Sheraton New Orleans Hotel

  • 500 Canal Street
  • New Orleans,
  • Louisiana
  • 70130
  • USA
  • Landkarte

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Rated 3.8 out of 5 by 708 reviewers.
Rated 5 out of 5 by Very nice property Shower leaked (Rm. 1518) Could use some shelves in bathroom for cosmetics etc. $40 for a sandwich lunch was a bit much. Staff excellent, especially the Tour/Information staff. July 29, 2014
Rated 2 out of 5 by Needs improvement I stayed at this hotel for a conference and was not impressed. My priority concern was the vagrants allowed in the lobby with no security to prevent them from harassing guests. Staff was not helpful or friendly in conference or at concierge. I asked if there was cheaper public parking (as charging $43 a day should be a crime) and all the concierge said was I think so you just need to drive around. There was a roach on the food table during the conference, ice machine room extremely loud, rooms need better sound proofing, being woken at 5am from laundry is unacceptable. Only positive is location, centrally located. October 3, 2013
Rated 5 out of 5 by Best bed and pillows. The staff was warm and always nice. Every morning I woke up refreshed after a great night sleep on the great beds. July 29, 2014
Rated 3 out of 5 by Very Rute Staffs At The Concierge Desk The African America staff member in the concierge was very rude and lack of respect to the customer. This is especially true to a preferred SPG manager. I have stayed in many SPG hotels around the world and I have never experience such a lack of respect to customer. She should be trained to how to handle customers. September 1, 2014
Rated 5 out of 5 by Service beyond expectations We stayed at the Sheraton New Orleans for marathon weekend. On the day of departure enroute to the airport, my daughters realized they forgot their passports in the room safe. Security couriered the passports overnight to us in Canada. A big sigh of relief. Thank you. February 4, 2014
Rated 4 out of 5 by Excellent hotel with a few small exceptions This was a VERY enjoyable experience with a few exceptions. The room was very nice and clean and the bed/pillows very comfortable. I really appreciate the 'green' effort in which we do not have to have our linens changed, etc, and we even get bonus 'money' to use if we chose to go green! We did have a problem two different nights with the room getting VERY hot which interrupted our sleep and we had to call maintenance both times. We were also very disappointed that the internet was not included in our rate. We missed not having a program guide and floundered around on the TV trying to find programs we are used to watching. Finally, the food in the hotel resturant was very tasty but way too expensive (especially the breakfast buffet). All that being said, the staff were unbelievably nice and polite - always a pleasure even when we called to complain about the a/c. The facility was beautiful and welcoming and clean! We will definitely stay again but hope that the a/c, the internet fees, and the a/c issues will be corrected! September 2, 2014
Rated 1 out of 5 by Watch your Credit Card! The hotel will charge you for valet parking at $42.56 a day regardless of whether you have a vehicle or not! Beware and keep a close eye on your statements! Room was not cleaned the entire 3 night stay. Lobby bathrooms were left attended for hours upon entering. January 3, 2014
Rated 1 out of 5 by Bad Experience My reservation check out date was change from the discussion I had on the phone with the agent. When I called to extend my check out date I was not unable too. Staff was very generic in their response and did not care if my issue was taken care of. Several other members of the group I was with had the same experienced. I think was very unprofessional and will not recommend this property to anyone who visits the New Orleans area. July 14, 2014
Rated 4 out of 5 by Surprisingly comfortable We have never stayed at the Sheraton property before and we were surprisingly pleased. The lobby area I had a nice ambience. The room was comfortable and the view was fantastic. Angelle H., checked us in and was very informative with the answers to our questions. I would only say during large events, all the staff needs to be helpful. The bar area was a little non responsive. We really enjoyed the Light refreshments in the lobby. We would definitely stay here again! July 8, 2014
Rated 4 out of 5 by Great location- Great choice! We loved the hotel. Great location to the Quarter and the Riverfront. Our room was on the 45th floor facing the river. My husband and I have 2 teenage boys so we upgraded to a suite upon arrival. The suite looked exactly as pictured on the hotel web-site. The king bed was very comfy and pull out-couch was better than expected. The suite is one huge room with a large partition in the middle with t.v.s on both sides. There is a "wet-bar" area with sink and refrigerator. Ask for an end room on a higher floor facing the river. We requested extra towels everyday and they were delivered within 10 minutes. Only complaint on the room was the water-pressure in the bathroom. We were club level which included breakfast, early evening snacks and wi-fi. The downside of the club amenities is that you can fill up at breakfast and later with afternoon appetizers that you may not want to go out to one of the great restaurants nearby. The upside is everyone could stop in when they were hungry - club access is 24 hours which includes coffee, tea and soft drinks anytime you want them. The gym was great, lots of equipment. Pool was closed for most of our stay - we did chose the hotel in part for the pool so the boys could cool off so that was a small negative. One suggestion to the hotel for future room improvements would be to add pull out partitions to the end of the room divider. This would enable someone to get dressed in one half of the suite while the kids were in the other half of the suite. September 4, 2014
Rated 5 out of 5 by Great location We went to New Orleans and stayed at the Sheraton for our anniversary. The Sheraton is in a great location, very close to the French Quarter, the River, the French Market, Jackson Square, etc. It is in a great location as it is away from the noise of the French Quarter yet minutes away on foot to all tourist attractions. We were lucky enough to get a suite and to have access to the Club Lounge. The suite was beautiful and we had a great view. As at all Sheraton's the bed was very comfortable and the room had couches, chairs, 2 TVs, small kitchen, etc. The staff at the Club Lounge was very friendly and very nice and the food at breakfast and snack time was really great. We ate breakfast there every day and enjoyed the company of the other guests as well as the staff. We had an issue with the fridge in our suite and in minutes, a new fridge was installed - very accommodating. We'd read about the elevator system in advance so different from others, we thought it was great. Perhaps the front desk could warn guests before they go to the elevators for those who do not read up on that feature in advance. Although we are not likely to visit New Orleans again, if we did we would definitely stay at the Sheraton again. October 6, 2013
Rated 5 out of 5 by The staff went above and beyond The staff was amazing. I had several boxes mailed to the hotel for the conference I was attending and they kept track of them and delivered them to my room. Then offered to take them to the conference that was at another location. They also mailed back the boxes I needed returned after my stay!!! The room was clean and comfortable and conveniently located within walking distance of the French Quarter and the trolley was right out front for other attractions. And most importantly, I have to know what brand that mattress was!! I have never slept so well at a hotel. May 19, 2014
Rated 2 out of 5 by the tour giudes ?? the tour guide desk had no clue on what they were going , they all should be replaced (I am a part time travel agent ) the could not give me direction on how to use cable cars out side on canal st.?? July 18, 2014
Rated 5 out of 5 by Home away from Home I work in New Orleans, so I spend more time here than my own apartment :) I had to stay at another hotel last week because Sheraton was booked and I then realized how much I appreciate Sheraton NOLA. They know how to make you feel at home and always treat you professionally and respectfully. The gym is nice and spacious. The club lounge has delicious apps and a great view. The rooms are clean and comfy. The staff is attentive and responsive. Haven't checked the pool out yet, but people seem to like it. The location is wonderful, you can walk to most places from here or take a short cab ride. Get a high floor if you can because the views are great city or riverside - doesn't matter. I feel at home. December 2, 2013
Rated 4 out of 5 by Just the little things I stayed at the Sheraton for a wedding weekend, and had no major problems. For the Sheraton name and the cost of the room, I had higher expectations. A mini-bar is certainly not necessary, but a small fridge is the norm and was not available without ordering it and paying a fee. My key deactivated 3 times: the first time, they sent someone up to let me in, but I had to go down to the desk and get another key (during the wedding reception!), the second and third times I went to the desk and was nonchalantly told "this should work." In total, I spent a good portion of the afternoon and evening of a lovely wedding reception dealing with room access. There also seemed to be a shortage of valet/bellmen. Again, not a necessity, but with costly valet parking, I certainly had higher expectations. June 16, 2014
Rated 1 out of 5 worst stay ever I was at this hotel for a very large convention from 7/11-7/19. From the short staffing, to the middle of the night construction, this stay was abysmal. It seemed that management forgot to tell the staff that there would be many large conventions/conferences scheduled this summer. In the first 2 nights, contruction began at midnight & ran until 2:30 am, with drilling & hammering. Why anyone would schedule middle of the night construction is beyond me. After complaining on the 2d day, i did receive a couple credits on my bill, but was refused the ability to speak with hotel management. Further construction was scheduled during the day, but it was too late at that point to make those guests who were awakened happy. Had there been another option for alternate hotel space, i would have left immediately. Food was average at best, and significantly overpriced. The hotel staff on duty was wonderful but clearly overworked. Housekeeping seldom had rooms cleaned before late afternoon. Wait staff was pleasant, but not particularly attentive, due to having too few people working at any one time. It took 2 hours to get a sandwich in the Pelican Lounge. It regularly took about 20 minutes to get seated in the very empty Roux Cafe for both breakfasts & lunches. Given that there were several large conferences and conventions at this hotel throughout the week, I expected some dealys but this was completely ridiculous. July 21, 2014
Rated 5 out of 5 by Very nice hotel Updated, clean, courteous staff. We enjoyed our stay at the Sheraton Canal Street hotel. Would recommend it. The only drawback is the very pricey valet service, but good employees. August 29, 2014
Rated 3 out of 5 by The front door staff was outstanding the front door staff was outstanding, I wish I could say the same for the desk clerks, I witnessed an overall change in service after the Essence Fest. I stayed an extra day and was treated as I expected from a Sheraton property, I can not say the same for the first four days. July 9, 2014
Rated 2 out of 5 by Very Loud This hotel was wonderful for the location of surrounding attractions, the conference was set up great and the ability to access the room with the plethora of elevators is great. The walls are very thin, the doors slam very hard, and the constant running water in the bathroom leaves one somewhat sleep deprived. The valet parking is somewhat objectionable. I enjoyed New Orleans, however, I would look at possible alternatives when booking a room in the future. June 18, 2014
Rated 4 out of 5 by Room 4406 Shower ran scalding hot for some 2 or 3 minutes sometimes after getting temperature and you would have to turn way down to have comfortable set temperature. Need to make Sheraton green bucks valid for gift shop!!!! August 28, 2014
Rated 5 out of 5 by Celebrated My 50th here! My wife and I stayed here for my 50th Birthday. We had a wonderful time at the Hotel (we stayed on the Club Lounge floor). The hotel exceeded our expectations. Thank you for making my birthday so special and creating wonderful memories for my wife and I. August 27, 2014
Rated 5 out of 5 by This Hotel has great features This hotel not only has great features but it also had and easy and pleasurable check in process. All the staff was very professional and friendly. The atmosphere was very elegant and warm. Most important is that the entire hotel was well maintained and very clean, inside and out. Rooms were very clean and comfortable. I would recommend this hotel to everyone I can. June 29, 2014
Rated 4 out of 5 by LOCATION-LOCATION-LOCATION LOCATION is excellent, in walking distance to everything good in New Orleans. The staff was very helpful and pleasant. I would have prefered fridge and/or microwave in the rooms, but the rooms were very updated and comfy. July 8, 2014
Rated 5 out of 5 by Perfect location The hotel's location allows for the ability to walk to many places of interest and is just a couple blocks from Bourbon Street. In addition, the street car is just a block from the hotel. My only disappointment was the high cost of parking and a small frig for an additional fee, no microwave and none available. I am accustomed to the Sheraton having these amenities as standard items in the room. Staff was superior, they went out of their way to meet and exceed expectations. We had a great time, great location. May 26, 2014
Rated 5 out of 5 by Great location Stood on Club floor. Room had fabulous river view. Amenities, continental breakfast and appetizers on club floor were outstanding. We had a problem with shower shutting off and electricity going out, manager was accommodating . Would definitely stay here again. August 26, 2014
Rated 5 out of 5 by Another Outstanding Stay We really enjoy staying here whenever we visit New Orleans. This time we had an opportunity to use the fitness center and were very impressed with the size and quality of the space, especially as the outdoor pool is nearby. We took a taxi from the airport as there is no need for a rental car if you stay here since this hotel is right in the middle of everything. Thanks again to the staff for their help and support during our stay. August 22, 2014
Rated 5 out of 5 by FANTASTIC HOTEL THIS HOTEL IS IN A GREAT LOCATION. THE LOBBY BAR AREA IS NICE AND FUN. OUR ROOM WAS ON THE 45TH FLOOR WITH A GREAT VIEW OF THE CITY. VERY CLEAN AND THE STAFF WAS GREAT. I WOULD RECOMMEND THIS HOTEL ON YOUR NEXT STAY IN NEW ORLEANS. WE WILL BE BACK! August 26, 2014
Rated 5 out of 5 by Very Nice Stay The staff were friendly and helpful. They made the staf memorable. Asking for a nickname when you do not provide imiediate feedback about it already being used is a waste of my time... October 31, 2013
Rated 5 out of 5 by The hotel has the best beds and the best elevator service. You wait about 30 seconds it's amazing. We had a wonderful experience at this hotel. The staff was the best part. They were very helpful this was our first time in New Orleans and we needed a lot of help on were to go. I highly recommend this hotel. It's close to everything, and if it's not you can ride the street cars they run right out side of the hotel on Canal street. We want to go back already. We had a very comfortable stay, the associates made you feel at home. August 21, 2014
Rated 4 out of 5 by Soon to be nice The hotel has been undergoing renovations. The only down fall is the pool is small and they are still currently doing renovation and during the day there was a lot of jack hammering going on. I am confident once the remodel is complete it will be all good August 25, 2014
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