Rated 3 out of 5 by Sang 2 Day NY stay
Hi - I loved the location of this hotel- Off times square but very accessible. However , the room left a little to be desired. The furniture, TV etc were acceptable but, I had 2 problems
(1) The shower didnt have hot water on the 2nd morning, even after letting the water run for about 5 minutes.
(2) There wer MOSQUITOES in the room, I killed 3. This gives the impression that the room is not clean.
If I had more time and not been so busy, I would have complained suring my stay to make sure these things were taken care of.
June 11, 2012
Rated 3 out of 5 by JKBH problems
For the first time, Starwood disappointed me. I have asked for a room upgrade and I was given a handicap room for me and my wife. We could never find the switch to lower the shade and had to stay up all night with the lights shining. Shower was awful.
May 31, 2014
Rated 5 out of 5 by Katy1 Family trip
Excellent front desk service from Daurius and Iverson
June 9, 2014
Rated 4 out of 5 by wenonly1 Much better than expected
I was a bit concerned when I booked the hotel after read all the reviews from the website ans Tripadvisor, but it turned out to be a fine SPG hotel, obviously, this hotol must have greatly improved the service recently (you can tell from the recent excellent reviews). Great location, the club lounge is beautiful and well maintained. I did not get upgraded although I tried to use the "Suite night Ungrade" coupon, I thought they would have accomodated me for staying at Sheraton for more than 120 days this yerar alone....
September 26, 2012
Rated 5 out of 5 by Mark20122012 Wonderful Update!
This hotel looks fantastic! Every element of the guest room was new and it looked and felt completely different -- and better -- than the last time I was here. The mattress and bedding were just as comfortable as a Westin. The sofa was just the right size, there was a perfect amount of light. I really enjoyed the little table tucked next to the sofa which was small enough to be out of the way when I didn't need it and perfectly sized to hold my MacBook and my room service breakfast. I would definitely stay here again!
June 14, 2012
Rated 2 out of 5 by TravelerCT557890 Tired Hotel for Tourists
If location was everything, this would be a good place to stay. Otherwise its a tired hotel. The TV didn't work and the minute button on the alarm clock did not function.
June 4, 2014
Rated 4 out of 5 by John76 Improved hotel room, but house keeping needs some training.
This hotel has improved its rooms tremendously. Also, the front desk was very helpful and professional. However, the housekeeping staff needs to be trained on how to behave while cleaning the rooms early in the morning. They were very loud and offensive at times. And they continued on this behavioral path for at least 20 minutes which ultimately challenged my threshold of patience: I had to call management and report their behavior. Not exactly what I was hopping for a quite Labor day morning. I must say though, minutes after I reported the incident to a very polite and understanding female manager, the problem was rectified and that made me feel really good about coming back. Overall, the experience was great thanks to the prompt intervention of this manager on duty.
September 6, 2012
Rated 2 out of 5 by Slates1984 Overwhelmed hotel
Arrived on a Friday night for a weekend stay using points. First assigned room smelled like cleaned up vomit. Apparently that was the last room with a queen/king bed. Switched to a room with two beds (and offered 1K SPG points as compensation). However, was not satisfied with the quality of the room and the amount of noise. Through SPG customer service, asked to be released from our reservation the following morning and moved to another SPG property in the area. To their credit, the property granted our request.
I've stayed at other Sheratons in the middle of cities (e.g. Boston and Toronto) but this particular property did not appear to have enough staff to handle the number of guests on this busy weekend. Overall, not a pleasant time and was happy to switch hotels.
October 15, 2012
Rated 2 out of 5 by Phil15 Too many people-not enough staff
Most crowded Sheraton I've even seen! HUGE lines for check in and only two people at the desk, Gold/Plat. line preferred better but very slow employees. Phone contact was better and more reliable, but only slightly. If you're going to have a hotel this crowded, please hire enough people to accommodate it. Lobby was more crowded than Times Square! Club level breakfast was jammed--no place to sit and a mad house.
Bathroom reeked of mold in 1st room. Staff (when I finally reached them) gladly moved us. 2nd room better.
January 4, 2013
Rated 5 out of 5 by ChiefYellowRunningWater Great location
Well located between Times Square and Central Park. Rooms have been redone and are small but nicely appointed. Would like to see fitness center part of room charge instead of a separate fee.
June 2, 2014
Rated 5 out of 5 by sara25 Best location and people
Location of this hotel was great to get to theatres, restaurants, and the park. The staff was especially helpful right from check in to check out! Thank you again Brittany!
June 3, 2014
Rated 5 out of 5 by DLM315 Check in process SLOW
Lovely, clean hotel. ONLY negative, plan on spending a lot of time checking in at peak hours. We arrived at 12:30 and there was only one person checking people in. Another employee was there when we first arrived but then went in the back - when she returned, the other employee "took a break" We had theater tickets and barely made it for a 2:00 show. The line was extremely long and the staff didn't really seem to care - which was the worst part. The hotel itself is clean and worth the stay.
March 17, 2014
Rated 5 out of 5 by Pablo2012 Very warm and helpful staff
I was on a very demanding work schedule during my recent stay - 14-15 hour workdays. Throughout my stay all staff that I had contact with were very warm, helpful and competent. I got very sick due to bad food consumed elsewhere, and when I spoke with a concierge to find a place where I could get a very mild dinner she not only gave me good advice she decided to give me a credit against my bill for room service. This was unasked and unlooked for, but very much appreciated and indicative of their approach to service.
August 16, 2012
Rated 5 out of 5 by MS0523 Amazing Customer Service
The Sheraton Hotel in Times Square New York is an excellent choice. My family and I could not have been happier with the service, cleanliness, responsiveness and location. Check in was fast and easy. The room was clean and well equipped, the housekeeping staff was exceptional and the club lounge was a blessing.
I truly feel that our experience was so positive because of the detail and amazing customer service we received from Shanequa Wood. My family was in New York to celebrate my mom’s 75th birthday. Shanequa went over and above in every way to help make this event special by ensuring that a cake and wine were in our room to start off the festivities. She checked on us, made sure we had everything we needed and offered her assistance throughout our trip. She is kind, caring and responsive. Sheraton is very fortunate to have her on their team. PLEASE make sure she is recognized for the truly amazing outreach and service she provides your guests.
When traveling to New York I will always stay at the Sheraton Times Square and recommend it to others.
May 30, 2014
Rated 2 out of 5 by Dunja Screaming housekeeping at 10PM
I never have a bad experience with Starwood properties but this one was bad! I got back to the hotel after a full day of meetings and the lady who is cleaning the room next to mine was screaming for 30 minutes to somebody on the phone and co-workers. Using bad words and was loud.
In addition my room was so hot and I could not get it any cooler. The door had the paint coming off and the bathroom was extremely small. I paid over $400 for the room and have gold status with SPG. I would have expected something better.
December 10, 2011
Rated 5 out of 5 by Merrick123 Such a Great Experience Overall!
The experience at the Time Square Hotel is absolutely amazing. I am highly reccomending this hotel to anyone who reads this because everyone will find comfort and location amazing. The drinks at the bar in the lobby are awesome, great service and wonderful management. Thank you to all who made our trip to New York amazing.
May 21, 2014
Rated 5 out of 5 by Ryna Wonderful hotel, great staff
Just an awesome experience! I was in New York for an event and the location was great. The lady at the FD that checked me in was absolutelly great and very welcoming, sorry dont remember her name but if it is possible please tell her that me and my friend both appreciate her great attitude and a pleasant customer service. The room was clean, good size and with a nice NY view. I will definitelly recommend this hotel. Unfortunatelly we did not have time to try the restaurant, but will do the next time I stay there.
October 24, 2012
Rated 3 out of 5 by mickey14 motion control thermostat
great motion control thermostat, assuming cost is number one concern and not guess comfort. the hall was cooler than my room. couldn't set temp any lower than 65 and during the night the room temp would get warn enough to wake me. it would be a nice feature if the hotel could provide someone to sit in my room during the night while I sleep to keep the motion detector active and my room cool.
May 10, 2014
Rated 2 out of 5 by Robert631 Too Many Problems...
Had three rooms over my four day stay. First room I was give was located right next to an ice maker that was making a terrible noise (definitely in need of service). Did not even unpack in this room.
Next room seemed fine, but then at about half hour intervals each night, the pipes in the wall made a noise that can only be described as someone with an axe trying to get out of the wll (right next to the bed). This happened about EVERY 30 MINUTES throughout the night,
Next day, I switched rooms. The last room, heating would not stay on for more than a few seconds at a time. It would come on than immediately switch off no matter what temperature I set it on. The desk area (located next to the window) was so cold, I could not even sit there.
May the preferred floors are better. Who knows?
February 22, 2014
Rated 4 out of 5 by Cairo77W Excellent location, comfortable room
Thank you for the SPG recognition and upgrade to the Club Floor. Staff very accomodating, Room comfortable and clean. Basic ammenities, but for a weekend stay in NYC, or even week day business trip, its more than adequate. Club Lounge can be a zoo, especially on the weekends. It gets crowded very quickly, no place to sit. Staff generally good about keeping the buffet stocked and tables clean. But great views from the lounge and can be relaxing. Nice perk for platinum members. Can't beat the location in Midtown.
July 11, 2012
Rated 4 out of 5 by PamW53 Beautiful hotel, nice location
Beautiful hotel, great location in the heart of New York just a block from the Broadway theaters. Room service overpriced, but overall a very good experience. I would stay here again.
June 1, 2014
Rated 5 out of 5 by Scottsman1 Nice Stay at Sheraton New York
I was attending a conference in the nearby Hilton when I stayed at the New York Sheraton for 4 nights. It was a smooth stay and the staff were competent and genial. We got caught in a snow storm and they didn't bat an eye when I asked to stay an extra night with flexibility if I couldn't actually fly out. Seeing as they were hosting their own conference at the time and were very busy, I really appreciated this flexibility. I ended up flying out on time and they got it canceled with no fees. Thanks guys!
January 23, 2014
Rated 2 out of 5 by Stacy738 Problems
Our stay was problematic from the beginning. First the reservation was incorrect on the email confirmation, so we called back and changed it. Second, the room wasn't ready until 5pm and then when we went up it wasn't even cleaned, which didn't happen until 7pm. Third, the hotel didn't give us the detail on the parking charges so what we thought would be a $50 charge was in fact $94. Fourth, when we moved some beer out of the mini bar fridge to make room for the milk we bought for the kids we were charged with the beer we didn't even drink because we tripped a sensor that tracks the usage. Finally, I see now that the billed us for two nights when we only stayed one so I have to call back today again.
It was a nice hotel but we will surely be staying somewhere else next time.
October 25, 2012
Rated 2 out of 5 by NY2013 Only Location is good.
Location is Prefect. But That is only good things which I can think of. Room is Small (it's NY), Has to pay for fitness (also It's NY). Almost No Staff smiled. (Because it's NY?) Especially I had to wait for over 15 minutes in the Gold/Platinum member's front desk. The Staff seemed to have no intention to answer me. 2 female staff were answering the client's asking, I guess. 1 or 2 staff was just passing through me and the other Platinum member. No Response and no sorry at all, even though Gold/Platinum Desk.
February 9, 2013
Rated 4 out of 5 by Amy0722 Great Hotel, Sub-Par Service
This hotel was clean and modern and right in the heart of Manhattan with good access to Central Park, Times Square and the Theater District.
The rooms on the first 30 floors were clearly more heavily booked as there were frequently long lines for the elevators for those floors in the evening.
We had a drink at the hotel bar and our waitress was both slow and so rude I can't believe that we left a tip. The front desk staff was helpful and friendly, but the baggage check and bar staff were gruff and unfriendly.
December 18, 2012
Rated 4 out of 5 by Dargano Nice hotel in a great location
The person who checked me in was very professional and offered me free wifi, a room on a high floor, and two bottles of water. The room was clean and comfortable with great bedding and amenities.
May 31, 2014
Rated 3 out of 5 by Schnauzerific Not in love with it, for odd reasons
Room was clean, and quiet for Times Square. BUT:
- Line for reception was unduly long - as in, the length of the lobby.
- Escalator/elevators are byzantine. Not all escalators go to all rooms, which is fine, but they don't all go to all conference floors, and there's little signage, which is weird.
- Main problem: I travel maybe 180 days a year, and these sheets/pillowcases were the hardest and roughest I've ever experienced. It was like sleeping in sandpaper - one woman at the conference got a rash from it.
April 8, 2013
Rated 4 out of 5 good except for house keeping and street noise
The room was small, but typical for NYC. The bed was comfortable. Good choice of TV channels and nice large flat screen. Great location within walking distance to alot. The shower didnt have much pressure. I was on the 14th floor and the street noise was very, very loud. I was woken up in the middle of the night several times. The windows need to be updated cancel out the noise. The cleaning staff left my dirty sheets in my room on the ground. I travel weekly for work and have never had that happen before.
April 29, 2012
Rated 2 out of 5 by kos2014 Lack of Response
As a Platinum member, I would at least expect a problem to be resolved once noted. This did not happen on two separate reported problems.
I also did not receive a robe nor water until also requested. This should automatic for a Platinum member.
May 26, 2014
Rated 5 out of 5 by TeachPlus Location!
My husband and I stayed three nights for a conference. It was so great to stay right in the heart of NYC. We have visited the city many times but this was our first time staying in Manhattan. We were offered a free upgrade upon our arrival and were thrilled with the view of Times Square from our 33rd floor room. Exceptionally fast elevators and efficient check in.
May 11, 2014