Rated 2 out of 5 by Lou58 Poor service
We checked in on a Thursday. The room was part of a suite, with a single door connecting the 2 rooms. We were using just 1 room. A very loud group checked into the ajoining room on Saturday. The hotel was unable to move me. Security came at 1115PM to talk to them, but still alot of noise. The came back to the room at 3AM, very loud and woke us up.
In addition, the room was not made up on Saturday. After being outside all day, I came back to an unmade up room at 615PM, unable to relax or change before dinner. I came back to the room after dinner to the loud people next door. Horrible experience.
March 3, 2014
Rated 2 out of 5 by Tom1371 Was not happy
Was not satisfied with the recent stay. Woke up Saturday morning to find there was no hot water in the room. Called to report this and was told it would be repaired in 15 minutes. Took almost 2 hours. Went to my meeting without a shower. Should have been offered a different room???
On Sunday, after housekeeping was completed, all the trash and laundry was left in the hallway until evening and I had to report it to the front desk to get it removed.
Broken beer bottle was left on the sidewalk for almost 24 hours on the side of the hotel.
Haven't stayed with your chain for sometime and was not impressed with the service...............you may contact me to discuss these issues..............
February 26, 2014
Rated 4 out of 5 by Smokie09 Great Stay....
I was very pleased with my stay here... I will stay here every time I'm in Atlantic City...
March 5, 2014
Rated 4 out of 5 by Carauctionguys Room cleaning staff
This place is nice BUT our room wasn't cleaned At 4:30 PM I found the girl cleaning rooms and asked her for some towels I was glad to get them atleast otherwise pretty good place
March 3, 2014
Rated 2 out of 5 by Beachbum24 Expected More
I have roomed with many of the popular chains across America and had always heard good things about Sheraton facilities. The facility in Atlantic City was very convenient to all of the major attractions, the rooms were keep clean and the restaurants located on the grounds served very tasty meals. However there were a few issues that I found disappointing...the beds, no mini fridge, unless you paid for one or booked a suite and having to pay for Wi-Fi while in your room. One would expect that with the reputation the Sheraton holds that the bed would not feel like your sleeping on a slab of stone! I felt every spring that mattress had for days after I left. The lack of a mini fridge and microwave was yet another disappointment. Finally the fact that you have to pay for Wi-Fi while in your room is completely absurd. It was only free if you were willing to go down to the lobby or sit on the 2nd floor near the extremely loud bar. I can honestly say that had it not been so convenient to the convention center I would have gone somewhere else for my stay. My over all review would be NEEDS IMPROVEMENT!
February 26, 2014
Rated 1 out of 5 by LivesInASuitcase Worst Sheraton Experience
I travel frequently for work, and I have to say that this is one of the worst Sheratons I've ever had the misfortune to stay at.
The room smelled of smoke covered up by cheap perfume. The telephone didn't work. The outlets in the bathroom didn't work. There was no wifi. The shower barely worked.
And the best part of all was that when I brought this all to the attention of the manager, he simply said "Sorry".
If I were Starwood, I would seriously consider removing the Sheraton name from this hotel. It's dragging down the brand.
June 11, 2012
Rated 3 out of 5 by Crales Hot Water
nothing worse than having to take a cold shower at 6am
Not sure how that happens but it is something this property needs to address
February 24, 2014
Rated 2 out of 5 by Jamie21 Close to the train but that is the only positive
First room the toilet didn't work. But had a nice view. Second room they said had a view, sure did, of the highway, and the shower made this god awful noise every time we turned it on. Beds are incredibly uncomfortable. Had to call security because the people on our floor were so loud for well over 30 minutes. Cab fares from hotel to Boardwalk are ridiculous. Breakfast from the 2nd floor cafe was disgusting andn over priced. We had them remove the buffet and left. When I went down to ask the front desk a question on our 2nd day the lady at the desk, who's name I couldn't pronounce "told me to hold on that she was busy." The other lady helped the person behind me. Pay a little more and stay on the Boardwalk.
February 19, 2012