Rated 2 out of 5 by PDXer Bad Experience at hotel
I stayed at the hotel for a week for a conference, and suffered through the following:
The Internet connectivity was non-existent for all attendees.
There wasn't enough room between the bed and the bathroom to get my wheelchair through in my "accessible" room.
The $25 dollar room service breakfast of bacon, eggs, and toast turned out to be $38 after delivery fee and tax.
The walls were thin, heard everything about the neighbors.
All of the elevators had at least one button light out.
The only thing that saved this from being a one star review was the cleanliness of the room and the hotel's location.
Bad experience, wouldn't return.
November 23, 2011
Rated 5 out of 5 by 25YearsOfBlissTrip A wonderful San Francisco hotel!
After much research and reading of reviews on many sites, my husband and I decided on Sheraton Fisherman's Wharf for our 25th Anniversary trip to San Francisco. I read a few negative comments from some travelers before booking my trip, but decided to go with the positive majority. Let me start by saying those that commented negatively are probably the type of people who could find fault at the White House. Some complained of bed comfort....but I love a soft, cozy bed and duvet, so we slept like babies each night! There was absolutely NO hidden fees or mislead information. The travel sites and the hotel direct site ALL stated there is a charge for in-room internet service and parking. We only rented a car for 1-day, from the Dollar on-site, and returned to the hotel well after closing time that night with no problems. From what I have read, a majority of the hotels in SF charge for parking anyway. For those that NEED internet service in their room, I would just suggest staying at another hotel or purchasing the daily internet service. There is AMPLE seating area available down at the wi-fi bar area if you need internet access. We were there for pleasure and saw no need to be in our rooms surfing the net. If you are there on business, there are plenty of options for you in the biz district. The location was most perfect for accessing Pier 39, Fisherman's Wharf, shopping and eating! We purchased a CityPass and there was a street car stop right out our door. Ghiradhelli Sq is just a short 5 quick blocks down the road where you can easily view the GG Bridge and famous cable car turn around. The concierge staff was second-to-none and was always more than willing to offer advice, directions or just a friendly hello. You will NOT regret your decision to stay here.
April 21, 2013
Rated 4 out of 5 by Pauline17 Clean & updated
We were very impressed by this hotel. It was our first time staying in a Sheraton. The hotel was clean with an updated style. The staff was very attentive.
The location is ideal for walking to many tourist attractions. I was expecting the room to be noisy from other reviews I've read, this was not the case. It is in a city, so we expected some noise, but it wasn't disruptive to our sleep.
July 21, 2014
Rated 1 out of 5 by VZ23 Family Trip: Spring Break 2013
You can't beat the location of this Hotel, it is centrally located to everything on the Wharf.
Unfortunately, all the nice renovations mean nothing if you are letting everyone off the street into the Hotel at night. Most of the time non-guests were sitting outside by the fire pits and inside the Lobby. No Security for the hotel rooms and the Food and Beverage Staff was extremely rude and unaccommodating, almost like they were making up things as they went along. As a SPG Gold Member I had higher expectations for this Hotel.
April 9, 2013
Rated 5 out of 5 by Ronald1 Staff
All of your staff were over the top , very helpful and very friendly
July 13, 2014
Rated 4 out of 5 by Rosco2014 Sheraton San Francisco
Rooms are very clean. The window opens to allow fresh air in. The staff are awesome and helped us make great restaurant selections. The coffee shop in the lobby is too expensive. The hotel is right off the main strip of the wharfs so expect lots of noise and activity late into the night. Overall, very good experience.
July 20, 2014
Rated 2 out of 5 by Shae2005 The Hotel was TERRIBLE.
Room 2232 maintenance was terrible. The toilet was leaking water and making noise. I had to call maintenance department more than once to repair it. The bathroom door would not lock. Had to call maintenance department more than once to repair it. The food service in the lobby was terrible. The wait was much to long. Needed more help serving customers. The breakfast sandwiches I ordered (3) were terrible. They were served cold and seemed old like they were laying around to long to serve.
June 20, 2012
Rated 1 out of 5 by PSp1 Big disappointment
This hotel is reasonably expensive, $300 per night. We have children so we had two interconnecting rooms. When we arrived to check-in, we were behind two different groups both who were complaining. Didn't bode well... The hotel itself is generally disappointing, although the gym is not bad. Service is between average to unfriendly, the 'express' service at the coffee shop is very slow - the staff actually stand and watch sandwiches being toasted rather than serve next in line. Biggest disappointment is the rooms. To be fair, one was ok, but the aircon is extremely noisy, the rooms themselves have no decent soundproofing, and the window blind was setup such that it couldn't block all light. We complained and were offered SPG points, which we declined, and eventually were given modest room rate reduction.
July 31, 2013
Rated 2 out of 5 by belekrom First room smelled awful
It's hard to come up with anything positive about this hotel. I needed a room in SF on short notice and now I know why this hotel still had availability. The ground floor room with views of the taxi stand area (the curtains did not fit flush, so there was always about a 2 inch gap allowing for oblique views into the room - not much privacy) was nearly $400/night with $50/night for parking. At least it didn't smell like something died in it like the first room I was offered. The pillows are fluffy, but thin - as soon as you put your head on them they compress to about 1 inch thick. The hotel is generally understaffed and multiple minor maintenance issues were evident walking around. Avoid this hotel if you have any alternatives.
May 22, 2014
Rated 1 out of 5 by Sarabella Newly painted motel
This hotel certainly should not have been a Category 5 hotel, when compare with other SPG hotels in San FRancisco downtown. The room was small, no refrigerator, bathroom was small without a countertop, there was no shower door, etc. I would call this a "newly painted motel". Even exiting the self parking garage was a pain, for I had to get a stamp from the valet office and must exit within 15 min. I should have stayed in any of the other SPG hotels in downtown San Francisco.
April 2, 2013
Rated 4 out of 5 by Furlyman2014 San Fran with the Fam!
To be honest, I was a little skeptical staying here after reading some of the reviews. I really wanted the Fisherman's wharf experience with my family. Upon arrival, we were greeted by the front desk staff with a smile :) The other thing that liked was that the front desk actually gave me a choice of 3 rooms that were available. The hotel room and bathroom are on the smaller side, but we were gone most of the day and when your in a major city, these are things to expect, unless you pay for a suite. Overall, the room was fine and did what it needed to do. The pool was great for the kids when there was a break in the action. Buffet breakfast was on the pricier side (more like outrageous - $80/family of 4) for what I would pay for a breakfast, but the other option in the lobby was just fine - coffee, pastries, cereal, yogurt, etc. What we really liked was the close proximity to the wharf and all that it has to offer. The cable cars station was just as close - 2 blocks! Overall, we enjoyed our stay and recommend for future use. Just know you're in a major city - there will be noise and the rooms are on the small side.
July 21, 2014
Rated 2 out of 5 by SPGMEMBER20120624 No recommend Sheraton @ Fisherman's Wharf
This is the worst Sheraton I have ever stayed, the followings are pretty objective facts:
1. No refrigerator in the room...unbelievable
2. No kettle in the room, so I went down to bar at the lobby to ask for a cup of hot water, the staff even charged me " 55 cent " for that, what !!I It's so ridiculous,,,,
I am the SPG platinum member...but I felt nothing about respect and good quality of service but the unreasonable charge with disappointment.
June 24, 2012
Rated 3 out of 5 by Julia559 Suite Stay
Reserved suite as there were three adults. Room was decent but not extraordinary. Lay out awkward as bathroom access was only through separated bedroom. 3rd person had to knock on door and clear entry through bedroom in middle of night to use facilities. Staff was wonderful, friendly, and quick to help. Location is half block from wharf. Nice pool.
July 18, 2014
Rated 5 out of 5 by arizonagirl2012 Great price, great location
Booked this hotel at the last minute for our trip to San Francisco. Wonderful location, close to Fisherman's Wharf. Great and helpful staff. We came into town, running a little late for the baseball game, doorman assisted us with getting us car and driver to take us and pick us up from the game. Our bags were taken to our room, car was checked into valet and we were whisked by our driver to the game without incident. Very nice rooms and views.
July 11, 2012
Rated 1 out of 5 by Spike1115 Best quality is location
We loved the location of this hotel. Service, though, was less than perfect. When we got to the room, there was no information about services, TV channels available, or anything. The document with that information curiously showed up in our room on the third full day we were there, when the info was too late to be of use. The view from our room could have been better as well as there were loud noises coming in the window one early morning. We were not very happy with our stay at this hotel and don't plan to be back..
May 24, 2014
Rated 1 out of 5 by ShelleyB huge financial burden
When I made my original reservation (after calling many other hotels), I expressed to the rep on the phone that my MAIN goal in finding a hotel near the warf was getting my 8 little Girl Scouts breakfast as part of my room rate. I shared that we had 8 girls spread between our 3 rooms plus 1 adult in each room. (a total of 11 people). We had a very busy agenda and this was crucial to not only our troop budgeting but our timing of our 3 night/4 day stay in SF. When we went down stairs to get our breakfast on our first morning (Friday), I was told that I only got 2 breakfasts per room (6 total) and that I would need buy the additional 5 breakfasts for my girl scouts. This was unexpected and my heart sank, as my 11 year old girls earned every penny of this trip; fundraised and worked really hard for two years, paid for their own flight, hotel and meals and budgeted their trip from start to finish. I did not have enough money personally to pay for 15 breakfasts to sustain us for the rest of the weekend and I was let down that my expectations were not met. The manager that I spoke with told me "she'd listen to the recorded phone call I had" - (insinuating that I was lying!!!???) I told her to listen to it and that she could hear that I was certainly telling the truth!! And asked me to read the fine print of my email confirmation which clearly says 2 breakfasts per room. I expressed to her that I had confidence in my conversation with the rep who clearly understood my needs and said they would be met with my increased rate to accommodate breakfasts for my girl scouts along with my AAA card. The manager told me that as a courtesy, she'd comp my 5 meals for that day but that she couldn't help me with the other days and that I was basically on my own. My heart sank. All she could offer me was to possibly reduce my room rate to the "non-breakfast rate" for my 2nd and 3rd nights. She told me she'd look into the rate and call me back that day....that call never happened. She didn't call me on Friday or Saturday or Sunday. I didn't see what my room rate was until I checked out on Sunday. Over promised and under-delivered... I figured this room rate (if it happened) would help put money back into my Girl Scout bank account so I could feed these girls for the weekend. However, my card continued to decline; as it takes 48+ hours to reflect any credits. Because of this, I had to pull money out of my personal account to buy 22 breakfasts for the duration of the weekend (money I didn't have readily available). Additionally, the first night we arrived, after we checked in, I went to buy my girls an ice cream down the street for $19. My card was declined. I later found out that this was because $198 x 3 was 'held' by your hotel on my credit card. This was nearly $600 of my girls' money that was in my troop bank account. This money was carefully budgeted to pay for my girl scouts' 6 meals per day - Lunch and Dinner on Friday, Saturday and Sunday. When I called and spoke to your hotel manager to please lift this security deposit and explained my situation. (I had to call three times b/c my call was not being returned)...this was 11:30 at night. Finally they told me they would lift it and would call the bank immediately. But my card continued to embarassingly decline all weekend. Upon check out, the clerk told me that the request never went in but that even if it had, it would take at least 48 hours to show on my account. So... not only did I have to buy 22 breakfasts, I also had to buy 66 additional meals - 33 lunches and 33 dinners Friday - Sunday. Unreal!!!! I can't even explain to you what a HUGE financial hardship this experience put on my personal family. I am NOT made of money, and I live a modest life. I had to borrow money, move money, use different cards, pull out cash, it was a complete nightmare. However, I wanted to ensure that my girl scouts had the trip of a life time. They dreamt about this trip, earned it themselves and thank God they had no idea the stresses I went through JUST to feed them. I had to juggle money left and right between MY family members just to make all of this happen for my Girl Scouts. It was embarrassing and very unfortunate. It is now Monday evening and my bank account is still in the negative. Now my own family is suffering... My ONLY positive experience was the wonderful service by the manager/server in the breakfast area on Friday morning. He was so kind, warm, generous, smiling and accommodating. It is unfortunate that his over the top service will go unwarranted for the HUGE embarrassing and stressful financial burden that your hotel caused me for the weekend.
May 5, 2014
Rated 5 out of 5 by sushilmakhija Excellent location, easy access to Fisherman's Wharf & Pier 39
The room was cozy & nice. Outdoor area is impressive & you can chill out by the fire side with drinks.
April 6, 2014
Rated 5 out of 5 by Jcastorena113 Amazing Vacation
The room was amazing! Clean, comfortable, and exceeded my expectations. The hotel is right in between Fisherman's Warf and Ghirardelli square and was an easy walk to Pier 39 as well. I would definitely stay at this hotel on my next San Francisco visit.
March 16, 2014
Rated 5 out of 5 by MaryBob Great Stay
We had a Great Stay!!! Just wish it was longer!! The Hotel is in a perfect location. A block from Fishermans Wharf. We celebrated my husbands 60th birthday and the front desk sent us a complimentary bottle of Champagne!!!! I just wish I could remember her name :(. The hotel is always very clean and always meets and surpasses our expectations. Thank-you so much for a Wonderful stay!!...Mary
April 29, 2013
Rated 1 out of 5 by Disappointed Expected more from a Sheraton
We checked in late and lobby was empty. Had to call out to get someone to help us. No one offered to help with bags. People were not friendly or helpful. Parking was expensive on site. Breakfast buffet was terrible. Room was not clean. Housekeepers didn't speak English. I went back to my room because I wasn't feeling well and all the housekeeper could say was '10 minutes" I suppose she meant she would be done in 10 minutes. I couldn't get her to understand that I just wanted her to leave so I could lie down. Another time I returned to get a jacket and the housekeeper was sitting on the bed doing nothing. She then insisted I give her my key to check and make sure it was my room. All she could say was "for safety". This was after she let me rifle through my luggage for my jacket. People need to speak English a little better. I've traveled to foreign countries where better English is spoken. It was annoying.
May 27, 2013
Rated 5 out of 5 by xpressx Excellent service
The staff is really helpful. Teh rooms are comfortable, clean. The food is also good.
April 2, 2014
Rated 1 out of 5 by julieprsn Beds are uncomfortable!!!!
My husband and I stayed at this hotel for 5 nights. The parking attendants were rude to us and did not do their jobs, being unavailable half of the time. We had to wait over twenty minutes to pay for our ticket and when we got into the parking lot, our ticket was not validated.
Our beds had broken down mattresses on them. Nice sheets, but mattress were extremely uncomfortable!
February 28, 2013
Rated 5 out of 5 by Agg54280 This Hotel was very convenient
The Hotels location was great! A lot of attractions were in walking distance and the staff was great! Bellman, Abdur, was very friendly as was able to help us out my providing great attractions to visit. He was a plus from the hotel.
Hotel was very nice, clean and comfortable! MY only complain was how small the closet, bathroom and vanity area was! i was really shocked
March 26, 2013
Rated 5 out of 5 by Stacerich Location is awesome
We were quite pleased with all aspects of this hotel. It is just a block off the bay. It is close to everything you want to walk to. The hotel was wonderful. Not real good views out the window. But rooms were great and staff was helpful. I would stay here anytime. Only Downfall. $50 to park for the night that was were not told about.
January 14, 2014
Rated 5 out of 5 by Carol12345 Great for sightseeing
The hotel is located right in the heart of Fisherman's Warf so it is great for travelers looking to see some of SF's main attractions. It is also located just blocks away from several rental car facilities making travel around the city very convenient.
February 17, 2014
Rated 1 out of 5 by tnicole Unsatisfied
I was very unhappy with the room when we checked in, not only did it smell like a dirty sock, but the bathroom door was broken and the shower was dirty. Our blankets had not been washed for at least a week and put out an odor in the entire room. We also could hear traffic and people yelling outside our room and the hotel building.
January 14, 2013
Rated 3 out of 5 by Morgan2 Great Location
If you are a tourist, perfect location...walking distance to many destinations. The rooms shown online are not exactly what you get upon arrival. Each room needs a comfortable easy chair..we really missed that. The colors in the hotel are very bright and interesting and the front desk was friendly and energetic.
March 7, 2012
Rated 4 out of 5 by gdad Noise level from floor above
The walls are thin and all we could hear were the room above us. It seemed as if they were stomping, but I know it was just normal walking. Having kids and being up at midnight isn't ideal having extra noises. I will definitely always ask for the top floor as we could not get any sleep because of that.
April 7, 2013
Rated 5 out of 5 by EmryDby Concierge Service
The Concierge service was exceptional. Jhay Jhay and Jennifer were great searching out and offering recommendations for dinner, entertainment, etc. They offered discount coupons and made reservations for us during our 3 day visit.
December 16, 2013
Rated 2 out of 5 by R021 Below Expectations
This is a big place! Our room, sloped ceiling and all, reminded me of my college dorm days. Nothing memorable, nor comforting. The bathroom and sink area accommodate one person at a time. Don't expect a real glass, it's only plastic at this Sheraton! Not one piece of literature in the room to inform guests about Fisherman's Wharf, nor any other San Francisco points of interest. Way too many SPG points for bare bones!
May 27, 2014