Rated 2 out of 5 by Pk4367 Construction at all hours
Didnt enjoy my stay this time. Construction at the hotels runs from 700am until 930pm. They put me on the floor right below. Answers from the staff ranged from "there's no construction" to the standard "it's a third party contractor that we don't control". To add insult, the tub was clogged so by the time my shower was done, I was ankle deep in soapy swamp water.
Far from my normal SPG experience. I won't be staying here again.
December 17, 2011
Rated 3 out of 5 by KenofKensington Many problems and some rude staff
The first night, the room had no AC and the maintenance people had to come fix it. Use of the Internet was not properly defined by front desk employee - who was rude as well. 2nd night the toilet tank broke and flooded the room twice. On Duty manager was rude and not generous with any compensation.
July 15, 2014
Rated 3 out of 5 by dvs2013 Don't eat at this Sharaton
The front desk staff & maid service was excellent. Hotel does not have any formal dining and tried to pull it off for New Years.
The food was horrible (tasted like some sort of frozen packaged warmed up)
couldn't even make a vodka tonic correctly. The food service staff was rude and had the nerve to build in a 15% gratuity for a table of 4. Unbelievable a hotel in midtown Manhatten doesn't have a decent restaurant. Thumbs down.
January 4, 2013
Rated 3 out of 5 by SC33 Rude staff
I had a reservation for three nights, The system did not have me down for the third night. The staff were rude and not appologetic over their hotel system error. Talking to me as if it was my problem and not theirs. The head of the cleaning crew and the manager should know better how to talk to the hotel guests at a time like this. Very dissappointed. The staff did not accomodate us. We are not staying at this hotel ever again.
April 3, 2013
Rated 3 out of 5 by em73 basics and wifi
Other hotels I have been to wifi is free in the rooms. I had to pay $15 a day...why??? Only reason I got it was because of my 2 year old daughter who needed it to watch her favorite tv shows on our ipad. Room service prices way too expensive. I ate out each night as it was much cheaper for the same quality food. also the hotel didn't provide basics like toothpaste....had to pay for when it was provided for free in other hotels.
April 10, 2013
Rated 2 out of 5 by AndreaC just a big confusione
I was there during the New York Marathon period.
Hotel is still under renovation, got an upgrade because of my platinum spg status, the suite was just a big room, not at all a suite...small bathroom...basic amenities, no minibar...no service at all...every time you dial 0, they tell you to call somebody else...even at the lounge, such a small one for a big hotel, and totally unprofessional and unfriendly staff! so disappointed!
December 16, 2011
Rated 3 out of 5 by UnhappyPlatinumSPG Check-in Process Needs Customer Service Training
I loved this property! And spent several months "living" there part time for most of 2013, but my recent interaction with checking in was shockinly unfriendly and unprofessional.
My experience dealt with employees unwilling to listen and stuck on procedures. The scenario next to involved a guest without ID and the employee was again stuck on procedure and lacked in the area of customer service, respect and professionalism.
February 26, 2014
Rated 4 out of 5 by NoahfromNebraska wonderful hotel with great staff
This is a wonderfully place hotel. I love it.
August 11, 2014
Rated 3 out of 5 by devrawk Poor Air Conditioning
No matter how beautiful a hotel is; no matter how courteous and friendly the staff is; no matter how great the hotel's location is; if the room is so uncomfortable that I cannot sleep, then the hotel does not deserve high ratings. The air conditioning in my room did not work properly and I woke up during the night in a sweat. Even though I called the front desk and the people to whom I spoke were courteous, the room never got cool enough for me to be comfortable. One front desk person even told me that there were problems in several surrounding blocks in the city. What kind of problems would only affect our air conditioning? An engineer cleaned the filter, but this did not solve the problem. We had lights and hot water and so the electricity was functioning. I'm just not sure if I'd stay in this hotel again and definitely not during the summer. We've never had this problem in the past.
May 20, 2014
Rated 4 out of 5 by Possum Vacation
Had a wonderful stay. Hotel is close proximity to Time Square and Central Park.
August 9, 2014
Rated 5 out of 5 by Rbarbiedoc Outstanding management and front desk staff
We were a group of twelve that found ourselves in New York with no booked rooms. The Sheraton staff went above and beyond the expected to make this a most pleasant and relaxing visit. In particular, Mr. Fish is to be personally commended for his outstanding service in accommodating our group and its concerns. Special thanks also to "E" at the front desk who worked tirelessly with us during a very busy Passover and Easter week.
April 6, 2013
Rated 5 out of 5 by rf17 Great Front Desk Service Leads to Great Stay
We took the family ( five kids) to Manhattan for Spring Break. While this was a little daunting, we recieved terrific check in service from Ahmed at the Gold/Platinum desk. He got us great rooms; showed us the value of paying for the Club Lounge and made sure our stay was fantastic. It was. We had a great time. On the way out, Ahmed corrected some errors on our bill. All in all, a terrific stay that started and ended well.
April 8, 2013
Rated 3 out of 5 by kerwelch Lobby was terrible all weekend!
Guests were lying (even sleeping) all over the lobby on the floor. People were piled up everywhere -mostly on the floor and it was a mess. You had to drag your luggage past and around all of the people to get to the elevators. This did not change throughout the weekend and the buses kept on pulling up. We booked the hotel for ourselves and our cousin and we were totally embarrassed. Will not stay here again.
April 21, 2014
Rated 2 out of 5 by paulc Like Staying in Grand Central
I have one main complaint. Every time I had to go through the lobby, there were always throngs of people standing around making it very difficult to pass through. And I do mean every time. Something should be done to move people to another area to congregate so that guests can enter and leave without feeling like they have to push through a crowd. I have stayed at this hotel before, and it was like this the last time too.
March 26, 2013
Rated 3 out of 5 by MokHK average overpriced hotel
the location of the hotel is excellent, conveniently within 5 minute walk of multiple subway lines.
this building has 51 floors and i had requested high floor room almost two months in advance, however upon check-in, no rooms were available and i was stuck with 9th floor
the room itself was average, some paint was chipping off the walls and there are no towel racks in the room, where do you put the towel after using it?
August 21, 2012
Rated 2 out of 5 by wsimpson53 Wait 8 hours for a room to be ready? Really?
I took my family to the Sheraton New York Times Square Hotel this past weekend for a very special treat to visit NYC. We booked two rooms so we could spread out a little bit. I arrived at the hotel at 2pm and was told no rooms would be ready until after 3pm, which seemed fair enough. We went out to enjoy the sites and came back to the hotel at 7pm, when we were told one room was ready, but the other was not and would be ready "shortly". I called at 8pm and the second room was still not ready. We got a call from the front desk that the room was ready and someone would come to the room with a key in 5 minutes. 30 minutes later, just after 10pm, after a day of traveling and site seeing my wife and I were able to get into our room.
I was very impressed with the rest of the hotel, but waiting that long for a room reserved months in advance is completely unacceptable.
November 27, 2012
Rated 4 out of 5 by Michael45 Great hotel
We had a problem with our room(s) upon check-in. The front desk was more than accomodating and I did not have to raise my voice in order to be heard and understood. We received a level of satisfaction that left us feeling great. They knew what they should do and just did the right thing! Room service was excellent and our room was clean and comfortable! I love the bath products!!! The club level is one of the best around!
December 3, 2012
Rated 5 out of 5 by Dale7020 Sheraton on 7th and 52nd
This is a fabulous place to stay, we could walk to the Lincoln Center in about 15 to 20 minutes, to all of the plays on Broadway, and an easy stroll to 5th Ave, and there was so many good places to eat, it was hard to decide everyday on what to eat and where.
The room service here was fantastic, and the food great.
I would recommend this anytime for business or pleasure.
June 10, 2014
Rated 4 out of 5 by Seber awesome hotel
Everything met my expectations. The only reason i rate it 4 out of 5 stars is because the Parking garage was awful. Called 2 hours in advance to get my car and still wasn't ready when i got there. had to wait another 45 minutes to get my car. Not impressed.
July 20, 2014
Rated 4 out of 5 by akaal hotel review in general
Overall I was pleased with the proximity of this place to local attractions, subway and eating places. Elevators were real confusing as had to often change elevator to get on my floor and it was not clear which elevator goes upto which floor. Bell man suggested a restaurant in area highly but it was real ordinary restaurant and we were wondering if he was trying to do favor to his friend to promote his business.
March 31, 2014
Rated 5 out of 5 by MrFan Great location
The room is with a nice touch, and I really like the mirror in the bathroom. Could be better if there wasn't a high rise blocking the view. Staff is efficient when we ask for an extra bath robe. Literally minutes away from broadway.
July 24, 2014
Rated 4 out of 5 by Jim52 Problems Solved
I was very worried. I made reservations online and prepaid for three rooms during holiday season. We arrived after a. Full day of sightseeing. Tired, hungry and ready to be in a room. I was informed that the rooms we reserved were not available. The staff worked with the manager and solved the problems. We got exactly what we ordered. The room was outstanding and very clean. The location and views are perfect!! Thanks.
December 29, 2013
Rated 2 out of 5 by neveragain72 Very Disappointed
Would not stay at this property again. Were advised that we would be getting amenities that we were charged an additional fee for. When I protested at the desk the clerk replied "It doesn't matter, we don't care...we are full every night." The room would not cool down despite the Air Conditioning being set to the lowest setting. Very uncomfortable. The property overall was unimpressive and the staff was downright rude.
June 28, 2013
Rated 4 out of 5 by hoistoil Check In
Check In clerk basically rushed us through. Didn't offer any Gold member perks until I requested it. My room wasn't located on the SPG floor. No water in room. Room location poor due to the location of the supply closet which seemed to be opened and closed every hour during the night.
July 14, 2014
Rated 4 out of 5 by krigger Great hotel
I have stayed in a couple of other Starwood properties in NYC and I would have to say this one is the best. The location was fantastic for us. It's close to the park and Times Square. It is also very quiet.
The only real problem I had was with check in. We had an early flight coming in to the city and just wanted to go up to the room and relax for a bit. We tried to check in around noon (which I knew would probably not happen) and were told our room wasn't ready yet. I tried again at 2:00 and was then told check in isn't allowed until 3.
This hard stance on check in time makes the check in line super long right at 3. I was lucky to be a gold member and only had to wait for one person.
Other than the check in the rest of the week was fantastic. The fitness center looked really nice and the internet was fast in the room.
I look forward to the next time I can stay here.
September 23, 2013
Rated 3 out of 5 by Matt Rude reception
The front staff on the day I check out was so rude to me. To explain, she didn't put the reciept in the envelope, so I asked for that which is a very normal hotel standard. Then, she told that I should have asked her before she left from the printer. How can I know where the envelope located? In front of her or at the printer just few steps away indeed!! This was very down Sheraton from my perception. Never be back!!!
April 21, 2013
Rated 3 out of 5 by SteveInCEE Poor Service, OK Hotel
Despite the hotel's acclaimed "180 million" update, the hotel gives the appearance of being a bit tired. The lobby and elevators feel worn.
Worst, is the club room. Wow, compared to many of the SPG's - especially in Asia - what a disappointment. Very worn out, old tables, I even minor-ly cut myself on an old chipped glass table top.The spread is "ok", but sub-par, cash bar (lame), etc.
Internet is very slow.
They want 4 dollars a bag to store your bag. Lame. I mean, come on. We spend hundreds per night, and then they want to ding me 4 bucks a bag to store it for half a day before my airport time? Really?
The lines were HORRIBLE (they reached down the lobby). No recognition for being a lifetime gold member in terms of a shorter queue (the lines were just as long, if not longer). They claimed no upgrade/rooms available.
Rooms were refurbished, comfy bed.
March 26, 2014
Rated 5 out of 5 by Mary8 Wonderful Stary
I was at this hotel for business, and at first was concerned as the hotel lobby was packed due to a convention. I never experienced any issues though. Elevators were readily accessible, lounge was not packed, hallways quiet, etc. Will definitely stay there again.
July 18, 2014
Rated 5 out of 5 by carolynmw Girls Vacation
The Sheraton met all our expectations.
The rooms were very nice, clean and comfortable, they are a little small, but we were just there to sleep. It is just a few blocks from Time Square. We would stay here again.
July 25, 2014
Rated 2 out of 5 by MFP123 Mildew room
It was a great location. The rooms are small but that is to be expected because of the location. There was scaffolding all around the building. My husband started wheezing every time we went to our room. It finally hit me the last day of our stay that there was a mold/mildew smell as you entered our room. The beds were dreadfully uncomfortable. Not sure why we did not get a sweet sleeper. I think we were on granite.
April 22, 2013