Rated 2 out of 5 by cgrayso123 Sadly, a big letdown for a SPG property
I am business traveler on the road 4-5 days a week that stays in predominantly all SPG hotels. We booked this hotel for personal travel on points for a weekend in the city. Although the location is great, and I did enjoy the bartender his hotel is probably my worst SPG experience to date. Upon check in, the front desk staff told me "I had booked a handicapped accessible room" which is absolutely not true, but I asked her about changing rooms and potential suite night upgrades that both my boyfriend and I have on our accounts. She told me no, but that she could upgrade me to deluxe, and it had a GREAT SOHO view. This is quiet possible the smallest room I have EVER stayed in in NYC, and the view was terrible. No view is more like it. We could barely move around without stepping all over each other. We then walked down for dinner and I told a different staff member about this and she informed us that 1. accessible rooms might have been all they had and that the other girl was wrong in blatantly accusing me and 2. that she would notify mgmt. just to see if there was anything else as we were staying 4 nights. I never heard from mgmt. at all. Then upstairs in the lounge there was no fruit or oatmeal for breakfast, basically only unhealthy options like bagel and bread which I have never seen before at a lounge like that. Overall, as a Platinum and Ambassador status guest, I felt like we were treated terribly. As mentioned, I stay at properties all week and have wonderful service so I was very letdown by this incident. I will never use this property again for my business or personal travel.
November 4, 2014
Rated 2 out of 5 by jaz213 Cannot Guarantee Rate
When I booked my hotel, the rate was $233.00 per night. I decided to check rate on my way to hotel and saw that the same room was selling for $169. Working at various hotels over 8 years, I know that we would guarantee the lowest rate if the guest's asked so I didn't think it would be a problem. When I asked the gentleman who checked me in, he said no. I told him to please ask the front office manager who also said no. I was then told that if I called before I stepped into the hotel, I would have probably been given the lower rate. Additionally, the hotel hold music says that the hotel will match a competitor's rate by 10% less. They are willing to win your business by undercutting the competitor but won't guarantee their lowest rate especially if the guests asks? They said if I had called from outside the hotel, I would have likely received the lower rate but I choose to ask face to face? To the hotel, the $60 savings per night was more important to them than satisfying a customer that would likely come back and stay at the property again and again.
November 3, 2014
Rated 4 out of 5 by TheHill Great Weekend
Hotel is in a great location convenient to Tribeca, Soho, Village, and World Trade Center. The staff is truly outstanding, and helpful.
October 28, 2014
Rated 4 out of 5 by DY22 Weekend Stay
The hotel is very comfortable and conveniently located. Staff will go aboeve and beyond to meet your needs and desires.
October 27, 2014
Rated 5 out of 5 by AnnEtAl An execellent stay
In the heart of Soho, Little Italy, Chinatown, and Canal street, this is a place in New York for you if you want all of those above in literally outside your door. And yet, once you are inside, it's a completely environment: upscale, elegant, comfort, and the staff hospitality, especially the hotel concierge and club lounge attendants are off chart on their professionalism and attentiveness towards guests. Subways on all 3 lines, A, E, C are also just around the corner, a one-minute walk is another plus. Highly recommended.
October 16, 2014
Rated 5 out of 5 by hycheong85 Superbowl Weekend in New York!
The location of the hotel is perfect! My room was clean and my requests were handled with care and timely. I'd definitely come back to this place! Also, there is one of the best bars in New York nearby the hotel and I enjoyed navigating the neighborhood.
October 14, 2014
Rated 4 out of 5 by Peggy120 Great staff
We stayed here for a wedding. The staff was friendly, courteous and very accommodating. The wedding began at 3:00 and they let us into our room earlier than the normal check-in time. We appreciated their understanding and helpfulness. The room was small but immaculate and all we needed.
October 12, 2014
Rated 5 out of 5 by Eliza14 The rooms are compact but very functional. We especially liked the safe in the room.
The staff is very accommodating and friendly. We feel very safe in and around this hotel and there are great restaurants within walking distance. It is also great to have an in-house Starbucks! We have been coming back for four years!
October 8, 2014
Rated 3 out of 5 by sweetny very disappointed
It was my 2nd stay at Sheraton tribeca since I stayed 2 nights last summer. At that time I didn't make a reservation with my spg account though I was very satisfied with my stay so I recommanded the hotel to my friend. However, at this time, the sheet of the bed was dirty,staff's responsive was very late.(I waited about 30min at the room I first got)Finally they changed my room and it was not many different with the first one. I really wanted to find other place.. For this september trip I stayed 2 spg properties and other two group's hotels and definitely the Sheraton tribeca was the worst.I live in the city before and visit often but I'll never choose Sheraton tribeca again.
September 24, 2014
Rated 4 out of 5 by JBG724 NYC Deal
I have stayed in this hotel in the past, great service by front desk staff, great location and great price.
September 24, 2014
Rated 5 out of 5 by Yankees2 Excellent customer service
From the moment we arrived at the hotel, David opened the door of our taxi and the door to our wonderful weekend stay! He was more than courteous and helpful - he treated everyone like family! The hotel was nice and the rooms were extremely comfortable. The computer/printer in the lobby was convenient for printing our boarding passes for the next morning. The concierge had the shuttle service scheduled and waiting to take us to the airport. I will definitely stay here again! Thank you!
September 23, 2014
Rated 3 out of 5 by MichaelG77 Rooms are really small
I stayed at the 3d floor and the rooms were really really small. Although they were clean and modern
September 18, 2014
Rated 5 out of 5 by OzzieB Great Hotel,great location,great staff
Wonderful stay,so close to Soho,WTC etc but wonderfully private,really helpful staff
September 16, 2014
Rated 2 out of 5 by PM2005 Poor service and poor facility
The good: Member lounge is pretty good.
The bad: Hotel carpeting looks dated/old; usually only 1 person at service counter so SPG Platinum status still has to wait for non-SPG members (happened several times); rooms are relatively small and not particularly inviting. Key cards don't work that well (have to try several times in both my room door and also lounge door - others said the same). Elevators take a long time to arrive; seem to stop at every floor because not all elevators are in use at one time
September 12, 2014
Rated 1 out of 5 by GAnn Property needs new management!
The room was sufficient and clean, but a little dated and loud. A small group of individual staff tried extremely hard, but as a whole the service was horrible and finger pointing and conflicting excuses were made for problems.
- The club lounge was not open for breakfast. Staff in the lounge indicated a problem with the stove and staff in the lobby said the club staff just didn't arrive on time.
- After being out of the room for a full day, I arrived to find my room hadn't been serviced. Guest services assured me they would have it serviced immediately while I went to the gym. 90 min later I returned to an unserviced room. The cleaning staff was apologetic, but said they hadn't been told to service the room.
- When trying to check on a package delivery, guest services was just rude an unhelpful.
I hope to never have to stay at this property again.
September 11, 2014
Rated 5 out of 5 by Lys12 Amazing!
This beautiful property has it all. Perfect for bussines people, however I was on vacations with my toddler boy. That means that is a nice place to stay with your family too. He loved the hotel, the room, the staff and the trendy Club Lounge. We were happy and comfortable. Room was perfect for us, employees were attentive and always with great attitude and smile :)
I had my crib, my little fridge for his milk and I made the green choice too, wich is very important to save the planet.
September 10, 2014
Rated 5 out of 5 by HubTravelers Amazing customer service
What made our stay here this time so special was Monique. When checking us in, she learned that it was our anniversary, and she made our stay truly memorable. Although she wasn't able to upgrade our room, she did give us club access with its incredible rooftop view of much of Manhattan. And to cap it off, when we arrived back in our room after a day of theater, there was a plate of chocolate covered strawberries and a note from the hotel wishing us a happy anniversary. Amazing customer service!
September 6, 2014
Rated 5 out of 5 by HubTravelers They made my day
Great customer service, we arrived early and they had a room available for us. Mentioned it was our anniversary, when we got back to the room that night there was a special treat and a nice card waiting for us.
Very friendly staff all around, very clean property, well located for the area and close to many subway lines.
September 2, 2014
Rated 4 out of 5 by earthly Really Good Experience in NYC
This was a really good experience overall. I would definitely recommend this hotel to others. The value is tremendous here. The rooms are decently sized for a NYC hotel, the location is great, and the service at the restaurant was very good. I had a package sent here an the staff was very responsive in informing me that it had arrived. I would definitely recommend this hotel. Thank you very much. I will be back again soon!
August 30, 2014
Rated 5 out of 5 by JRDJ Extremely responsive front office staff
I want to thank the front office management for going above and beyond in arranging my stay
August 29, 2014
Rated 4 out of 5 by spa1984 good hotel located in a not very good
Our stay was very good. Room was clean. Only flaw on the structure was the system that controls the elevators, waiting also reached 5 minutes. The location was good in terms of logistics, but not in a nice area in terms of quality.
August 26, 2014
Rated 5 out of 5 by MWinNYC Solid Sheraton with remarkable staff
There are tons of hotel options in NYC, but we came back to the Sheraton Tribeca for a second visit. The staff here is extremely helpful and communicative. I reached out prior to my stay and Wilberto responded promptly and met all of our needs. We could not have asked for a more thoughtful experience with him and his staff. The hotel itself is clean, modern and in a great location. Just steps from Soho and Tribeca, with subway options just around the corner. Definitely one of our faves in the city.
August 21, 2014
Rated 5 out of 5 by DownWithSPG Great hotel for Manhattan
Great, new Sheraton. As SPG Platinum they upgraded me to a Club level room. The rooms are Manhattan-sized but big enough for a queen size bed. Great water pressure, hot water comes fast and the room was very quiet. I slept so well.
The Club Lounge:
The food is nonexistent, don't expect much. But they are well stocked with drinks and coffee and the outdoor patio is AMAZING. Why waste your time on a rooftop bar when you can chill out in peace and comfort in the Club Lounge. Don't forget to print out your boarding pass here!
The staff was very friendly, particularly the doormen. For once in New York I encountered a door man who didn't expect a tip for opening the door.
The location is excellent, very close to the subway and walking distance to much of SoHo and Little Italy.
August 21, 2014
Rated 4 out of 5 by robvon Perfect shopping location!
We couldn't check in until after 4:30! They made it right by crediting me Starpoints. The location to Soho shopping is the BEST! Club Level with outside balcony is very nice.
August 19, 2014
Rated 5 out of 5 by JSJS Super Staff, Super Location
If you are looking for an easy, convenient, well-located and cared-for experience in Manhattan, this is the place to be. Access to the fun places in and around Manhattan is ideal, both on foot (things are close) and by subway (many lines converge within a block of the hotel)
August 13, 2014
Rated 4 out of 5 by Businesstraveller29 Wonderful Staff
The staff were all fantastic!! Duane in the club lounge is exceptional and assisted me always with a smile on his face. I wish I remember the name of the young lady that checked me in because she was a real gem.
My only issue was with my shrimp taco meal, the shrimp were grilled black, literally and if it wasn't for dinning on the roof top deck at night I would not have attempted to bite into it. There wasn't enough sauce to mask it.
My room and bed was wonderful, very clean, large glass shower and the glass was spotless, just wonderful!
August 12, 2014
Rated 4 out of 5 by jmwco Sheraton Tribeca
Very nice and comfortable Sheraton in a good location.
August 12, 2014
Rated 4 out of 5 by tglove129 Great Hotel for a Guys Getaway!!!
Great hotel for a guys getaway!!! First time visiting NYC and loved the location. The hotel staff were very accommodating!!!
August 11, 2014
Rated 5 out of 5 by Geneva14 Great family stay
Great stay in Club rooms, we would stay again. Rooms are small (OK for New York) but our party enjoyed the hotel facilites such as the gym and the Club Lounge (amazing views).
August 11, 2014
Rated 4 out of 5 by Monicg1 Great time in Tribeca
I love staying here. The staff is great, and it is nice to be away from the huge hustle and bustle of Times Square. This hotel doesn't disappoint. The Club Level amenities are fantastic- the view! I love this location more than the Sheraton on 53rd, they are doing a great job!
August 10, 2014