Rated 5 out of 5 by Tina23 This hotel has exceptional staff
I stay at this hotel weekly and cannot say enough about the amazing customer service provided by the staff. From the front desk, to guest services to club lounge, they are all very professional and eager to make my stay as comfortable as possible. The location cannot be beat and the services always meet my needs.
October 31, 2012
Rated 4 out of 5 by enel3635 The staff were very responsive
While the fabric of this hotel has some deficiencies because of its age, the staff were very efficient and cordial when responding to the needs of our group. Many of us could be
considered seniors or "golden agers."
Therefore, some found it difficult to
raise themselves up from the low toilet seats
without the presence of a grab bar. The
staff responded with the suggestion of
installing a temporary seat riser. And, maintenance person arrived almost immediately to install it. We also had a problem with the room chair being too low.
The staff very quickly provided conference room chair. Someone always followed up to insure that our needs had been met.
The breakfast buffet provided a wonderful selection of food, and the wait staff were, for
the most part, very cordial and observant of
our needs,such as coffee and water refills without our having to flag them down.
The banked elevator service was excellent, and the direct access to underground shopping was certainly a plus.
November 14, 2012
Rated 4 out of 5 by Gingy123 Toronto Sheridan
Great hotel in the city of Toronto. Heads up though, there is a lot of construction on the roads around the hotel making parking, navigating more challenging. Richmond Tower rooms are older and outdated so stay in the main towers if possible. Great reception in the lobby. Lots of staff to help you out.
October 20, 2013
Rated 4 out of 5 by KITKAT Had a great time and great location.
The hotel was wonderful. Great location and wonderful staff. The only thing wrong was the noise level at inappropriate time. Five a.m. Friday morning constant banging that sounded like dumpsters being dropped and we had a fire alarm at 3 a.m. Saturday morning. Maybe not the hotels fault but still broke our sleep.
January 28, 2013
Rated 2 out of 5 by Michael Dissapointing
The location of the hotel was the best part of staying there.
Upon arrival I had to wait in a 30 min line to check in.
The room is extremely dated and badly needs renos.
The blow dryer was faulty and damaged my girlfriend's hair.
I would not stay there again for the price it did not come close to my expectations.
February 17, 2013
Rated 5 out of 5 by Mohit2013 Awesome Customer Service
I have been in to Sheraton Toronto many times and I am very pleased that the staff there (especially in the club lounge) make sincere effort to get to know you. They know me by name there and it is this personalized service and other great things that Starwood offers that keeps me a loyal SPG member.
October 11, 2013
Rated 4 out of 5 by Coco2011 Good stay
When I arrived, I received very good attention. Unbeknownst to me my gold membership had expired so when I went back to check out, I was actually met with a rude response that I shouldn't have stood in the gold line etc.
It was very rude and it was an honest mistake that I didn't see it had expired in February.
September 11, 2012
Rated 3 out of 5 by MadMart On screen hotel information is terrible
On screen hotel info is very frustrating, your front desk admits to many complaints about this when books were removed from the room
No written info at all. TV info is not interactive so if you miss the fine print, you have to wait ages for the info again. Also TV reception of this screen was often poor quality.
January 21, 2013
Rated 2 out of 5 by mmmm20131219 Nice hotel - but disappointed
Nice hotel and clean, comfortable room, but key cards failed twice and had to be replaced. First time I called Guest Services, who said they would send Security to let me in. 10 minutes later I gave up and went back down to front desk.
Also TV reception was poor.
December 20, 2013
Rated 4 out of 5 by jeffmac would stay here again
pros - great staff, excellent bed. club room and club lounge a must, easy parking, great location eaton center, underground shopping, entertainment district and restuarants and hot tub/pool area. cons starwood desk was closed at 7:30 pm when arrived. frig not in room. had to order, then 2nd tech to turn it on.
May 16, 2013
Rated 5 out of 5 by bobj619 Great Stay
We stayed at this hotel at the end of a three week tour of Alaska and Canada and it didn't disappoint. Lovely, courteous and friendly staff, efficient and helpful. Excellent location near to the centre of Toronto. Clean well appointed rooms and very comfortable beds. We will definitely stay there again.
September 26, 2013
Rated 4 out of 5 by Run1spot Good Service...
My housekeeper went out of her way to anticipate my needs. I ran out of toothpaste during my week long stay and she was thoughtful enough to replace my toothpaste and provided a new toothbrush before I even asked. It is the little things that go a long way in my book. Good solid customer service.
October 26, 2013
Rated 2 out of 5 by Ringerboy Service
I was most disappointed with the staff responsiveness. I had room key problems and called to arrange to get it fixed. The agent said he would send someone up right away. By the time I checked out no one showed up to fix the card reader. I was locked out of my room twice during the stay.
November 19, 2013
Rated 4 out of 5 by Dojn March Break
The room that I thought I had booked was not what I got when I arrived at the room. I contact customer service and indicate to them my expectation. My room was immediately upgraded to what I would have wanted with the kids and we were given free breakfast to compensate for any inconvenience we experienced.
March 17, 2013
Rated 4 out of 5 by LindsayB Excellent stay at the Sheraton Centre Toronto
My friend and I stayed at the Sheraton Centre Toronto for two nights during the Royal Agricultural Winter Fair. The hotel was clean, staff was nice and it was in a convenient location. Our only complaint would be that there was no fridge in the room. Otherwise a highly recommended hotel!
November 10, 2013
Rated 4 out of 5 by Pedroboy Great hospitality
Our recent stay at the downtown Sheraton in Toronto was probably our best ever. We got treated exceptionally well as SPG gold members although we were using a free night and a cash+points night - we were given access to the Club lounge. What a treat! Every staff member we ran into greeted us with a smile.
April 1, 2013
Rated 4 out of 5 by Ozie Parking
When I arrived I was informed by the bellhop near the enterance that there was no parking left. He said I could find a spot in one of the lots nearby. I was not informed ahead of time parking might be a problem and was not given any directions about which lot to go to and ended up paying over $30 to park.
March 7, 2013
Rated 4 out of 5 by MrCrow Ensured a restful evening for families even while large conference was taking place.
This hotel is often home to large corporate events. Such was the case when I brought my daughter on a road trip to this great city. Despite the hotel having hundreds in attendance for a conference (and its requisite nighttime social networking), my daughter and I had a quiet and comfortable evening.
The staff at check-in (Ronnie) was fast and efficient and helped with directions for the concourse-level access to the city-hall parking garage (conveniently accessible).
Two things could have been better:
1) No room service menu was to be found in the room (though I assume it is available?), so I left my daughter asleep upstairs while I went to the lobby restaurant to order take-out. (Don't worry - my daughter is old enough to watch herself for a short while.)
2) While the pillows are luxurious, they are way too soft for my taste. It would be helpful to have the option of selecting either firm or soft pillow types when booking.
Thank you for the excellent customer service, otherwise.
March 13, 2013
Rated 2 out of 5 by Pete Too Busy
Upon arriving, it took 10 minutes to get parked. After that, we waited over 20 minutes to get checked in. The noise from the elevators was loud and the room was not dark (curtains allowed too much light). The TV stations did not work in the evening. For this level of hotel and the price, we expected more.
February 28, 2013
Rated 2 out of 5 by Traveller2020 No heat!
Staying in room 271. No heat or ventilation even with the thermostat set at 26 degrees and at high ventilation. Called front desk to fix this while out for supper. Upon return, temperature set at 18.5, ventilation at low, but actually none was working! Went to bed - too tired to argue with the front desk.
October 8, 2012
Rated 2 out of 5 by RobG37 Party place with lots of driking
Got there and University had taken over and over run the place. They were drinking in the elevator, lobby and ouside the main entrance. They were also very loud and yelling. The staff at the hotel didnt address any of my issues and didnt think it was that big of a big deal. They did not show any empathy.
January 21, 2013
Rated 3 out of 5 by Phil01 Large hotel with good services in very good location in Toronto
Hotel staff are very helpful and accommodating. The hotel has several restaurants, if you need something at any time of the day. The lobby restaurant offers great breakfast choices. The rooms need a little loving care but are very accommodating for business or pleasure. Nice location in downtown Toronto.
October 28, 2012
Rated 3 out of 5 by tli66 Needs some Updating
Our room wasn't ready when we checked in at 3:30. We were advised that our room was upgraded when infact instead of a king we had a double...some upgrade! Eventually we received a small credit for the mess up. The hotel rooms are in need of a good cleaning and the windows too. Pool and fitness room good.
November 22, 2012
Rated 5 out of 5 by Nita22 Excellent location
Lovely hotel, close to everything. We had a beautiful view of the CN tower from our window. Went to excellent restaurant 2 minutes away, The Gabardine. Enjoyed the pool and sauna. All the staff were most helpful. We ended our trip with a great referral from Concierge for Dim Sum in Chinatown. Thank you.
March 4, 2013
Rated 4 out of 5 by Brandy Bar Fridge
The only thing that we had an issue with was that there wasn't a fridge/bar in the room to keep our drinks and lunch cool for the train ride home the next day. The train to Ottawa only serves snacks. We did use ice in the small bucket for the drinks but had to keep our lunch sitting on the air register.
July 26, 2012
Rated 3 out of 5 by McOncea An OK experience
The location of the Sheridan is excellent however this hotel may be relying on that too heavily. Our room was an ok size and the bed was comfortable but the room did smell like a hockey locker room - not the greatest when celebrating an anniversary. We will probably be staying somewhere else next time.
February 2, 2013
Rated 2 out of 5 by aloha Over Charging
Your hotel was nice but when you charge close to $50.00 for parking and almost $50.00 for breakfast which consisted of 2 omlettes , hash browns and coffee, well thats just ridiculous also having to pay extra for wireless internet in our room was just another reason We will not come back to your hotel.
February 21, 2013
Rated 4 out of 5 by harry a better stay this time
This time round my stay was very good. During the previous stays we've encoundered broken AC, soggy carpenting and musty odours ?! Front Dest service was excellent and valet parking though slow due to congestion was always courteous. I am hoping that future stays will be more like our most recent one!
November 24, 2011
Rated 5 out of 5 by patsy55 excellent holiday
We also stayed Labour Day Weekend when there was a water leakage but staff kept us well informed. Excellent location. Staff at front desk go out of their way to help you and make you welcome especially Sean and Steven. Quick check-in and check-out. Rooms clean with comfortable beds. Lovelly pool area.
September 18, 2012
Rated 4 out of 5 by Holly24 hotel was good
great facility, however, there were several small things that should have been taken care of that were not. long lines in the lobby for check-in and questions. staff was not informed and made up answers rather than just saying they didn't know, but would get me an answer. service was disappointing.
August 22, 2013