Rated 4 out of 5 by triciamh47 love the space and decor
Overall extremely pleased. We were there on a busy event weekend (sand soccer) and could tell the staff were moving well to keep up. Our housekeeping was thorough and the public area kept amazingly well with plenty of towels at the pools and hallways cleared. We obviously had one of the recently completed rooms as it had no shower curtain and it took a bit too long to get someone up there (10 pm) but she was so kind and friendly and conscientious it worked out okay.
June 13, 2012
Rated 5 out of 5 by Pinkrose Luxury Hotel
Finally, a hotel that provides luxurious bedding and towels and enough of both. I did not have to ask for anytime extra, it was already provided. The room was spacious and the bed linen was so nice, I was so warm and toasty in the bed. The towels and toiletries were wonderful. The starbucks coffee was awesome. My room was partial oceanview but I saw so much more of the ocean which was wonderful. Enjoyed my stay!!!
August 30, 2012
Rated 4 out of 5 by Coop4112 Great location and super friendly staff
Every member of the staff that I spoke with was very helpful and friendly. The hotel was great for a family stay. I did request a crib for our room prior to arriving and did not get it, we also got stuck by the stair door and was told they would not beable to switch to another room. Neither issue impacted us too much.
Overall it was it was a great stay and I would recommend it to anyone.
May 31, 2012
Rated 5 out of 5 by Karen49 This Hotel has nice rooms and bed was comfortable.
We stayed for one over night stay and rooms were very nice and the bed was so comfortable. The food was great for an office Christmas party. I would highly recommend your stay at this Hotel or holding your function here! The only thing was the drinks/soda and chips were high priced downstairs in their lobby. Cost was $2.00 for a very small diet coke and chips were $2.00 also.
December 13, 2012
Rated 5 out of 5 by Fliphkd98 Perfect hotel
The hotel exceeded my expectations and the staff was excellent.
June 8, 2014
Rated 2 out of 5 by Javman Room for improvement
I was expecting better service overall.
June 8, 2014
Rated 5 out of 5 by adailo Marcus Rocks!
Great hotel, exceptional customer service by Marcus. Room is spacious and relatively clean. Restaurant is nice and the servers are great. Always check up on you while in the facility. The hotel ran out of towels in the pools and the cabana. We waited 2 hours for the towels to delivered other than that our stay at this hotel is nearly perfect.
September 7, 2012
Rated 5 out of 5 by pjean Good Times at Virginia Beach Sheraton
This hotel is a great place to stay in Virginia Beach with a prime location in the North End. Overall it is an excellent hotel.
It was a great week and every staff person at the hotel was personable, warm, friendly and helpful!
Small complaints: the sliding door alarm;no towel rods to hang towels in the bathroom; dim lighting in thebathroom.
August 23, 2012
Rated 5 out of 5 by DebfromBoston Excellent hotel!
Wonderful experience! Very pleasant staff and the most comfortable bed ever :)
June 7, 2014
Rated 2 out of 5 by Sharon12 Not a happy customer!
Everything seemed fine after checking in....room was nice, clean and oceanfront. Then we started noticing little things: TNT was not working(a big problem with my teenager since it was in the middle of the NBA playofffs), the refridgerator was broken, the faucets leaked. Then the big problem: construction work right under our window began at 7am!!! (Wish I would have been told that at check-in!) All complaints were met with a pleasant "Oh really? I'll look into it." but the only thing fixed was the fridge. To top things off, the room adjacent to ours decided to party LOUDLY until 1am! Staff was pleasant, but service ended there...except for the valets...they were great.
May 6, 2012
Rated 2 out of 5 by Zano321 This hotel needs help!
Beds are very comfortable but it was a total dissapointment. Having to drive 6 1/2 hours I called to see if I could check in early I was told it would be put on my file along with the crib I requested and never got. Only after calling SPG to complain did they miraculously find me a room without a jacuzzi like the one I booked. Then on Tuesday after returning to my room only to find the garbage still overflowing with dirty diapers and no towels in the bathroom, I call the front desk they take 2 hrs to come dump tue garbage and tell me there are no towels due to a delivery problem? Really rediculous. I had no towels to shower and go to dinner. The next day they only emptied one garbage I gave up. I wanted my cold pack for my baby formula frozen they td me to bring it to the restaurant to which i got attitude there. No service, no one goes out of their way for you im a Sheraton owner and Spg member and im totally dissapointed. Ive been treated better in other hotels
September 1, 2012
Rated 5 out of 5 by pelaez Anniversarry
We had a partial view of the ocean. Jesse, Tia, Trevor and Britney went out of their way to make our stay memorable. Any concern were quickly addresses by Jesse and their wonderful staff. Thank you so much for a wonderful stay at your hotel. Their is no doubt we will return for another anniversary in the future.
July 27, 2013
Rated 4 out of 5 by AllieG Great hotel, overall (with minor glitches)
My husband and I really enjoyed our stay at this hotel. We had a full, beautiful view of the beach (after a reservation error was corrected). There were minor annoyances, such as very long waits at both of their restaurants. We waited 45 minutes for breakfast, after we'd placed our order, at their Fusion restaurant! We also had an exceptionally long wait, after placing our order, for dinner on another day, at their outdoor restaurant.
Finalizing the reservation (over the phone) was exceptionally long! Then when we registered at the hotel we found that the reservation was for a partial ocean view, when we'd requested and reserved a full view. Fortunately, there was still a full-view room available, and the correction was made.
The staff was very courteous and friendly and the hotel is top notch. One thing of note is that they are pet-friendly. So, we had a barking dog as a neighbor, one evening. But, a call to the front desk resolved it, quickly.
I would rate it 4-1/2 stars.
June 29, 2013
Rated 5 out of 5 by Rob2013 Great Stay for the Family
This was a great place to stay for the family. Easy to get the beach with the kids.
The service was excellent and friendly. The free WIFI was major plus - nowadays everyone has to be connected EVEN THE KIDS. LOL.
Another plus was the nice restaurants in and around the hotel.
I would love to visit again.
June 24, 2013
Rated 5 out of 5 by NJP21 Great First Stay in Virginia Beach
First time to Virginia Beach - we decided to stay at the Sheraton based on other reviews and pictures on the internet. The hotel met our expectation in every way. It was very clean and the staff was friendly and helpful. The hotel is right on the beach and has an indoor and outdoor pool. Thanks Sheraton!!
August 26, 2012
Rated 4 out of 5 by momofjjnbri Nice hotel
We enjoyed our stay. The hotel and the staff is nice. The housekeepers did not vacuum while cleaning our room. I would not usually complain but with a crawling baby in the room, it needed to be vacuumed. The heated indoor pool did not feel heated to me at all, it was cold. Bathroom in our room was very small. Overall, we enjoyed our stay at Va. beach and can't wait to come back.
June 3, 2014
Rated 5 out of 5 by Hazel This hotel has great staff
Never have I been treated so well with staff being so helpful accommodating and most of all absolutely so friendly and helpful!! Not just once but for the entire stay. This goes for valet services as well! I highly recommend!!
September 19, 2012
Rated 4 out of 5 by SusanandBob This hotel is a great location for family fun!
A beautiful facility right on Virginia Beach's boardwalk provided the setting for a wonderful weekend. The staff were extremely friendly and made us feel like family, and the food in the restaurants was very good and reasonably priced.
June 4, 2014
Rated 5 out of 5 by Sassy73 Absolutely Amazing
This was a short weekend away for the kids spring break. This hotel is absolutely amazing! Whatever you need is at your fingertips. The hotel staff was great from the beginning to the end. One of the hotel front desk attendants Marcus went over and beyond to accommodate us after their system went down. When we arrived, we could not check in for about an hour and Marcus made sure we were comfortable and got what we needed until the system was back up and we could check into our room.
Lastly, I did not bring my doggie, but I was very sad that I didn't. I have NEVER been to a hotel that was so pet friendly. The pets were everywhere, but the cleanliness or the atmosphere was not affected in anyway - only enhanced.
I would recommend this hotel for any occasion and cannot wait to return! My Family loved it!!!
April 7, 2014
Rated 4 out of 5 by MakKie Made a great choice
our first night we were awaken by repairs. In the am I asked to switch rooms and we were moved to a beautiful cabana room. The a la carte breakfast was great!
June 11, 2012
Rated 2 out of 5 by Fliers Unsatisfactory valet and concierge
Our first impressions of this SPG "resort" were not very good. Upon driving into the property, the "valet" parking did not acknowledge us, and when I asked if it was valet or if we park on our own was told "they can". I was a tad confused as there was no effort to park my car. We had just traveled with 3 children 6 hrs to the sheraton and had no help from anyone to unload our bags and no assistance once so ever. When I asked about a bellman or help to transport our bags to our room the concierge said "it's up to you". But no effort again was made to take our luggage so we loaded our own cart and took our bags, strollers, 3 children and playpen up to our room. Not an ideal way to begin our holiday. The room was far below the regular spg hotels standard and the pool small was disgustingly dirty to put it mildly. We waited for an hour for towels to come to the pool, and had finished up there and they had still not been replenished. The front desk and restaurant staff were awesome and probably were the saving grace for this property. Overall I definitely would not recommend this hotel. A first for any SPG property I have stayed at.
June 30, 2013
Rated 5 out of 5 by SRand Great Renovation
The Staff at C/I was fast, courteus and very friendly. Rioom was awesome, clean, great view. Bedding was very comfy, slept wonderfully.
August 16, 2012
Rated 5 out of 5 by Katmar Will stay longer next time
Friendly staff, comfy beds. Only minor complaint is that bathroom was tiny.
September 16, 2012
Rated 5 out of 5 by Momwithtwo Over and above
Staff very friendly and helpful, accommodating whenever possible.
August 20, 2012
Rated 5 out of 5 by VABeachVisitor Great Stay, Great Vacation!
My husband and I recently visited Virginia Beach and chose to stay at the Sheraton Oceanfront Hotel. We loved it! The hotel was very clean and up-to-date; you could tell it had recently been remodeled. Our room was small but cozy and we were not disturbed by anyone next door to our room. The staff was very friendly and met all of our needs. We visited both pools; they were kept in very nice condition and were refreshing after being in the heat. I would recommend the restaurant at the hotel, the staff there was very pleasant and the food was great! Overall our stay was perfect and we’d definitely come to the Sheraton again!
One thing to note when selecting a room: Our room was over the pool area which has a fountain. The fountain is loud when running (just sounds like water not mechanical noises) and drowns out the waves. It’s not peaceful to sit on the balcony. So if you’re looking for the relaxing wave sounds, do not stay in the cabana rooms, try for one away from the pool area. Also if you are looking for a “late night” hotel this one is not for you. The bar outside by the pool closed by 10:00, this is also what time the pool closed. So if you want to stay out late drinking you can’t do it at the hotel. Which is nice for the guests that don’t like the night life, no disturbances after 10:00!
August 4, 2012
Rated 2 out of 5 by billy Construction noise, dust
The old pool was being removed during our stay, on Thanksgiving weekend. The noise, diesel fumes and dust were awful on Wednesday, but we were assured it was over for the weekend. But sure enough, they were back again on Friday. We paid extra for an oceanfront room, but it wasn't possible to sit on the balcony for two of the days. We feel we should have been warned about this beforehand or compensated in some way. The staff said, "sorry about that." Also, the free wifi in the lobby was out of order all weekend. The last day we were given free wifi in the room -- too little too late.
December 1, 2011
Rated 5 out of 5 by gardengirl Quiet and relaxing stay.
We only stayed one night while in town for a football game. We normally choose high end, quality hotels when traveling and the Sheraton met our expectations. The suite was comfortable, clean, quiet inside the room and we would stay there again. The only negatives were the little one cup at a time coffee maker with a 2 minute wait between each cup and the balcony had a fairly loud mechanical unit or air conditioning system constantly running. The Sheraton was located in the less congested north end of the beach. We have stayed closer to the pier before and much prefer this location.
September 20, 2013
Rated 5 out of 5 by Ferris13 Good Rooms/Facilities
The room was very spacious. The bathroom was a bit small.
It was difficult to set the room temperature.
The meeting room temperature was very cold but the rooms were spacious and great to use for conferences.
The view from the meeting area is spectacular!!!
April 14, 2014
Rated 4 out of 5 by HRN1 first stay
Exercise roon needs to add better weights.
June 2, 2014
Rated 1 out of 5 by patva The worst room ever
First, there was an error in the online booking. The reservation was supposed to be for one night only but was made for two nights. Don’t know if it was my error, but since I never received a confirmation email, it would have been impossible for me to know of the mistake. Had I known, I certainly would have corrected it.
At check-in I was told a "city view" room was available. I had requested an ocean view but it was not ready (we arrived early), so we took the room that was ready. Big mistake!!
The room was dark, with a small window above a Jacuzzi tub that you could not see out of, even if you stood on the tub!
The door to the room was so stuck and difficult to open, I had to use the force of my shoulder to open it. My shoulder still hurts.
The toilet did not flush at all and it required having a maintenance man in the room for 30 mins working on it, and had to leave and come back, therefore, could not go to the bathroom, wash up, change clothes, take a nap, etc.
So later I'm thinking, although I really dislike the room (felt like being in a closet or someone's basement) maybe we'll try out that Jacuzzi tub when we get back to the hotel. Wrong...
By that time the Jacuzzi tub was making some really loud, obnoxious, mechanical noise about every 10-15 mins that lasted about 2 mins. Of course, when the maintenance man came to the room, it was at the time when it was not making the noise. He said the noise was probably coming from some motor in the ballroom.
I asked for a different room every time I called about the problems and was told there were no rooms available. Finally around 10 pm, after the third and final call about the noise the tub was making, we were moved to another room.
When moved to another room, we were told that they were crediting us our 5000 Starwood points. When asked how the stay was at check out, I told the clerk how horrible the room was and played back the recording on my phone of the noise it was making. He was very apologetic and I was told that we would receive an additional 3000 point credit. I haven't seen the credits on my account. Will have to make yet another call.
October 10, 2012