Rated 3 out of 5 by PTKLENK Good accommodations, but some issues . . .
Room was ready on time; it was clean and comfortable. I realize there is virtually no parking available in Portsmouth, but since the facility owns property with a basement garage, then why is there an additional charge of $21.00 per night?
In the ratings above I gave an average rating to quality of sleep and it was not related to the bed. The problem was that there was a girls' soccer tournament and many of the "young ladies" were situated on our floor. There is a so-called "quiet time" after 10 PM. This group did not adhere to this requirement; they were slamming doors and running through the corridors at midnight. On the second night, there was a fire alarm at 10:00 PM which forced everyone to the streets. It is my understanding that the soccer girls where not involved in this incident. I now question why I paid over $400 (two nights) for average to good ratings?
Finally, there was much debris left in the common areas and the Starbucks coffee machine was not operational all of the time.
March 23, 2015
Rated 5 out of 5 by Barben Exceptional Staff, Service & Food
This hotel goes above and beyond in making their customers have a pleasant time. Micah is exceptional at managing. Always helpful. The front desk staff, the maids, the parking lot attendants (especially Travis who goes above and beyond helping customers with their cars) all do an outstanding job in making your stay at this Sheraton as perfect as possible. I cannot say enough about this hotel and all of its staff. I am coming back again for my 3rd time because of the staff, the restaurant, etc. I don't think I will ever be disappointed in their service. They are all exceptional employees.
February 24, 2015
Rated 5 out of 5 by Kp1234 This hotel was very accommodating
I came to the Sheraton for my sister baby shower . The weather was bad and they told us if need be they would find rooms for us for an extra day , they also offered us a later checkout . They offer valet parking and the staff that ran it were very friendly and great ! The food was great also ate at the resturaunt . Rooms were clean and comfy . The shower room was nice as well . Would definitely recommend . Great staff!!
February 15, 2015
Rated 5 out of 5 by HB88 Excellent stay
Excellent and warm stay in the midst of February 2015. Also had a wonderful dinner in hotel restaurant.
February 9, 2015
Rated 2 out of 5 by Bsam My recent stay
I stayed here once a couple of years ago and the staff was great and the room was better than I expected. Having to be in the area again a couple of years later for another function I figured I would stay here again given how my last stay was.
I'm a bit put off with the staff this time. They allowed my colleague to check in on my behalf but when I approached the front desk there's was no recognition I had been an SPG member or welcome back. Just you're already checked in. Your room number is xxx.
The room was nice but I feel like it could use some updating. Housekeeping charged me for a smoking fee when no one smoked in the room. They also decided to charge my colleagues CC even though mine was on file and they charged her twice for the room. Together there was over $800 in charges pending with the banks which are still being disputed.
When attending the breakfast the next morning it was like leftovers sitting around for hrs. Not very appetizing......
I had a good first impression but after this experience. I'm question if I will stay here again.
December 22, 2014
Rated 5 out of 5 by PeterVIP Sheraton Portsmouth before Christmas
Highest ratings for our family's stay. No, it isn't a St Regis, but it was a perfect weekend for our family. The staff makes it so outstanding.
December 21, 2014
Rated 5 out of 5 by BRS8 Wonderful Weekend
We recently spent a long weekend at the Portsmouth Sheraton with our grown children and spouses. The rooms were great, the service was great and the restaurant was delicious with great service. Perfect spot to walk the streets of Portsmouth from and leave the car behind.
December 9, 2014
Rated 5 out of 5 by guissippi The staff was EXCELLENT
We had a great stay, and Christina @ the front desk was helpful beyond our greatest expetations and even remembered us from a frevious visit.
Frank the valet was also very helpful.
Decor is a bit "tired' and could use a little sprucing up.
All in all - we LOVE Porstmouth.
November 30, 2014
Rated 4 out of 5 by LL19 Good Conference Hotel
good experience with a professional conference
November 24, 2014
Rated 5 out of 5 by Eileen7 we enjoyed our stay!
We were there for the weekend with our Kiwanis group, the only thing that I would improve was the pool was cold! Other than that the staff was fantastic and helpful, and the food we had was great.
November 24, 2014
Rated 4 out of 5 by holly462 holly
Thought the location was great, everyone was very friendly, and helpful, smiles from everyone, I truly appreciate that.
November 12, 2014
Rated 5 out of 5 by JourneysMother Jersey Girls Enjoyable Journey
My daughter and I took the long road trip up from New Jersey together and booked using our Star Points. We loved it! The staff was friendly and accommodating, the room was clean- just right for a 1 night stay in the lovely town of PortsMouth! The club floor was very good and so were our complimentary breakfast and the hors d'oeuvres were delicious and always avail!
November 9, 2014
Rated 5 out of 5 by Jeannie32 The staff was really helpful, kind and friendly..
We loved this hotel....it was nicely situated in the heart of Downtown Portsmouth. It was great to be able to walk to everything. The folks at the hotel were very friendly and great at giving us directions to get everywhere. We plan to go every year as we love gong to concerts at the Portsmouth Music Hall. Great place and a great city. Thank you all.
November 7, 2014
Rated 5 out of 5 by Debmnh experience
Micah Craft is wonderful. He goes out of his way to make our stay special! The staff at the desk and the valet people all made our experience the best it could be. Even our housekeeping gal went out of her way for us. It was the new chef, Adam, who we changed our mom's birthday plans to dine with him because of his food! We had originally planned to go downtown, but remembered how good our last meal had been.
November 3, 2014
Rated 5 out of 5 by vtmom2 thoughtful updates
Love the recent remodel in the guest rooms. It was lovely before, but this was the first hotel room I've stayed in that actually had sufficient outlets in logical places - several on the edge of the desk and more on the side of the bedside lamp. Why don't all hotels do this? Front desk folks were charming and helpful. Food for our meeting was fresh and tasty.
October 26, 2014
Rated 2 out of 5 by Liberty1 Room 437
Room dated; carpet filthy
October 23, 2014
Rated 1 out of 5 by cancun Worst hotel.
The front desk employee was very polite and courtious. That is where it ended. When I entered my #370, I went to turn on the light switch and was left in the dark. I then tried another switch, same thing. It wasn't until I blindly groped along in the room to find a table lamp. I checked in at 9 PM. When I went into the bathroom I was taken back by the filthy condition of that room. Mucus splatter on the was and inside on the shower curtain. At 200.00 plus per night this is unacceptable. Last time I ever stay at a Sheraton.
October 23, 2014
Rated 5 out of 5 by Leah21 Great Customer Service and Good Food
My husband and I had a 2 day stay to enjoy the Portsmouth Area. From check in to check out the staff was so friendly and helpful. The room was clean and inviting. We really enjoyed the delicious seafood dinner in the tavern. We liked that we could order appetizers at the bar- the flatbread pesto was yummy. The Sheraton will be our go to place when visiting Portsmouth.
October 20, 2014
Rated 5 out of 5 by N5YUSA A Great Getaway
Portsmouth continues to have a Great Staff and its location is perfect for those little Getaways as well as conducting business.
October 18, 2014
Rated 2 out of 5 by CJ82214 Dissapointing Hotel
We had reserved a room at a special rate to be on the Club level. Arrived at 2pm and was told the level is sold out. How is an entire floor sold out by mid afternoon on a Friday. TVs in the gym didn't work and satellite TV in room cut out all weekend. Food service around the hotel was very mixed. For the price we paid for the room, we would not return.
October 13, 2014
Rated 1 out of 5 by Denisedro Disappointing
We were in town for a wedding. First we check in and our rate is $50 dollars more a night than the rest of our family. The Manager would not budge and insisted he could not do anything. Seriously not even a little bit. They put us on the fourth floor with dogs and hadn’t even told us. Anytime there was a knock on a door all dogs were a barking even at 12:30 at night. The room was awful, the floors were filthy, and the shower trickled and was warm not hot. We had a king poster bed with the POST right in front of the TV. When we checked out we told them of our disappointment, they said sorry that’s it. Never ever going back here again!
October 13, 2014
Rated 1 out of 5 by Ari1212 bad hotel choice
I made a 2 day reservation to the Sheraton in Portsmouth NH.
At 4am I learned that there is a factory right across the hotel that recycle Metal and scrape metal and they have bulldozers and tractors working.
And that makes a loud noise. And from 5am there was such a loud noise that we couldn't sleep. So we had 2 days with out sleep. And when we asked for the general manager. I was told that there is a new manager on site and they are not sure the name. So we got to speak to a assistant manager with the name of "Alexander Carr" and she told me that she gets this complains all the time and there is nothing she can and will do for me. And when I asked for a 2 hour extension so we can get some rest. She was extremely rude to me and refused.
I am attaching some pictures taken from my room. So you see for yourself what is going on here
October 11, 2014
Rated 4 out of 5 by Maria0505 Comfy Room and Valet boys were gentlemen!
Very comfortable and nice room, BUT a bit crowded between 2nd bed by window and chair. Lots of room there - but not a lot of room to walk past chair when someone is sitting in it. Wasn't able to use add this stay to my SPG points, as I shared a room and we used my girlfriend's credit card. That was a disappointment. Wonderful Valet boys - every one of them - especially Brian!!!
October 6, 2014
Rated 4 out of 5 by birdy1 Great Wedding Night
My husband and I stayed one night for our 1st night together as husband & wife. We live locally, but wanted the night to be special. The room was very comfortable. We felt special by having access to the Club Lounge floor. We were gifted strawberries (chocolate covered) and champagne by the hotel - very nice. The view and shower were excellent.
October 6, 2014
Rated 2 out of 5 by Meeeeee20 A rough start
When checking in we were told that our reservation was for one night only which was very upsetting. Asked for early check in first room given key for was still dirty when we opened the door. Went back down to desk and was told we were mixed up with another reservation and our two night stay was ok. We were then given another room.
September 29, 2014
Rated 5 out of 5 by orph321 staff exceptional
i travel around the world and would rank this staff an a plus.
Thanks to micah i could not have had a more perfect stay/
September 29, 2014
Rated 5 out of 5 by LTPW Lovely Hotel
This hotel is wonderful and the location is perfect to walk to everything in town! The staff was very nice. The front desk was great - very friendly!
September 18, 2014
Rated 5 out of 5 by KB14 Outstanding Staff
My stay at the Sheraton Portsmouth was for a two day conference. The staff was outstanding! The food was excellent! Rooms were clean and comfortable! I was actually sad to leave the staff! Great job Sheraton Portsmouth!
September 11, 2014
Rated 5 out of 5 by laurie1966 Great Hotel and Staff
Our experience started very well with the gentleman at valet parking to Sarah at the front desk checking us in. She was very professional and helpful. The Tavern food in the Lobby was fantastic the decor of the lobby and rooms was excellant. The only part I was not impressed with was the pool.
September 9, 2014
Rated 1 out of 5 by Slee41 Horrible experience, will not have our wedding here
My fiance and I were looking at this hotel as a venue for our wedding. We had been in contact with the event coordinator for a proposal and hadn't heard from her in 2 weeks. I had also told her in advance that we were going to stay at the hotel before we made our final decision. After leaving multiple voicemails and emailing her, I had to track her down in person and find out what happened to our proposal. She said she would send it in 10 minutes and it never came. On top of that, our room was disgusting. There were stains everywhere and my fiance woke up with an ant on his leg. We later found more ants in the bathroom. After talking with the staff, we discovered that we were put in one of the smallest rooms on the only floor that was not renovated. For a rather large sum of money for one night, I would be extremely embarrassed to have my wedding guests go through a similar experience. We were basically ready to sign a wedding contract before our stay, but because of the horrendous room and the unresponsiveness of the coordinator, we completely changed our minds. The fact that we were put in the worst room possible shows how there was no communication between the event coordinator and hotel staff. The majority of this complaint could have easily been avoided if we were given a nicer room from the start and the Sheraton would not have lost a big sale. On the bright side, the staff promised a full refund and we found an alternative venue.
September 7, 2014