Rated 5 out of 5 by jcesl2 Great experience
Everyone that works at this hotel is incredibly friendly and helpful. Especially Matt at the front desk, who went out of his way to assist me and make me feel at home.
Rooms are large, SPG recognition is good, hotel is clean and new.
August 22, 2012
Rated 5 out of 5 by mouton wexcellent facility.
I was very favorably impressed. The facilitie and service were excellent and the breakfast first rate right down to the terrific coffee. Best of all, it was about the best hotel value I have ever seen. Kudos.
October 7, 2013
Rated 5 out of 5 by Bert43 Great Hotel
I loved the fact that our sitting room was separate from the bedroom.
Having a restaurant on site was so convenient and we loved the breakfast buffet.
A very nice touch to give us a free bottle of water each day. Room was very clean. We had a very nice stay at this hotel.
June 17, 2014
Rated 5 out of 5 by GinaD Very nice, clean!!!
I've stayed in other hotels in the area and this is the nicest by far. Great, helpful staff, EXCELLENT food, very clean rooms!!! I am a seasoned traveler and I promise you will LOVE this hotel!!!
January 27, 2013
Rated 5 out of 5 by JazzeeJewel1 JAZZEE JEWELS FROM OKC
Great stay! The rooms were a little small but overall very good. Beds are regular size and not queen. There is a refrigerator and microwave. There is an indoor and outdoor pool plus a jacuzzi!
August 26, 2013
Rated 5 out of 5 by esl2010 great stay
Check in was fast yet efficient. Catherine was very helpful and friendly. The bed was comfortable and the view was amazing! I will differently come back I loved the last check out.
July 19, 2012
Rated 5 out of 5 by kaTkOoT Excellent hotel
The front disk very very helpful, Thay looked after our comfortable all the time. The suite rooms is excellent. Thank you for the hotal staff & the management.
September 30, 2013
Rated 5 out of 5 by Tara716 Dallas-Fun-Wkend-Getaway
We are from OKC and we always have a great time in Dallas and our stay here at the Sheraton Suites Dallas Market Center. Great service, great price & great time!
August 27, 2013
Rated 2 out of 5 by schnarf78 Poor Quality
Almost everything in the room was broken (and did not get fixed during my stay). The cleaning staff was inconsistent (some things would be replaced on some days).
November 3, 2011
Rated 4 out of 5 by K226 Pleasant Memorial Day Weekend
We have stayed here several times. This hotel is comfortable, well-located, and reasonably priced. While we didn't need much, the staff were always immediately helpful when asked. I get upgraded to Club level because of my Platinum status, and I appreciate it. They have really improved the Club service since we last stayed. There is a full hot breakfast as well as a hearty selection of hot and cold snacks in the evening. The gentlemen who serve are attentive and kind. It is great to have the suite set-up, although the result is a very small bedroom.
May 26, 2014
Rated 5 out of 5 by Dgesther Great Hotel with all amenities
Great service and overall friendly staff will stay there again and recommend to friends and business partners.
October 1, 2013
Rated 4 out of 5 by leisuretraveler Nice Clean Room
The hotel offers a nice clean room at a great price. Staff was friendly and helpful.
December 8, 2011
Rated 5 out of 5 by kathyw GREAT!
All staff was exceptional! Rooms are great - thanks so much!
September 25, 2013
Rated 2 out of 5 by Harmonma shabby and low level staffing
I was a bit disappointed in this hotel, one of two TVs did not work, carpet soiled, front desk did not answer the phone. Although a SPG preferred guest I was initially not booked on the preferred floor. When I moved rooms, because of the not working TV, I was given a room on the preferred floor and the room was in better condition. I don't understand why sheets and mattress pads don't fit the mattress - I had to remake the bed because of wrinkles in the mattress pad which were lumpy. No water, rare for a sheraton, and the vending machines are not ideal. Location of the property is great, wish the hotel was nicer so I could confidently recommend.
October 22, 2012
Rated 5 out of 5 by badknees Dallas
Great hotel ... great staff
July 5, 2013
Rated 1 out of 5 by Melrose512 Horrible Service!
I did not sleep at this hotel, but instead ate at the restaurant. The experience was horrible from the time we had to seat ourselves to the moment we got the check. Several tables were filthy, leaving slim pickings for my party of three. The other tables only sat two at the most. We ordered queso and were told they were out. However, it turns out there was still the option of chips and salsa, but our server didn't offer it or any other comparable appetizer. Then once we ordered our food, we had to ask for all condiments that would normally come with our meals. Never have I had to ask for gravy for chicken fried chicken! We asked for a drink menu and were told that unless we knew what we wanted, we would have to go to the bar to order our drinks. Wow. Our water was never refilled, and we didn't see our server again until my sister got up to go to the restroom and our server assumed we were leaving. She rushed over to the table and asked if we needed anything. We asked for the check, but instead our server told us the total verbally. It was like pulling teeth to get her to print the check in order for me to SEE the itemized total. I was beyond ready to settle the tab and leave. I have never received service so bad in my life. If you want a dirty, unprofessional, and rude experience, eat here!
March 13, 2012
Rated 5 out of 5 by Anne71 Good stay
Was here for a conference, stayed in a suite. Excellent service, nice bar with good personnel and fun swimming pool. Very comfortable bedding!
June 16, 2014
Rated 3 out of 5 by apvbguy charged after leaving
I am a SPG platinum level, I booked a 10 night stay using my points and when I checked out I was told that there were no additional charges. A month later there was a $400 charge from this property on my AMEX, I disputed the charge with AMEX and they removed all but $81 of the charges, why was $81 still charged is a mystery to me and I am still working for an answer. As others have noted the hotel is a good location at a fair price, it is showing it's age but isn't ready to be labeled as shabby. Just be aware that you need to check your folio and credit card statements because this property places fraudulent charges onto people's cards.
December 24, 2012
Rated 4 out of 5 by jeff great front desk staff
when i arrived the girl at the desk was attentive and pleasant. the suite while small was nice and decorated in what i would say a contemporary cozy motif. the bathroom was a good size compared to the rest of the suite with a nice hard surface vanity top. the batteries in the tv remote were bad and the front desk sent some new ones right up.on our second day housekeeping did not leave any clean towels in the room and the front desk sent some right up. the club lounge was again decorated in contempory cozy style. as i find with all sheratons the food selection is poor. i needed to print something and the printer was out of paper so i called the front desk and they had some sent right up. when i went to the restaurant for breakfast i found that all of the tables that were not occupied had not been bused. (probably 60% of the restaurant). there were no clean plates or silverware due to this. the food, once we were able to get a plate and eating utensils was pretty good however. i had a problem with the wifi code and the young man at the desk took care of it for me. we needed a cab on both days to get to the convention center and on sunday when i asked for a cab to be hailed for me the courtesy van driver volunteered to drive us. he was very nice and even pointed out some notable facts about the town as we drove. he even detoured us so we could drive past the kennedy assasination spot. except for one day in the restaurant, i cant say enough good things about the staff at this hotel.
February 28, 2012
Rated 4 out of 5 by AlleyCat71 This hotel is well located and well maintained.
I stay here as often as I can when traveling to Dallas.
June 16, 2014
Rated 5 out of 5 by arogers Great experience
I recently stayed at this hotel for the weekend to celebrate a friend's birthday in Dallas. It was a great experience. Check-in was easy, and Deborah at the front desk was very helpful. She went out of her way to make our stay comfortable and offered suggestions for things to do in the area. The room was nice, although I would prefer queen beds to doubles. The beds were very comfortable. The room was very clean, with complimentary water and Starbucks coffee when we arrived. The hotel was quiet for the most part. Staff was friendly. Ample parking. Would definitely stay again.
May 5, 2014
Rated 1 out of 5 by Mikeyk64 Attitude is everything
I've stayed at this property before because of it's central location...but after this visit, never again. The belittling attitude from not just one person, to the outrageous loud noises, to the restaurant not allowing us to enter during it's posted open hours, to customer service agents not doing anything about my issues as I communicated the issues to them...all of these result in me never staying at this property again. I am an SPG Gold Member and constantly promote SPG properties, stay at them personally, and book events at them for my company. I will continue to promote SPG and their properties...but this Sheraton Market Suites just fell off of my list.
October 31, 2012
Rated 1 out of 5 by Raymon Dog Hotel
I was unaware that this Hotel was pet dog friendly, when I made my reservation it DID NOT mention this was a dog friendly, I asked the front manager and he said it was on thier website, so I asked him to show me, which he was unable. I called corp, and they too could not find it on their website. I mention that this is very serious to people who may be allergic to dogs, they were unaware that people could be allergic to dogs, I spent $180 per night to stay at a dog kennel. They were able to find me a room at the Hilton who does not allow pets.
I was told the the general manager will call me to explain. He never did. I will never stay at the Sheraton again, I would never recommend staying at the Sheraton, unless you want to spend high dollar for fleas and ticks.
May 20, 2014
Rated 1 out of 5 by jma672 staff needs to be changed
the staff was no help. the parking lot is for guest only they let anybody park and the guests had no place to park. plus there were guests hanging and laying in the hall ways and did nothing
June 9, 2014
Rated 5 out of 5 by Darrin02 Excellent Hotel Experience
In my travels I've learned not to expect to much from hotels and I won't be disappointed, however in my three day stay at the Sheraton Suites Market Center Dallas all my modest expectations were met and then exceeded! The facility was immaculate and the staff was extremely knowledgeable and attentive and obviously well trained. I was treated as if I was the most important guest in the whole hotel and I thank the staff and management for the 5 Star Service and care.
May 20, 2014
Rated 3 out of 5 by BaylorAlum09 Not a bad stay but...
Two main things:
Cheerleading convention/competition in town the same weekend as us - I'm sure most hotels were booked like ours was, but we found the noise to be excessive coming from neighboring rooms and the hallways late into the night - not great when you're travelling with two small children.
Bedroom doors on the suites - I think Sheraton was trying to go trendy, but really, you don't need frosted glass/plastic for 90% of the bedroom door. Again, when you are trying to preserve the bedtime rituals of a tired toddler, having a door that closes, but shows all light and conducts sound way too well is very frustrating as it leaves everyone sitting in the dark in the living room.
March 4, 2014
Rated 5 out of 5 by mattigbaby Love the Sheraton
The sheraton suites is such a great place to stay! Love the rooms and the staff is always so nice and helpful. It's easy and no hassle especially when coming to town for Dallas Market. Definitely recommend this hotel!
June 3, 2014
Rated 4 out of 5 by Steven77 Exceeded my expectations - nice!
I would stay at this property again - my first time at a Sheraton Suites property and I liked it. Room was nicely sized with seperate work/"living" area from bedroom. Good location with easy freeway access. Friendly staff - the man who checked me in printed out directions to get to a nearby area I asked about. Happy to have been put in a SPG floor with access to club floor (didn't use). Nicely equipped/reasonably sized fitness center. The few negatives: pillows were uncomfortable (big foam), windows/balcony door whistled from wind, AC blows directly on the bed - I blocked it by opening the closet door. Very small but noticed cob webs up on the lobby ceiling while checking in.
December 4, 2012
Rated 5 out of 5 by Popoy Sheraton SPG is very good!
Hotel is great is as usual and SPG program is the best!
June 3, 2014
Rated 5 out of 5 by Julie7323 Great location for market center
Great hotel and location. The staff was extremely helpful and pleasant. It is a little noisy from the highway traffic, but otherwise a good experience.
June 1, 2014