Sheraton Centre Toronto Hotel

  • 123 Queen Street West
  • Toronto,
  • Ontario
  • M5H 2M9
  • Canada
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Rooms & Rates

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Children per Room

This information enables us to identify the rooms that will best accommodate your party and to prepare for your arrival.

See room terms and details for information about rollaway and/or extra person charges.

Family Plan Policy

Children 17 and under sleep free in existing room bedding. Rollaways and child rollaways may incur extra charges. Cribs are complimentary.

Age Requirement Policy

Guests must be 18 years or older with valid identification to reserve a room. Acceptable forms include government issued state, provincial or federal photo identification.

Rated 3.5 out of 5 by 1716 reviewers.
Rated 3 out of 5 by Questionable This is my second time at this hotel and again I found this hotel not meeting my needs. Escalators not working, getting stuck in elevators with no A/C, long lines for check in and front desk service. Charges to my bill after check out are really the icing on the cake at the Sheraton Centre. June 24, 2013
Rated 4 out of 5 by Great hotel in great location We stayed for 5 days, check in was quick and efficient. Found the hotel to be clean, staff very friendly, location ideal. Near Eaton Centre, Entertainment district, Rogers Centre, etc. ... all places we planned to go to. Didn't use the pool, but our room overlooked it and it looked amazing. August 20, 2012
Rated 2 out of 5 by ROOM 1044 As frequent guests at Sheraton, Queen St. West, we were extremely disappointed with the standard of Room 1044. A vent located close to the ceiling was partly covered with masking tape. The surrounding wall and ceiling areas were black. A substandard room and not at all worthy of price paid. November 9, 2012
Rated 5 out of 5 by Excellent stay !! At stayed at this hotel for a week-end gateway, everyone I dealt with was really courteous and friendly (front desk, valet, staff at the Bistro and everyone at the Club lounge). One good note to Housekeeping staff, they were greeting when met in the hallway instead of ignoring us, Great !!! December 19, 2012
Rated 4 out of 5 by Excellent stay at the Sheraton Centre Toronto My friend and I stayed at the Sheraton Centre Toronto for two nights during the Royal Agricultural Winter Fair. The hotel was clean, staff was nice and it was in a convenient location. Our only complaint would be that there was no fridge in the room. Otherwise a highly recommended hotel! November 10, 2013
Rated 2 out of 5 by Service I was most disappointed with the staff responsiveness. I had room key problems and called to arrange to get it fixed. The agent said he would send someone up right away. By the time I checked out no one showed up to fix the card reader. I was locked out of my room twice during the stay. November 19, 2013
Rated 3 out of 5 by Location is best asset Conveniently located close to subway and linked underground to the Eaton Centre. Minutes from main attractions. Large rooms but furniture dated. Breakfast at the business level on the 43rd floor very poor. Recommend it only for its location. March 7, 2014
Rated 5 out of 5 by Next best thing to home We returned to Ottawa yesterday following a two-night stay at the Sheraton Centre. This was our third stay at the hotel within the past six months. When we stayed at the Sheraton Centre in February, we arrived to discover that the booking we had made through SPG had not been recorded. Nevertheless, the front-desk staff found a room for us on what appeared to be a very busy day. During our most recent stay, the front-desk staff amended our booking so that we could stay in a self-contained suite, rather than a junior suite, after we inadvertently booked the wrong type of room. Being early risers, we have, on several occasions, shown up at the Club Lounge at least 30 minutes before the scheduled opening in the hope of grabbing coffee and tea. Despite the hour, we have always been welcomed and were able to get takeaway tea and coffee.. We have been staying at the Sheraton Centre for more years than we can recall. We will continue to do so and we look forward with anticipation to our next visit. April 10, 2012
Rated 4 out of 5 by Very Expensive From the gift shop to the coffee bar, the prices are outrageous! The restaurant, BnB, is also pricey and the choices on their menu is limited. I was very impressed with a phone message from a manager on duty the morning after having to call the customer service do to very noisy neighbours. October 31, 2012
Rated 3 out of 5 by Old Hotel that Looks New The hotel lobby facilities and Sheraton Club lounge were first class and so was the service. However, I was disappointed with my room. It was old and worn out, and included a blocked sink. Food and beverage were below expectations.Not what you would expect to get as a SPG Platinum Member. October 22, 2011
Rated 4 out of 5 by Great Location This hotel is located close to everything: public transportation, Yonge Street, Eaton's Centre, theatres, restaurants etc. I book this hotel each time I go to Toronto. April 9, 2014
Rated 5 out of 5 by This hotel has great staff Outstanding staff specially at the Club Lounge. Kudos to Bles, John and the others who made my stay very enjoyable! It feels like home... April 16, 2014
Rated 5 out of 5 by First Class From the check in to check out, what a wonderful experience. Dylan the check in agent was superb, both friendly and effective. The food service to the pool was outstanding. The two ladies at the fitness centre were most helpful and courteous. This is why I remain a loyal Starwood member! July 18, 2012
Rated 1 out of 5 by Freezing Room I arrived late to my room and it was cold. I turned up the heat and hoped it would warm up. There was a space heater in my room, that should have been my clue. I froze all night. I will not stay with you again even though I come to Toronto every couple of weeks. Nor will I recommend you. November 29, 2012
Rated 2 out of 5 by Room is not as advertised online The room was not as advertised. Our room was supposed to be a $300. a night room but what they gave us certainly was not. Parking and WiFi was not even included until we complained and gave us one night free of the WiFi. Very expensive place to stay and we were very disappointed with it. March 10, 2013
Rated 4 out of 5 by Central location Nice location on the subway and in the center of town. Great view from the club lounge. Upgraded provided, although it had to take convincing that it was available. Parking cost is reasonable for location (self park in city garage). Suites are simple for a business hotel, but good size. April 12, 2012
Rated 4 out of 5 by Cold brief stay (one night) and didn't raise it with staff, but room temperature (2845) didn't seem to be regulated by the thermostat and as such was cold even when turned up. April 7, 2014
Rated 4 out of 5 by Business Meetings The hotel provided good facilities and support for business meetings. I would have appreciated more than one bottle of water in my room. April 15, 2014
Rated 3 out of 5 by Rare disappointment I stay often at the Sheraton Centre Toronto, and this time I was very disappointed. The hotel was grossly understaffed, as only one person was checking in guests. I waited for the valet, and the guest servies phone went unanswered. The room service meal that i was served was inedible. January 24, 2013
Rated 4 out of 5 by Clean and Comfortable and Close to Everything Clean and Comfortable and Close to Everything April 30, 2014
Rated 4 out of 5 by great stay as always great stay!! staff helpful and attentive April 29, 2014
Rated 4 out of 5 by Almost perfect -Front desk staff excellent - door staff excellent - hotel was very clean and temp. was good in all areas. - facility ammenanties good - We had 5 couples registered all was good - One issue, our toilet seat was loose I asked the front desk to have someone fix it ,it never did happen. January 15, 2013
Rated 3 out of 5 by HVAC Noise issues There was an odd noise (like a ball bouncing through the HVAC system). I called and they said the hotel is sold out and I can't change rooms but they will send someone to fix. Nothing was ever done and the noise was ongoing through my whole stay (day and night). Very bad experience. July 15, 2013
Rated 3 out of 5 by Wake-up call was late My wife and I stayed three nights. On the last evening I phoned down and asked to be woken up the next morning at 8 am. The wake-up call came at 8:57 am. This is really unacceptable - it could have resulted in a big problem for me. March 8, 2014
Rated 2 out of 5 by Located in the dungeon I booked my room (a king size room) over a month in advance of my stay and arrived at the hotel at 4PM on the date of my confirmed arrival. I was then told that the only king bed rooms they had were ones without a view (which I was not very happy about but I preferred the king bed to the alternative double beds). I was not told that the available rooms were also extremely cold (64F) and that the building heat was not yet turned on. When I complained about the temperature, I was provided with a space heater (which after 12 hours had raised the room temperature to 65F) - not very acceptable. I also encountered two additional problems, there was no TV remote (which I later found under the covers in a corner of the bed), then in the AM, a breaker in the bathroom blew when I turned on the hair dryer (it was on a different circuit to the space heater which fortunately continued to run). Two other problems were rips in the carpet and black stains on the dust ruffle of the bed. Certainly not a great experience. September 27, 2013
Rated 5 out of 5 by Nice facilities and location After having previous service issues, we had a very nice, glitch-free stay. Great SPG elite recognition. Pool facilities very nice. As is the lounge, although the evening offerings were a bit meagre this time. A bit of a wait for check-in, as this property caters to a lot of groups. July 16, 2012
Rated 4 out of 5 by Customer service reminder After a guess receives their key card, kindly direct them to the correct elevator. We were simply handed our card and told to have a nice day. I hate feeling like an idiot when I find myself stepping off the wrong elevator and wrong part of the hotel. Everything else was fantastic. March 21, 2013
Rated 4 out of 5 by Sheraton Toronto a Great Place to Stay I've stayed at the Sheraton Toronto many times for conferences, and it's always a great place to stay. If you're travelling to Toronto, the location downtown is ideal. And this was the first time I used their fitness facilities, and they had everything I needed for a great workout. August 19, 2013
Rated 4 out of 5 by average on this trip Stayed here 10+ times. Decent hotel, good location. Lounge is large and nice view, but minimal services and assistance, especially at breakfast. No upgrade provided because they were 'sold out', but didnt seem that full. Minimal outlets in room, and 2 lamps didnt work between beds. June 26, 2012
Rated 3 out of 5 by My Stay As an SPG Member having to book a room at a cost of $400 for one night is not acceptable. Then to have a lesser rate quoted the day of arrival (on the phone) only to not have that rate honored when I arrived was inappropriate. I will ensure I do not recommend this hotel to others. December 9, 2012
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