Rated 4 out of 5 by Fred60 Vernon is the greatest!
First night was a little rough as my disability required an elevator and the room provided was not in a building that had one. Could not be accomodated as the tower was full. (It should be noted that I did not have this disability when the reservation was made or it would have been mentioned). Got a very nice room in the tower next to an elevator for nights 2-5. No coffee in the lobby in the morning on the weekend even though the wakeup call invited me to enjoy one. But Vernon, the shuttle driver, made up for any disappointments by going out of his way to assist me - and his knowledge of the area and positive can do attitude made the stay very comfortable. Special thanks to Vernon. Also, excellent conference accomodations.
March 25, 2013
Rated 4 out of 5 by JT112014 Excellent service; Disappointing bar.
I have stayed at this hotel over 75 nights over the past 10 years. The remodel done was very positive, except for the bar area.
What was once an intimate and warm happy hour bar, is now a small, sterile, unappealing corner of the main level. Definitely not a draw. Definitely Disappointing.
Thankfully, the staff service and the rooms - the primary reason for staying there, were 4 Star.
November 9, 2014
Rated 1 out of 5 by dimka99 Stay away from those guys!!!
I would NEVER recommend to anybody to spend even a day at that place!!!
1. Charged my credit card , they not suppose to (company paid for all stay)
2. Room, was not ready..shower/Tab was not clean..
3. IF you see a mini bar in the room what you expect? noop..was nothing there..
4. One (small bottle of water 4$ )( gaz price 4$ per GALON!!!!
5. Clean room was done ones !!! first day , never changed anything for next 3 days, even i ask front desk rep to clean my room ..what i get? sorry clean services done for today..:) can you believe it?
6. Breakfast was in low selection..of food and fruits..
7 Extra charge everywhere...:)
and much more..
So NEVER book your trip at this place!!! stay away if you need at least a better services!!!
January 27, 2014
Rated 4 out of 5 by Binged Odd room
We had a room which was bigger than the standard room but had only two tiny drawers. We would have liked to unpack our bag a bit but were unable to. We would also would have liked a safe in the room to avoid the inconvenience of using the front desk's security facilities.
The later than usual check out time was a nice touch and the bed was extremely comfortable.
We requested non-feather pillows as my wife has an allergy problem and we were given a hypo-allergenic certified room. We thought this was very thoughtful; it's not something we've seen before.
October 17, 2012
Rated 5 out of 5 by LCW3881 This hotel was very nice
I stayed at the Sheraton Columbia Town Center for four days last week. This is a very nice hotel. I was able to connect to the internet in my room and get some work done and the facilities for the conference I was attending were very nice and close to my room. Housekeeping did a very good job before noon. The lobby staff was very professional and allowed me to hang out in the lobby for two hours while waiting for my shuttle to the airport.
I enjoyed my visit to Columbia Maryland and will consider the Sheraton again if I am ever in the area. Thank you.
October 10, 2012
Rated 2 out of 5 by work0102013 Great location/in need of update
Hi. The location of this property is perfect but the room I stayed in (the Lodge) was is desperate need of new carpet, painting , bathroom update-it just did not feel the cleanest and definitely did not match any recent experiences in other hotel chains. The TV did not work when I arrived late evening but the repair person did arrive promptly and it was just a matter of reconnecting wires which had loosened from cleaning staff (he said.) So unfortunately for now, I would not recommend this hotel to others until I was certain rooms had been renovated.
November 13, 2013
Rated 4 out of 5 by Windy331 Hosted Customer Event
Staff were attentive,food was good (althoug thee was way oo much of it for the size group we had). Conference room wascomfortable. Mike in the lobby lounge was particularly attentive & responsive t the customers - give that man a star!
November 13, 2014
Rated 2 out of 5 by lenny17 disappointing
The check in line was over 20 minutes long. After getting to the front of the line, we lean red our room was not ready. The staff greeter did wok on the computer to switch our room. When we finally got to the room, we learned that it had not curtains on the window!! We had to shower and change for the wedding and then switch rooms!! This was very inconvenient. The morning breakfast the staff was very slow to accommodate. It took a long time to get coffee. Then after finally getting coffee, we realized they did not give us creamer.
July 14, 2014
Rated 4 out of 5 by DD57 Comfortable, clean, courteous
I was at this hotel only one night to attend a conference. Check-in was a little slow, but the staff was so courteous! Any staff who met me in the hallway said hello and asked if I needed anything. The conference facility was very convenient and comfortable. Food was very good. I went to the bar the first night for a late dinner and drink. Nice area, great service. My room was comfortable and clean, although I felt the part of the hotel I stayed in could have used some "refreshing." I enjoyed my stay and would definitely stay here again.
June 26, 2013
Rated 5 out of 5 by Parents0fBride Perfect for Wedding Guests and Functions
Although our daughter's wedding was at a nearby house of worship, we arranged for our out of town guests to stay at the Sheraton Columbia Town Center Hotel. The night before the wedding we held a pre-wedding reception in the beautiful Lake View space, and the morning after the wedding we had a farewell breakfast in the lovely Merriweather room. The food at both functions was excellent and attractively presented. The service was friendly and professional. All guest accommodations were attractive and very well maintained.
June 26, 2014
Rated 4 out of 5 by Alisu Great staff - Nice hotel -
I stay at the Columbia Sheraton quite a bit, at least once a month every year, for two nights on average. This is a nice hotel, very comfortable. I love the location next to the little Lake and the view from some of the rooms. The hotel has a good restaurant and a very nice bar where you can also eat. Maintenance in the rooms could be a bit better: frequently there is a problem with toilet paper holders not firmly installed, or some problems with drape rail. However, what makes this hotel really great for me is the incredibly committed staff. If you have ANY kind of problem or need, they are willing and happy to assist you and resolve it quickly and efficiently. From the front desk staff, to the food, all are focused on your well being and happiness as a guest.
December 15, 2012
Rated 1 out of 5 by Chele13 Dirty Dirty Dirty
When we arrived to our room we found a pair of men's dirty underwear crammed between the mattress and headboard. At that point I started to wonder if the cleaning people even changed the sheets. Also the toilet did not run properly. We had to keep taking the top off and fixing it every time we flushed the toilet. Also the hallway that we stayed in smelled of mold. The staff was NOT friendly at all and in the middle of my purchase from the store the lady said it was time for her break and left. Will not stay here again!!!!!!
May 6, 2013
Rated 4 out of 5 by JBGA Welcome relief from power outage
Very friendly reservation clerk who helped secure room for pet during recent power outage. Lots of folks at hotel with pets and this was a wonderful accomodation with no extra fees and lots of lawn for taking care of business. Looked like folks were also picking up after pets as we didn't see any leavings in back or in front. Rooms were spacious and clean; comfortable beds and bedding. Only problem we had was frequent loss of signal on digital TV but overall very happy to have the availability during the area power outages.
July 4, 2012
Rated 4 out of 5 by Green29th Sheraton Romantic Anniversary
I want to thank the staff. First it was Sandy at the front desk, she was excellent. Then our breakfast with Nejaha and Free, they were so gracious and nice. The staff made our stay this time, we have stayed here for 15 years on our anniversary and love it. see you next year!
November 4, 2014
Rated 2 out of 5 by roadvikster Requires Better Training on Customer Service Appreciation
In addition to a lack of getting the room choice that I had booked for, I was downgraded to a room in the Lodge, only given dollar credit for the downgraded room for one of the two nights there, and had zero recognition by the staff of the Platinum SPG Status. The concierge at the lounge sat watching TV during the time I was there, without as much as a recognition of the customers walking in. The onDemand entertainment in the room was not working, TBS channel was unavailable too. Overall, a very underwhelming experience.
August 8, 2013
Rated 3 out of 5 by RoBo1949 No hot water
Three of the four mornings there was no hot water in the room. Tuesday morning was fine, but Wednesday morning no hot water, and hence no shower. I called the front desk and they contacted engineering. Called again Wednesday evening and engineering opened the room next door, which had hot water. Thursday I used that room for my shower. Again Friday no hot water in the room. No mention of any of this was made by the front desk person when I checked out. To say I was unhappy about my stay would be a gross understatement.
December 3, 2012
Rated 4 out of 5 by Steve Non Smoking Room
I stayed in room 306 in the Tower. Whoever stayed in the room prior to my stay definitely smoked and the room smelled of smoke. Bedding and bathroom smelled of smoke and I found it annoying. I inquired at the front desk to ask if they had an ozone machine to clean the smell out of the room and the agent did not know what I was talking about. They did change out the bedding but the room still smelled of cigarette smoke. The facility definitely needs an ozone machine since the widows do not open to air out the room.
May 25, 2013
Rated 2 out of 5 by Bob0331 Terrible food service
Our visit started with an extremely late check in of after 5PM even though we arrived at 2:30.We were attending a wedding and were concerned with getting dressed in time for pictures. Our room was "worn" and dated. My pillow was wet from the air conditioner along with the rug. The Club Level offered nothing but canned sodas and breakfast and coffee were nowhere to be seen at the advertied time.
The dinner that I pre-selected for the wedding was unavailable and the bar was quickly out of white wine.
July 27, 2014
Rated 2 out of 5 by RDProf Hotel room ready for a facelift
Nice location with a lot of room in the hotel, including many conference rooms. The layout is a little odd with the main counter far away from all the rooms making for a long walk from the parking garage to the room. The bed was comfortable but the physical facilities were not well maintained. A few examples: wallpaper in bathroom showed obvious signs of repairs, worn edges on furniture, carpet a little dingy looking (may have been clean but hard to tell). Overall the room could have used a renovation/updating.
July 22, 2013
Rated 3 out of 5 by Jo227 Not a good expierence
When i made resv.was given an early check in of 1,went around 1:30 and room wasnt ready so we sat around for about an 1/2hr then went to pay and was told i needed a $50 deposite ,was never told when i made reservation.They did give us a later check out of 1pm.Bathroom on first floor was disusting,diaper on the floor,toilet paper,sinks dirty. Only 1 elevator worked sunday. Room only had a desk chair so one of us had to sit on bed to eat, there was only 1 robe. Monday morning 9am,10am and 12pm maid knocked on door and Do Not Disturb sign was out. Employees very nice, and our view was good and the shuttle was nice for the concert.So only 3 things we liked. My opinion is the hotel really needs a good cleaning and stain removal on carpets and lobby furniture and more chairs in double bed rooms
July 22, 2014
Rated 3 out of 5 by TelaWilson Loud Atrium/Thin Walls
The rooms in the "tower" section of the hotel are on the noisy side. If there are people down in the lobby, the sound travels and echos and can be heard in your room.
We also had a room w/ a door that adjoins another room. We didn't know the people in the other room, but we could hear all of their conversations, we knew which tv show they were watching and could even hear their one-sided phone conversations.
The only reason to stay here is because you can walk to Merriweather Post Pavillion.
July 29, 2014
Rated 4 out of 5 Not really wheelchair accessible
Staff were totally helpful and sensitive -- EXCELLENT. To be fully wheelchair accessible;
* end tables must be rectangular/fush w/pillows so WC can be pushed back to climb in either side of bed
* lighter weight or different hinge-ing of outer door (too heavy to open by WC user)
* hinge b-rm door on opposite side so roomates can enter/exit w/o crashing into door (keep it so it opens on outside, tho)
* lower beds to ease transfers
* no carpets in room or on way to elevator
* more available outlets to charge medical equipment & cell phone/computer
* counter/accessible shelf at bathroom sink (WC users brush teeth, shave, etc., too!)
* toilet in center of bathroom wall (not corner) with pull down grab bars
Shower stall was excellent!!!!!!! Advertise accessibility of outdoor trail!!!!
October 10, 2012
Rated 2 out of 5 by Purpleshoes Not good
Hotel was Over booked, the suite in the tower I was checked into stunk of cat urine, the guest's room next to mine also smelled like cat urine. Staff says it cant we don't allow pets. 3 other people had the same issue with their rooms, staff acted as if I was making it up? Transferred my room to a another building, scary looking room, needed updating. the wifi didnt work in that building & I needed it for work. Very unsatisfied with the way it was handled. Staff didn't seem to care about customer service.
September 27, 2013
Rated 3 out of 5 by Maddog6138 run down, but comfy bed
The green choice for cleaning the room is very confusing - I may not want the sheets changed during the stay, but would appreciate coffee refills. It seems all or none for a night.
Set out breakfast request for 6:45am delivery and it never showed. When I phoned to advise them, they brought meal quickly and did not charge me.
Carpets are dirty and hallways dinged up. 2 of my colleagues had stink bugs in there room. The property needs some TLC (other than lobby and bar, that appears recently redone).
September 29, 2013
Rated 3 out of 5 by Trainchief Trainchief
The lodge is a older part of the hotel and very you can hear the nose in the hallways and room next to you.
Our first room the heat did not work, so we had to move, the heater makes a lot of sounds and there were a couple of stink bugs in the room
Over all it was a average stay, I would have like to stay in the main building but this was full.
I live in Harford County Maryland, and am use to traveling , I am a retired chief of the Maryland Transit Administration and re tired Maryland State Trooper.
November 11, 2012
Rated 2 out of 5 by Squad97 Hotel showing wear
I recently stayed in room 313 for 4 days. The room must have been a smoking room in years past because there was an acrid faint odor of cigarettes. The carpet was torn in front of the bed and had stains in that area. Two of the lamps had broken bulb receptacles and the lamp shades sat at a cocked angle. In the bathroom, the wood underneath the sink showed water damage. Overall, the room showed significant wear and tear that needs addressed. It wasn't up to the standards that a Sheraton should be.
April 11, 2014
Rated 3 out of 5 by Vince55 Slow check in/out
Front desk staffs seemed too involve in their paper work on desk. I was the only one in line waiting to check out and view my bill. No guest at the counter. It was when one staff saw me holding my Platinum key card holder that he waved me over. I do want to commend servers at bar and restaurant were every cheerful. Give you the feeling they enjoyed their works there.
October 5, 2014
Rated 1 out of 5 by Vignesh Service is very bad
I had reserved a king size room. This is the 3rd time I am staying at this property. All 3 times my expectation of the room (a king-size) was not met. I was never accomodated in the main tower (always in the "lodge" area). It is unrealistic to have the same rates for the tower and the lodge.
Additionally, It took 40-50 mins to bring a salad and orange juice.
Service from the front desk is left a little to be desired. I won't be providing my business to this property in the future.
September 26, 2013
Rated 3 out of 5 by Atpj SPG Gold - what's the point?
I have been an SPG Gold member for 15 years and this is the ONLY hotel that the only "benefit" is 24hours of free internet. At Starwood properties around the world I've received room upgrades, breakfast, at least a "thank you" for making it to Gold. And at this hotel? A big fat NOTHING. Oh, and as an aside, there WERE club level rooms available so it wasn't that. Other than that, it's in pretty decent shape for an older hotel, great view of the lake from the higher floors lakeside.
July 30, 2012
Rated 5 out of 5 by Dave099 Great Hotel Better Staff
Just finished a weekend college search in the area with my son. Was amazed by the hotel and the staff. Hotel had everything we needed and the staff was very professional and courteous. I had the pleasure of checking in and out with Sandy at the Front Desk. Sandy made me feel welcomed. Being a SPG member Sandy and the staff went out of their way to make us feel special. Got home tonight and we are trying to figure out when we can go back. Thank you
August 17, 2014