Rated 4 out of 5 by Hols21 Great staff
The hotel was not our first choice but we had a great stay , the staff were fantastic.
August 28, 2014
Rated 5 out of 5 by Bastbjerg The place in Bangkok.
The Royal Orchid Sherraton is magnificently situated by the river, which in many ways is a part of the cultural part / development of Bangkok.
In 1893, when the France tried to Colonize Thailand, it was also just because a French warship was sunk in the right place in the "river" that France was forced to sail to the east, thereby avoiding Bangkok to become a colony.
All that one can not help but think of when sitting on the terres and beeing excellently hosted by the very gracious "crew".
Since 1984, when I was at the hotel the first time, we have only had good experiences with staying at the Royal Orchid Sherraton.
If you are so privileged to live on the top floor, so it will be just another reason for a stay at the Royal Orchid Sherraton, should not only be "One night in Bangkok".
February 16, 2013
Rated 3 out of 5 by dayoff Value
great location due to view of the water and easy access to water transporations (boat). But not always easy to catch a cab front of the the hotel. stayed here several times since 2010 (rotate between W, Westin, and Sheration Grand) but room conditions seem to be hit or miss. During this trip, the room seemed littled more damp and had rather unpleasant scent. I asked to have my room changed, but was told it was already a non-smoking room/floor. Thus, asked to have someone come up and spray scent deordeorizer/sanitizer..but could not get rid of the scent. I would recmmend the hotel to place air purifier or have one available in cases like this. Other than that... (altough room air quality is of great protion to any hotel experie3nce) great SPG recogniztion as I was upgraded and friendly staff.
October 6, 2013
Rated 5 out of 5 by NASL Dr Nihal Abeysinghe
Under the circumstances that we had the meeting in Sheraton from 27-29th May, the Hotel staff provided us an excellent support. For three days with more than 50 participants we had no issue. Well done! Thank you. My speial thanks to Ms Shanya (June) for the readiness she had to assist us when we need her assistance.
June 1, 2014
Rated 5 out of 5 by Chabeli24 Honeymoon
We celebrated the beginning of our Honeymoon in this great city hotel. Our stay was very pleasent and the hotel is very good located. Only minus point was that we lost our mobile in the taxi and even with the registered number from the concierge they were not able to find it. Disapointing a little bit as we didn't understand why the staff is taking the time to write down each taxi number if it is anyway useless.
Otherwise it was a very nice stay and we really enjoyed.
September 2, 2012
Rated 4 out of 5 by Alkhraisha1975 the hotel was comfortable
it was a great experience
August 26, 2014
Rated 5 out of 5 by Muppetts Hotel Experience
On the 2 occasions we stayed to break our journey we found the hotel staff went out of their way to assist us with very early departures. The bar & dinning room people were incredable and the seafood buffet was brilliant. All the food tasted fresh & was flaversom. The hole atmosfere was elegant & relaxing with good entertainment. The cocierge departments actions for our protection with Taxis to go outside the hotel was reassuring. Thank you Thailand Shereton
October 26, 2013
Rated 5 out of 5 by JandJ14 Fantastic Staff
We started our honeymoon at his hotel and could not have asked for anything better!!
The food was great, the room was great, but the staff were the best!! The Services manager had our best interests in mind right from the beginning! Thank you Nimit! You were such a gracious host for my wife and I. The convenience of the shuttle boat to the pier was an excellent bonus! We cannot wait to return to the land of smiles!!
February 24, 2014
Rated 5 out of 5 by Henkcbx upgrade to the towerrooms
On arrival we were asked if we wanted an upgrade to the tower , we accepted the offer , and we were happy we did , free laundry , free cocktail's and snacks . we asked for the air conditioner temp to be adjusted it was 21C inside the room.
Asked this after the first night at the desk.
Sleeping was not a problem in the cold but you could not sit for a long period in the room....
we enjoyed our stay and the view from room 2703
October 17, 2013
Rated 4 out of 5 by Manop The last time to stay here
I drove a car with my family to check in your hotel on 31 Aug.'13 but The door man unhelpful us untill I asked him to remove my bag, He got it and pushed the door shut very strong. It was the first time someone do like that with me. I was very angry and then the asist. front mng. has decided to solve the problem.
But from this event. I'm so sorry to told you, I've decided that was the last time to stay here.
September 2, 2013
Rated 4 out of 5 by 2222 Check out
I was not impressed with this process. The cashier said we had used some items which we knew were simply moved to another place in the room( water with red cap). He eventually removed the charge but that is not the point. I asked that I received an email from him confirming that indeed we did not use the items and that they were still in the room. My credibility is important to me. It was not the costs.
May 31, 2012
Rated 5 out of 5 by GCA14 This Hotel has it all.
Very pleasant property and facilities, great view of the River.Excellent food and service at all the venues. Great Pools. Front office staff very helpful as was Concierge.Nice kiosk for incidentals and reading material. Loved the Feature Band The Beatles in the Lobby Bar.
Top management very engaging and good to have their interest. Will most certainly be back.
March 13, 2014
Rated 5 out of 5 by spider219 great service and value for money
While the hotel has great features it is the staff and their service that standout. The staff are very welcoming friendly but very professional in their duties. From check-in to check-out to ordering taxis all ran like clockwork. Our stay was made even more enjoyable by the entertainment in the lounge each night. I feel the hotel was let down by its location and access to public transport.
November 6, 2012
Rated 5 out of 5 by SafetyWizard Business Conference
I was at this hotel for a business conference. Every aspect of the service and facilities at this hotel were superb. The morning breakfast buffet had exceptional variety of good quality foods. The room was spotless and quiet. There was also a much wider selection channels on the TV than I am used to at international hotels. Overall, there isn't much more that I could ask for in a hotel.
March 24, 2013
Rated 5 out of 5 by 3DecadeExpat Excellent Riverside Hotel
Being one of the original guests at the hotel back in '83, with numerous stays through the '90s, when based in Asia, it was a return "home" to the same high level of service, quality of rooms, and relaxing comfort of common areas. This hotel is excellent for families, with a garden pool and a starting point for most river tours/cruises at the adjacent River City. It is a taxi ride to the major shopping malls and some of the major restaurant areas, as Soi Convent, but the fares are reasonable at Baht 50 - 70, and even walkable for those that like walking. My only disappointment was that Georgio's restaurant was under renovation, a restaurant that I and family always enjoyed when resident in Bangkok. I am amazed that this property never shows its age.
August 4, 2014
Rated 5 out of 5 Beautiful
Being on the river was incredible. The views, the hotel, the staff were all wonderful! Breakfast in the hotel was extraordinary!! There's also a really nice restaurant around the corner that also has a spa and everything was awesome!! There is a company on the first floor where you can book tours and get information. This was one of the best vacation experiences I've ever had! :-)
June 29, 2012
Rated 5 out of 5 by BVal Fabulous place to stay alone the river
This is a must place to stay when visiting Bangkok. The river reive is amazing. The hotel shuttle boat (ultra comfortable) makes it easy to connect to sky train. The service and friendlyness of staff is awesome.
The pools are fantastic and so is Sambal bar by the river and pier. Awesome food and drinks! Plus they made the Siam Sunray for us which wasn't on the menu.
September 9, 2013
Rated 5 out of 5 by Borrie311 Royal Orchid
Our stay at the Royal Orchid Sheraton was most enjoyable, with fantastic view of the river.
I found the Hotel to be in a good location to get to all the places we wanted to go to.
Very friendly, clean & spacious room. A nice central bar area with once again lovely friendly service.
Would 100% stay at this Hotel again.
March 15, 2014
Rated 5 out of 5 by Grainger The hotel staff
The staff at the bar were excellent, front desk staff needs to understand English
May 19, 2014
Rated 5 out of 5 by lee1808 Very satisfied and enjoyable stay
I stay on this hotel for leisure trip. Overall I am very pleased with the service.
The room is very comfortable, clean with a stunning view of chao phraya river.
The associate are very nice, polite and attentive.
The hotel is outside of the city, but there is complimentary shuttle boat from the hotel to sky train station.
I highly recommend this hotel!
March 24, 2013
Rated 5 out of 5 by Deb50 Still excellent
It has been 8 years since we stayed at this hotel and there has obviously been cosmetic changes but it still remains our favourite hotel in Bangkok - incredibly efficient and friendly service which makes this hotel a standout . Nimit at the front desk should be commended on his service . Great river views and convenient location. We will be back!!
March 13, 2013
Rated 5 out of 5 by Jimtraveller A great stay
Stayed at this hotel with my dad during our visit to Bangkok.
We got upgraded to a junior suite. The river view was amazing.
The club lounge is so spacious, and the food offering was wonderful! We always looked forward to going to the lounge when we came back from our sight seeing outside.
Wonderful place and wonder staff.
October 6, 2012
Rated 5 out of 5 by David55 Location by the river suits me
The pool area and generous garden grounds give this hotel a resortlike feeling, even though you are in a large city. Staying right on the banks of a charming river bustling with life only added to our excitement. There is great food to be found both in and around the hotel, and I recommend this hotel warmly for its service and nice atmosphere.
July 30, 2012
Rated 5 out of 5 by Gemdragon Great location away from the city centre
If you are looking for a relaxing stay in Bangkok away from the traffic and congestion, this is the place to stay. We stayed in the deluxe family room with the children (which consisted of two interconnecting river view rooms) on the 11th Floor. The rooms were spacious and inviting. The hotel pools were perfect at the end of a long hot day out. The connection to the River Side shopping centre offered a great dining opportunity (The River View restaurant was the kids favourite) as well as some shopping. On the bottom level of the River View shopping centre was a family mart supermarket for all of the basic grocery needs and the kids loved the McDonalds ice cream take out in the same location. The hotel offered a free transfer to the skytrain (which we did not use) and also was located right next to the No 3 river taxi stop (which was a great way of reaching the Grand Palace avoiding the traffic). The staff were friendly and helpful - the lifeguard on each evening (I did not get his name) was an absolutely star with a friendly smile and lots of helpful information. Our son celebrated his 16th birthday during our stay and the hotel offered a complimentary birthday cake which was perfect for making his day that little bit more special. The only down side was on the final morning when a person entered our kids room unannounced which was a bit of a shock. The hotel advised it was a member of housekeeping but this was very worrying as they entered without knocking at all! All in all a fab place to stay in a quiet location right alongside the river - perfect for a family stop and to use as a base for exploring Bangkok and taking excursions further afield but just be aware to place valuables away.
June 5, 2014
Rated 4 out of 5 by mgvm Good hotel, great view
I was upgraded to a suite with a marvelous view over the river. Very comfortable and great bed as usual.
Breakfast in the Club Lounge is a poor copy of the same in other Sheraton hotels and badly needs improvement.
Both restaurants on the ground floor are excellent and the service in the Thai restaurant was very good and attentive.
April 30, 2012
Rated 5 out of 5 by Sealover Will Always be on our top list of favourites.
We travel a lot mostly for relaxation and pleasure.We love Thailand and are partial to our starwood hotels. So we always try to find the new ones that might exceed our expectations.This one of our favourites never cease to get top marks.The Fab views,lovely suites,one of the best lounges in the industry.Where can you get 3-4 hours of a happy hour? in one of the most comfortable large lounges?
We have been regularly making sure not to miss our short sojourns here for years and we love it. On this visit we were celebrating a special anniversary and were so pleasantly surprised with a delicious lovely cake. Sweet views,sweet food and love filled the air.
From excitement of check in to saddness of departure,we loved every minute of our stay. We always feel sorry to leave.
Our thanks to all the staff,senior & junior.They all play such a wonderful role in making our visits so special.
We look forward to our next visit with great anticipation.
Our thanks to all.
February 26, 2012
Rated 5 out of 5 by Dubai101 Location, Service & Value for money
Title says it all! Fantastic location on the river; great pool views on vibrant river life. Perfect, professional service everywhere in the hotel including restaurants & riverside bar.
August 19, 2014
Rated 5 out of 5 by RabbitConway This was an incredible experience
The hotel was lovely and our room was exceptional with views of the river. The Hotel was conveniently located with the river shuttle to the Skytrain. We had a problem with a tour we had booked and the desk staff and the Consierge went out of their way to help us with phone calls and assistance because we could not speak Thai.
August 22, 2013
Rated 5 out of 5 by Jhonson40 Comfortability and relaxation with Royal Orchid Sherton Hotel
Very kind and friendly staff. Comfortable boat to move to BTS station. Fresh and nice meals and amazing views in the Bar in front of river. Everything was fantastic and suitable for relaxation. And nice swimming pool for child as well as adult. Thank you, Sheraton!! to be able to make a good memory in Bangkok with my family.
July 23, 2013
Rated 5 out of 5 by subha Very beutiful view and staff of the hotel very friendly
The evening chaopaya river view from the room is excelent and very romantic.
The buffet lunch and dinner in the river side resturant is very exciting with lot of variety.
most of all all the hotel staff ( reception, resturant,lounge) are very much helpful and freindly.
February 28, 2013