Rated 4 out of 5 by PH51 Stay November 2012
The room renovation was mostly cosmetic but was nice - Since I was almost across from service doors, it could be noisy as rooms are not that soundproofed, but was ok, room was serviced promptly and was clean. Downside is that it is impossible to get club level or club access. Also, the on site restaurant choices are slim. Yes, I know that there are lots of great restaurants in the area, but sometimes work, weather or just a busy day makes you want to stay close
November 19, 2012
Rated 2 out of 5 by T75raw2 Disappointed with room and treatment as Gold member
We have sstayed at this hotel for a number of visits to NYC. The reception and facilities this time have considerably deteriorated. The lGold Prefered Guest checkin in was cold, non responsive to my requests, didnt provide access to the Club Floor facilities, and didn't offer a room for about four hours after arrival. The room had a broken mirror taped together, a sink and stool that barely drained, cracked tile in the shower, very crowded conditions. and a brokenm shade pull for the window. This was definately not up to our expectations for Starwood facilities. When we asked for a room chjange we were told thotel was completely full and we were going to have to accepty what we had. Overall, we were treated poorly, charged $14.95 a day for lwhat should have been free WiFi, and not recognised / treated like valued customers.
December 13, 2011
Rated 5 out of 5 by StacyeMac Better Than Reviews
I really enjoyed this hotel. Things started out great with check-in. Hopefully, you will get Nicole who has wonderful customer service! The rooms are lovely, and clean. This is the perfect location for 30 Rock, Times Square, Shopping, Drug store access,food and so much more. The internet connection is a little shaky, so get out and have some fun!Be prepared to pay a fee for storing your luggage. I will make the Sheraton my "go-to" hotel for every New York Trip.
June 5, 2012
Rated 4 out of 5 by SPG45 Excellent location and staff
Took the family to Times Square for one week. Stayed at the Sheraton in a connected room. Excellent view of the city and the staff were fantastic. The front desk and concierge took extra efforts to ensure our comfort and that we had a fun family vacation in mid-town.
September 8, 2014
Rated 2 out of 5 by SoCalGuy74 Disappointing Stay
My two biggest issues with this hotel was the rude front desk and the construction noise I heard at night while trying to sleep. They really don't treat Platinum members well here. Didn't get any acknowledgement or upgrade. When I asked if I got a Platinum upgrade from the front desk upon check-in, they responded with "no" without checking if there was anything available or an explanation on why there was no upgrade. There were better rooms available per SPG.com so the hotel being sold out wasn't an issue. I asked if they put me on an SPG preferred floor, they said they didn't have any such floors.
The rooms were decent but the wireless internet was spotty while in the room. The one bright spot of this hotel was the club lounge. It's one of the better club lounges that I've been in with a great food selection and nice view.
May 29, 2012
Rated 4 out of 5 by Jessieowens Great Health Club
This place had an awesome health club. the weight room was extensive with free weights--barbells and dumbbells--as well as weight machines. It had a separate room for exercise bikes, and a full array of treadmills and ellipticals.
September 12, 2014
Rated 2 out of 5 by Hugo Good location, worst sheraton I've stayed
I was lucky to be upgraded to a renewed room. It was an average room, small but with relatively new furniture. Clearly without the upgrade I would have stayed in a crappy room.
Staff was in general responsive.
Services were too expensive. $5 + 18% service fee for room service, which was already very expensive sounded like a theft to me.
No SPG recognition at all. No breakfast included for SPG members, no newspaper, no chocolates in your room, no welcome gift, etc.
The location was awesome. I regret from having stayed there anyway, as I only preferred it over other hotels because what I thought I would get from my SPG status. Bottom line, I got a decent room instead of a very bad one, which I could get for a better price in other hotels.
Value for money it was very deceptive. I hope I don't have to stay in this Sheraton again.
December 26, 2011
Rated 5 out of 5 by DL17 Beds & Air
The hotel was very nice. It is what I would expect from Sheraton and Starwood in New York. My reservation included two rooms ands I slept one night in each of them. My first observation and complaint concerns the HVAC system. I have run into this at several hotels. I understand the need for saving money, but under no circumstances should the HVAC shut down in the middle of the night. I note the use of movement sensors on the thermostat. When people are in the room and moving about, the HVAC functions normally. When the guests are out and no one is moving around, the system shuts off to save energy. ($$$) I'm sure you can figure out what happens when the occupants lay down to sleep. It's like everyone has left the room and the HVAC shuts off after a while. The room heats up (and gets more humid) and becomes uncomfortable until someone gets up to trigger the system again. (Or waves an arm in the air if you are lucky enough to be seen y the movement sensor.) A far more effective and friendly way is to have a card key slot as many rooms in Europe do. When you are in the room you place your card key in the slot and all of the systems work normally.... awake or sleeping. second issue I had was a terrible bed! I am very familiar with hotels and beds as I am a traveler for work and spend hundreds of nights (literally) per year in hotel rooms. Sheraton and other Starwood hotels are very popular choices. I am intimately familiar with your beds. The bed in the room I stayed in one night was awful. It had been broken down from people sitting on the edge of it before lying down. This bed (I want to say room 3820) should have been replaced long ago. I am not sure if you do, but it should be someone's job to evaluate your beds on a regular basis to be sure they are what they are supposed to be. You advertise and market your hotel chain by touting how great your beds are! Well I'm hear to tell you.... it wasn't great. It was awful. I should have asked for my points back. (It was an awards room) Thanks....
October 7, 2014
Rated 4 out of 5 by Zondmove great spot, not much in food at hotel
Great central location for New York sight seeing. Really close to Subway, my first time trying it, and it was great. Concierge was very helpful on teaching me, and also with food recommendations. Club 44 breakfast and snacks were good. Only drawback, Hudson Market. If you want a burger at night it is perfect, but that's it. I was there on business, got out of meetings late, and had to be up at dawn, too tired to even move and the only option was a burger. Otherwise I was going out and I just couldn't walk another step. Didn't want room service and wasn't wanting a burger, but had to eat. Many people also complained about having to pay for the fitness center, which you are kinda trapped if you want to work out. SPG, should stop the fees for fitness especially if you are a club level guest, or gold level or above in SPG points.
December 12, 2012
Rated 5 out of 5 by chrismc123 Great experience
Great experience. Our room was upgraded by a lovely employee named Joy. We enjoyed our stay and would definitely go back and recommend this hotel to people staying in times square.
September 16, 2014
Rated 3 out of 5 by Sally22 Recent Stay
Location great, room good size. Staff friendly and accommodating. Comments: cleanliness - my room was not vacuumed, and the bathroom, although product replaced - shower and floors not cleaned. There were hairs all over tub and floor. Used product was not removed from the shower. Additionally, the fitness center has an additional charge which i didnt think fair when spending almost $400. Then for 2 days in the morning, not one pice of equipment was available
February 14, 2013
Rated 5 out of 5 by Emperor59 Comfort, Quality, and Care
There is a reason I always stay at the Sheraton New York; comfort, quality, and care. I am treated like royalty from the moment I check in. The employees are always willing to go above and beyond. I have always been greeted with a smile and pleasant demeanour. I am always happy with the room and amenities. It is easy to compliment those at the Sheraton because customer service is a priority. I will definitely be staying there when I return to New York City.
August 17, 2013
Rated 2 out of 5 by Unsatisfied15 Poor service culture
With the exception of the cleaning staff and conference facility management, the service culture in this property is abominable.
Arrived at 3:00 PM to find my room was not ready. Returned at 5:00 to learn that it still wasn't ready as the previous guest had a late checkout. problem was that no one checked the room to learn that the guest had departed (only then did the cleaning crew get started). I finally got in my room at 10:30 that night...
June 5, 2014
Rated 5 out of 5 by joanna71 concierge
Your concierge, Michael (not sure of his last name) is great. This was our second time staying at the Sheraton Times Square and he did an excellent job helping us to locate the places we wanted to tour. He provided maps, alternate routes, coupons, and his valuable opinion on what would be our best alternatives. He also made us feel very special by sending champagne and chocolate covered strawberries to our room.
July 22, 2014
Rated 4 out of 5 by lj93 Good hotel - sans plus
The Sheraton Hotel at Times Square is perfect for people who are staying until - let's say - 7 days in New York City. The location couldn't be better (just next to the hotel there are 3 or 4 subway stations), then you have Starbucks, Subway and many other stores which are located quite close to the hotel.
The room was okay, but could have been better. Under the bed it wasn't cleaned and the blankets were not 100 % clean, too. But everybody gets used to it.
May 2, 2013
Rated 5 out of 5 by Rollo1 Stayed for a week..Awesome!
We just stayed at the Sheraton New York July 23-28 2012. The hotel was perfectly situated and our newly renovated room located on the 50th floor was very comfortable coupled with an amazing view. We really enjoyed the club lounge which offered excellent service. The staff was very nice, courteous and went above and beyond to assist us with all of our travel plans. Big thanks to (Chelsea) the Manager for making our anniversary a memorable experience. G & L
July 29, 2012
Rated 2 out of 5 by rc3820 dirty and unhelpful
Had Requested A Room With A Tub And Didn't Get It Initially. Changed Rooms And The Toilet Was Already Backed UP. Took Over Forty Minutes To Get Someone To Unclog. No ONe Came By To Clean The Toliet Afterwards After It Was Requested. Bathroom Tub Was Also Dirty. Had Some Hairs All Over The Tub And Shower Walls. Comforter On Bed Was Not Cleaned. Would Never Stay At This Or Any Other Sheraton Again. Very Disappointed Since I Used My Starwoods Reward Points.
May 30, 2013
Rated 3 out of 5 by Brendapk how long do I need to wait to check in?
What a horrible introduction to the hotel--waiting 40 minutes in line to check in. When we had paid in full in advance! One person working the check in counter. Clueless travelers asking advice and directions should have been directed to the concierge. Oh wait, the concierge was off duty for the evening. Get your act together Sheraton. If it weren't the venue for our event, I would not have chosen the hotel. And, I definitely will not stay there again.
June 25, 2012
Rated 5 out of 5 by CapitalWarrior Excellent Service in a Complicated City
New York is complicated but during Fashion Week its times 2. Despite high occupancy, from the front desk at check in, thanks Lin, to the room, the upgrade, thanks Chelsea, to the club lounge, thanks Tommy, the stay could not have been better. Maria kept our room spotless even with all our time and work product this stay. The staff at this hotel wants to deliver great service, just ask them if something isn't right, they go above and beyond to deliver!
September 14, 2012
Rated 2 out of 5 by latraveler123 Total disappointment
I often fly the red eye and would book an extra night so i have my room ready when i get in at 6am to shower and change. I do this every time with other hotels and most often i stay at the W time square and never had an issue. This time around, i decided to try sheraton since it is a little closer to my work and have stayed here before. when i arrived, the lady was extremely rude and that's after she told me that i don't have a room for me since i 'never called' after waiting for quite a bit, she got a room (double bed instead of king) for me. told me i would get 20% off coupon and free incidentals for the incident, but never gave me anything and was so quick to try to send me away. then i got to the room to find out that my tv didn't work. and i had to call it support with wifi help both nights i was there. needless to say, it was a total disappointment.
June 22, 2014
Rated 2 out of 5 by dlvmcg DLVreview
The room was not ready as usual with this hotel. At 3 o'clock pm we were told the room was still not ready and they would call us if we would give them a phone number. In the past, we have given them a number and received no call from them. After a little complaining, they gave us our room.
September 1, 2014
Rated 2 out of 5 by Tub2028 Tub Problems
The water pressure was great; however, the tub didn't drain well at all! Repeated calls and conversations didn't resolve issue. The hotel staff thought there was toilet and shower head problems - they were fine. Finally gave up asking - just took quick showers while standing in ankle deep water after a few minutes! Disappointing!
Also - staff walked in room several times without knocking in the morning.
July 22, 2014
Rated 5 out of 5 by S2588 Great views!
The hotel was clean and accommodating! The only thing I can say is the room size and layout was a little odd. It was almost like the desk and the drawers were made longer and took over the wall, because they couldn't come out any farther or they would match right up to the bed.
I enjoyed the views of the city, the sofa that was in there, and the overall appearance of the room other than that. Staff was friendly and definitely in a GREAT location!
February 28, 2014
Rated 4 out of 5 by Chezza42 Cheryl
The hotel location was really good. I did have to ask for the floor to be cleaned behind the bed because it was dusty, this took over two days to get sorted, but to be fair there are a lot of rooms and therefore understandable that request are not dealt with Sooner. however i would have liked to have been offered a room change. The hotel is huge but yet very quiet in the rooms. The location couldn't be any better. The hotel has everything you need.
September 4, 2013
Rated 5 out of 5 by ILAN Another wonderful stay
In this last stay I reserved 2 rooms for me and my family. Despite the fact that the hotel was fully booked, I was recognized by my Platinum status and by my dozens stays in the past, and was upgraded to charming club rooms with all the benefits entitiled. As always, our stay at the Sheraton New York was most enjoyable, convenient and rewarding. It was again our home-away-from-home in NYC.
July 30, 2014
Rated 4 out of 5 by FredCO Loved this extended stay
Just wrote a note regarding another stay at this hotel. Cannot say enough about the great location, access to the city and excellent staff. Big hotel gives a personal touch. Brittany, Jorge and Anne Marie were the Starwood Lounge professionals who assisted much in little and big needs I had during my day. . They are can-do concierge level people who know their way in and out of the system. Super helpful, super courteous, and super friendly.
May 10, 2014
Rated 5 out of 5 by ChitownBaby Convenient, Clean with Great Service
Enjoyed my Labor Day weekend 2014 stay at this property. Close to great sites, restaurants and the staff was very attentive. Room was very clean daily with a very comfortable bed. Slept well every night. Recommend this location while staying in NYC.
September 6, 2014
Rated 4 out of 5 by pkirchner Lounge quality is failing
I stay at this hotel on a weekly basis for the past few months and I have felt that the quality of amenities in the lounge is falling at a quick rate. There used to be fresh fruit and hard boiled eggs available at breakfast and also two hot dishes available in the evening. Breakfast has now been relegated to bread, bagels and toast, and in the evening just cheese and crackers. I expect more for Platinum level amenities, and I have to say I am disappointed in the lowering of quality available to the Platinum level customers. The lounge is one of the reason I stay at Sheratons, and I have to admit I am disappointed.
In addition, I am surprised that upgrades have never been available to me at any visit.
In spite of this the rest of hotel is absolutely fantastic, to the upgraded rooms and common area, and the great gym, the hotel is great.
August 5, 2012
Rated 3 out of 5 by MCN1107 Preferred guest recognition
I hav been staying here for 4 years on a regular basis. Was excited about room renovations but have to say that less than a year after renovation, rooms are already showing a lot of wear and tear. And since renovation, I haven't received any of the upgrades that I used to get. Get the feeling that mgt is trying to squeeze every dollar they can get to pay for expensive renovations. Treat your loyal customers well, there are many good hotels nearby.
August 11, 2012
Rated 4 out of 5 by will69 Check out issues
When I checked into the hotel everything was fine.I understand that it was superbowl weekend and occupancy was at max capacity. I had to make a change to travel itinerary that caused me to have to check out a day early. When I made this request, I was told that I could not do so without a cost associated with it. So in order not to let the room go to waste for the additional night I paid for, I added a friend to the reservation. When this individual attempted to check in, she was told that the room was unavailable and that i had already checked out. I had given the front desk explicit instructions to add this individual to the room earlier in the day and I was assured that this would occur. This resulted in significant embarrassment for the both of us. After persistent calling I was able to resolve the issue with one of the staff members.
February 1, 2014