Rated 5 out of 5 by pjp2 Sharon Gilsenan
Sharon Gilsenan is one of the main reasons I come to the Sheraton . Personal service and accountability have always been consistent . She is a keeper .
May 26, 2014
Rated 4 out of 5 by Au98 convenience to everywhere
If you can walk , you can use this as a base for your Big Apple Adventure.
food, shopping, theatre, indulging,
May 27, 2014
Rated 4 out of 5 by Taffie Most reception staff very helpful and friendly except for one person at reception who may be of spanish persuation.
Hotel is ideally located in mid-town Manhattan.
May 30, 2014
Rated 4 out of 5 by shabrook GREAT LOCATION
We so enjoyed our stay. The location could not have been better. Check in and check out was so easy. The only problem we had was that we could not get the room to a comfortable temperature. It was quite warm. In the staff's defense, we never registered a complaint until we were checking out. We stayed on the go so much we were only there to sleep. The lobby was a relaxing place to eat our deli lunch and wait for our car service on our departure day. Will definitely stay there again.
December 10, 2011
Rated 3 out of 5 Preferred Check-In Needs Work
Preferred (SPG Elite) Check-in line at 3:00pm 12/26 was 4 people deep (non preferred was 10/12 deep). Non preferred line was processed before preferred as only two agents at preferred were busy with two (difficult?) check-ins (complained to floor staff at the time - apology offered - but no extra agents added). There are 4 or 5 stations at preferred check-in - 3 were vacant. I would have been better off standing in the non-elite line for a more expeditious check-in experience.
December 31, 2013
Rated 5 out of 5 by Manju "Great Stay"!!
This hotel met our every need, the beds were so comfy, that we almost forgot to wake up in the morning to go sightseeing.Our room was big enough to accommodate the four of us, very clean and pleasant. The staff behind the counter were first class in accommodating me and my family's needs. The Concierge downstairs were very helpful and nice . This Hotel is in the best possible location, we walked everywhere with no difficulty at all. The Cleaning staff were very friendly and considerate. There was one issue with the bar fridge, but that was quickly resolved with no problems thanks to the very understanding staff..Our stay was very very pleasant and I would definitely stay here again and I will certainly be recommending this classy hotel to my friends and other family members also. Thank you to you all...
October 18, 2012
Rated 4 out of 5 by armywifeMG The staff makes this hotel exceptional
I visit this hotel a couple of times a year with my family and the staff of the hotel, especially the staff of the club lounge. The rooms are small but so is every room in NYC so they are certainly no different and are tastefully decorated.
October 28, 2011
Rated 5 out of 5 NYC with Granddaughter
We had prepaid for 3 nights and unfortunately due to my granddaughter breaking a bone in her foot (12 yrs old) just before we arrived, we had to cancel the 3rd night. Ordinarily we would have been assessed a charge of 1 night's stay but the hotel manager was very forgiving and did not charge for a late cancellation. The staf could not have been nicer. Free Wi-Fi, very convenient location. We ate several times at The Maison, across the street, recommended by the Sheraton Concierge.
August 31, 2013
Rated 5 out of 5 by treb2014 Hotel is excellent!
great overall hotel and location.
my only wish would be a better tub in the room to soak in, besides that the room was fantastic
May 26, 2014
Rated 5 out of 5 by DJL45 New York Trip
Great location and accommodations for a family trip or romantic getaway!
May 28, 2014
Rated 4 out of 5 by coast2coastpaul Hotel needs check-in help
Everything was more than satisfactory, including staff responsiveness to a room change request. BUT the checkin process was slow, and under staffed on a busy Saturday there were only 2 checkin staff for many people
May 20, 2014
Rated 2 out of 5 by 914ar Staffing is an issue
Visited over the beginnig of this week And was extremely disappointed with the poor staffing at the property. Check in took exceedingly long at 7:15pm and the Concierge was unavailable by phone for almost an hour. I called a dozen times and was transferred to concierge voice mail before asking someone in guest services for assistance with my questions. I was extremely dissatisfied with the level of service extended by the SNY team and would likely not stay at this property again.
April 6, 2012
Rated 2 out of 5 by dsisto High ratings despite the arrival
very courteous and attentive staff at desk
After elevator wait, my key didn't work in door the first time. I went back down..elevator toook 13 minutes one way, 8 minutes back with.massive crowds of young people on the room floor, yelling and screaming in hallways, banging doors etc.
Unfortunately, the second key didn't work in the door either. I called down this time to avoid elevators. Service man came up and apologized for the other guests behaviour..see below
March 22, 2013
Rated 1 out of 5 by brently55 This hotel is awful
Everything about my stay was bad. The front desk was clueless, they assigned me a room that hadn't been cleaned, the room I did end up getting was filthy and in disrepair. Breakfast was not up to par.
May 21, 2014
Rated 4 out of 5 by Janelle56 Excellent customer service
My first time staying at Sheraton Times Square; great experience. I will recommend hotel to colleagues, friends, & family.
May 26, 2014
Rated 2 out of 5 by stilltired26 make sure you know the location of your room
checked in at the same time as another couple to celebrate a birthday, Both parties Gold preferred. We ended up next to the elevator shaft (sounded like the subway coming through) and ice machine (sounded like it was located at the foot of our bed)--walls so thin, we could hear complete conversations while the ice getters were chatting ALL NIGHT LONG. checked out by 9 so we could make our way home to get some sleep. Our friends had a nicer, larger and quieter room.Go figure...
February 25, 2013
Rated 3 out of 5 by gvf136 Good Hotel as long as nothing bad happens
We have been here many times and enjoyed the hotel very much. The view from the 44th floor lounge is great.
This time, actually it was our last day,
the power went out in the morning.
Late afternoon, it got dark, there was still no power. At the reception, a manager told me that they can not get an electrician to fix the problem. Later, after complaing several times more, we got a new room.
By then it was dark. We were promised
flashlights and help to move our belongings. Nothing. So we moved all our things out of the room in darkness, just with the help of my sons mobile phone flashlight. It was a sad ending of an otherwise wonderful 10 day stay at the hotel. The staff at the reception was really not helpful. They all seemed overworked and grumpy. So next time we will try another Starwood Hotel in New York.
January 6, 2012
Rated 3 out of 5 by Jim15243 Unless you are a Platinum Member, stay somewhere else.
This hotel apparently caters to Starwood Platinum members. Since I am merely a Starwood Gold member, I was made to feel like I was a second class citizen. The one encounter I had with a staff member during my stay (other than at registration) made me feel like I was unwelcome. I have stayed at most of the other Starwood hotels in NYC and have usually enjoyed my stay, however, I will not likely stay at the Sheraton Times Square again.
March 25, 2014
Rated 5 out of 5 by JMC2013 it is in a great location
location is great but we usually have a t least 3 people stay in a room and the full size beds just aren't quite comfortable enough for two. Queen size beds would be great. .
May 22, 2014
Rated 5 out of 5 by klmsanders Awesome staff!
Amazing guest experience. All the staff were happy and engaged. Our stay - our way!
May 27, 2014
Rated 2 out of 5 by BE0416 The hotel room was very dirty and in disrepair
I work for a large hospitality company and always fill out reviews as I know it helps us improve. I was severely disappointed in the condition of the room. Your hotel staff is very friendly and the overall facility is great. I think inspections of the rooms would be in order based on poor ratings. It could be a particular guest room attendant's lack of attention to detail. Anyway, thanks for letting me provide feedback. For a $300+ per night room, I expected more.
The toilet was clogged when I checked in.
Deadbolt wasn't working.
Mnibar had old banana and garbage in it.
Dad bug and alive bug in shades between window shades.
Rug very soiled
Hai in tub
I was highly disappointed in the lack of detail in the room. I reported the deadbolt, garbage in the minibar and the toilet and the only repair was the toilet.
June 21, 2013
Rated 1 out of 5 by bahavoc Terrible
No Hot Water on a Monday Morning from 6am-730am. Late wake-up call. My room had a foul smell. Thank goodness I only had to stay one night. Terrible experience all around. Really disappointed.
May 20, 2014
Rated 4 out of 5 by Swede Stormy Whether
We stayed by you before,during,and after Sandy hit New York. Inside the hotel we couldn´t tell there was anyrhing going on outside if we didn´t swiched on the TV. Everything went very smoothly and a special thanks to the receptionist whwo was most kind and helpful. Maybe I think the hotel could benefit from a little more decent breakfastprices. We went out eating breakfast all days but the first. Overall though, we had a very pleasent stay att Sheraton New York. Thank you!
November 4, 2012
Rated 5 out of 5 by NewyShervisit Hotel review Sheraton Times square
Excellent stay , convenient to all events.
However I stored my luggage and I believe they went through my briefcase with a fine tooth comb. So please lock your luggage
or some thing could be stolen.
May 19, 2014
Rated 4 out of 5 by JRP04 Surprisingly Good Stay
I've stayed here a number of times and know it as a "hotel factory" - always busy to the point of not getting any personalized service. But my most recent stay with my family was surprisingly good. The VIP team took very good care of us as we celebrated a family birthday. We'll definitely return.
May 8, 2014
Rated 5 out of 5 by LMV1955 Great location, way above your average hotel!
Located within a short 5 minute walk to Time Square and Broadway and Rockefeller Center. Very comfortable room and was impressed that you couldn't hear any outside noise. Beautiful lobby and very helpful staff. When we return to NYC, we will being staying here again!
May 12, 2014
Rated 5 out of 5 by S2588 Great views!
The hotel was clean and accommodating! The only thing I can say is the room size and layout was a little odd. It was almost like the desk and the drawers were made longer and took over the wall, because they couldn't come out any farther or they would match right up to the bed.
I enjoyed the views of the city, the sofa that was in there, and the overall appearance of the room other than that. Staff was friendly and definitely in a GREAT location!
February 28, 2014
Rated 4 out of 5 by JohnfromToronto Excellent Location
The Sheraton is nicely appointed and very welcoming. Although it is undergoing some outside construction it didn't impact our stay in any way. Being on a high floor, combined with a great bed and pillows made for an awesome sleep. We picked the hotel based on the location, which was a short walk from Central Park and conveniently located to Radio City Music Hall, where Cirque du Soleil ZARKANA was playing. Overall very positive, however the hotel was apparently sold out the night before and they didn't have any clean rooms available when we checked in. We had a short wait in the lobby, no more than 15 minutes. The Microsoft experience has computers, free for use, wi-fi (also free) in the lobby and which we used to pick up email and check in/ print boarding passes for our return flights. Overall positive experience
June 17, 2012
Rated 5 out of 5 by Emily16 Terrific Location - Service
Used points to reserve a room for my son (2 Adults/2 kids). Called the morning of check-in and spoke w/ the front desk. Rika was very reassuring - they were assigned a corner room, a little bigger - so the kids would have more room. Also room was ready for check-in by noon which helped as they arrived early. My family thought the hotel was great, loved the club lounge and the location was perfect. This is my favorite place to stay in NYC. Thanks, Sheraton Towers staff!!
April 8, 2013
Rated 4 out of 5 by deedle Shopped around, best price
This hotel deals in absolute volume, so check in and lobby tradfic can be a bit hectic. This is not a serene lobby atmosphere to lounge in, but rather an energetic NYC " get up And go" vibe. Taxi service, courtesy of the front door staff is quick and efficient. Rooms are very comfortable, down coverlets are on the warm side, AC worked like a charm. Breakfast prices in the restaurant are overpriced, but thankfully there is a Starbucks in the lobby...why go anywhere else?
October 28, 2012