Rated 5 out of 5 by ttak Great Customer Service
This hotel has great proximity to the freeways, beaches, attractions and amenities. It is quiet and the staff is very accomodating and friendly. Dinner and breakfast was great too!
May 23, 2012
Rated 5 out of 5 by Nar09 Excellent service
The staff exceeded expectations for service. This was just a quick overnight stay but we enjoyed everything. Just a few minutes after arriving at our room, we received a (proactive) call from guest services asking if we needed anything. Our only issue or request was regarding the (small) refrigerator in our room which didn't seem to be working well. A maintenance person came to check it out in less than 10 minutes. He was also incredibly polite and ended up replacing the fridge for us. We also had complimentary bottled water in the room. We had a nice dinner in the restaurant. Overall, I would recommend this hotel and would definitely return.
August 14, 2013
Rated 3 out of 5 by BusineesTrav This hotel is understaffed
This hotel seemed chronically understaffed at the front desk. There was always a line at the desk and the bellman was never there when I went to big up my bags.
April 11, 2012
Rated 3 out of 5 by familyvisit2014 June Visit
Hotel was clean; maid service was great.
Food service slow and it really was not busy. Not sure if our waiter was just new and training to be fair.
Further from the beach then I thought when I booked. It is a 4-5 mile drive to La Jolla beaches.
June 23, 2014
Rated 5 out of 5 by Steve001 Excellent hotel and staff
Special thanks to restaurant staff: Matthew, Ludmila, et al! We traveled with a toddler, and they were very accommodating to our needs.
June 13, 2012
Rated 5 out of 5 by JMYH Convenient and relaxing
Great location (to downtown La Jolla or beach), quiet and peaceful. Room was nicely designed as was property. A great find.
January 4, 2012
Rated 2 out of 5 by RR17 Unwelcomed
Greeting when arrived was unfriendly. Was made to feel of less value because we were "only" Gold Level members.
May 28, 2013
Rated 5 out of 5 by LAVisitor La Jolla's gem
The Sheraton La Jolla Hotel is a special treat for the harried business person and the traveling family. The grounds are beatifully landscaped and well-maintained. The rooms are sparkling clean, with inviting appointments and everything necessary for business and pleasure. The beds and lines are inviting and so comfortable. With a great restaurant and lively bar, huge pool and spa, gym and excercise room, the hotel offers something for everyone. Step from the parking lot into verdant lawns, sparkling pool and spa, babbling waterscape - complete with koi ponds and the occasional sweet wild bunny. Leave the world behind, even if just for a night.
December 5, 2012
Rated 2 out of 5 by Josy30 Disappointed guess
I’m shocked that the hotel this fancy doesn’t have an HBO or Star network.
April 29, 2013
Rated 5 out of 5 by Liz100 A great experience as always
The grounds were well maintained and the scent of jasmine blooming under the palm trees made a lovely entrance even better. The staff was gracious and responsive and the upgraded room quite comfortable. The only reason the room comfort was rated good instead of excellent was the cramped (even for one person), but well supplied bathroom. Room service was fast and delicious.
June 18, 2014
Rated 4 out of 5 by Yin1406 Great service
Helped us a lot about tourism information
October 20, 2012
Rated 3 out of 5 by Alphaplus11 Nothing fancy, expect normal stay
I spent one night at this hotel.
I turned gold before my arrival and the hotel did not give me any recognition....
The room is decent...slightly "older" style but it is manageable. The hallway has a college dorm smell.
The air is not central, but it did not affect my experience.
Their restaurant is actually really decent, I recommend a try if you are in the area for a quick stay in la jolla....which is about a 5 min drive to la jolla cave and 5 min walk to local movie theatre and mall (get coffee in the mornings etc)
Decent gym experience.
Got a nice follow up phone call welcoming me to hotel...nice gesture.
April 20, 2014
Rated 5 out of 5 by My2014 Great hotel
The stay was great! The room had a good view and facilities are great. The staff were very nice and helpful.
I definitely recommend Sheraton at La Jolla to my friends.
Oh, One thing...we had a trouble opening the parking gate. We had to try inserting the card to open the gate. We hope this problem will be fixed soon.
June 18, 2014
Rated 3 out of 5 by Phoenix4 So so experience
We stayed here for 4 nights in a normal 2 king bed room. 2 adults, 2 kids.
Hotel grounds are gorgeous, rooms are ho-hum. Ours felt cramped, mostly due to desk/chair placement relative to one of the beds. Bathrooms are TINY. No more than 1 person can fit and you have to move around the toilet to be able to close the door. Not a great setup for a family stay.
Staff was friendly, but housekeeping service was poor. We were registered as 4 guests, but only had 3 sets of towels. Also, the room didn't have any extra blankets. I called our first day and asked for extra towels and 2 blankets, which were promptly delivered.
Surprisingly, the next day the housekeeper left us with only 3 sets of towels (again) and both blankets were removed. Also, no bath mat was left.
So I ordered extra towels and blankets again and hid them so they wouldn't disappear for our last 2 days. Even if they overlooked the extra towels, I can't figure out why they took the blankets away after our first night. Maybe to stimulate tips for the delivery person?
Anyway, the hotels location in La Jolla is convenient, with easy access to shopping, dining, UCSD, beaches, freeway, etc.
We didn't eat onsite, so can't comment about the food.
Overall, I'd stay here again if it was just me and my wife and the rate was good, but it wasn't a great setup for the family. Maybe different in their larger rooms.
Overall, didn't quite live up to our normal Starwood experiences.
June 1, 2012
Rated 1 out of 5 by HT2013 Like a motel with bad service
This is a 2-night stay. My friend booked two rooms, one is under my name. I provided my SPG# when checked in, and they told me they got it, but it never showed up in my account.
On my 2nd day, I cannot get in the room with the key card, and have to go to the front desk to make it working.
I forgot my iphone charger in the room, so I called the hotel, left a message in lost&found dept, and was told they will contact my within 24 hours. They never did.
The parking is $10 per day. My friend checked credit card bill, and found that they charged $10 and another $20 for the 2-day stay.
And it is a old hotel, just like a cheap motel.
January 8, 2014
Rated 5 out of 5 by Michael45 One of the best!!!
We have stayed in many Starwood hotels including many sheratons over the years. The staff at this hotel make it the best hotel. We stayed in the executive section....our room was excellent from the bathroom right to that lovely Sheraton sleeper bed. The location is fantastic and the stores in walking distance is an extra perk! The layout is like a resort you might find in Hawaii(and yes I have been there too!) We went to Disney after and even my 4year old said she liked this hotel better! Even the resturant on site is delicious! I don't think I have ever found a better combination of profession, relaxing, tranquility, quality and luxury all at one hotel!
October 13, 2013
Rated 4 out of 5 by Crp123 Great hotel with a great staff
We booked using points and upgraded to one of the executive rooms. The room was very spacious, had great light, overlooked a koi pond and garden that hosted a wedding the night we stayed there. It was absolutely perfect for a bit of R&R. Staff and management were very courteous and checked on us to make sure all was well.
The layout is a little funky and the exterior could use a bit of updating. Also, the gym had good equipment but was a little small.
Nonetheless, I'd strongly recommend this Sheraton to anyone making a visit to La Jolla.
May 23, 2014
Rated 5 out of 5 by Minnie123 From Welcome to Farewell - Excellent
The staff gave us exceptional service, even before we arrived. We had need for an early check-in, called a few hours before arrival and the accommodations were ready and waiting. Paul at the front desk, recognized that I called and greeted me by name, we had time for a quick lunch in the bar area upon Paul's recommendation, William, the bellman who secured a cab for us was most helpful, and even remembered the room we were in from the evening before and most importantly addressed us by name. If we have a need to be in the area again, we would definitely stay at this Sheraton. We have stayed at many, but this one is THE BEST. Including Hawaii and New York City.
October 20, 2013
Rated 3 out of 5 by LindaC DIY Check-in
While the $40 pet fee and the extra $10/a day parking fee (because "we're a resort-style property") were pretty annoying. The do-it-yourself check-in (which couldn't be accomplished w/o the assistance of hotel staff and their access code) on the hotel computer in the hotel lobby was easily the most memorable aspect. Between the noisy a/c, the noisy refrigerator and the noisy freeway, sleeping was difficult on my first night. The staff graciously agreed to give me a "complimentary upgrade" to a "deluxe" room on my second night - which, other than the location on the first floor and further from the freeway, turned out to be EXACTLY the same as my previous room.
July 6, 2013
Rated 2 out of 5 by CHRISTIS Motel with the Sheraton name
The location is great! The hotel room was not. The bathroom is TINY and we didn't have hot water the first day and a half of our stay! There were hairs on our bed sheets and the halls were so noisy all night with doors slamming that our kids were up all night. The pool area looked great but the hot tub was so dirty & cloudy we couldn't see an inch into the water. The staff was great in trying to fix the hot water issue and the front desk was very nice & helpful. Parking was great for $10 per night but we had to go through 2 separate buildings in order to use an elevator so it was very inconvenient with 2 small children.
December 29, 2013
Rated 2 out of 5 by RufusInHI Sheraton La Jolla is no jewel.
Upon arrival I was not greeted by the Bellman, didn't even asked if I need any assistance. Don't expected to be acknowledged or recognized for your SPG status. As a Platinum guest I was told that I was upgraded to a nice King bed room, only after a long trek to the room, that I learned that I was put in a very out dated room with two queen beds. After complaining, the hotel was surprisingly able to find an executive room in the executive wing with a King bed. The Club Room was mediocre, very minimal and average food fare. It's been a while that a Sheraton property has let me down. You would not expect such mediocre service and amenities from a hotel property in La Jolla. The Sheraton La Jolla is no jewel.
April 17, 2014
Rated 3 out of 5 by saikat Older hotel,but still nice
I stayed at a club room as a Platinum member. The room was bigger than I expected with a sink, fridge, and microwave in the living area.
The lounge was moderate size but well kept.
Only bad thing I encountered was that I would find a lot of small mosquito like bugs in the room. Since the property is older, some of the rooms exit directly to the outside instead of a central indoor hallway. Therefore, when housekeeping comes to your room, it's likely they keep the door open allowing bugs to get in. One night I saw four flying bugs and one crawler.
I would probably stay here again, but I would request a room that is inside the main building instead of one of the outer rooms.
June 12, 2013
Rated 1 out of 5 by G0Troom Bathroom is TINY!!
As a Starwood Hotel, this fails to compare. The only bright spot was the bed. It was so fluffy and comfortable that I felt well rested each night.
Now the bad, and the reason I will never go back. The bathroom. It appears that the hotel was another hotel previous to it being a Sheraton. I say this because the bathroom looks like they fixed it up by putting tiles on top of a all-in-one shell that overlays the tub and walls. Also, and probably the worst, there is a notch cut out on the side of the door so that the door can fully open pass the toilet. it's that small.
April 14, 2014
Rated 4 out of 5 by Trishpat14 An enjoyable event
The rooms (I booked two) were clean and quiet. The beds are sooo comfortable. We took the short walk to the shopping center from the gate in the parking lot to eat at a local restaurant. We did not move our car until we checked out. We walked to UCSD for the transfer day event for my son. It was an enjoyable stay. Locating the lobby was confusing; a lobby sign on the building would help. The bathroom rooms are extremely tiny and the toilets uncomfortably require that tall people squat to sit down.
May 12, 2014
Rated 5 out of 5 by DK29 Awesome! We enjoy staying at this Sheraton!
We have visited numerous times over the years and it has been a wonderful experience each time. The food at Humphrey's Grill is amazing. The staff has been attentive and responsive to our needs. We plan to stay again soon. Angela was especially helpful and very customer service oriented. She is to be commended!
May 29, 2014
Rated 4 out of 5 by VegasBuckeye Staff is GREAT..!
Was only here one night and left early the next morning for a meeting. Friendly front desk agent upgraded my room. Only bad thing about the room (901) is that it’s right next to the elevator and I could hear it going up and down all night - that was the only thing that kept my stay from perfect. Grounds look great, staff was very friendly. William at the front door was “Johnny on the spot” for any questions & directions, you need something – this is the guy to see. Plenty of options at this property, “Gym, pool, exe lounge, breakfast” but had to rise early & missed it. I’ll stay here again.!
September 30, 2013
Rated 5 out of 5 by Paul67 Fantastic!
Truly a wonderful hotel. Spacious rooms with all the amenties. Lounge and fitness center were nice and clean. Grounds were immaculate and pool was well maintained. Hotel bar was a quick walk from room and had a friendly atmosphere (look for bartender Scott!). Only negative was lounge in morning is a little crowded with only 3 tables available. My favorite place to stay in La Jolla!
October 22, 2011
Rated 3 out of 5 by tymar bed is disappointing
i stayed in a 300 series room. if these rooms were remodeled, then i think the decor is nice, but has no style.
my big complaint is the bed. i had a horrible nights sleep.. i had a back ache in the morning. i think it was due to the pad under the sheet. it shifted around or was improperly placed. this just a guess.
check in was fair. you need someone to answer questions other than the desk staff. check in wait was too long. not the staff fault. they had to answer questions rather than get quests checked in. need another desk person at heavy traffic periods. a 2 are not enough.
room service food was, as usual, excellent.
I stay at the hotel often, but will look at other less convenient options.
the property grounds are very nice and well maintained.
April 16, 2014
Rated 2 out of 5 by JASDG Great location!
We recently stayed at the La Jolla Sheraton for three nights. The grounds were very nice. The staff was great and quick to respond. The room was adequate, however, the airconditioner was very noisy every time it would kick on, therefore, making it difficult to get good restful sleep. Also I don't know if the pool area had hours posted but one morning children were screaming at the pool area at 7:30 a.m. and again that same evening after 9:30 p.m. We were on vacation and had full days so wanted to be able to rest in the morning and evening. Didn't happen came back home sleep deprived.
August 18, 2013
Rated 4 out of 5 by Rjain66 Best Location near UCSD
I and my wife stayed in this hotel for total 6 days in two stretch. This is ideally located on the intersection of Gilman Dr and La Jolla Village Dr, which makes it very convenient who want to close to UCSD campus.
The hotel is more like a resort. Only two floors of construction and swimming pool, jacuzzi and Fitness facility in the centre courtyard.
Very nice and courteous staff taking great care of all the guests.
Rooms are fairly big size, having all the facility as per Sheraton standards.
I will definitely stay again when in La Jolla.
April 2, 2014