dated. Our bath tub and shower had sand in the bottom even after we tried flushing it out...seemed to be coming from the water source itself. Even the water had a brown tinge to it. Front desk staff were not helpful and often rude. I would never recommend this hotel to anyone. A complete waste of money. August 13, 2013
Rated 3 out of 5 by Rude Welcome There was a problem with my corporate check-in. Instead of being treated with respect and dignity and problem-solving the situation, I was greeted with a very rude, inflexible and argumentative supervisor. I have never been treated so poorly and disrespectfully by a professional who's primary job in life is HOSPITALITY. August 13, 2013
Rated 1 out of 5 by Didn't impress Stayed at the Sheraton Centre from the 31st July to the 10 August. Arrived at the hotel a little before 9pm after a transatlantic flight from Heathrow and a taxi driver not sure of the entrance mainly due to numerous road works, on arrival we found the reception very quiet (only the two of us checking in) the young lady behind the desk checked us in very quickly and efficiently noting that we had emailed from the UK to upgrade our room to club. This was the only time we saw reception quite for the rest of our stay it was chaos and not uncommon to wait 30 minutes to check in with long queues through the lobby. Tourist information desk approached three times with a question twice told to go on line or use a free phone number, one young lady very helpful showing us how to get somewhere, the guys who you book taxis or limos with excellent On arrival to the room this is when for me personally things became horrendous as I suffer with Acrophobia, all club rooms are situated on floors 36 upwards we had been allocated a room on the 40th floor when asked to be moved lower was informed no rooms available due to the hotel being full for something called Caribana so curtain were closed for the whole of the stay (hotel booked through a third party and no were on booking form for special requests eg lower floor) only to get worse that breakfast was on the 43rd, whoever thought it would be spectacular, breath taking or a feature of the hotel to eat so high up your so sadly wrong it’s the stuff of nightmares for guests with a fear of height with no alternative to eat on a lower floor. Our room was large, clean, comfortable, beds excellent everything in the room worked perfectly but Wi Fi very poor. With the arrival of weekend came the Caribana and the hotel going into total lock down with 5 to 6 police officers inside of the lobby and with as many if not more heavies (doorman) on the outside, guest were told that they would not be allowed back into their hotel unless they sported a garishly yellow plastic wristband which I have kept as a constant reminder of being tagged. As a tourist from the UK traveling 3500 miles or more (obviously not here for the festival) to be a prisoner of Sheraton or sleep on the streets of the city believe me does not leave me with an impression of wanting to hurray back to your hotel in the near future, you really need to find an alternative Location of the hotel is central to most tourist sights in Toronto within walking distance from most, subway, buses and streetcars to others are literally on the door step of the hotel so great for all public transport Would I stay here again the answer has to be no, for the money certainly not worth it. And a word of advice if you have a fear of heights avoid this hotel at all costs August 13, 2013
Rated 5 out of 5 by This hotel has the best staff This hotel is ideally located in Toronto and is close to everything, including airport and subway system. What makes it special are the staff - Brian and the crew are the best! Beds are comforatable as you would expect. Club floor access is recomended for quality light breakfast and good meeting area after work day is done. August 13, 2013
Rated 4 out of 5 by Great location for downtown stay. We chose this hotel for its location and specifically proximity to the theatre and package deal for theatre production. My husband and I stayed here pre children and had a great experience 8 years ago. The pool was a bonus and we could not get our kids out. Brian at the front desk and all of the staff including the housekeeping and valet were more than accommodating. The only suggestions that we had was that our room on the 11th floor needs a updating reno , there was a mysterious stain on the floor next to the bed, the windows needed cleaning and the toilet needed a new seat and the toilet was constantly running. This was the only let down since we have recently stayed in brand new hotels in the vicinity. I am confident that the next time these issues will be resolved. Thank you again Brian for your assistance. August 12, 2013
Rated 3 out of 5 by Unruly Guests My wife son and I happened to stay during the "Carabana" weekend and on the Saturday we were repeatedly woken up as late as 3 in the morning by loud, intoxicated guests in the hallway. Even on the Sunday night there was loud hallway activity long after midnight. Staff were apologetic and attempted to put in place extra security and even fines for unruly guests but they should either group the "celebrants" on the same floor or the hotel needed far more effective means of controlling unruly guests. August 12, 2013
Rated 4 out of 5 by Handicap Issue All is wonderful except grab bars in the washroom. August 12, 2013
Rated 5 out of 5 by This hotel has great staff and location Love the location of this hotel. We have stayed here several times and have always been treated to excellent service. We highly recommend this hotel. August 12, 2013
Rated 5 out of 5 by Great Property! Love staying at this hotel whenever I am in Toronto. Location is ideal and staff are great! They make you feel at home! August 12, 2013
Rated 3 out of 5 by Hotel has great location, but... The Hotel is still under construction on the outside, however he inside is updated and very nice. The check was terrible, there was one check person at the main desk for about 25 people in line and the SPG area had 5 inline for one person. I saw staff go behind the check in desk, however none where there to help. The room I received was for a handicapped person and the front desk made no mention when checking me in. Once in the room, the room safe was locked and I called to have it opened. It took 20 minutes for security to show up. The small TV screen was about 20 feet from the bed head in a strangely shaped room. When calling the 'front desk' the phone would ring 12 times, then transfer to an operator that answer in less than two rings. Once you could get to a staff person they were fine, but the hotel seemed understaffed. August 12, 2013
Rated 1 out of 5 by Would never stay here again There is a huge charge for wifi in the rooms. $17 day is outrageous! It's free in the lobby but not in mtg or conference rooms. The hotel was run down. Carpets were stained. The windows were filthy and there was extensive mould. An ancient noisy Air conditioner kept me awake at night. No bar service at pool. Dirty plates and towels all over. And even the driveway was clogged with cars not being parked causing huge delays. Horrible hotel. Reminded me of a 3 star in Mexico. August 11, 2013
Rated 3 out of 5 by Great location, building news improvements 1. Bed was comfortable 2. Line ups at check were super long the whole time I was there, unable to redeem green choice certificates for points. 3.Hotel is under construction 4. Hotel is dated (Hence construction) 5. Club Lounge served the same breakfast everyday. August 11, 2013
Rated 5 out of 5 by Fitness Facility When I travel the fitness facility is important to me. The Sheraton has an awesome facility. The links cafe is a sweet place for coffe and breakfast - the staff is very friendly. The B&B has a great selection of menu items. August 10, 2013
Rated 2 out of 5 by Terrible check-in I stay at this hotel only bc it is close to my office in Toronto. However, I have to say to say that the check-in experience is one of the worst in my 24 yrs of business travel - >20 min to check in for such a large property is shameful. And it is a recurring issue. Not enough staff to look after Platinum members. Unacceptable. August 10, 2013
Rated 2 out of 5 by No visitors Very unhappy about this. This was traumatizing. People I planned on seeing i could not see. August 9, 2013
Rated 3 out of 5 by Carnival Weekend I think they were a little too strict about who comes in and out of the lobby. Yellow wrist bands. August 7, 2013
Rated 3 out of 5 by Wrist Bands As an out of tower from the U.S. I have been to the hotel before during Caribana weekend. This year was not enjoyable. As a paying customer and adult I do not appreciate being told that I was not allowed to have guests in my room. I understand that it was for safety from the events of last year but it was an over-reaction. There are better ways to provide safety than to ban guests. Additionally, not informing the customer ahead of time that this policy had been implemented is disingenuous and certainly had I known this ahead of time I would've cancelled my stay. After 4 years of prior stays I am extremely disappointed and will be taking my business elsewhere August 7, 2013
Rated 4 out of 5 by Close to many of city's attractions Excellent location and close to many of city's attractions and extremely courteous and helpful staff August 6, 2013
Rated 1 out of 5 by Not Satisfied My husband and I chose to stay at the Sheraton instead of competing hotels because for our wedding less than one year ago that is where both us and our guests stayed. It was a different location but we felt confident that the Sheraton brand would be consistent but that just was not the case. We paid for an upgraded room because we were only staying for one evening and wanted to splurge a little - I would have preferred a standard room in comparison to what we got. There were stains all over the carpet (what looked like red wine) the furniture was all scratched up and the windows that looked on to Nathan Phillips Square looked like they hadn't been washed in months. We had been told that the hotel was completely booked at the Concierge desk because it was Caribbean Carnival weekend and we could not switch. All of those things were very disappointing but to top it all off we couldn't sleep! Our neighbours were speaking loudly - which under normal circumstances shouldn't be a problem if there was proper room insulation. They kept us up late into the night and then at 7 am they began packing up and they weren't even talking but using tape to tape up their belongings and that woke us up. Our room had the adjoining doors that could be unlocked for families and so that may explain it - but it is completely unacceptable for a newlywed couple looking for a romantic evening out to have their one night away be ruined by things that should not have been issues in the first place. August 6, 2013
Rated 2 out of 5 by staff great, facility needs work really enjoyed city, most staff were excellent, Jacuzzi in pool doesn't work well, there was hair in bathtub on arrival, no coffee or water bottle in room on second day stay, were given poor direction from concierge on two occasions... bed was comfy, pool itself was enjooyable August 6, 2013
Rated 4 out of 5 by Hotel's greatest asset is the helpfulness of the Club Lounge hostess Blesilda is truly a remarkable employee, always remembering regular hotel guests by name, and going out of her way to be helpful. A true gem for the hotel's guests. August 6, 2013
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