Rated 5 out of 5 by DeniseK Beautiful Renovations
If you stayed here before the renovations you wont believe the change! Beautiful modern look. Very comfortable design both rooms and lobby. The pool area is as good or better than many on Disney property. But maybe the best thing about the resort is the staff. You are always greated with a smile and some nice small talk. Made to feel like a valued guest. Brenda who works at breakfast was a joy to deal with every morning. The resort is perfect for families with childtren of all ages.
June 7, 2012
Rated 1 out of 5 by Ray66 Complicated
If you are looking for someplace to dump your bags and head to Disney than this place will do. Keep in mind there are better values out there. The fees they hit you with to park and for the WIFI that took me 2 calls and 15 mins. to connect are crazy. The pools and hot tubs had so much chlorine in them it made it unpleasant. The buffet is over priced and underwhelming, go to Shoney's it's cheaper.
Read carefully, because the deposit they take from, your account can take up to 30 days to be returned.
I stayed here MANY times when it was the Safari and enjoyed it much better. It was reasonably priced, which made the lack of help behind the desk tolerable.
May 16, 2013
Rated 5 out of 5 by Vivian25 Great Experience
From the moment we arrived we were greeted by the staff and I can not express enough how friendly everyone was, from the valet to the front desk to housekeeping. And it was all so geniune that it made you feel you were home. I must also comment on the cleanliness of the hotel, inside and outside. It was immaculate. I never spotted anything out of place or any garbage around (I even started looking purposefully cuz I was amazed). I plan on returning and I am recommending the hotel to all my friends. And the location is excellent -within walking distance to several restaurants and very easy access to I-4. Highly recommend the hotel.
April 1, 2013
Rated 5 out of 5 by Witham68 Great Facility and Staff
The Sheraton lived up to its brand promise of being warm, connected and part of the community.
The recent renovations made the property stand out against its competition. The rooms were comfortable and beds the best in the business.
Several staff members that my wife and I encountered stood out. From the Ambasdsadors opening our car doors upon arrival to the polite and efficient check in to the concierge and much more...
A Great Experience to Remember!
March 30, 2012
Rated 5 out of 5 by vuffir Perfect location, great experience
Check-in was great, soon as we got to the counter the person at the front desk made sure we were checked in right away, given all the info needed and were on our way. Considering it was late at night that was exactly what we wanted. Being platinum we received vouchers for breakfast at Zest which was a great way to start the day. The wait staff there was awesome and made us feel like family for the stay. I definitely would go back here. The location is right near a Disney entrance and I-4 which also works out really well. The hotel seemed like a great fit for anyone not wanting to stay at a Disney hotel yet have a nice place, great location to be in Orlando.
May 28, 2013
Rated 2 out of 5 by travel66 noise, lack of cleaness, no wi-fi ETCCCC
Stayed at this location Jan 2011, hoped that remodel would include club lounge. Pool night hours, woken at 12:30 p.m., Room had hair in sink, tub, Parking security, one area bar to prevent entering, other side of building drive in. Wi-fi in room worked once in 4 days...ETC. When I made majority of disappointments known to manager, Barbara, she looked at me, said, I will check into situation, like it was everyday complaint.
March 18, 2012
Rated 5 out of 5 by Manju Excellent Hotel
I have stayed at many Orlando, Florida hotels and this is by far MY BEST EXPERIENCE EVER! Rooms were nice, Facilities were great, Staff was EXCELLENT. We rented a Cabana for the day and let me tell you Melissa the server for us was EXCELLENT! The managers knew what they were doing when they hired Melissa! She was there for us ANYTIME we needed her! I would defiantly go back just because of her service with a smile!!!
May 29, 2012
Rated 1 out of 5 by JGirl Worst hotel, EVER!
Told to park in rear (bldg 3). Scared to leave the car. Tried to park under a lamp. Lamp was out. Questioned whether the elevator was a Service Elevator. Never felt safe in the room or in the parking lot. Slept and left, as early as possible. While a Starwood points stay, I will never book a Sheraton property again without seeing the "real thing". Your images of a "resort" are very misleading. Extremely disapointed!
February 15, 2013
Rated 4 out of 5 by Crystal54 Great Location
My stayed at this resort was very good. The pools are beautiful, the staff is great, rooms are clean.My only regret was the fridge. At first I thought the fridge wasn't working because it wasn't cool enough. The staffed said that they're not refrigerators but coolants?? went on to say not good for storing milk or it would go bad. They do advertised refrigerator...not true... is a coolant... and on top of that ice machines on 3rd and 5th weren't wrkng.
June 11, 2014
Rated 5 out of 5 by Brandiepie The best weekend stay ever
This letter is being written to you to commend you and your staff for the service, courtesy and thoughtfulness shown to my wife and I during our recent stay at you resort. We had the privilege to stay during the weekend of May 3 & 4, 2014.
The great service began with Mike as the original contact when we pulled into driveway, carried over to Becky at the reception desk, and onto to the maintenance person that came to our room to correct a lamp that would not come on. I am sorry but I don’t remember his name except that it started with a “A”. We stayed in room 1510 and it was SPOTLESS!! My wife is very particular that way and you should be very proud of the way your staff represents your resort.
Everyone I met during our stay showed nothing but the utmost in service and considerations. You and your staff should be proud of the way your service business gets a 5 Star ***** rating with my family and me.
Congratulations on a job well done.
May 7, 2014
Rated 5 out of 5 by DrewMcQ A great stay
I travel 2 weeks out of every month. On October 19 - 21 I cashed in some SPG points and took my family to the Sheraton Lake Buena Vista Resot in Orlando Florida. Other than some per night resort fees and additional per night parking fees, the trip was relaxing and much enjoyed. the staff were very friendly and treated us like family. Thank you for a great weekend. I wish we could have stayed longer.
October 24, 2012
Rated 1 out of 5 by Peshawar Worse experience.
I had one of the worse experience staying at this property. My checking in time was one hour one of the most incompetent person behind the desk. No directions were given for parking or room for a person who is staying first time at this propert with family. Next day my bathroom roof started leaking the person who came to look at it was very rude. The employees at the bar by the pool were
very rude and gave an attitude like who cares.....The matter was brought up to the front office manager but she had a no care attitude too. I will never stay at this
property ever again and will not
recommend to anyone in future ever. One
of the worse hotel with worse
employees....except the only person who
checked us outage was the only one who
listened to us and as courtesy she
removed resort fee for us without asking.
We checked out one day early while being on vacation on my time and money. Very sad!
March 30, 2012
Rated 5 out of 5 by Nikefanat Wonderful experience
This hotel is very nice and the staff is extremely friendly..
June 16, 2014
Rated 5 out of 5 by cathyprz Recent Stay in Orlando
We had a wonderful time at the Sheraton Safari. The staff that greeted us as our cabs pulled up each day were always friendly and went out of their way to make us feel welcome. The room was clean and very nice. The pool area was clean and welcoming. We enjoyed the hot tub every day. We had absolutely no complaints! I would stay there again in a second!
March 2, 2012
Rated 5 out of 5 by Texas2013 Disney Family Trip
This was a great hotel to stay. I was concerned about the hotel being suitable for children but it was great. We are a family of four the rooms were a bit small for us but we survived. It is centrally located to everything, plenty of restaurants in the area. And we were in close proximity to Disney World one of the entrance was about 1/2 block away.
June 11, 2013
Rated 5 out of 5 by colliewog great service, great room, grat outdoor area
from the moment we arrived we were treated great by every person we encountered: from the valets, the front desk staff, the waitress at Zest, the bartenders at 27 Palms , the pool staff ,the clerk at the store and the limo driver. Behind the scenes folks i assume are good, as the a/c worked fine, the room was clean and tidied nicely, the food was good, the pool and hottubs were clean and comfortable. We spent time at the pool after our check-out and it was glorious. But we were extra surprised when our flight and departure were delayed, they went out of their way to make us welcome by offereing us vouchers for a poolside drink. I would definitely recommend this hotel.
January 17, 2013
Rated 5 out of 5 by JayC102 Great comfortable stay
I can see where the negative reviews come from. The outside of the hotel does look a little dated. But for us, the stay was perfect. My family was here for 4 nights. Room was clean and comfortable. Staff was friendly. The pool is one of the best. When I ask my kids the best thing about the trip, they said the pool, not Disney... enough said.
January 15, 2013
Rated 1 out of 5 by JC54 Disappointing
I choose this specific hotel as it was pet friendly. I made a special request for early check in on arrival date, so we could get settled in with our dog before our event started,but it could not be accommodated, as hotel was booked. So..I had to leave my dog behind. I should have changed hotels then. There were also no king rooms left at check in. My husband and I shared the double bed-hilarious. The A/C broke the first night-clanging and clattering, and we couldn't sleep. If it was turned up it started smelling like smoke/fire. We took turns sleeping on the couch and shutting the bedroom door to drown out the noise and smell. We couldn't be moved as the hotel was full. The screaming people in the pool past 1 am for two nights prompted a phone call each night. The engineering dept did finally come to look at A/C and simply left a note saying it was broken. Thanks for the update. They never came back. We stayed 3 long exhausting nights. Buyer beware.
March 14, 2013
Rated 5 out of 5 by Chuck42 Great vacation stay
My family and I felt special from the time we checked in until the time we checked out. The staff really made us feel so welcome. The housekeeping staff did an outstanding job of cleaning our room. The waitress that served us our breakfast every morning was outstanding. I would definitely recommend this hotel to anyone.
July 22, 2013
Rated 3 out of 5 by Jimone Average
Pluses: The room was comfortable, quiet, good price.
1)Wall type A/C noisy; as they all are, really belongs in a cheap motel, not a Sheraton!
2)Resort fee, really just a forced charge for parking and Internet; which worked poorly in the room, by the way!
3)Transportation to/from Disney was inconvenient; don't offer if not ready to make it useable, ended up driving because wanted to take a break from Disney during the middle of 14 hours!
4)No transportation to Disney shopping area!
5)Tried to purchase Disney Tickets from Hotel twice; staff lost interest when I declined opportunity to attend a presentation!
June 18, 2013
Rated 5 out of 5 by CousinJed Great hotel for Disney attractions
We stayed on the SPG floor 3. The room was very nice. Street view was good and the noise from traffic did not diminish our experience. The separate bathroom/shower and vanity area was a big plus. Getting ready was much faster and easier. Parking was very good as well. We have stayed at several Sheraton's and this one was great. The only one thing for us was that the beds were not quite as comfortable as some of the other sweet sleepers we've been on, but certainly nothing that would stop us from coming back.
June 6, 2014
Rated 5 out of 5 by Veryimpressedpatrons Excellent Customer Service by Safety & Security Team
Our family recently enjoyed a 3 night stay at this property. When we returned, I realized I had left my ipad in our room. My husband called in the evening and left a message with an employee who took down the information and promised a return call. We received a call from Jean on the Safety and Security team by 7 am the very next morning, saying the lady who cleaned the room had found and turned in the ipad. I followed up with Diane in Guest Services that same morning. She was throrough, professional, informative and helpful. That same day, Luis, Safety and Security Manager, called me to tell me the ipad was on it's way to me. Luis even took the time to follow up with me the day the laptop was expected to arrive to make sure I received it. This team went above and beyond to make sure that I received my ipad and I am impressed by and grateful for their time and attention to this. What an outstanding example of honesty and diligence! The entire team should be commended. Thank you, all!
April 8, 2013
Rated 5 out of 5 by karen6 this hotel is fabulous
Beds are wonderful, rooms sqeaky clean/best restaurant fabulous food, wonderful food. Nolan and Erica very nice and cordial Desk associates professional and know how to respond to tired people in a positive manneriterd i was very impressed.The sales team so nice and willing to work with you
October 12, 2012
Rated 5 out of 5 by Winnie01 Always love staying here!
I stay on this property at least once a month and will continue to, mostly because of the great service/staff. Becky at the front desk is always helpful and willing to solve problems...I always look forward to seeing her! Also, the rooms are clean and comfortable, great for business or leisure travelers (my 5 yo LOVES the pool!!).
June 12, 2014
Rated 5 out of 5 by Nolekid Great Place to Stay
Great location within walking distance to many restaurants. Valet staff met me and was very attentive. Desk clerks where quick and cordial, room was very clean and had a nice decor. This is my first stay at his particular location, and would definitely come back.
June 6, 2012
Rated 3 out of 5 by Nathan75 Room & Pool were nice. Bus to Disney - not so much
Stayed 6 nights at this hotel in early March 2012. The room was recently renovated and comfortable. Pool area appeared to be all new and was above expectations. Staff was helpful.
However, the bus to DisneyWorld left much to be desired. A single bus served 4 local hotels, and the schedule was quite awkward. Because of the number of hotels included, it took a long time to get back from the park. Bus also carried almost double the "maximum passengers" back to the hotels each evening. They were also older busses - one evening the bus broke down and it took 90 minutes to get back to our hotel.
Overall, I would recommend the hotel - but the free shuttle leaves much to be desired...
March 14, 2012
Rated 5 out of 5 by Mike333 Best Bang for the points!
This was a really great resort with 2 nice pools and outstanding staff and a brand new Spa. I highly recommend the Sheraton Lake Buena Vista Resort. This was the best bang for our points, by far!
April 2, 2013
Rated 5 out of 5 by Isnelmar Great experience!
I love everything! love everything in the hotel, the room comfort, the location, the staff hospitality, the pool is amazing. Everything was fenomenal... Congrats! I want to come back!
October 22, 2012
Rated 1 out of 5 by Platinumeliteguy Will not go back
Was shocked when we arrived that the hotel was a motel with a nice lobby. Sub par experience all around. Bar staff was very annoyed when I used a drink coupon that was given to us at check in and it took them 20 minutes to figure out how to take it off of my bill while I was dealing with my toddler who was ready to leave. Was told at checkin that a 4pm checkout was no problem and something I am used to as a platinum guest. On day of checkout keys were deactivated at noon and front desk staff took an oh well attitude and was annoyed to turn them back on and basically told my wife who was alone with our two year old she had to be checked out ASAP with no compassion or assistance despite us being told at checkin we were fine with the 4pm departure time. When I came to the front desk to work out a solution I was told that's how it is and I was looked at like a crazy person. If I am a top tier platinum spg guest I would hate to see how they would have treated some jerk off the street staying there for the first time. This property should no be affiliated with Starwood or its spg program as there was zero customer service or hospitality offered. Don't wast your time here.
February 10, 2013
Rated 4 out of 5 by DisneyFan24 Worth the wait!!
We stay at this hotel at least six times a year! We did not run into any of the noise issues associated with the renovation. The staff was very helpful, and even remembered us! The renovation is beautiful, and was definitely worth the wait! Any issues with the construction going on was so minor I don't even think it could be called an inconvenience. The pool area and fire pit is amazing. My kids loved it! I am very pleased that the rooms now have a mini fridge. That is a huge bonus for my family. We have a trip planned later this month, and another one the following month. Looking forward to it!
February 12, 2012