Rated 4 out of 5 by Mario999 Great Location and service
The hotel is well located across from City Hall and near great shopping and restaurants. It is also part of the underground city walkways, that makes it great to get almost anywhere without stepping in the cold.
November 14, 2013
Rated 3 out of 5 by iluvins MR GERRY WOLFE
I WAS A BIT TAKEN BACK WITH THE VALET PARKING RATES AT $48....WOW!
WE COME IN FROM OAKVILLE, BUT WILL THINK TWICE NEXT TIME.
CAN'T YOU REDUCE THIS WITH NO IN AND OUT PRIVILEGES...OR FOR LIFETIME PLATINUM SPG MEMBERS...LIKE ME?
September 4, 2012
Rated 2 out of 5 by ew17 Unhappy Visit
Let me begin with the fact that I have stayed here before and have not had any issues. However, this time has changed my desire to return.
For starters, the hotel was packed and there was garbage everywhere. The entry way had half eaten sandwiches, cigarette butts and just garbage all over. Next because of the fully booked hotel, the elevators were tough to get. I found out that only two elevators were in service for a fully booked hotel of 43 floors. It took on average 15 min to get a fully packed elevator. I understand there is a strike with the elevator mechanics, but something needs to be done.
Next, the air conditioning was clearly on the fritz. I like my room cold and purposely left if down as the hallways were humid and poorly circulated. When I returned to my room, my air had been turned off and it was 80 in my room! I called to talk to a manager who of course had no idea how this happened. My room never got below 77 even with air on fully.
Needless to say being hot, waiting on elevators and not getting any assistance on either was too much for me.
May 31, 2013
Rated 4 out of 5 by Steve1958 Unruley Guests
Once again, excessive noise on the floor at 3 AM and it seamed that there was no hotel security to quiet these people down.
This is not the first time that this has happened.
Guess it goes with the territory and time of year.
December 24, 2012
Rated 4 out of 5 by 3xwheathen Three night stay
The location was great, nice looking hotel. The room was decent, the use of caulk in place of grout signals it may be time to re-grout. That was a big downer for me. Also, if you were up early the water was cold for a shower.
February 1, 2013
Rated 4 out of 5 by Grandam This hotel staff was excellent
I have recommended this hotel to family and friends. The hotel staff was excellent; they went out of their way to make me comfortable.
When I had questions, they answered honestly and was ready to help in anyway possible.
September 14, 2013
Rated 5 out of 5 by Inese2 Fitness Facility
When I travel the fitness facility is important to me. The Sheraton has an awesome facility.
The links cafe is a sweet place for coffe and
breakfast - the staff is very friendly. The B&B has a great selection of menu items.
August 10, 2013
Rated 5 out of 5 by ZachBelle Love the Sheraton
I am from Toronto but I love going to the Sheraton Downtown for a treat. My one and only complaint is the TV reception. Seems like every time a plane takes off at Porter the reception goes down. I will still go back.
October 18, 2013
Rated 3 out of 5 by Meeting36 Expected More
Room was clean but needed some upkeep i.e. stains on wall, Room safe was back in hard to access corner of closet. No fridge in room. TV was very poor, picture frozen and lost signal several times. Furniture and bedding nice.
February 9, 2013
Rated 2 out of 5 by JSlag Poor Sheraton Experience
I usually enjoy my experiences at the Starwood hotels, but this one in particular was than stellar. To start off the first few days, the hotel decided to put me on a green list and not clean my room for the first 3 days. I finally called, and they sent someone up. Then the next day they still didn't clean the room until I called. Then when they did clean the room, they never left enough towels for me and my roommate.
The room was also very hot. I called engineering twice to see if they could fix the A/C, but they said there was not a problem. I had the A/C set to the lowest setting, 65, and it would never get below 74. This was acceptable to the hotel staff, but not to me, and my opinion did not matter.
When I called to the front desk, there were extremely long hold times, and when I went to the front desk, the line was very long. They were definitely understaffed and therefore underservicing all of the guests.
I would not recommend this hotel for anyone staying in Toronto. There are several other very nice hotels within walking distance that I would try first.
July 16, 2012
Rated 5 out of 5 by miker1m Stay
My stay at the Sheraton was great the house keepers sre excellent and a very worth while group to have on Board.
The proffesionalism of the staff from the front desk were very outstanding.
will come back again.
November 4, 2013
Rated 5 out of 5 by yolanda SPG Member
Excellent check in and front desk service. Great room, met our needs with adjoining rooms. A fridge in each room would have been a great item to have for us.
Amazing breakfast buffet as it always has been. Super omelettes.
August 20, 2012
Rated 5 out of 5 by Consultant33 Excellent location and amenities
People at reception, at the launge on the 43rd floor, at restaurants are all very nice and helpful. When you add the great location and awesome heated pool and other amenitoes, this hotel is a anbolute pleasure to stay at.
November 12, 2012
Rated 4 out of 5 by seangr Good stay. Tub didn't drain in 1523
Overall I enjoyed my stay. One pet peeve is a tub that doesn't drain when I take a shower. I hate standing in grey water. I find this happens in older hotels. I do recommend checking the plumbing to see if it can be fixed.
February 15, 2013
Rated 5 out of 5 by jh1023 extremely welcoming environment and attitudes
Staff super helpful and services first class. Recreation centre and pool was easily accessible, high quality equipment.
Pool was superb. Location is great. Checkout was seamless and quick.
December 16, 2013
Rated 2 out of 5 by Paul Customer services
As the event organiser, I found it very difficult to work with the staff. THe extension we were given to reach someone for assistance (4500) never worked. No one answered when we called. the PSAV services were very poor.
April 22, 2013
Rated 5 out of 5 by Jersey25 Great hotel
We have been to Toronto five times and this is by far the best hotel we have stayed in. Staff are very professional and the hotel is placed in a great location for a visit to the city. We certainly intend to return.
September 16, 2013
Rated 4 out of 5 Staff
Friendly, accommodating, knowlegeable staff. Get to recognize and know customers. Front desk staff particularly welcoming. Club lounge staff like Blesilda, Augustine very helpful. Good hotel all around. Great location.
April 13, 2012
Rated 1 out of 5 by lovewestin Dirty
Room is very dirty. The carpet is stained, worn and disgusting. Too many tourists rushed in and out. Noisy.... location is good, in downtown. Might be ok for rourists but definitely not good for business travellers.
September 1, 2013
Rated 3 out of 5 by ShannonK05 Surprised
I have stayed many times at the Sheraton and have always been happy. This visit I wasn’t as happy. My first room overlooked Richmond St. I asked if there was a room overlooking the square and was told there were no rooms available on that side. I reluctantly accepted the room I was provided. When I arrived to the room I found the heat was broken, a space heater was provided as it could not be fixed by maintenance. I was then on a conference call and the internet kicked out and I was off my call for 15 minutes trying to resolve, which was also frustrating. Then I found a deodorant lid on the floor, in the corner of the room, indicating an uncleanly state. I went to the front desk to ask to change rooms. They were very helpful and I did receive a new room with a view of the square. Which I was originally told that view was not available. Once in the second room, we settled in. When I took a shower the next morning I found hair in the shower that was evidently not mine, again indicating an uncleanly state. The staff was very helpful and friendly and apologetic. They handle the situation very well. Unfortunately the whole experience has left me a little reluctant to stay here again.
I also found the internet charge to be exorbitant $13.75/day, when most hotels now include that complimentary with your stay.
I hope this feedback helps with improving your service.
March 3, 2014
Rated 5 out of 5 by Bridesmaid3 Stayed here as a bridesmaid for a wedding
We had the Presidential Suite on Friday and then I had my own room Saturday. Awesome experience - the room was beautiful and the view was amazing. The staff was super friendly and we had an awesome time!
Thank you :)
January 2, 2013
Rated 3 out of 5 by nick5656 Discount in Restaurant??? SPG member
Great location. Rooms need upgrading--especially noisy heating system. Restaurant personnel not briefed on restaurant discount program for SPG members ---had to explain to server...but granted to me upon explanation.
December 25, 2012
Rated 2 out of 5 by Sheraton101 Disappointed
While I normally enjoy SPG stays, I continue to be disappointed by the Sheraton Centre. The front desk staff was not welcoming, failed to tell us that we needed to check out and check back into our room (we had a split reservation), failed to explain that I would not get green choice even though I had asked for it, and was not easy to work with. I also did not like that I had to re-sign up for the SPG program, and did not appreciate that I could not do this at the front desk. The concierge desk closed at 8:00 p.m., which I thought was early for a downtown hotel. I also had trouble catching cabs through the doormen, despite there being 8 doormen available (but 6 socializing), and taxis were turning away because they doormen did not signal that they were required. The BNB restaurant seemed understaffed, as simple breakfast orders took a long time, and getting the attention of staff took 5 minutes. The conference organization was adequate. While SPG hotels used to be my stay of choice in the past, stays at the Sheraton Centre have reduced my eagerness to stay at SPG hotels.
August 26, 2013
Rated 5 out of 5 by hohoho Service
We felt welcome from the start of our stay. The info booth was great in helping us to the theatre. We forgot our toothpaste and you sent some up real quick along with a couple of toothbrushes. Very much appreciated.
October 7, 2012
Rated 1 out of 5 by amre Not to the par
For the price and the name, the quality of the hotel room and service was poor. Dirty room and appliances (for e.g. Hair dryer).
God hotel, but the management needs to take more care of the details, lie cleanliness.
November 9, 2012
Rated 4 out of 5 by Swoop great location
The only issue we experienced was the number of elevators out of service. I dont know how many times I experienced long lineups at the elevator with 2 elevators being out of service.That was my only bad experience.
June 7, 2013
Rated 4 out of 5 by huskybear38 Great Location
The room was too hot. There was a noise coming from the bathroom. The bed was very comfortable I must say. The hotel staff are very friendly. I stay at this hotel evey time I am in Toronto.
December 3, 2013
Rated 3 out of 5 by Madonnawanna Suite
Stayed 6 nights. Suite was too dark, with a/c uncontrollable(wanted 70F- got 74.5). During the day, suite was too dark & had to turn on ALL lights just to make the living room area bright. MakeUp area in bedroom has no plug in nor chair to sit & apply. Suite during the 6 nights was vacuumed only 1 time & sheets changed once. I do know of this fact, as I am a wife of a spouse that does business during the day & I stayed in the hotel due to bad winter weather. DO NOT LIKE menus posted on tv, as I had to watch many times before deciding & rewatching the 'Anytime dining'. And then making my call. Your cleaning staff wonderful & always smiling. That was a joy. Morning checkout around 7ish, should have more than 2 people. It was a long wait just to hand over a comment card!!!! And no hotel bar! The pub connected is too small & your lobby is wasted space. Open up a BAR. Especially for groups. Your restaurant should include full meals & not just hamburger, chicken fingers etc. How about pasta? A full service restaurant. Again due to weather, we stayed in.Don't want fried items.
March 21, 2013
Rated 2 out of 5 by Floyder88 Sheraton Center....Tired
Banging pipes, old tattered furniture and a bed with a big sag highlighted my stay.... need I say more.
January 30, 2014
Rated 5 out of 5 by Golfer12 Club Lounge
Blesilda at the front desk is a very welcoming addition to the Club Lounge. She has always greeted both me and my wife by name and asked about our town. We enjoy our visits with her each time we stay at the hotel.
April 1, 2013