Rated 3 out of 5 by George49 Inability to handle large no.
Upon arrival at hotel for 4 day conference, hotel was not able to handle multiple registrants waiting in long lines to have access to rooms. After a 4 day stay, hotel did not have information of multiple guests staying in one room and therefore billing was only able to be delivered to one person doing the reservation.
19 octobre 2012
Rated 3 out of 5 by Ken325 Buffet Breakfast
I love staying here but frankly the over-priced breakfast buffet was a disappointment. For the cost it is limited and the eggs were cold and the bacon had been out a long time. Would have been best to go outside hotel for a fresh meal.
19 octobre 2012
Rated 3 out of 5 by sophieg just for sleeping
very good beds and excellent location.
17 octobre 2012
Rated 3 out of 5 by girlie Hotel is conveniently located
It is near good restaurants, broadway shows and access to different place in the city.
11 octobre 2012
Rated 3 out of 5 by Rrrr1 Rough check in process
Check in at the hotel is confusing and time consuming. We arrived by car and pulled up in front of the hotel and were ignored by the bellboys. We finally realized that we had to pull around to the side of the hotel for the parking.
We were early and were not allowed to check in. We waiting in line for about 5 minutes find out that. We had to come back and do that later. We then waiting about 20 minutes to check our luggage.
When we came back later in the evening, the check in process was ok. I guess you could say the staff was friendly (for NYC). The staff did not seem to go above and beuond as most hotel staff seem to do at this level facility.
The room was small, and the bathroom miniscule. The room was fresh, nice decorations and a comfortable bed.
Overnight parking is around $50. The food is quite expensive.
If you are looking for a great location, this is not a bad choice.
10 octobre 2012
Rated 3 out of 5 by Traveller99 Staff seemed very rushed...
There was a problem with my reservation on arrival: I had been promised a king bed and was initially given a room with two double beds in it. Went back down to registration and woman found me a more appropriate room. On my departure on Sunday, I asked to check on my previously booked Airport Shuttle. Woman initially said she had no record of it and was not very helpful or very polite. She snapped something to the effect of "You should have a receipt..." (How would I have a receipt given the transaction was conducted the day previously over the phone...)? Eventually, she called the Airport Shuttle and the situation was resolved, although they had no receipt for me (I had given my credit card number the pervious day over the phone). Not the most pleasant people... Also, I feel it a little unconscionable, given the high room rate, to charge extra for the use of the fitness center. This seems to be happening at more and more Sheratons.
10 octobre 2012
Rated 3 out of 5 by John26 wifi inadequate
In the meeting area (Convertion Center" I could never get on wifi, always "too many people already on." This is below standard for 2012 facilities.
10 octobre 2012
Rated 3 out of 5 by Jay32 THIS HOTEL IS WELL LOCATED.
I was disappointed in the room size. There was barely enough room to turn around, let alone no lounge chair that fit into the room - a small chair was jammed into the space between the bed and the window.
The window sill was damaged and in need of repair.
When we checked in, the room was neat and clean, however no hand towels were provided.
There was no dining available in the hotel for dinner, other than room service or eating in the restaurant in the late afternoon..
4 octobre 2012
Rated 3 out of 5 by WorldTraveller8 Bad Experience
Location is great, but that's about all this hotel has going for it.
When I checked in at 7:30 pm, the room I booked with 1 queen bed was unavailable. It took a manager to 'find' a room for me. Also, from when I booked my stay (3 days prior to arrival) to 1 days before arriving, the nightly rate went down, and Starwood was unwilling to refund the difference or change my room type.
Service was poor. All staff made excuses for what was going on, and not once was an apology offered.
Do your research before booking. If there are big events going on at the hotel, avoid this place.
30 septembre 2012
Rated 3 out of 5 by WXyz Clean but snug
Great location, courteous staff. Queen room rather small but clean. Bathroom snug. Could have used better lighting at mirror. Please no smoking outside at front door--had to wade through smoke smell at all hours!
21 septembre 2012
Rated 3 out of 5 by ManhattanonBusiness Mixed hotel stay
The hotel lobby area was fine although printing a plane ticket was only accomplished by the concierges desk versus a common area computer. The lobby restaurant only had a buffet choice in the morning which was not what I wanted so I passed. The rooms were clean, nicely decorated, with nice bed linen. The hallway at night was extremely noisy to the extent I was waken up every night and multiple times on one of the nights. Not the hotel's fault but a pain nevertheless.
15 septembre 2012
Rated 3 out of 5 by NeedImprovements Hotel Needs to Decide if it Wants Business Travelers
Front desk receptionist acted as if I was doing her a favor by checking in. Her immediate answer to getting the room I requested was "no." Of course, wasting my time and invovling the manager resulted in getting the room I had requested, despite receptionist having told me none were available. Also, pimping business travelers $10 to "hold" a fed exp package (per package charge) is unforgivable. If hotel is that cash starved, they should close. Hotel also charges for fitness center - even to frequent Sheraton guests.
12 septembre 2012
Rated 3 out of 5 by Michael31 I like the location of this hotel.
We had trouble with the cooling system. It was
reported daily but never fixed to or satisfaction. We were staying on the 49th floor in room 4936.
10 septembre 2012
Rated 3 out of 5 by Piper Great Bell Captain Desk
Choose this hotel for one week stay because of the location and comfort of the Starwood beds. We shipped many parcels ordered on line for our kid's university. The Bell Captain Desk was very efficient and beds were comfortable. The location was great. But the cleaning of the room was below standard. One cleaner was good but other did not bother to vacum the floor at all and toilet was broken; never stop running.
5 septembre 2012
Rated 3 out of 5 by flvstr I'd like to take a shower please....
I have stayed at this hotel multiple times. The location is perfect. On a previous stay in April I had some really loud, partying neighbors until the lady in the room on the other side told them to quiet down at around 3:30 a.m.
On this trip something happened that has never happened before in any hotel I have been in......I went to take a shower and found out that there was no shower curtain! We called down to the desk and were told that someone would be right up. We waited approximately 45 minutes and then called again. We then had only a short wait until the shower curtain was brought up and hung! We will probably try again, but if there are any issues will switch to a different hotel next time as that will be 3 times in a row with a problem....
5 septembre 2012
Rated 3 out of 5 by JMichael Great central location; fair accomodations
Great location with lots of room downstairs. Great bar and lounge. Room was fair sized, but, constant drone of elevators and people in the hallway made sleeping difficult. Nothing wrong with this hotel, in fact its pretty nice, but might look for better options near by given the great selection of hotels within a few blocks.
1 septembre 2012
Rated 3 out of 5 by Boomersa Lost Trust
The concierge team provided inept recommendations. The first day I was sent to a restaurant that had already closed & then sent me to a nail salon that was a rip off. When I went back the evening team was surprised I had been sent to that place sine the one the one they recommend Is cheaper & friendly. As a gold member, I expect the concierge service to be competent & they were not.
31 août 2012
Rated 3 out of 5 by Tombarb Great location but the linens had a foul odor
The location of this hotel is perfect for enjoying the city. It is only a few blocks from just about any point of interest in the area. The sheets and towels, however, had a foul odor, even with clean ones each day. I had to buy some fabric and air odor eliminator to spray them. I think there was a laundering problem, but it was a bit offensive at times.
27 août 2012
Rated 3 out of 5 by grossdag Change are a disappointment
Starting breakfast at 7:30 is too late for a business person. Reduction in evening hours and selection poor - no cookies even. No water in SPG rooms and no welcome tray. Rates going up and service going down. Getting more and more like their sister property across the street who is always cheaper. Disappointing.
27 août 2012
Rated 3 out of 5 by Pizza Towels smell like vomit
Location is great for theatre. Our stay was quite Sheraton average - but the towels smelled of vomit, and even when we requested replacements, they still smelled. Also, they used some sort of air freshener that was toxic - it permeated our lungs and caused us to cough and wheeze. I would not choose this Starwood hotel again...
26 août 2012
Rated 3 out of 5 by pec2222 Towels and Linens Smell Bad
First time ever, staying anywhere, that I could not stand the smell of the towels or bed linens (smelt funky, nasty, musky). Staff informed us that there is a problem with the cleaning contractor. No excuse. Only refunded us a portion of spg pts used. First time ever staying with SPG that i have not been satisfied. Would avoid this hotel until this problem is fixed
22 août 2012
Rated 3 out of 5 by FSSH NYC Ironman Stay
Came To Sheration NY for 8 days for the NYC Ironman with my family. Overall enjoyed the stay and renovations that made the hotel look clean. Location was excellent - close to Times Square and Central Park but not stuck in the middle of the chaos. Front desk service was excellent, and loved the food at the Hudson Grill - just wished they had the room service menu also available there at lunch not just dinner.
Only negative was that upon checkout, we wanted to eat at the Hudson Grill for our last lunch before going to airport. As we had to already checkout, and had all our luggage with us, including my bike box, we needed a place to store our stuff. The Bell Captain said he would not watch it for us but there is a private company that requires payment to watch luggage down the hall. I noticed there was a trolley of luggage sitting beside the Bell Captain that he appeared to be watching for someone else. We went over to the private luggage storage to find out it was $3.25 per piece, which would have cost us over $30 for the pieces of luggage we had, just for 30 mins to eat lunch. It seemed outrageous that the hotel wouldn't have a room behind the Bell stop to hold luggage for guests without charge (like every other hotel I have been to has, incl several Starwood hotels). We had already spent over $2700 over 8 nights to stay there, so it seemed ridiculous to ask us to pay more for a simple service that most hotels provide as a complimentary service.
21 août 2012
Rated 3 out of 5 by MokHK average overpriced hotel
the location of the hotel is excellent, conveniently within 5 minute walk of multiple subway lines.
this building has 51 floors and i had requested high floor room almost two months in advance, however upon check-in, no rooms were available and i was stuck with 9th floor
the room itself was average, some paint was chipping off the walls and there are no towel racks in the room, where do you put the towel after using it?
21 août 2012
Rated 3 out of 5 by July12 July-August 2012 - Olympics
room staff was great. Guest Service Mgrs were not. the hotel's television system is way below average. multiple channels in shown as overblown SD instead of HD including NBC channels which is significant because (A) hundreds of people working the Games in NY for NBC were staying at the hotel and (B) when I called Guest Services early into my stay I was told by both Marisal (7/28) and Joe (8/1) that someone from Engineering would be getting back to me but no one did until I called again on 8/4. and I called Joe because Marisal never called back thoguh she said she would. The channel guides are also off with some channels mislabelled.
15 août 2012
Rated 3 out of 5 by MCN1107 Preferred guest recognition
I hav been staying here for 4 years on a regular basis. Was excited about room renovations but have to say that less than a year after renovation, rooms are already showing a lot of wear and tear. And since renovation, I haven't received any of the upgrades that I used to get. Get the feeling that mgt is trying to squeeze every dollar they can get to pay for expensive renovations. Treat your loyal customers well, there are many good hotels nearby.
11 août 2012
Rated 3 out of 5 by JoaoBR Why not?
I do not understand why you charge so much for something so simple and small as internet access. Internet is a necessity in the modern world. Why not providing free Internet access for all rooms, as Sheraton does in other locations?
hotel would have a little spending and guests would have a huge benefit!. you guys would have a better evaluation with this little action!
6 août 2012
Rated 3 out of 5 by kandj39 Good enough, but not great.
I have stayed at this hotel about 5 times over the last few years. The rooms are small and not overly modern or clean. It can be difficult to get a room with two double beds if you need to sleep more people. If you do, the rooms are very small for three or more people to stay in. The check-in lines are long and slow. What takes them so long to check people in? Seems like they are doing all kinds of typing and clicking and looking and searching and whatever it is they are doing. Should be easier and simple. I stood in a line of about 10 people checking in and had to wait over 20 minutes before I got to the front of the line. Luckily, I got there when I did as a bunch of people showed up after me and waited way longer. There was only three people working check-in and one guy in the corner working on a computer but not helping anyone. People in line were not very happy. The best part of the hotel is location, especially if you are going to the Times Square area. It is easy to get to lots of places from here walking. Easy to get a cab and friendly doormen. I stay here only when I need to be close to Times Square. Otherwise, there are way better choices. Oh, and no free wifi. What are they thinking? Just makes people mad.
31 juillet 2012
Rated 3 out of 5 by fg01 extremely crowded
nice hotel, good location
waited a long time for elevators
gold spg members get no real advantage since there are so many platinum members who go to this hotel
31 juillet 2012
Rated 3 out of 5 by TChap12 Front Desk Staff Under Qualified
The front desk staff and management were unconcerned with efficiency and process. Their attitude was one of customer dismissal, and their demeanor was not welcoming. As an SPG flagship my expectation for the Sheraton NY Hotel and Towers would be one of customer service excellence not the substandard mediocrity their staff regularly provides.
30 juillet 2012
Rated 3 out of 5 by 2brownie mine
check in is very slow, ridiculously slow. 6 people behind the desk with one person doing work
29 juillet 2012