Rated 3 out of 5 by HospitalStay29 Good location, food and service
good news: The food was great and the service was just lovely.
bad news: The hotel was quite full when we found out we had to be in Saskatoon overnight so ended up with paying the extra queen with pull out sofa for the "double' room we needed. Those sofas are so awful - why call that sleeping accommodation? And please get a back access to the hotel parking lot! SUV's don't fit in your little parkade so tell people straight out they're walking around the block with their luggage and family, down the back alley. In Saskatoon weather! .
May 1, 2014
Rated 3 out of 5 by SaskGirl Average Hotel
Front Desk staff need customer service training. After a horrific check in experience, the front desk clerk ask me what time I was planning on vacating my room on day of departure so he could let housekeeping know. I have NEVER been asked this before, and thought it was rude.
April 28, 2014
Rated 5 out of 5 by Gill6068 Great friendly staff
Our family stayed for 2 days over Easter break. The food was great, the staff were super friendly. We took our 2 dogs with us to stay, they were even treated great. I would recommend this hotel to anyone travelling with kids, because the pool and slides were great.
April 23, 2014
Rated 5 out of 5 by Brent64 Best Place in Saskatoon to stay
The Sheraton Cavalier is the best place to stay at in Saskatoon with just finished renovations. The rooms are alot more functional for business people, comfortable beds, nice clean bathrooms, underground parking. The staff is what makes this hotel stand out, friendly, recognize frequent customers, always willing to help and accomadate you for whatever you need. The location has a great view of the river, close to restaurants.
April 21, 2014
Rated 5 out of 5 by Linda213 Very pleasant stay
We found this hotel to be clean and very inviting. We had breakfast one morning at Windows and enjoyed it very much. All of the hotel staff were extremely courteous and we were always greeted with a pleasant hello..
At the end of our stay, we asked for assistance to return to the airport. Everything was done to our satisfaction, which made for a stress free departure.
We would recommend this hotel to others and will definitely stay there again ourselves.
April 15, 2014
Rated 5 out of 5 by kyle29 A+
Hotel was very clean, staff were very helpful. Rooms were very nice.
April 14, 2014
Rated 4 out of 5 by SaskatoonCitydweller Perfect weekend getaway in the city!
I brought my son and a friend to the hotel for a weekend of watersliding, even though we live less than a mile away from the hotel.
The waterslide and pools are the nicest in the city and the hotel promotes a fun atmosphere.
My only cautions are to bring your own snacks for kids because the hotel prices are outrageous for things like water and chips and be aware that parking is an additional $15 per day!
April 14, 2014
Rated 3 out of 5 by MedicalDeviceSalesRep Starwood Gold status non-existent this week
I stay weekly at this Sheraton, when vacant, or the other Sheraton for now 10 consecutive weeks with anywhere from 3-5 nights per stay; i still have 4 weeks of 5 nights still booked. By now i feel deserving of more than what I got this past week, a Queen room with an average view located directly across from the parkade elevator. For long time stays and status members I would hope the person assigning rooms would take notice of this and recognize the continuous stream of business i give this hotel chain. Take a lesson from your sister hotel.
April 13, 2014
Rated 4 out of 5 by Fre101 Very Good
Very nice updated rooms with very comfortable beds. Room was very clean. Only complaint, is room was right outside elevators, which is noisy.
April 10, 2014
Rated 4 out of 5 by lawyer0329 small complaint
I booked using the website and got a U.S. operator who didn't know anything. I work for Legal Aid Sask and we have a long history with your hotel. I get crap from my boss because you charge me taxes that we, as a government dept., don't have to pay. It becaome a huge deal. I even had a billing no. to give your staff and they don't know a thing about it. Even the front desk staff in Saskatoon don't know what I'm talking about.
April 9, 2014
Rated 4 out of 5 by MedicalDeviceSalesRep Starwood points deciding factor
Great location, great staff at front desk, waiters, waitresses, housekeeping, restaurants, etc.. Many restaurants or pubs within walking distance in Beautiful downtown Saskatoon. Starwood points are the driving factor of where I stay. Upgraded rooms. Underground parking is nice, but entrance and exit are challenging at peak hours of the day. I have been blocked on many occasions because of deliveries.
April 6, 2014
Rated 5 out of 5 by ShelleyD Great Staff!
Thank you very much to the kind and attentive staff at the Sheraton in Saskatoon! Your kindness, professionalism, cleanliness of facility, attention to detail and comfort were much noticed and appreciated during my recent stay! Thank you!
April 1, 2014
Rated 4 out of 5 by JS2157 Great Location
View of the park is great.
March 31, 2014
Rated 4 out of 5 by LACP Unsatisfactory Experience
I booked 5 rooms directly with the hotel at a premium rate. Upon receiving upgrade opportunity, I believed we could upgrade at the counter. All concierge rooms were "full" My Gold status gave me a wonderful river view via a huge air conditioning unit directly outside my window. I love SPG hotels but this one is off my list.
March 24, 2014
Rated 5 out of 5 by Prystal Reliably welcoming
This hotel never fails to meet my expectations. The restaurants are excellent and the staff are attentive and very friendly. This is Saskatoon and friendliness and good manners define this town. This time, I was most impressed by the hotel's pillows: perfect, not overstuffed, and oh so comfortable.
March 23, 2014
Rated 4 out of 5 by Gazza1234 Awesome Hotel
What a great hotel - friendly, helpful staff, a great lounge and the room was spacious and clean.
March 21, 2014
Rated 5 out of 5 by FrequentTravel11 Friendly and Helpful Staff
Downtown location is convenient with plenty of restaurants within walking distance.
Rooms are clean and comfortable.
Staff in all areas of the hotel (the doormen and front desk, housekeeping and coffee shop/restaurant servers) are friendly and helpful. Sometimes going above and beyond.
March 15, 2014
Rated 2 out of 5 by Jamie69 A rare poor stay
This past weekend I had a bad experience at the Sheraton in Saskatoon. As a Starwood member I am very impressed with the service and facility. Unfortunately a water main break affected the water supply and also caused my toilet to leak water on the bathroom floor which I woke to at 3 am. The lobby was fllooded and was quite a disaster.
March 10, 2014
Rated 5 out of 5 by Lyndak Really impressed
I would like to congratulate the staff working this weekend. We were very impressed with the hotel, the waterpark, we had delicious room service and really enjoyed our stay.
The most impressive part was that although the hotel was unfortunately flooded due to a burst water main the staff were so professional, friendly and accommodating.
It's easy to be nice when everything is going well but to be so great today is really impressive! My 2 year old even got a puppy made out of a balloon. We can't wait to come back. Thanks!
March 9, 2014
Rated 4 out of 5 by Les1468 Excellent services
This hotel has excellent services from the time you check in until you check out. The staff is very friendly at all areas if the hotel including the restaurants. I would recommend this hotel to anyone staying in Saskatoon.
March 4, 2014
Rated 5 out of 5 by Strikers Team Weekend
I have never stayed in a hotel that I had so much fun at, especially where the hotel management was directly involved in helping the team and the parents have so much fun. Dale and the other manager had 4 teams in the hotel, but they made sure we had hospitality rooms to meet in and party in with our team and/or the parents of our players. Bus parking was great, and the club breakfast was incredible. Hotel management greeting you in the lobby daily to make sure your stay was perfect. Best hotel stay for family or team.
February 20, 2014
Rated 3 out of 5 by MooseJawHockeyMom Great room, but get ready for a hike if your vehicle is over 6ft tall!
Our room was really beautiful... HOWEVER get ready for a hike outdoors around the perimeter of the hotel if your vehicle is over 6ft tall and cannot enter the underground parking. There isn't even a back door shortcut to the parking lot. Unacceptable, especially if you have children & -40 outside! There are not enough elevators and the ones they have must be the slowest I have ever encountered. I waited a good 10 minutes at one point! Staff courteous and helpful, pool and slides great fun.
February 19, 2014
Rated 1 out of 5 by nothappy02 Staff helpfulness/telephone not working
I booked your hotel for my aunt and uncle, they were very dissatisfied that their phone was not working and it took so long to have it looked at . The person that looked at it said it was repaired and then subsequently still did not have a dial tone. There were messages left that they could not access and were not informed of. They rec'd a complimentary breakfast as compensation. I would expect that phone repair should have been done more immediately and properly.
February 18, 2014
Rated 1 out of 5 by SleeplessinSaskatoon Hideous stay
The alarm clock went off at 0630h.
The problem is that I didn't set the alarm.
Obviously, the housekeeping staff failed to check then when preparing the room.
I was unable to fall back asleep.
My night was ruined.
February 13, 2014
Rated 5 out of 5 by Candace59 Birthday getaway
We stayed here for my birthday and had a great stay, nice hotel, clean , felt safe and scenic area
January 19, 2014
Rated 5 out of 5 by Futt Best hotel in saskatoon!
We stayed here over Christmas. On Christmas morning the staff brought our kids gifts and all of the staff signed the card. The staff was extremely helpful when we were there. My son forgot his jeans with 150 dollars in his pocket and we got them back with the money. Will never stay at any other hotel in saskatoon again, this is by far the best hotel. Unbeatable customer service.
December 27, 2013
Rated 5 out of 5 by tsoogs74 The total package!
It was a great experience, we became regulars at the Windows restaurant and sat at "our" table and enjoyed the view of people skating across the road, beyond that, the river and the Bessborough in the background make it an ideal location to enjoy downtownSaskatoon. Close to shopping, the university, it is a great location to stay for anyone. The waterpark was great, offering multiple pools and waterslides for all ages. Staff were great at all locations in the hotel.
December 16, 2013
Rated 5 out of 5 by Toolie Great Renos
Loved the staff and facilities. Great restaurant and lounge. Having Starbucks was my favourite perk. Staff were all friendly, accommodating and professional. The pool and fitness area are excellent.
December 14, 2013
Rated 5 out of 5 by vanariesboy Beautiful riverside location, great staff
I enjoy being able to stay here whenever I'm in Saskatoon for work. It's conveniently located beside the river and a short (under 10 minute) walk from anywhere in downtown you'd want to go. The hotel's exterior is very dated (1960s) but the inside is warm and comfortable. Many rooms have great views out toward the river. I was fortunate to be upgraded to a recently renovated room, which was very nicely equipped.
The Club Lounge serves a hot breakfast in the morning, which is head-and-shoulders above the usual pastries-and-cereal offered in many lounges. I hope they don't water this down because it's a huge plus for me.
The fitness centre has a decent amount of cardio equipment but no weight machines - just free weights. The pool area has two hot tubs and two waterslides, which made for some fun after my workout.
The front desk staff were very helpful in meeting my needs for billing arrangements and a late check-out.
I had a small issue with the housekeeping staff which was handled very promptly and professionally by the General Manager.
I will definitely be back when I'm next in Saskatoon.
November 17, 2013
Rated 5 out of 5 by GKF1 Excellent Hotel
This hotel continues to be the best in Saskatoon, with great facilities and friendly staff. The one time in the past that I did have a problem at the hotel, the General Manager followed up on it personally with me. Great service!
November 15, 2013